100% sales valuation accuracy
83% sales fee satisfaction
Sep 22,2020
Sep 22,2020
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I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him:
1. Lack of Communication/Professionalism - He was communicating well at the beginning but later on he would not reply to my WhatsApp questions or requests for days, and when he did the response would be vague so I would have to ask further clarification. Often times I would need to call him to gain his attention which is absolutely unacceptable when negotiating time-sensitive tenancy contract. I messaged him multiple times about an inventory report and utility management resources but he would either delay or not give a straight answer - after calling I was told there was no inventory report and I would receive it a few days after move-in - which is unacceptable as I have no idea which items to send or bring to my new home.
2. Lack of Customer Service - In the tenancy contract it states I need to pay move-in-moneys of about 7k GBP before 7 business days before tenancy start date or I wouldn't be handed the keys, however to pay I would have to receive the contract, but I only received the contract 3 business days before tenancy start. I transferred the money as soon as possible, but this means that even if I transfer the money on that day there is a high probability it is not received by Life by the start date, thus I would be in London without a place to stay possibly for days. After sending him the transfer confirmation I called Harry to inquire on the possibility of the money not being received on time due to his tardiness in sending me the contract and his contingency plans to accommodate me in case this happens - I was met with a rude and argumentative attitude in which he denied any responsibility to provide housing to me either by giving me keys early or booking a hotel for me. This would mean trying to find a hotel as a lone student in a foreign city due to Life or Harry's incompetency to provide the contract on time. If I was aware that a contract would take a week to be completed I would have simply chosen another move-in date and booked a flight for another date, but I was not told this complication before deciding on a move-in date. As such I had to book a more expensive flight a day later in case the money isnt received. Thankfully however, the money was received, but my room was dirty and needed cleaning for 4 hours thus I had to stay at a cafe for 4 hours unable to rest in my paid-for flat.
As a first-time tenant in a foreign city I would have expected my agent to inform me of potential issues, complete contracts/forms on time and help me set up utilities in a professional and friendly way as I have no idea how the letting process looks like. Instead I received an agent who not only doesn't help me but actively either avoids or distorts responses all with an unwelcoming attitude. This might be because they are overworked or due to upper-management however those do not excuse this bad customer service.
Basically, avoid Life if you're an inexperienced new tenant as they will keep you in the dark and not inform you of delays/issues/complications unless it is too late, ultimately costing you money either in transportation or unforeseen additional housing.
1. Lack of Communication/Professionalism - He was communicating well at the beginning but later on he would not reply to my WhatsApp questions or requests for days, and when he did the response would be vague so I would have to ask further clarification. Often times I would need to call him to gain his attention which is absolutely unacceptable when negotiating time-sensitive tenancy contract. I messaged him multiple times about an inventory report and utility management resources but he would either delay or not give a straight answer - after calling I was told there was no inventory report and I would receive it a few days after move-in - which is unacceptable as I have no idea which items to send or bring to my new home.
2. Lack of Customer Service - In the tenancy contract it states I need to pay move-in-moneys of about 7k GBP before 7 business days before tenancy start date or I wouldn't be handed the keys, however to pay I would have to receive the contract, but I only received the contract 3 business days before tenancy start. I transferred the money as soon as possible, but this means that even if I transfer the money on that day there is a high probability it is not received by Life by the start date, thus I would be in London without a place to stay possibly for days. After sending him the transfer confirmation I called Harry to inquire on the possibility of the money not being received on time due to his tardiness in sending me the contract and his contingency plans to accommodate me in case this happens - I was met with a rude and argumentative attitude in which he denied any responsibility to provide housing to me either by giving me keys early or booking a hotel for me. This would mean trying to find a hotel as a lone student in a foreign city due to Life or Harry's incompetency to provide the contract on time. If I was aware that a contract would take a week to be completed I would have simply chosen another move-in date and booked a flight for another date, but I was not told this complication before deciding on a move-in date. As such I had to book a more expensive flight a day later in case the money isnt received. Thankfully however, the money was received, but my room was dirty and needed cleaning for 4 hours thus I had to stay at a cafe for 4 hours unable to rest in my paid-for flat.
As a first-time tenant in a foreign city I would have expected my agent to inform me of potential issues, complete contracts/forms on time and help me set up utilities in a professional and friendly way as I have no idea how the letting process looks like. Instead I received an agent who not only doesn't help me but actively either avoids or distorts responses all with an unwelcoming attitude. This might be because they are overworked or due to upper-management however those do not excuse this bad customer service.
Basically, avoid Life if you're an inexperienced new tenant as they will keep you in the dark and not inform you of delays/issues/complications unless it is too late, ultimately costing you money either in transportation or unforeseen additional housing.
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Opening Hours
Address
Life Residential
11 Flagstaff House, St Georg Wharf, Wandsworth Road
Nine Elms,London
Greater London
SW8 2LZ
0207 582 7989
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 83% | £267,500 | £520,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 2 | 32 | 10 | 3 | 0 | 4 | 0 | 3 | 2 |
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Featured Review
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Apr 17,2023
Apr 17,2023
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I've used Life to manage a portfolio of 9 London flats for 7 years now for lettings and management. They have always found excellent tenants - I've not had a single default over what must be 50-60 tenancies and no damage beyond wear and tear. I find ...
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Apr 18, 2023
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Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by Melody and the LiFE team. ...
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I enjoyed a stellar service from LiFE Residential. I put my apartment on the market trough the team at their offie at St George Wharf. Straight after the property got listed, it got snapped up - the team had contacts who were looking so the ...
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Sep 23,2019
Sep 23,2019
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James Handley is a very responsible and hard working person. For the past few years, he managed to let out our flat in a very short timeline. We can rely on his professional advice. He is always helpful and deals with our needs accordingly. Thanks ...
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Sep 30,2019
Sep 30,2019
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We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about every aspect of renting a flat, she dealt quickly with every request - she has made renting a flat a positive experience! Many thanks Evelyn ,...
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Sep 17,2019
Sep 17,2019
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Nov 13,2024
Nov 13,2024
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Lucy and Zainab are
Most unprofessional property management
Two months they are unable to fix a shower and kitchen exhaust and light.
Have stopped taking calls. And respond as if they are doing an obligation on you !
If you want further reference please let me ...
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Sep 22,2023
Sep 22,2023
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Eugen was super helpful through the whole process from initial inquiry to the move in date. Thank you for it our help!...
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Apr 25,2023
Apr 25,2023
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**as hell. They will bother you during the entire time if you are a tenant. The landlord are invisible and let tenant take the whole responsibility. The maintenance of their property are trash. They will ignore your problem, but when they need your corporation, they ...
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Mar 25,2021
Mar 25,2021
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I expressed an interest in a property and wanted to get more information but the agent who called today at 8.45 tried to get so much information about myself rather than providing information on the property. He asked what do I do for living etc. when ...
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Sep 22,2020
Sep 22,2020
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I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him:
1. Lack of Communication/Professionalism - ...
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read full review
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Feb 19, 2021
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As a oversea landlord, I recently used Life Residential as my leasing and management agent, during the last 2 months of working with them, I must say it has been such a delighted experience.
- James is the leasing manager, who has been really helpful to have the apartment published/leased out ASAP, alway available to answer all my queries within and beyond working hours, also giving appropriate advices on what is needed or not needed so I could save some money.
- Aiste is my leasing agent. ...
Jul 23,2020
Jul 23,2020
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My worst experience by far as tenant. Try to avoid this agency if you can.
I have been living in England since 7 years ago, in 6 different rental properties. This has been by far my worst experience ever.
I would have plenty of things to say ...
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Jun 06,2020
Jun 06,2020
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All the services that were provided by Life Residential up to the point of leaving the apartment were ok, the problems started when we tried to reclaim our £5,000+ deposit - 7 weeks after the end of our tenancy Life Residential is refusing to return it.
Let ...
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Oct 11,2019
Oct 11,2019
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Andy is very punctual and kind during the whole process. The property is nice and well refurbished. A wonderful experience!...
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Aug 07,2019
Aug 07,2019
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Thank you to Valentins in the Westminster office for his guidance in the sale of our property. He succeeded where other agents had failed. He achieved this because he had the customer base, his marketing was excellent. The photos taken really showed the place well, ...
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May 03,2019
May 03,2019
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Kudos to our lovely property manager Amrita Rathod, who led us through all the steps, was always responsive and entertained the silliest of our queries always with a smile! She helped us land a beautiful apartment, was always one call away and guided us very ...
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May 02,2019
May 02,2019
1
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I was desperate to find a flat for my daughter as she had found her first job and needed to be living in London urgently. Wesley was fantastic. He guided us through the whole procedure and made it fairly easy. He kept us informed all ...
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Comment on agent fees
Fair
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Jan 29,2019
Jan 29,2019
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As a Landlord, I was looking for a Agency that I could work with on a long-term basis as I am not based out of UK. Life Residencial has always been extremely professional in their dealings with me and have ensured that they take my ...
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Comment on agent fees
Adequate for the work they provide.
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Jan 23,2019
Jan 23,2019
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Both Wesley amd Eli made the whole experience with LifeResidential a pleasure to deal with , they are both so helpful and willing to spend any amount of time to help. I wouldnt hesitate to recommend them to others. Many thanks , Lynn...
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Comment on agent fees
Okay
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Sep 03,2018
Sep 03,2018
2
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very poor customer care and unprofessional with managing the property and irresponsible of any thing after they get paid which is so disappointing...
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Mar 23,2015
Mar 23,2015
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Enderit was extremely helpful on our first viewing. He was there to meet and greet and he provided all the necessary information concerning the property. He took careful note of the points we raised and where there was a requirement to repair or renew a ...
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Comment on agent fees
These were satisfactory for the Central London Area.
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Mar 11,2015
Mar 11,2015
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Endrit at LIFE Residential was very helpful.
1. He emailed me with all the available studios in the building I was interested in.
2. He took photos and videos for me to view whilst I was not in London.
3. He spoke to the landlord and informed me ...
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Mar 11,2015
Mar 11,2015
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Samuel is friendly,responsible and a good problem solver.
I was faced a problem of moving out last tenant furnitures.
Sam helps me right away and done it very well....
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Mar 11,2015
Mar 11,2015
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Samuel is a friendly,responsible and a good problem solver person.
I was faced a problem of moving out last tenant furnitures.
Sam helps me right away and done it very well....
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Mar 10,2015
Mar 10,2015
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very nice and efficient service, Samuel was always available and approachable when needed. The Company seems to be flexible in terms of reference. Overall good experience...
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Feb 18,2015
Feb 18,2015
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It was great experience to deal with Life Residential,especially with Endrit.
I wanted to thank you for finding a great place for me! Thank you so much for all your assistance...
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Feb 17,2015
Feb 17,2015
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hi just like to say i found endrit very helpful i will be using their services in future very soon...
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Comment on agent fees
very good
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Feb 11,2015
Feb 11,2015
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Endrit is professional, responsive, and helpful.
Samuel has been helpful to provide relevant information too.
Mikky helped with the viewing- good knowledge of property and helpful.
Good experience overall. Will probably use the service again....
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Feb 05,2015
Feb 05,2015
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Simone is a very responsive agent and promptly addresses all of our queries. It was a great pleasure working with a friendly agent who understands our needs and is fully able to provide knowledgeable guidance on the renting process. If I needed to find another ...
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Jan 31,2015
Jan 31,2015
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Edward was very helpful, dedicate, professional and competent since our first contact. He contacted other offices of the group, in order to meet our requirements, being very pro-active.
With no doubt, we'd like to work with him on our next relocation and we'll recommend him ...
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Jan 27,2015
Jan 27,2015
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Hi, I arrived in London few weeks ago, as I was relocated from Moscow to London by my employer. Given that my Company arranged apartment for first 2 weeks only, I was not flexible on the deadlines and was urgently looking for place to move in. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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- James is the leasing manager, who has been really helpful to have the apartment published/leased out ASAP, alway available to answer all my queries within and beyond working hours, also giving appropriate advices on what is needed or not needed so I could save some money.
- Aiste is my leasing agent. She is absolutely brilliant, she was able to secure a Tenant for me within 1 days since the flat went online, and has been reachable all the time on all small/big details, even after exchange of contract, she was helping me to measure the space in a bedroom to offer me the dimension of the wardrobe, truly appreciate that!
She is also very precise whenever I have any concern or needed any clarification, very impressive!
- Cristina is my property manager, she really worked hard to help me secure everything is ready before tenant moves in, from furniture to blind to snagging and so on, always very patient on whatever request and a true professional.
My experience with life residential has been really great, I would recommend them to other oversee landlords too !!
Special thanks to James/ Aiste/Cristina, they made this apartment handover/furniture/leasing journey so easy for me with their expertise, so I saved lots of time and money, also hassle free.