100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Sep 11,2020
Sep 11,2020
0
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The worst experience I've ever received from “any company”.
My partner and I paid a deposit on a rental after being told “the Landlord is happy to proceed” - also ordering a sofa for the flat.
We didn't hear anything for 2 days and was unsure what was happening, so when we chased the estate agent told us “the landlord has decided to proceed with a friend and it's not through us”.
Confused by the situation and lack of communication, I decided to turn up to the flat and speak to the landlord about the confusion.
The landlord told me he's now accepted tenancy with somebody else, and he was never made aware that we'd paid a deposit.
I asked if he knew the individual like Douglas Allan had claimed, and to my shock he replied “I don't know her, Douglas Allan organised for her to come round yesterday (which was 2 days after we'd paid the deposit)”
The landlord himself told me he's angry that the estate agent didn't make him aware that we'd paid the deposit, because he would've then stopped showing the property.
It turns out, Douglas Allan lied to both myself and the landlord - for the sake of £50 extra a month (which me when my partner would've been happy to pay).
Never in my life, have I paid a deposit for that item or property to be taken by somebody else.
My partner and I paid a deposit on a rental after being told “the Landlord is happy to proceed” - also ordering a sofa for the flat.
We didn't hear anything for 2 days and was unsure what was happening, so when we chased the estate agent told us “the landlord has decided to proceed with a friend and it's not through us”.
Confused by the situation and lack of communication, I decided to turn up to the flat and speak to the landlord about the confusion.
The landlord told me he's now accepted tenancy with somebody else, and he was never made aware that we'd paid a deposit.
I asked if he knew the individual like Douglas Allan had claimed, and to my shock he replied “I don't know her, Douglas Allan organised for her to come round yesterday (which was 2 days after we'd paid the deposit)”
The landlord himself told me he's angry that the estate agent didn't make him aware that we'd paid the deposit, because he would've then stopped showing the property.
It turns out, Douglas Allan lied to both myself and the landlord - for the sake of £50 extra a month (which me when my partner would've been happy to pay).
Never in my life, have I paid a deposit for that item or property to be taken by somebody else.
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Latest Reviews
11th Sep 2020
reviewed by 'Jack'
20th Mar 2019
reviewed by 'satisfied'
28th Oct 2013
reviewed by 'Bubble'
2nd Oct 2013
reviewed by 'Sue'
30th Sep 2013
reviewed by 'Gary'
26th Sep 2013
reviewed by 'Emma'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £1,000 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 5 | 1 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 11,2020
Sep 11,2020
0
people found
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The worst experience I've ever received from “any company”.
My partner and I paid a deposit on a rental after being told “the Landlord is happy to proceed” - also ordering a sofa for the flat.
We didn't hear anything for 2 days and was unsure ...
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Mar 20,2019
Mar 20,2019
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i have used the Basildon branch to buy and sell properties, and have had 1st class service from Simon, we sat down and discussed what type of properties i was looking for, and didnt send me any properties that were unsuitable. unlike other agents he ...
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Oct 28,2013
Oct 28,2013
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I would like to say a big thank you to Chelsey Baldwin who I believe deserves a medal for all her patience and hard work. Chelsey was the only person who I believe kept our chain together, without her caring nature and problem solving skills ...
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Dec 07, 2013
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Tahnk you very much for your kind feedback, I have spoken to Chelsey and passed on your thoughts and thanks. It is always great to here where we have helped a client through what for many is a very trying experience. Our aim is to rmeove as much of the stress as possible and resolve all issues where possible. Having Chelsey and our team of dedicated Sales Progressors often means we can invest the time needed as they specialise in just helping by resolving issues as and when they come up, often s ...
Oct 02,2013
Oct 02,2013
2
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From the very beginning Simon gave us the assurance that he would do his best and he absolutely did. We sold our properties so quickly and it was all down to him and his marketing techinique. On top of being professional, friendly and supportive, he ...
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Oct 04, 2013
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Sue, I really appreciate the feedback above, this shows that as Estate Agents we always try to go the extra mile by ensuring we are human and do deliver on the promises given. I am sure the marketing techinques not only helped yourselves, but can really stand our properties out from the competition, not only gaining a sale for the clients, but also achieving the best possible price. Unfortunatly as you found there will be occassions that other clients let us all down, however I am really pleased ...
Sep 30,2013
Sep 30,2013
2
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The property has sold twice within 24 hours of the open house for at least the asking price; the service provided by Simon in selling the property and by Chelsey in dealing with all the associated issues from selling are second to none. We really could ...
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Oct 04, 2013
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Gary, Thank you for your kind feedback, like you we find the Open Houses are a really great way to get the stress of vieiwngs out of the way, whilst looking to build competition and gain the best possible price for the owners, I am pleaseed that our Sales Progressor Chelsey really helped you through the mindifield of the legal process and made the move go as smoothly as possible. I would like to thank you for using our services and look forward to helping yourselves, friends or family again in t ...
Sep 26,2013
Sep 26,2013
2
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With the sale of our house we came along a few hundles Chelsea Baldwin was excellent and always there to help I also feel the team deserve a medal as were professional at all times and really helpful...
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Sep 27, 2013
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Emma,
I would like to thank you for your kind response above, as always there are many hurdles to overcome during a sales transaction, it is always pleasing to hear that our sales progression team rise to the challenge and ensure that we get you to your and the familys new home as quick as possible.
Our aim is to always deliver the best level of service to all clients whilst remembering how stressful a move can be.
I would like to take this opprotunity to wish you and your family all the best ...
Sep 18,2013
Sep 18,2013
2
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We found that Douglas Allen in Basildon were the best agent we dealt with when selling our flat. They responded promptly to all calls, retrieved feedback from all viewers, and supported us through the incredibly stressful experience of selling our home. Chelsey in particular was ...
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Sep 19, 2013
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Dear Zan,
I really appreciate the feedback, it is always great to hear that we delivered on our promises and helped to get your sale through whilst reducing the stress for you. I have passed your feedback to Chelsey and thanked her on your behalf, having the sales progression team really is an almost unique service, designed to ensure that you have a person to speak to, both to give you the support and have the indepth knowledge of how to get any issues resolved.
I would like to wish you the b ...
Jul 26,2010
Jul 26,2010
2
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I'm a seller not satisfied with the service provided by Douglas Allen Basildon.
Very unprofessional people, they never replied to any of my calls. Also a bad level of communication within the agency. When I reported or asked for something, they forgot and failed to ...
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