Stonehouse Estates
London, N19
4.6/5, 44 reviews
91% recommended
75% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
85% lettings fee satisfaction

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“Terrible! Never took the property off the mar......”

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Sep 19,2020
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By: 'Cheryl'
Sep 19,2020
0 people found
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Terrible! Never took the property off the market when we were 2 months into buying (about 2 weeks off completion of the purchase) they sold to someone else. Couldn’t even provide an explanation! My elderly mother was moving into the property and the gazzumped us! Avoid this cowardly agent!
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By: Tony Michaels
Sep 19, 2020
Dear Cheryl ,
We are very disappointed to hear this happened to you and we would like to look into it further so just in case we cannot find your details on our database as your name doesn’t ring any bells , please let us know which property this is regarding and when this happened as we do not run our agency in this manner and we have always put all our customers first and most of our business comes from recommendations . We look forward to hearing from you further , kind regards , Tony

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Latest Reviews

View all Reviews 44
18th Apr 2023
reviewed by 'Abigail'
“We were so fortunate to have Wayne support us with our purchase. There were a number of times when we ......”
20th Feb 2023
reviewed by 'Weldon'
“Very pleased that the sale went through smoothly and quickly, despite last year's economic roller-coaster. Many thanks to Wayne who ......”
19th Feb 2023
reviewed by 'Ammoni Consulting Limited'
“Excellent service from Stonehouse and the agent Wayne during the purchasing process, Wayne liaison with the seller has been crucial ......”
7th Oct 2022
reviewed by 'Gary'
“I would highly recommend Wayne from Stonehouse estate agency, Wayne went beyond the call of duty to ensure that our ......”
7th Oct 2022
reviewed by 'Antoinette'
“Stonehouse, in particular Wayne are wonderful. I found him to be honest, transparent, knowledgeable and above all positive. He sold ......”
5th Oct 2022
reviewed by 'Amelia'
“I can highly recommend Wayne and the team at Stonehouse Estates. Wayne helped us purchase our first flat and was ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Stonehouse Estates
Stonehouse Estate Agents175 Junction Road
London
London
N19 5QA
020 7281 7281

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £357,000 £510,000
Lettings 89% 85% £320 £2,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 1 19 2 3 0 6 0 0 1
Areas covered
  • N19
  • N5
  • NW3
  • NW5
  • N8
  • N12
  • N7
  • N10
  • N6
  • NW6
  • NW1
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent
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“We were so fortunate to have Wayne support us......”

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Apr 18,2023
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Wayne
By: 'Abigail'
Apr 18,2023
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We were so fortunate to have Wayne support us with our purchase. There were a number of times when we seemed to have reached a deadlock and Wayne somehow waved a magic wand and solved all the problems. He was always calm and cheerful and ...
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“Very pleased that the sale went through smoot......”

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Feb 20,2023
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Wayne
By: 'Weldon'
Feb 20,2023
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Very pleased that the sale went through smoothly and quickly, despite last year's economic roller-coaster. Many thanks to Wayne who managed the whole process professionally and efficiently. Would highly recommend Stonehouse Estates....
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“Excellent service from Stonehouse and the age......”

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Feb 19,2023
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Wayne
By: 'Ammoni Consulting Limited'
Feb 19,2023
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Excellent service from Stonehouse and the agent Wayne during the purchasing process, Wayne liaison with the seller has been crucial in achieving the price we wish...
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“I would highly recommend Wayne from Stonehous......”

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Oct 07,2022
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Wayne
By: 'Gary'
Oct 07,2022
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I would highly recommend Wayne from Stonehouse estate agency, Wayne went beyond the call of duty to ensure that our property attracts the right buyer, and even though they were many obstacles along the way, he remained the ultimate professional who stick with us from ...
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“Stonehouse, in particular Wayne are wonderful......”

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Oct 07,2022
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Wayne
By: 'Antoinette'
Oct 07,2022
0 people found
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Stonehouse, in particular Wayne are wonderful. I found him to be honest, transparent, knowledgeable and above all positive. He sold my property and went beyond what could’ve been asked. Highly recommended and genuinely interested in selling your property....
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“I can highly recommend Wayne and the team at ......”

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Oct 05,2022
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Wayne
By: 'Amelia'
Oct 05,2022
0 people found
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I can highly recommend Wayne and the team at Stonehouse Estates. Wayne helped us purchase our first flat and was nothing but friendly, efficient and patient. He went above and beyond in our case and for that I'm very grateful. Wayne was instrumental in making ...
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“Stonehouse were great! At every stage of purc......”

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Jul 27,2022
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By: 'Maria'
Jul 27,2022
0 people found
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Stonehouse were great! At every stage of purchasing our property Wayne was there. Jumping in to ease us forward a little more….or another step….with answers or questions when they were needed. Nothing was ever a problem for him/them. Many thanks and long ...
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“Stonehouse were great! At every stage of purc......”

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Jul 27,2022
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Wayne
By: 'Maria'
Jul 27,2022
0 people found
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Stonehouse were great! At every stage of purchasing our property Wayne was there. Jumping in to ease us forward a little more….or another step….with answers or questions when they were needed. Nothing was ever a problem for him/them. Many thanks and long ...
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“I have had excellent, helpful service from Wa......”

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Jun 12,2021
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Wayne
By: 'Cordelia Grimwood'
Jun 12,2021
0 people found
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I have had excellent, helpful service from Wayne, showing me suitable properties to buy. My current house I bought through him & he has been helpful & efficient in helping me deal with property queries again now....
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“Stone house Estates have been really friendly......”

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Nov 25,2020
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Peter
By: 'Susie'
Nov 25,2020
0 people found
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Stone house Estates have been really friendly and easy to communicate with. Peter and Melanie have both helped me with securing my new home and I’m extremely grateful to them....
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“Terrible! Never took the property off the mar......”

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Sep 19,2020
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By: 'Cheryl'
Sep 19,2020
0 people found
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Terrible! Never took the property off the market when we were 2 months into buying (about 2 weeks off completion of the purchase) they sold to someone else. Couldn’t even provide an explanation! My elderly mother was moving into the property and the gazzumped us! Avoid ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Tony Michaels
Sep 19, 2020
View all comments (1)
Dear Cheryl , We are very disappointed to hear this happened to you and we would like to look into it further so just in case we cannot find your details on our database as your name doesn’t ring any bells , please let us know which property this is regarding and when this happened as we do not run our agency in this manner and we have always put all our customers first and most of our business comes from recommendations . We look forward to hearing from you further , kind regards , Tony ...

“I have used Stonehouse for 3 years and my experience has ......”

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Oct 13,2015
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Kurt
By: 'Arnaud'
Oct 13,2015
0 people found
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I have used Stonehouse for 3 years and my experience has been very positive. The team is very friendly and helpful. ANy question we may have, they address with a quick turnaround time. Any challenge we faced, the team has stepped in and helped us out. ...
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“We recently let a property from Stone House Estates - ......”

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Jun 16,2015
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By: 'Lordship'
Jun 16,2015
0 people found
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We recently let a property from Stone House Estates - after looking at a number of properties with some of the more well known estate agents, we were so pleased to work with Stone House. They were honest, informative, fast, and the properties seemed to ...
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“Our overall experience as tenants with Stonehouse States has been ......”

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Jun 11,2015
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Liz
By: 'Esther'
Jun 11,2015
0 people found
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Our overall experience as tenants with Stonehouse States has been very good. The team has been very helpful at all times (specially Liz Michaels and Lale Duman) We have received their swift response on every issue or query we might have had in the flat ...
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“I have just completed a purchase of a property sold ......”

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Jun 01,2015
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Asim
By: 'nick'
Jun 01,2015
0 people found
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I have just completed a purchase of a property sold by stonehouse and have had excellent service from Assim Butt. Assim was diligent in following through the chain, with an excellent personable style that was very professional. He is a real asset to the sales ...
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“Although I was unlucky to encounter the situation that my ......”

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May 26,2015
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Liz
By: 'charlinechen'
May 26,2015
0 people found
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Although I was unlucky to encounter the situation that my landlord decided to sell the house and I had to move out the flat early, Liz was very helpful to be the communicator between my landlord and me. I can feel she was doing her ...
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“Stonehouse Estates are the best estate agents I've ever dealt ......”

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Apr 30,2015
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Kurt
By: 'Sabine'
Apr 30,2015
0 people found
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Stonehouse Estates are the best estate agents I've ever dealt with. Kurt was friendly, professional and helpful when my partner and I wanted to find a flat to rent together; he found us a wonderful home and we couldn't be more appreciative! We both highly ...
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“I recently enlisted Stonehouse Estates as a managing agent for ......”

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Apr 26,2015
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Kurt
By: 'Shreya'
Apr 26,2015
0 people found
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I recently enlisted Stonehouse Estates as a managing agent for a property I am letting. From the outset I found the staff I interacted with a pleasure to deal with. My initial meeting was with Kurt Gonzales who I found to be very personable, professional ...
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“despina was great through the whole process. When a flat ......”

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Apr 22,2015
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Despina
By: 'Karen'
Apr 22,2015
0 people found
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despina was great through the whole process. When a flat we had arranged to rent was pulled, she went out of her way to not just find us a flat but find us the perfect home. Thoroughly impressed. Plus she's lovely....
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“since I lived at this address (for just over 6 years ......”

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Apr 20,2015
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Liz
By: 'Zoe'
Apr 20,2015
0 people found
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since I lived at this address (for just over 6 years I think!) the management dept. especially Liz have helped us throughout our stay. Any maintenance needed was done quickly and efficiently, any queries were answered immediately. A good relationship followed with mutual trust, meaning our ...
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“I have used stonehouse estates for letting and selling my ......”

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Apr 20,2015
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Despina
By: 'Kyri'
Apr 20,2015
0 people found
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I have used stonehouse estates for letting and selling my properties for 15 years now and they have always proved to be very proactive, transparent and extremely flexible and helpful throughout the whole lettings process. Even though the most recent let they did for me was ...
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“I have been using Stonehouse for many years now and ......”

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Mar 30,2015
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Liz
By: 'WR'
Mar 30,2015
0 people found
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I have been using Stonehouse for many years now and I am happy to say the service has always been excellent. Staff are polite and helpful and have kept me well informed and well advised when any issues have arisen. I highly recommend them to ...
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“I had the most positive experience in dealing with Stonehouse ......”

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Mar 24,2015
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Despina
By: 'Rita'
Mar 24,2015
0 people found
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I had the most positive experience in dealing with Stonehouse Estates agency especially with Despina Christaki for her kindly and too professional approach in dealing with customers. Always available on the phone to resolve any problems. I highly recommend her, mostly for her honesty and ...
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“We managed to find exactly what we were looking for! ......”

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Mar 20,2015
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Kurt
By: 'ET'
Mar 20,2015
0 people found
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We managed to find exactly what we were looking for! Kurt's help was really precious and we managed to move in easily and quickly!...
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“Lale is one of the most helpful agents I've liaised ......”

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Mar 20,2015
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By: 'Steve'
Mar 20,2015
0 people found
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Lale is one of the most helpful agents I've liaised with. She responded to queries very promptly and helped me in the referencing process of moving into a new place....
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“Having to move at a somewhat stressful time it was ......”

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Mar 17,2015
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Kurt
By: 'NG'
Mar 17,2015
0 people found
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Having to move at a somewhat stressful time it was very important for us to find a suitable place and make the move as smooth as possible. Stonehouse Estates, and in particular Kurt Gonzales has been very helpful in making this possible. The flat is ...
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“What is important when looking for accommodation is that when ......”

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Dec 23,2014
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Kurt
By: 'kp'
Dec 23,2014
1 people found
this helpful
What is important when looking for accommodation is that when you have the burden on your shoulders to find somewhere good to live at-especially in London, there would be someone representing a company who could take action as per customer request and assist in making ...
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“I have had a courteous and customer friendly experience each ......”

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Dec 22,2014
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By: 'Patric'
Dec 22,2014
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I have had a courteous and customer friendly experience each time i had had to contact this Landlord. Although i could name numerous members of staff who have assisted me i have highlighted two members of staff who i have had the most dealings with ...
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“As a landlord I have been using Stonehouse Estates for ......”

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Dec 20,2014
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By: 'Zack'
Dec 20,2014
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As a landlord I have been using Stonehouse Estates for over 20 years, their staff have always been very helpful and always continue to find me good reliable tenants. I will most definitely use them for another 20 years and beyond!...
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“I can honestly say that Stonehouse are the most genuine, ......”

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Dec 17,2014
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Kurt
By: 'Sam'
Dec 17,2014
0 people found
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I can honestly say that Stonehouse are the most genuine, friendly, helpful estate agents I have ever rented from. Kurt Gonzales assisted us in getting everything sorted quickly and easily, it was definitely the easiest move we have ever made. It also speaks volumes that ...
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Vendor Fees

1.5% plus VAT

Landlord Fees

10% plus VAT

Tenant Fees

No fees set.
Last updated at 21/05/2024, 5:11 PM by tony Hadjimichael
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Ombudsman
Last updated at 4:11 PM 21/05/2024 by tony Hadjimichael

Awards won by Stonehouse Estates, London N19 5QA



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