Deptford, London, SE10
4.1/5, 65 reviews
80% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction

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“Where do I start. Awful from the beginning. I......”

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Sep 16,2020
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By: 'Natalie'
Sep 16,2020
4 people found
this helpful
Where do I start. Awful from the beginning. I am extremely disappointed with the lack of organisation and communication at Life Residential. From the get go I constantly had to 'chase' the estate agent - Sarah, whether it be to reply to simple texts/emails, I had to ASK to pay a deposit, which they couldn't accept until 1 working day before we moved in, we then moved in with incomplete contracts - Sarah had accidentally factored an extra week into our tenancy - I was then called approximately 8 times the evening we moved in, begging us to re-sign a 'revised' contract. On arrival, to the flat on move in day, we were checked-in by Cliff - who noticed 10 or so faults with the property, be it broken chairs, broken sofa, light fittings etc, he emailed the lettings manager cc'ing us. Half this stuff never got resolved. Cliff also arranged a 'retrospective meeting' to gather feedback on how Life Residential could do better - we had an honest conversation, however we never heard from Cliff again after this. Then comes the mould... The building itself was a lovely modern flat - 4 or 5 years old. But our flat had a huge mould problem, the mould was so extremely bad (3D, green/black, fluffy and a good square metre big) in the master bedroom that I had to sleep in the living room for 2+ weeks - it was a huge health and safety hazard. Szilvia - our property manager did nothing but argue and blame. I was accused of not having the window open, drying clothes in my room, all sorts - I had never done any of this. It turned out the mould was due to a leaky shower...no apology, another argument which got me a reimbursement of £100 (I would've preferred to sleep in my own bed). Fast forward to moving out... Szilvia then docked our deposit for...Mould. After once again, arguing that (which never actually got resolved), we then had to wait nearly 2 months to get our deposit back - £2250 is a lot of money for 3 newly graduated professionals, and to wait nearly 2 months for it is diabolical. (oh and then I got blamed for it taking so long due to sending them 'incorrect bank details' - I did not.)
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Latest Reviews

View all Reviews 65
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reviewed by 'Bey'
“I wanted to leave a review for Jonathan Pearson. He was really helpful and communicative throughout the whole process, and ......”
Featured Review
a
reviewed by 'Szilvia'
“Sharnae was realy nice to me and my friend meanwhile we were looking for flat.She searched all potential flats ......”
Featured Review
a
reviewed by 'James'
“Dimitar worked tremendously hard during the sale process, from providing advise to chasing different parties in the process. Fantastic job ......”
Featured Review
a
reviewed by 'Irene'
“Sharnae was brilliant, she advised me to set an early viewing to maximise my chances and she was great during ......”
Featured Review
a
reviewed by 'Joseph'
“We are very appreciative of the efficient handling of departure of previous tenant, finding and installing a new tenant with ......”
30th Mar 2023
reviewed by 'Lethu'
“I’d just like to say a special thank you to Ethan Lewis from the Life Residential Deptford branch. His ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Life Residential
Block A, Hudson Building, Deals Gateway, Blackheath Road
Deptford,London
Greater London
SE10 8EA
020 8692 2244

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £214,000 £480,000
Lettings 100% 84% £320 £2,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 28 11 7 0 6 0 2 2
Areas covered
Services offered
  • Sales
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  • Block Management
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  • Conveyancing
  • Mortgage Advice
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“I wanted to leave a review for Jonathan Pears......”

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Sep 23,2021
Minithumbup
By: 'Bey'
Sep 23,2021
0 people found
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I wanted to leave a review for Jonathan Pearson. He was really helpful and communicative throughout the whole process, and I would personally recommend him....
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“Sharnae was realy nice to me and my friend meanwhile ......”

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Jun 21,2015
Minithumbup
By: 'Szilvia'
Jun 21,2015
0 people found
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Sharnae was realy nice to me and my friend meanwhile we were looking for flat. She searched all potential flats for us. She is not just very kind but also really knowledgable. We appreciate her help during our flathunting and Im so sorry I leave ...
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“Dimitar worked tremendously hard during the sale process, from providing ......”

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Apr 22,2015
Minithumbup
By: 'James'
Apr 22,2015
0 people found
this helpful
Dimitar worked tremendously hard during the sale process, from providing advise to chasing different parties in the process. Fantastic job and I would say that he worked harder than any other party on the deal. Would definitely recommend...
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“Sharnae was brilliant, she advised me to set an early ......”

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Apr 16,2015
Minithumbup
By: 'Irene'
Apr 16,2015
0 people found
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Sharnae was brilliant, she advised me to set an early viewing to maximise my chances and she was great during the whole process negotiating with the landlord. Felt I could trust her completely and I value that when looking for a new home. Thank you ...
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“We are very appreciative of the efficient handling of departure ......”

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Apr 23,2015
Minithumbup
By: 'Joseph'
Apr 23,2015
0 people found
this helpful
We are very appreciative of the efficient handling of departure of previous tenant, finding and installing a new tenant with minimal void-period. This included taking over the apartment, inventory having the apartment cleaned, advertising and organising viewing of prospective new tenants and finally the installation ...
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“Amazing service!...”

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Mar 30,2023
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Ethan
By: 'Lethu'
Mar 30,2023
0 people found
this helpful
I’d just like to say a special thank you to Ethan Lewis from the Life Residential Deptford branch. His communication skills and willingness to help really made all the difference in finding a new place to live...
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“The worst agency ever. Barley spoke with the ......”

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Feb 10,2023
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By: 'Eli'
Feb 10,2023
0 people found
this helpful
The worst agency ever. Barley spoke with the same property manager. Landlord does not want to do repairs as per tenancy agreement. Avoid...
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“Incompetent, rude and they didn't apologise w......”

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Jun 21,2022
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By: 'Helen'
Jun 21,2022
0 people found
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Incompetent, rude and they didn't apologise when they did stupid, completely avoidable things. Don't waste your time. Avoid at all costs....
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“My experience with Life Residential was quite......”

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Feb 24,2021
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By: 'Alisa A'
Feb 24,2021
1 people found
this helpful
My experience with Life Residential was quite bad from the get go. We were supposed to move in to Apartment 106 in a building called The Crescent (the building is awful too, but that asks for a separate review). On the day we moved in, we ...
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“Where do I start. Awful from the beginning. I......”

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Sep 16,2020
Minithumbdown
By: 'Natalie'
Sep 16,2020
4 people found
this helpful
Where do I start. Awful from the beginning. I am extremely disappointed with the lack of organisation and communication at Life Residential. From the get go I constantly had to 'chase' the estate agent - Sarah, whether it be to reply to simple texts/emails, ...
read full review
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“Really poor...”

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Jan 24,2020
Minithumbdown
By: 'Nathaniel'
Jan 24,2020
0 people found
this helpful
Every single stage of the tenancy was difficult. Property manager and landlord treated us with contempt most of the time. Took six months to get our deposit back - also note there is a move-out fee which you may not have noticed in your contract. ...
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By: Nathaniel Warnes
Jan 27, 2020
View all comments (2)
LIFE have responded above trying to pin the delayed return of our deposit on the MyDeposits dispute process. While it is true that the dispute process takes time, it ignores and shifts blame away from why we had to dispute our deposit in the first place. LIFE were completely unreasonable in their deductions, trying to charge over the odds for cleaning and repairs following a tenancy marred by unkept promises and an evasive, incompetent property manager - something MyDeposits agreed with us on. L ...

“Horrible experience...”

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Sep 12,2018
Minithumbup
By: 'Alex'
Sep 12,2018
3 people found
this helpful
Life Residential is absolutely terrible agency. Among the issues that I faced are: - no heating in winter at all - staff lying to me - inability to get anything solved upon request (I had the postbox broken, little water leak in store room, low ...
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Bad
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“Do not rent from this agent!! This is the worst ......”

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Nov 11,2017
Minithumbdown
By: 'Emmeline'
Nov 11,2017
3 people found
this helpful
Do not rent from this agent!! This is the worst letting agent I have ever dealt with as a tenant. The staff are incompetent at best! They never respond to emails, and if you're lucky and manage to get them on the phone they're extremely ...
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Bad
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“Terrible experience from start to finish - Avoid at all ......”

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Jun 10,2017
Minithumbdown
By: 'Sam'
Jun 10,2017
3 people found
this helpful
Terrible experience from start to finish - Avoid at all costs. They are very happy to chase you when they want but if you have any problems you will have difficulty getting hold of somebody willing to help you. Be very careful with inventories because ...
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Comment on agent fees
Fees are extortionate - will attempt to charge you for as much as they possibly can
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“Stephen was absolutely fantastic from the moment we had a ......”

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Apr 09,2015
Minithumbup
By: 'Victoria'
Apr 09,2015
0 people found
this helpful
Stephen was absolutely fantastic from the moment we had a viewing through to the entire process, ensuring he was doing everything he could to get us moved in when we wanted. Also, every time head office does not do their job (work that needs to ...
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“I sold my property throught Dimitar. He is professional and ......”

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Apr 01,2015
Minithumbup
By: 'Baquba7'
Apr 01,2015
0 people found
this helpful
I sold my property throught Dimitar. He is professional and responsive and keeps me updated frequently on how things are going on. He deals with setbacks positively and try to overcome them with fresh ideas so that what I set to achieve, that is to ...
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“Dimitar was courteous, professional and always available throughout the transaction. ......”

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Apr 01,2015
Minithumbup
By: 'Matt'
Apr 01,2015
0 people found
this helpful
Dimitar was courteous, professional and always available throughout the transaction. When some unexpected delays hit, he remained patient and understanding. Made the whole process as painless as possible!...
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“Great guy to work with, facilitates all the parties involved ......”

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Mar 23,2015
Minithumbup
By: 'Raza'
Mar 23,2015
0 people found
this helpful
Great guy to work with, facilitates all the parties involved and acts as a solid link of communication. Prompt and always supportive. A real gem in the world of estate agents....
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“prompt reply, freindly, and follow-up my case timelyoverall, a good ......”

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Mar 23,2015
Minithumbup
By: 'jimmy'
Mar 23,2015
0 people found
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prompt reply, freindly, and follow-up my case timely overall, a good experience...
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“Dimitar's professionalism is outstanding. As a property agent he is ......”

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Mar 20,2015
Minithumbup
By: 'Jenny'
Mar 20,2015
0 people found
this helpful
Dimitar's professionalism is outstanding. As a property agent he is leagues above the rest. Dimitar understands the needs and requirements of stakeholders and works closely with all the parties involved. He is a highly effective relationship manager. Through a stressful sale he was consistently proactive, ...
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“Dimitar has been very helpful in every step of the ......”

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Mar 19,2015
Minithumbup
By: 'Lauren'
Mar 19,2015
0 people found
this helpful
Dimitar has been very helpful in every step of the process, from the time I arranged for the viewing up to the date of completion. He responded to my emails / calls in a timely manner, even at that time when he was away on holiday. ...
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“Dovile has been very efficient in updating us on the ......”

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Mar 12,2015
Minithumbup
By: 'Simon'
Mar 12,2015
0 people found
this helpful
Dovile has been very efficient in updating us on the status of the tenancies in our property and in finding new tenants. We are very happy with the service we are receiving from her and her team....
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“The process was really simple and straight forward with the ......”

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Mar 10,2015
Minithumbup
By: 'Kazeem'
Mar 10,2015
0 people found
this helpful
The process was really simple and straight forward with the help of Sharnea. She made it possible and will be recomending life residentials to my mates nd family....
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“I'm so happy with Sharnae when i look for property ......”

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Feb 22,2015
Minithumbup
By: 'Sylvia'
Feb 22,2015
0 people found
this helpful
I'm so happy with Sharnae when i look for property at New Capital Quay. She is very helpful and response is very fast. She has first class service. Thanks for everything....
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“I would highly recommend Life Residentials anyone, I was new ......”

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Feb 19,2015
Minithumbup
By: 'Peter'
Feb 19,2015
0 people found
this helpful
I would highly recommend Life Residentials anyone, I was new to the UK therefore we arranged everything via phone and e-mail. I did not have the possibility to see the property before the move in, but Sharnae arranged an on-line skype viewing, and I got ...
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“Patient and keen, with broad network.They were willing to ......”

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Feb 18,2015
Minithumbup
By: 'V.'
Feb 18,2015
0 people found
this helpful
Patient and keen, with broad network. They were willing to help at anytime. Quick responses. Demonstrated great professionalism. Ideal for any landlord....
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“Overall a very positive experience compared to what received from ......”

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Feb 17,2015
Minithumbup
By: 'Will'
Feb 17,2015
0 people found
this helpful
Overall a very positive experience compared to what received from other agencies, although was at first very difficult to get hold of anyone in the office. However once we finally got through and arranged a viewing Lauren was ecceptional at replying to emails and anwering ...
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“Lauren answered all my questions promptly, offered to arrange further ......”

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Feb 15,2015
Minithumbup
By: 'J'
Feb 15,2015
0 people found
this helpful
Lauren answered all my questions promptly, offered to arrange further viewings, was very helpful on move-in day (going round the flat with me, showing how things worked etc) and continued to answer questions after I moved in....
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“Straight forward application and process happy with services paperwork friendly ......”

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Feb 15,2015
Minithumbup
By: 'mehul'
Feb 15,2015
0 people found
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Straight forward application and process happy with services paperwork friendly estate agents easy move in procedure and hand over process...
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Comment on agent fees
Acceptable fees
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“I had a very pleasant experience with Patrick and Hannah. ......”

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Feb 06,2015
Minithumbup
By: 'Leo'
Feb 06,2015
0 people found
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I had a very pleasant experience with Patrick and Hannah. They are very friendly and professional. I will stick to them next time if possible and also recommend to others....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Life Residential

Branch - Deptford, London, SE10

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