67% sales valuation accuracy
33% sales fee satisfaction
Sep 14,2020
Sep 14,2020
5
people found
this helpful
this helpful
Thankfully I am finally free from dealing with this estate agent who have made the sale of a late loved one’s property an utter nightmare!
From initially telling me a buyer had put in the full asking price and was a ‘Cash buyer’ & ‘Good to go’, I automatically assumed that meant the buyer was ready to quickly proceed with the purchase or at least at the final stages of her own sale, wrong! The buyer was in a chain and her buyer had not even had the survey done which highlighted some questions which took time to be investigated, so, during my grieving process, I had to wait, and wait, and wait, and when I asked why I had been misinformed verbally, I was told I should of read what had been sent to me via email??? So by their own admission, I shouldn’t have believe what I was told over the phone! I have seen other reviews of this tactic being used by your particular branch so I am aware this is not the first time you have used underhand tactics when verbally informing a customer one thing and then sending something completely different in writing!
I have spent the most horrendous few months unable to move on and had I have been informed the buyers actual position, I could of at least made an informed choice to keep the property on the market in the hope someone could make a quicker purchase!
D&D, please be up-front with your customers, please do not put issues back on to the customer when they genuinely express their concern regarding information you have misinformed them about, please change your tone when talking to customers as I felt on several occasions I was being spoken to like I was a little child. And for this poor service I paid £2,820 for little contact, to be misinformed and when I did have contact, I felt spoken down to and patronised.
I really wish I would have used purple bricks or Yopa on this occasion as the out dated 1% + VAT is no longer a true reflection of what the Estate Agents do to warrant this extortionate fee! Shop around as there are more competitive Agents out there!
I now respectfully ask D&D staff to have no further contact with me as I am not able to listen to any further excuses or passing the blame back to the customer for your own oversight which on this occasion cost me emotionally and financially!
From initially telling me a buyer had put in the full asking price and was a ‘Cash buyer’ & ‘Good to go’, I automatically assumed that meant the buyer was ready to quickly proceed with the purchase or at least at the final stages of her own sale, wrong! The buyer was in a chain and her buyer had not even had the survey done which highlighted some questions which took time to be investigated, so, during my grieving process, I had to wait, and wait, and wait, and when I asked why I had been misinformed verbally, I was told I should of read what had been sent to me via email??? So by their own admission, I shouldn’t have believe what I was told over the phone! I have seen other reviews of this tactic being used by your particular branch so I am aware this is not the first time you have used underhand tactics when verbally informing a customer one thing and then sending something completely different in writing!
I have spent the most horrendous few months unable to move on and had I have been informed the buyers actual position, I could of at least made an informed choice to keep the property on the market in the hope someone could make a quicker purchase!
D&D, please be up-front with your customers, please do not put issues back on to the customer when they genuinely express their concern regarding information you have misinformed them about, please change your tone when talking to customers as I felt on several occasions I was being spoken to like I was a little child. And for this poor service I paid £2,820 for little contact, to be misinformed and when I did have contact, I felt spoken down to and patronised.
I really wish I would have used purple bricks or Yopa on this occasion as the out dated 1% + VAT is no longer a true reflection of what the Estate Agents do to warrant this extortionate fee! Shop around as there are more competitive Agents out there!
I now respectfully ask D&D staff to have no further contact with me as I am not able to listen to any further excuses or passing the blame back to the customer for your own oversight which on this occasion cost me emotionally and financially!
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Opening Hours
Address
Dourish & Day
14 Salter Street
Stafford
Staffordshire
ST16 2JU
01785 223344
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 33% | £205,000 | £315,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 2 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 31,2023
Jul 31,2023
1
people found
this helpful
this helpful
Contrary to other reviews left on this site, I can only recommend D & D with the highest stars available. The sale of my fathers house took many, many months to complete but D & D never let us down once. They frequently showed buyers around the ...
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Nov 09,2020
Nov 09,2020
8
people found
this helpful
this helpful
as covid AVOID this group of cheap charlatans!!!-this is the most useless group of plebs ever to band together to provide an utterly useless estate agency service-service thats a joke- we wrongly instructed this lot to sell our house and asked specifically only for ...
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Nov 10, 2020
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(1)
Very similar negative experience. Would not recommend at all. If I knew that they will provide such poor service, I would go with Purple Bricks ...
Sep 14,2020
Sep 14,2020
5
people found
this helpful
this helpful
Thankfully I am finally free from dealing with this estate agent who have made the sale of a late loved one’s property an utter nightmare!
From initially telling me a buyer had put in the full asking price and was a ‘Cash buyer’ & ‘Good ...
read full review
read full review
Was this helpful?
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Yes
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Last updated at 10:08 AM 13/09/2018 by allAgents
