Stoke on Trent, ST4
5/5, 183 reviews
95% recommended
99% lettings valuation accuracy
98% lettings fee satisfaction

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“I would defiantly recommend...”

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Sep 12,2020
Minithumbup
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Justin
By: 'Rosa'
Sep 12,2020
0 people found
this helpful
We have been tenants with Wards for just under a year now and have found the company and staff to be very helpful. In particular, our boiler stopped working a couple of weeks before Christmas and the team were extremely helpful and got engineers out to us very quickly meaning we had hot water and heating on in the freezing weather.
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Latest Reviews

View all Reviews 183
1st Nov 2024
reviewed by 'Sophia'
“I sought Wards Property’s help in finding tenants for my newly refurbished property in mid-Sep. Caroline is very knowledgeable ......”
31st Oct 2024
reviewed by 'Diane'
“I utilise wards property manangement for the letting of my portfollio properties .. The service they offer is exemplary , communication is ......”
30th Oct 2024
reviewed by 'Ebony'
“Justin and the staff are beyond helpful, helped me and my family at a very difficult time and I can’......”
29th Oct 2024
reviewed by 'Leo'
“It's always a pleasure to work with Wards Property! They're consistently quick to respond to any queries, which is super ......”
29th Oct 2024
reviewed by 'Emily'
“Having the opportunity to interact with the Wards Property Team was such a delightful experience! There's an evident air of ......”
29th Oct 2024
reviewed by 'Karl'
“Just wanted to take a moment to share my experiences with Wards Property. These guys are amazing and constantly devoted ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Wards Property
129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 99% 98% £345 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
113 5 35 4 2 0 2 0 21 1
Areas covered
  • ST4
  • Stoke on Trent
  • ST9
  • Burslem
  • ST1
  • Tunstall
  • ST2
  • Hanley
  • ST3
  • Fenton
  • ST5
  • Longton
  • ST6
  • Normacot
  • ST7
  • Penhkull
  • ST8
  • Hartshill
  • Newcastle under lyme
  • Trentham
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“I have a choice when working with WARDS PROPERTY...”

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Nov 01,2024
Minithumbup
By: 'Sophia'
Nov 01,2024
0 people found
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I sought Wards Property’s help in finding tenants for my newly refurbished property in mid-Sep. Caroline is very knowledgeable and introduced me the rental market, types of tenants and the letting issues. While struggling with the choice of tenants, rental income and house preparation, ...
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“Excellence...”

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Oct 31,2024
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Justin
By: 'Diane'
Oct 31,2024
0 people found
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I utilise wards property manangement for the letting of my portfollio properties .. The service they offer is exemplary , communication is always foremost and the overall transition journey from start to finish is flawless. I highly recommend this company for their expertise and they take the ...
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“Justin ward...”

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Oct 30,2024
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Justin
By: 'Ebony'
Oct 30,2024
1 people found
this helpful
Justin and the staff are beyond helpful, helped me and my family at a very difficult time and I can’t thank them enough. Justin has gone above and beyond for me. He’s reliable and always willing to go the extra mile....
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“It's always a pleasure to work with Wards Property!...”

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Oct 29,2024
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Maureen
By: 'Leo'
Oct 29,2024
0 people found
this helpful
It's always a pleasure to work with Wards Property! They're consistently quick to respond to any queries, which is super appreciated. Maureen, along with the entire team, continually goes out of their way to offer assistance whenever needed. It's such a wonderful experience!...
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“Delightful Experience...”

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Oct 29,2024
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Maureen
By: 'Emily'
Oct 29,2024
0 people found
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Having the opportunity to interact with the Wards Property Team was such a delightful experience! There's an evident air of warmth and professionalism amongst them that's truly impressive. On a special note, Maureen continues to shine in her role of certificate checking - she's remarkably ...
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“These guys are amazing and constantly devoted to providing the best service around....”

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Oct 29,2024
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Justin
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Maureen
By: 'Karl'
Oct 29,2024
0 people found
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Just wanted to take a moment to share my experiences with Wards Property. These guys are amazing and constantly devoted to providing the best service around. They've got this incredible knack for being available whenever you need them. And you should hear about Maureen - ...
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“Justin...”

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Oct 24,2024
Minithumbup
By: 'Anonymous'
Oct 24,2024
0 people found
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Dear reader, It was important I took my time over this review , I came into the property market many years ago as a change of career. I had no experience in this field and felt very isolated and lacked the ' nouse ' needed in ...
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“Every day recommendation of Wards Property Management...”

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Oct 14,2024
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Justin
By: 'jemima'
Oct 14,2024
0 people found
this helpful
I have used Wards Property Management to manage my property in Bournemouth for over 8 years. My honest appraisal is they are absolutely residential lettings professionals. The staff are polite, knowledgeable and will go the extra mile to support and help. Over the years I have ...
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“The best Agent in town....”

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Oct 14,2024
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Caroline
By: 'Shaun'
Oct 14,2024
0 people found
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Wards is the best Agent in town... I love the team. They're super friendly, helpful and professional....
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“A top level service...”

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Oct 10,2024
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Sam
By: 'James Scott'
Oct 10,2024
0 people found
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A top level service. Wards have been looking after my properties for years and they continue to do an excellent and proactive job of looking after them. Thank you...
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“Excellent service from Justin and the team.B......”

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Oct 10,2024
Minithumbup
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Justin
By: 'Dave'
Oct 10,2024
0 people found
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Excellent service from Justin and the team. Best agent I have dealt with who has helped me during very challenging times aswell thank you Justin....
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“Fantastic...”

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Oct 10,2024
Minithumbup
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Mellodi
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Kim
By: 'Rob Watson'
Oct 10,2024
0 people found
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Fantastic agency. They've been managing my properties for 10 years and I've found them to be incredibly helpful and professional...
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“Justin ward very helpful full knowledge of al......”

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Oct 09,2024
Minithumbup
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Justin
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Kim
By: 'Sach'
Oct 09,2024
0 people found
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Justin ward very helpful full knowledge of all property rental and maintenance all staff are amazing with customer service...
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“Amazing Property Management Company...”

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Oct 09,2024
Minithumbup
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Kim
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Jack
By: 'Nicole'
Oct 09,2024
0 people found
this helpful
Wards Property Management in Stoke-on-Trent have been fantastic to work with. The staff are always friendly, helpful, and go out of their way to provide excellent service. From the very start, they have been professional and approachable, making the whole process smooth and stress-free. Highly ...
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“I wanted to sell a rental to a professional l......”

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Oct 09,2024
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Justin
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Kim
By: 'A. C. OKell'
Oct 09,2024
0 people found
this helpful
I wanted to sell a rental to a professional landlord with the tenants in place. Wards are the only firm in stoke who actually understand this concept, they managed the tenants and the sale process which was far from straight forward due to external factors ...
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“Exceptional service ⭐⭐⭐⭐⭐...”

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Oct 09,2024
Minithumbup
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Jack
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Kim
By: 'Gary'
Oct 09,2024
0 people found
this helpful
Wards Property Management based in Stoke-on-Trent have been a joy to deal with. The staff are polite, helpful, friendly and go out of their way to provide an exceptional service. They have been professional and approachable, making the whole process stress-free and explained to me. ...
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“5*...”

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Oct 09,2024
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Jack
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Justin
By: 'Ty Lawton'
Oct 09,2024
0 people found
this helpful
As a tenant, my experience with Wards Property Management in Stoke-on-Trent has been excellent. They have been consistently responsive, addressing any issues or concerns quickly and professionally. The team is approachable and easy to communicate with, making the rental process smooth and stress-free. I would ...
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“Superb letting agents...”

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Oct 08,2024
Minithumbup
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Mellodi
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Justin
By: 'KPG'
Oct 08,2024
0 people found
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Superb letting agents who have managed our properties for a number of years. One of the most proactive and professional agents we've worked with and look forward to a continuing professional relationship. Highly recommended.Superb letting agents who have managed our properties for a number ...
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“We have worked with Wards since 2007 managing......”

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Oct 07,2024
Minithumbup
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Kim
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Mellodi
By: 'Lesley'
Oct 07,2024
0 people found
this helpful
We have worked with Wards since 2007 managing our portfolio of properties in the Stoke on Trent area. We have always found them to be extremely professiona, helpful in all matters and a huge source of advice and information vital to a succesful buy to let ...
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“Wards property have looked after my portfolio......”

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Oct 04,2024
Minithumbup
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Kim
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Mellodi
By: 'Stoke Ali'
Oct 04,2024
0 people found
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Wards property have looked after my portfolio for over 20 years the staff are all very helpful and friendly and the services outstanding I would not have to take to recommend them...
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“As always, Justin and his Team did tremendous......”

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Aug 09,2024
Minithumbup
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Justin
By: 'MR C'
Aug 09,2024
0 people found
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As always, Justin and his Team did tremendous background work to ensure that our Purchase was completed on time. They go the Extra mile and display a Very Professional attitude in all their dealings. I have no hesitation in recommending Wards Property Management for all ...
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“Great service, good support throughout purcha......”

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Aug 08,2024
Minithumbup
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Justin
By: 'V Chauhan'
Aug 08,2024
0 people found
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Great service, good support throughout purchase. Will be using again in the future. Thanks Justin and team....
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“We have lot of dealings with wards property m......”

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Aug 08,2024
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Kim
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Justin
By: 'Sarla'
Aug 08,2024
0 people found
this helpful
We have lot of dealings with wards property management over 20 years now, and every time their services has been excellent. We have let properties through them and purchased properties from them as well. Staff in the office are very professional and courteous. We will definitely ...
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“Our experience with Wards Letting Agents, esp......”

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Jul 19,2024
Minithumbup
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Caroline
By: 'Katie Louise McGrane'
Jul 19,2024
0 people found
this helpful
Our experience with Wards Letting Agents, especially with Caroline, was exceptional. Caroline went above and beyond to ensure a smooth renting process. We highly recommend Wards Letting Agents, thanks to Caroline's dedication and outstanding service....
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“Caroline is always amazing thank you very pro......”

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May 14,2024
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Caroline
By: 'lisa'
May 14,2024
0 people found
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Caroline is always amazing thank you very professional nothing is ever to much trouble for her she always goes above and beyond...
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“Caroline has been a great help over the past ......”

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May 08,2024
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Caroline
By: 'Roger Pedley'
May 08,2024
0 people found
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Caroline has been a great help over the past couple of months...
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“Wards helped me rent out my property. They wo......”

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May 07,2024
Minithumbup
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Caroline
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Kim
By: 'Marina'
May 07,2024
0 people found
this helpful
Wards helped me rent out my property. They worked quickly and professionally. There was good and personal communication throughout the process. Caroline and Kim are very kind and helpful with lovely energy. ❤😀...
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“Caroline is awesome. Wards property is fantas......”

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May 07,2024
Minithumbup
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Caroline
By: 'Ada'
May 07,2024
0 people found
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Caroline is awesome. Wards property is fantastic. I will recommend 100% anytime any day...
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“Catherine is fantastic to deal with. Would re......”

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May 07,2024
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Caroline
By: 'Joseph'
May 07,2024
0 people found
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Catherine is fantastic to deal with. Would recommend every time....
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“Caroline always there to sort tenants issues.......”

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May 07,2024
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Caroline
By: 'Paul'
May 07,2024
0 people found
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Caroline always there to sort tenants issues. Recently got me a large increase in rent after refurb...
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Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Last updated on 03/06/2019, 5:21 PM by Justin Ward

Security Deposit

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Unpaid Rent

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 03/06/2019, 5:25 PM by Justin Ward

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Last updated on 03/06/2019, 5:26 PM by Justin Ward

Variation Of Contract((Tenant’s Request)

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 12:01 PM by Justin Ward

Change of Sharer

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 03/06/2019, 5:27 PM by Justin Ward

Early Termination

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Last updated on 03/06/2019, 5:28 PM by Justin Ward

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents

Awards won by Wards Property, Stoke on Trent ST4 1DB



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Branch - Stoke on Trent, ST4

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