We are very disappointed with this review, as it contains many false accusations and inaccuracies.
On the day that you were due to move in you had neither signed the tenancy which had been sent to you for electronic signature, or paid the deposit or first months rent. We called you first thing in the morning to advise that we couldn't release keys without all of these being received.

As you were not in Canterbury to personally collect keys you sent your parents who insisted on paying cash. We waited for your parents to obtain cash, outside of our office opening hours that day and cancelling other appointments which were booked in to ensure that we were able to release keys to you. A simple thank you in accomodating this is just manners, rather than the need to be grateful. The deposit was paid back to your parents as requested but they obviously hadn't checked their account, as chased this a week after they had received it back.

There was a clear coffee/tea stain on the carpet at the end of the tenancy which needed to be removed. This was not there at the start of the tenancy and the carpet was only 6 months old when you moved in.

We do understand that there were issues during your tenancy with the landlord arriving unannounced and as you know we spoke to her repeatedly, about the need for allowing you privacy and giving notice of her visits. As you are aware it was not us who visited you regularly or unannounced, and we did our best to stop the landlord from doing so.