75% lettings valuation accuracy
60% lettings fee satisfaction
Sep 08,2020
Sep 08,2020
4
people found
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In Kedal we rent flat peartree bank. They gave us the property with the guarantee of having parking behind the house. I never found it. I was forced to park at booths paying £ 70.00 pounds per month otherwise I would have had to park 15 minutes' walk from home. The property is old and the walls allow water to enter creating mold, now the agency has deducted our deposit of £ 120.00 to clean this mold, they are just thieves, thieves, thieves. Appointment on Monday at the end of the month for the return of keys, we introduce ourselves, they are not in the office, completely unprofessional. Stay away from this agency, they will steal your deposit. Meanwhile, we start legal action.
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Latest Reviews
8th Sep 2020
reviewed by 'Rocco'
6th Aug 2019
reviewed by 'Jerry'
4th Sep 2018
reviewed by 'Very'
3rd Mar 2018
reviewed by 'A.B.'
1st Mar 2018
reviewed by 'Rodger'
Opening Hours
Address
Mint Homes
Grosvenor House,
Stramongate,Kendal
LA9 4BD
01539722519
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 60% | £410 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 2 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- LA9
- LA8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 08,2020
Sep 08,2020
4
people found
this helpful
this helpful
In Kedal we rent flat peartree bank. They gave us the property with the guarantee of having parking behind the house. I never found it. I was forced to park at booths paying £ 70.00 pounds per month otherwise I would have had to park 15 minutes' walk ...
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Sep 11, 2020
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(1)
Hi Rocco and Emma
Many thanks for your review of Mint Homes following the end of your tenancy.
Cleaning
We are sorry you feel disappointed regarding a deposit deduction for cleaning, however, the oven was brand new in November 2018 so was less than a year old when you moved into the property and was clean at the start of your tenancy, plus some extra cleaning was required elsewhere, as you will see from your check in and check out report and photographs.
Parking
The property ha ...
Aug 06,2019
Aug 06,2019
1
people found
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this helpful
If there is a zero star, I would give mint homes. The most dishonest andd unworthy agents I've seen. Liars. Don't even bother using them they are no good. I tried to use them but I later discovered that they were up to no good. ...
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Aug 12, 2019
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(2)
Dear Hazel, I understand your plight. The way you've replied me has been polite. I must admit but you see, I wasn't dealing with you so you won't understand.
I have been sent an email but your company saying you wouldn't do business with me which is fine.
However , I understand that you that you are being thorough but why don't you say that rather than reply me either at thee close of business hours or towards the close of business hours? You can check the emails your colleagues sent to ...
Sep 04,2018
Sep 04,2018
0
people found
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this helpful
Mint homes were a very helpful company when i moved into a shared house. Any problems were dealt with as soon as possible, and emails replied to very quickly....
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Sep 27, 2018
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(1)
Thank you for taking the time to leave a review. It is always nice to know our tenants are happy. ...
Mar 03,2018
Mar 03,2018
0
people found
this helpful
this helpful
I have been using Mint Homes for the past three years and I would fully recommend them. They were extremely helpful whenever I called and I'm entirely satisfied with their service. I'm truly grateful for everything they've done for me.
Thank you, Mint Homes !...
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Comment on agent fees
Excellent value for money
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Mar 07, 2018
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(1)
Hi AB. Thank you so much for the review. It's our pleasure to assist however we can throughout your tenancy to ensure it runs smoothly and you are happy in your home. ...
Mar 01,2018
Mar 01,2018
0
people found
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I wasn't sure which agent to use to rent our property out but went with Mint as they were the most competitively priced. I was a liitle worried as sometimes you get what you pay for! However the service was excellent from start to finish. ...
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Comment on agent fees
excellent value for money
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Mar 07, 2018
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(1)
Many thanks for your kind feedback Rodger. Operating online means we can keep our overheads low, enabling us to pass these savings onto our landlords and tenants. However, it is always our aim to provide the kind of service we would like to be given ourselves, regardless of costs, so we are really pleased to hear that we provided this for you. ...
Feb 28,2018
Feb 28,2018
3
people found
this helpful
this helpful
Poor tradesmen, sloppy work, lots of costly mistakes and an aggressive, childish and unhelpful attitude from the staff. Avoid like the plague!...
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Mar 07, 2018
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Hi Tim
We are sorry that Mint Homes did not meet your expectations the last time we marketed your property for you. We always strive to give the most helpful, respectful, thorough and cost effective service to our landlords and tenants alike, so are sad that on this occasion you feel we didn't give our usual level of service.
Our tradespeople are vetted and have many years of experience in providing excellent customer service and workmanship. However, we will always look into any compl ...
Feb 28,2018
Feb 28,2018
0
people found
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Really good service. Helen and her team look after all our properties on a fully managed service which means we get a very easy life. can't recommend Mint enough....
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Comment on agent fees
Fees are good. Being a lettings only agent fees are less than a typical estate agent.
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Mar 07, 2018
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Many thanks for your very kind review Alex. Taking the stress and time constraints out of the letting process for our landlords is one of our main aims, so we are really glad that we have been successful in doing that for you. ...
Feb 27,2018
Feb 27,2018
2
people found
this helpful
this helpful
MINT HOMES ARE THIEVES.
No problems with them until the end of tenancy.
They charged us for things that were already broken or in the same state that they were in before we moved into the property.
We are gutted with ourselves because we trusted ...
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Comment on agent fees
Bad
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Feb 27, 2018
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(1)
Thank you for your feedback and we are sorry to hear you were not happy with the service provided by Mint Homes at the end of your tenancy.
However, Mint Homes will only make a deposit deduction if there is an anomaly to the initial signed inventory. Our tenancy agreement also advises how the garden and interior of the property and contents should be kept throughout the tenancy as well as left at the end.
To protect a deposit taken for an assured shorthold tenancy and help with any dis ...
Oct 30,2017
Oct 30,2017
5
people found
this helpful
this helpful
Having used mint homes for the past number of years ..I'm afraid I can say nothing positive about them.
No customer care, no tolerance, no empathy for their tenants.
Landlords like them, tenants dont
Why ?..because its easy to impress for money..but hard to ...
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Feb 08,2017
Feb 08,2017
3
people found
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Worst customer service.
Always looking for anything to keep your deposit.
Not honest at all.
They should be looking up...
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Feb 08, 2017
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(2)
What area,
How u San talk about rent area when you saI'd that he supposed to leave on the 2nd of March when he left a month before and find out that you advertised that sameven room to be available from the 13th of February.
I won't kettle it go even if it will cost me more going to court. ...
Dec 05,2016
Dec 05,2016
10
people found
this helpful
this helpful
When I first rented with Mint Homes Helen was very helpful and couldn't do enough to help, she even helped me out big time when I decided I'd like to move properties, which I'm truly grateful for.
However, I wish I'd never moved. I was ...
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Feb 08, 2017
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Response from the owner
2 months ago
Many thanks for the review Rebecca. Although we have responded to your personally I would just like to reiterate that although Mint Homes are a small team, we pride ourselves on the efficient and friendly service we provide and take both landlord and tenant customer service very seriously, whilst striving to treat all our tenants and landlords equally. When there are issues with any of our properties we aim to rectify the problems as quickly as possible, ho ...
Aug 05,2016
Aug 05,2016
3
people found
this helpful
this helpful
I have been renting in this country for eleven years and I have to admit that I had with Mint homes the worst experience ever. They are dishonest, ready to lie and make all tricks to please the land lord so they use them again ...
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Feb 14, 2019
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(3)
'would rather not say' - We are sorry that Mint Homes did not meet your daughters expectations, we value all our customers opinions.
We always strive to be helpful, respectful, thorough and cost effective service to our landlords and tenants alike, so are sad that on this occasion your daughter felt she didn't receive our usual level of service.
With regards to any deposit disputes as we said to 'AH' we will only make a deposit deduction if there is an anomaly to the initial signed invento ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2:43 PM 26/08/2016 by Hazel Belshaw
Many thanks for your review of Mint Homes following the end of your tenancy.
Cleaning
We are sorry you feel disappointed regarding a deposit deduction for cleaning, however, the oven was brand new in November 2018 so was less than a year old when you moved into the property and was clean at the start of your tenancy, plus some extra cleaning was required elsewhere, as you will see from your check in and check out report and photographs.
Parking
The property has never had an allocated parking bay and Mint Homes didn't advertise it to include one, however, the property does have a residents and a visitors on street parking permit available in the zone for Low Fellside and this includes the near by streets sign posted for permit holders. You were provided with all the information on how to apply, by email, on 26 July 2019. Therefore, we are unsure why you didn't apply for these two free residents parking permits and chose to park at Booths and pay a fee instead. At no time did you contact us to advise if there was a problem with this and to see if we could help.
Mould
Our maintenance reporting system allows you to attach pictures and include a detailed description of the problem. The details of how to report any maintenance were provided to you within your in-going inventory. It is also our website and at the bottom of all our emails. A member of staff also visited the property in February 2020, with one of you present, but no mould or condensation was reported or pointed out. We have checked all our records but unfortunately neither of you reported an issue relating to mould so I'm afraid we were not given the opportunity to investigate this for you.
End of tenancy - keys
Your tenancy ended on a bank holiday Monday so our office was closed, however, your end of tenancy letter provided details of how and when to return your keys and in the event of the office being closed, to put them through our letter box. If you had concerns prior to check out regarding the bank holiday office hours you could have contacted the office prior to the day for advice.