We responded to all reported repairs in a timely manner and always acknowledged correspondence within 24 hours if the matter was an emergency and 48 hours if none urgent.

In order to complete any repairs required authorisation can be required by the Landlord which was the case in this particular case. The Landlord has never advised us she we are not delivering and also provided us with positive feedback.

If the Landlord was not happy with our management service we have a 14 day notice period to terminate and this was never initiated.

You was liaising with the Landlord directly at times and this can make it difficult to monitor communication. During the time you was residing in he property you never raised any of these issues and have only provided negative feedback due to having a dispute with the Landlord directly in terms of your deposit return. You have also provided negative feedback/comments on various portals and never raised an official complaint during the period you was residing in the property during the 3 year Tenancy.

The Landlord appointed a family representative to liaise with the Tenants on her behalf as she is elderly and required the assistance.

All our agreements are written by appointed Solicitors.

We aim to always provide excellent customer services to our Landlords and Tenants. We sincerely apologise if your experience with us was not to your satisfaction and will take your comments on board for future reference to improve our services.