Bromley, BR1
4.4/5, 31 reviews
84% recommended
75% sales valuation accuracy
83% sales fee satisfaction
100% lettings valuation accuracy
90% lettings fee satisfaction

Contact Us

“Avoid these people if you can.I use KFH as ......”

Share on :
Dec 10,2012
Minithumbdown
By: 'JohnBrownlow'
Dec 10,2012
3 people found
this helpful
Avoid these people if you can.
I use KFH as a tenant, however I am also a landlord and would not consider allowing them to administer my property.

I have no doubt that some employees are good, however the general level of service is poor. This is the second time we have used KFH as tenants and only because they were the only agent offering a particular property.
We asked for complete transparency at the start and were still hit with various charges as a surprise later on at contract stage when you can't easily back out. Other agents do not levy these fees and are more, frankly, honest about their charges at the outset. It doesn't stop there.

We have never fallen into arrears but KFH tried to access our bank account without permission and take a second rent payment two days after the regular payment went through. The bank was so concerned that we were strongly advised to place a security block on the account. To date, KFH have not given us a satisfactory explanation or refunded the loss caused to us. Luckily it wasn't a huge amount but others may be less fortunate.

We are quite sanguine about it: we copied our landlord in on every communication with KFH so she knows exactly who she is dealing with. I doubt she will use them ever again.
What agent could do to change your mind?
1. Be honest and be seen to be honest: give prospective tenants a schedule of all the charges they will be expected to pay before moving in, at the point of extending their contract and upon departure. 2. If you make a mistake - raise it, apologise and remedy it. 3. Get your tenants' names correct in an email. Basic professionalism would be a bonus.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 31
18th Sep 2024
reviewed by 'Medina'
“Demi has been amazing from the beginning. From arranging the viewing as well as at the actual viewing of the ......”
12th Jun 2024
reviewed by 'Chun'
“A Perfect agent, with good case following and customer care....”
27th Mar 2024
reviewed by 'Marc'
“Amy was a lot of help and was fast on assisting us...”
13th Mar 2024
reviewed by 'Pelumi'
“Demi has been really great with helping source for a new apartment...”
21st Feb 2024
reviewed by 'Claudionei'
“Amy was amazing.I am moving within a week ,She helped me with all my requirements.I reccomend it Claudionei ......”
1st Nov 2023
reviewed by 'Thilini Perera'
“I have to say big thanks goes to Amy waller who was met us during this home seeking jorney.she ......”
Opening Hours
  • Monday: 09:00 - 18:30
  • Tuesday: 09:00 - 18:30
  • Wednesday: 09:00 - 18:30
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:30 - 16:00
  • Sunday: Closed
Address

Kinleigh Folkard & Hayward
1 High Street
Bromley
Greater London
BR1 1LF
020 8460 6066

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 83% £415,000 £925,000
Lettings 100% 90% £950 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 19 3 3 0 2 1 0 1
Areas covered
  • BR1, BR2, BR5, BR6, BR7
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
ARLA TPOS Sales TPOS Lettings
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Acton, W3
Balham, SW12
Battersea, SW11
Battersea Park, SW11
battersea-park, SW11
Bayswater, W2
Beckenham, BR3
Belsize Park, NW3

“Demi has been amazing from the beginning. Fro......”

Share on :
Sep 18,2024
Minithumbup
claim your profile
Demi
By: 'Medina'
Sep 18,2024
0 people found
this helpful
Demi has been amazing from the beginning. From arranging the viewing as well as at the actual viewing of the property. Demi has kept us informed throughout the process of obtaining our new tenancy. Highly recommended. Thank you Demi...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“A Perfect agent, with good case following and......”

Share on :
Jun 12,2024
Minithumbup
claim your profile
Amy
By: 'Chun'
Jun 12,2024
0 people found
this helpful
A Perfect agent, with good case following and customer care....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Amy was a lot of help and was fast on assisti......”

Share on :
Mar 27,2024
Minithumbup
claim your profile
Amy
By: 'Marc'
Mar 27,2024
0 people found
this helpful
Amy was a lot of help and was fast on assisting us...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Demi has been really great with helping sourc......”

Share on :
Mar 13,2024
Minithumbup
claim your profile
Demi
By: 'Pelumi'
Mar 13,2024
0 people found
this helpful
Demi has been really great with helping source for a new apartment...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Amy was amazing.I am moving within a week ,......”

Share on :
Feb 21,2024
Minithumbup
By: 'Claudionei'
Feb 21,2024
0 people found
this helpful
Amy was amazing. I am moving within a week , She helped me with all my requirements. I reccomend it Claudionei Dos Santos...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have to say big thanks goes to Amy waller w......”

Share on :
Nov 01,2023
Minithumbup
claim your profile
Amy
By: 'Thilini Perera'
Nov 01,2023
0 people found
this helpful
I have to say big thanks goes to Amy waller who was met us during this home seeking jorney.she is very helpful and kindness.we are new to hear so she gave us unique support .thanks again and again Amy,...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I want to say a big thank you to Demi for her......”

Share on :
Aug 31,2023
Minithumbup
claim your profile
Demi
By: 'Lorna Rosetta Aiken'
Aug 31,2023
0 people found
this helpful
I want to say a big thank you to Demi for her help. She has been extremely helpful as a rental agent, She has always returned my calls and help to address any problems that I had to get sorted....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“KFH is best letting agent company.Girl who na......”

Share on :
Jul 27,2023
Minithumbup
claim your profile
Amy
By: 'Deepika'
Jul 27,2023
0 people found
this helpful
KFH is best letting agent company.Girl who name Amy is very supportive and kind.I am very grateful for her.Thank you KFH...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We highly recommend Demi, who was incredibly ......”

Share on :
Apr 24,2023
Minithumbdown
claim your profile
Demi
By: 'Zara'
Apr 24,2023
0 people found
this helpful
We highly recommend Demi, who was incredibly professional, really attentive and had a good understanding of the kind of property we were searching for from the beginning. Great service!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Best agent...”

Share on :
Mar 09,2023
Minithumbup
claim your profile
Demi
By: 'Max'
Mar 09,2023
0 people found
this helpful
I cannot thank Demi enough for her exceptional help as my rental agent. Throughout my apartment search, she provided invaluable assistance, making the process smooth and effortless. Demi's deep knowledge of the rental market and willingness to listen to my requirements was outstanding. She consistently ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Awful...”

Share on :
Jul 15,2022
Minithumbdown
By: 'Jimmy'
Jul 15,2022
2 people found
this helpful
I am lost for words how unprofessional KFH have been. They never get back to me on important issues and have lied more than once. It is almost Unbelievable how bad they have been...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent and friendly service...”

Share on :
Jul 07,2022
Minithumbup
claim your profile
Brooke
By: 'Ana'
Jul 07,2022
0 people found
this helpful
Thanks to Brooke for helping us find our house and the rental process. She was excellent and effective in everything she did....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jennifer an Demi were extremely helpful and p......”

Share on :
May 24,2022
Minithumbup
claim your profile
Demi
By: 'Kyle'
May 24,2022
0 people found
this helpful
Jennifer an Demi were extremely helpful and professional and kept me promptly updated on every aspect throughout the vetting period....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Brooke was an excellent agent and made our le......”

Share on :
May 23,2022
Minithumbup
claim your profile
Brooke
By: 'Gwen Gallardo'
May 23,2022
0 people found
this helpful
Brooke was an excellent agent and made our letting process run smoothly. Very professional but accommodating at the same time. She is an expert in her field. Thank you!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Wow where do I start.. KFH thank you so very ......”

Share on :
Mar 16,2021
Minithumbup
claim your profile
Brooke
By: 'Alysha Rose'
Mar 16,2021
0 people found
this helpful
Wow where do I start.. KFH thank you so very much for all your help and support. Brooke Williams from KFH Bromley you are the most loveliest lady, you was absolutely amazing throughout the whole process. So friendly, helpful and polite. Kept us informed, and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rebecca Wilkie has been very helpful and has ......”

Share on :
Feb 08,2021
Minithumbup
claim your profile
Rebecca
By: 'Darren'
Feb 08,2021
0 people found
this helpful
Rebecca Wilkie has been very helpful and has great knowledge of the property market, I’m sure she’s a great asset to KFH Bromley. Would definitely recommend.......
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Patrick has been very efficient , responsive ......”

Share on :
Jan 15,2021
Minithumbup
claim your profile
Patrick
By: 'Natasha'
Jan 15,2021
0 people found
this helpful
Patrick has been very efficient , responsive and thorough in helping us secure a tenant. We appreciate all the help and work he has put into our property....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Rebecca Wilkie has shown professionalism and ......”

Share on :
Oct 01,2020
Minithumbup
claim your profile
Rebecca
By: 'Jonathan'
Oct 01,2020
0 people found
this helpful
Rebecca Wilkie has shown professionalism and determination from the outset of our property search. Her knowledge of the market and processes meant that we were able to secure our home with relative ease even in these difficult times. We would have no hesitation in recommending ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I just have to say, I’ve never dealt with suc......”

Share on :
Jul 03,2020
Minithumbup
claim your profile
Brooke
By: 'Hayley'
Jul 03,2020
0 people found
this helpful
I just have to say, I’ve never dealt with such lovely people. Brooke has been absolutely amazing and a breath of fresh air in moving into our new flat. It’s so refreshing having somebody who is approachable and understanding managing a property. Would ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Honest caring and highly proffesional...”

Share on :
Dec 10,2019
Minithumbup
claim your profile
Rebecca
By: 'Nick'
Dec 10,2019
0 people found
this helpful
Selling a home is a stressful experience but the team at KFH excelled from the moment I met Emily for an initial review, dealt with Malica initially with her client base and then Rebecca who introduced the buyer ( thanks to Tom as well who initially ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From the moment Emily Williams walked into ou......”

Share on :
Dec 02,2019
Minithumbup
claim your profile
Emily
By: 'lisa'
Dec 02,2019
0 people found
this helpful
From the moment Emily Williams walked into our home to do our evaluation we could tell how professional and courteous she was going to be. After looking at the property she sat down with us and talked through how she was going to market our ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have found the team at KFH to be profession......”

Share on :
Jul 10,2019
Minithumbup
claim your profile
Louise
By: 'Andrew'
Jul 10,2019
0 people found
this helpful
I have found the team at KFH to be professional and friendly, especially Louise Regan, who has gone the extra mile to arrange viewings and find properties for me....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service...”

Share on :
Mar 14,2019
Minithumbup
By: 'Halls'
Mar 14,2019
1 people found
this helpful
Thank you to Victoria for letting our property so quickly I highly recommend this place to any Landloard well done...
read full review
Comment on agent fees
All good and taken care of promptly
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great communication and reliable...”

Share on :
Feb 28,2019
Minithumbup
claim your profile
Rebecca
By: 'K'
Feb 28,2019
0 people found
this helpful
I was pleased to deal with Rebecca and KFH agency in whole . I bought and sale the flat in a very short time . Highly recomnded ....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Profound experience with a great agent!...”

Share on :
May 30,2018
Minithumbup
claim your profile
Natalie
By: 'Jordan'
May 30,2018
0 people found
this helpful
I am relocating to London next month, and I was really struggling to find a property that would accept a pet, every estate agents I contacted did not entertain my propersitions, nor were they willing to contact with their landlords to consider my dog leaving ...
read full review
Comment on agent fees
The fees were cheaper than I expected, good value for money!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Mr...”

Share on :
May 20,2018
Minithumbup
claim your profile
Natalie
By: 'Igors'
May 20,2018
0 people found
this helpful
Natali thank you very much for a really helpful fast and propessianal service!had lots of helpful advices.would highly reccomend to anyone looking for a property....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Happy with Natalie's customer service, not so much with the agency...”

Share on :
May 19,2018
Minithumbup
claim your profile
Natalie
By: 'Teo'
May 19,2018
0 people found
this helpful
Natalie helped me and my boyfriend find our dream home and she negociated a good price for us, too. She was very nice, friendly and available at any time in order to help us with any enquiry. I would give her 5/5 stars but since this ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Absolutely terrible service would not recommend them to anyone, not ......”

Share on :
Apr 22,2015
Minithumbdown
By: 'Zoe1234'
Apr 22,2015
1 people found
this helpful
Absolutely terrible service would not recommend them to anyone, not even my worst enemy. My mother (who is recently widowed and in her late 60's) was downsizing. She had put in an offer on a house that had been accepted in writing, after not hearing ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I would like to thank the lettings team at KFH ......”

Share on :
Jun 22,2014
Minithumbup
By: 'Stacey'
Jun 22,2014
1 people found
this helpful
I would like to thank the lettings team at KFH for their help with me finding my ideal property. First, Jess and Shelley for putting up with my sudden cancellations of viewings/no shows for various reasons! For the 2 times this happened they didn't moan ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“First arranging a viewing for a property that you like ......”

Share on :
Mar 24,2013
Minithumbdown
By: 'Elle.M.'
Mar 24,2013
3 people found
this helpful
First arranging a viewing for a property that you like is nearly impossible. The worst thing was our offer wasn't even taken seriously by their staff and we had to wait for four days for their approval! and then they managed to get the offer ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Kinleigh Folkard & Hayward, Bromley BR1 1LF



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn