Clapham High Street, London, SW4
1.8/5, 30 reviews
23% recommended
56% lettings valuation accuracy
25% lettings fee satisfaction

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“Not even worth 1 Star...”

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Sep 04,2020
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Ruby
By: 'Isabelle'
Sep 04,2020
2 people found
this helpful
Worst/ most unprofessional service I have ever encountered. I and my Three house mates were looking to find a flat in Clapham to rent for our next year at university, we viewed a flat and were happy to put down an offer. Our estate agent was Ruby Caparn, she was aware that we were students and we had told her all the university's that we went to over the phone when she asked for our guarantor information. Miss Caparn was extremely pushy, on my way home from the viewing she called and started demanding the holding deposit right there and then. We had no emails of deposit protections, or any other formal documents. This was all extremely rushed and unprofessional. Due to being rushed, I couldn't contact two of my house mates to get their holding deposit, so we asked if half the holding deposit (£340) would be enough to take it off the market, Miss Caparn assured that will be fine and the property was now being held for us. In which she continued to congratulate us on.
Not even 24 hours later, I receive a phone call from Miss Caparn stating that the landlord doesn't want us to live there as we are students (which was made clear even before we viewed the house), and that other tenants will be moving in instead. This is against the law and The Tenant Fees Act (2019), once a holding deposit has been taken the landlord cannot accept any other offers. As our estate agent Miss Caparn should have fought for us and our rights, but instead we got a blaze response of “this is unfortunate”, completely ignoring the fact that what she has done is against the law. To make matters worse after sending her my account details to get a refund, it took 19 days for us to receive a refund after her claiming on the phone it was take 3-5 working days. The level of unprofessionalism is appalling, her tone in her emails switched to rude and dismissive, if she would be reply, as to most of them she didn't. We attempted to call her, she refused to come to the phone. And the cherry on top of the cake is after her complete lack of cooperation she offered a case of wine as an apology…. She said she'd arrange to have this sent a month ago. I'm not holding my breath, and frankly I couldn't care if I receive this imaginary wine or not. I would just like to see Mrs Caparn to be held accountable to her actions and misconduct.
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Latest Reviews

View all Reviews 30
28th Dec 2022
reviewed by 'Gzi'
“Avoid the Dexters Clapham office like the plague. This team are complete commission chasers who have no regard for the ......”
20th Dec 2022
reviewed by 'Margherita'
“Worst agency ever. I've been with KFH for years and they were just amazing. Dexters Property Manager team just cares ......”
18th Feb 2022
reviewed by 'Elaine Jones'
“The team in the Clapham High Street office could not have been better. They were able to arrange viewings at ......”
18th Jun 2021
reviewed by 'GJ'
“I have had great service from Dexter's over the many years they have been managing our Clapham rental property. As ......”
1st Dec 2020
reviewed by 'Ellen'
“Most of the reviews are fake or staff are targeted by office to see who can get the most reviews. ......”
4th Sep 2020
reviewed by 'Isabelle'
“Worst/ most unprofessional service I have ever encountered. I and my Three house mates were looking to find a flat ......”
Opening Hours
  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00
Address

Dexters
55 Clapham High Street
Clapham,London
Greater London
SW4 7TG
020 7483 6363, 020 7483 6364

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 56% 25% £820 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 4 3 16 0 0 0 1 0 2
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“Avoid the Dexters Clapham office like the pla......”

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Dec 28,2022
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Isabelle
By: 'Gzi'
Dec 28,2022
1 people found
this helpful
Avoid the Dexters Clapham office like the plague. This team are complete commission chasers who have no regard for the properties they are selling or the people who are buying them. I had the displeasure of buying a flat through Dexter's. There was 0 communication to ...
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“Worst agency ever. I've been with KFH for yea......”

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Dec 20,2022
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By: 'Margherita'
Dec 20,2022
0 people found
this helpful
Worst agency ever. I've been with KFH for years and they were just amazing. Dexters Property Manager team just cares about the landlord. If you have an issue you have to call them many times, and IF it gets sorted, it takes a long time. (...
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“The team in the Clapham High Street office co......”

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Feb 18,2022
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By: 'Elaine Jones'
Feb 18,2022
0 people found
this helpful
The team in the Clapham High Street office could not have been better. They were able to arrange viewings at short notice of my property and gave me various offers to consider from professional tenants. I've not really heard from the tenants since but have ...
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By: Ria Burton
Feb 28, 2022
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Dear Elaine, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team ...

“I have had great service from Dexter's over t......”

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Jun 18,2021
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By: 'GJ'
Jun 18,2021
0 people found
this helpful
I have had great service from Dexter's over the many years they have been managing our Clapham rental property. As a landlord, I have found them to be honest, professional, diligent and knowledgable. Being based internationally, their full management provision is an essential service I ...
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By: Louise Smith
Jun 21, 2021
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Dear GJ, Thank you for kind comments regarding our Clapham office and taking the time to leave us a 5 star review. Kind Regards Sarah Tranter Customer Relations Team ...

“Greedy agent...”

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Dec 01,2020
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By: 'Ellen'
Dec 01,2020
0 people found
this helpful
Most of the reviews are fake or staff are targeted by office to see who can get the most reviews. meanwhile if you are a landlord beware. They have so many different departments, it seems no one speaks to each other! the service is ridiculous. ...
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“Not even worth 1 Star...”

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Sep 04,2020
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Ruby
By: 'Isabelle'
Sep 04,2020
2 people found
this helpful
Worst/ most unprofessional service I have ever encountered. I and my Three house mates were looking to find a flat in Clapham to rent for our next year at university, we viewed a flat and were happy to put down an offer. Our estate agent ...
read full review
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“I had the displeasure to rent a place via Dexters. ......”

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Feb 16,2020
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By: 'nan'
Feb 16,2020
3 people found
this helpful
I had the displeasure to rent a place via Dexters. My "communication" if I can call it that was with Alysha, Sanjay and Gary. It is the worst agency that I ever had to work with. To sum up some of the stuff that went ...
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Comment on agent fees
Very expensive references and fees, and done in unproffesional manner.
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“Awful awful service. Would give 0 starsHave......”

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Dec 03,2019
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By: 'Louanne'
Dec 03,2019
0 people found
this helpful
Awful awful service. Would give 0 stars Have threatened to charge us for everything and anything throughout the duration of our tenancy, even when the plumbing system stopped working they told us to 'get a friend' to look at it, or pay for a call out ...
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“Terrible service...”

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Mar 18,2019
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By: 'Anon'
Mar 18,2019
1 people found
this helpful
I moved out of a flat over six weeks ago and am yet to receive my deposit share. A good friend took my place on the lease (after paying extortionate and completely arbitrary fees to have her name added), and paid her share of the ...
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Comment on agent fees
Extortionate.
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“Very disappointed experience. Everyday worse!!!...”

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Jan 07,2019
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Cristina
By: 'Cristina'
Jan 07,2019
4 people found
this helpful
Dexters doesn't care of you. Will never care about how the conditions of the property are. Late replies for everything and even calling you for a week in a row they will not be ashamed to tell you that your property manager is out of ...
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Comment on agent fees
Really bad
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By: Marilyn Plews
Jan 11, 2019
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Dear Cristina, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at [email protected] with more details I would appreciate it.Kind Regards, Marilyn Plews, Customer Relations Team ...

“Excellent service...”

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Oct 25,2018
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Sanjay
By: 'Jason'
Oct 25,2018
0 people found
this helpful
We have been renting our property out through dexters for the last 5 years. It's worked out very well. They are a good company to rent through. Sanjay has been our property manager for the last 2 years. He's been excellent. Thorough, easy manner, nothing is too ...
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Comment on agent fees
Completely reasonable.
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By: Marilyn Plews
Nov 13, 2018
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Dear Jason, many thanks for your review and kind comments regarding Sanjay which I will be sure to pass on to him. Feedback is really important to us and we appreciate you taking the time to post this. Kind regards Marilyn Plews ...

“Poor Management and Unprofessional Service...”

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Jul 30,2018
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By: 'Luke'
Jul 30,2018
11 people found
this helpful
If you have never used Dexters to rent a property, I would strongly consider staying very far away. Dexters is by far the most unprofessional company which also misleads its tenants prior to signing a lease. A number of items were found damaged / not working ...
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By: Marilyn
Jul 31, 2018
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Dear Luke, Thank you for your feedback, however I am very sorry that you have been unhappy with our Clapham High Street office. As I am unable to find your details on our database from your review, if you could please email me at [email protected], to provide me with further contact details and the property address that your feedback is referring to, I would like to look into this matter on your behalf. In the meantime, I would like to thank you for bringing this to our ...

“The WORST EXPERIENCE!!!...”

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Jun 20,2018
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Daniel
By: 'Jodi'
Jun 20,2018
10 people found
this helpful
I have NEVER experienced poor service like this in my life and the fact that we have just signed a 24 month lease AND to find out that Dexters is the property management scares me! From the get go, the letting agent was unprofessional, incompetent and ...
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By: Marilyn
Jul 03, 2018
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Dear Jodi, Thank you for your feedback, however I am very sorry to read that you have been unhappy regarding your experience with our Clapham High Street office. I understand that you have now been in contact with the Lettings Board Director, Adam, who has advised me that this has been looked into. However if you have any further queries, please do not hesitate to contact me at [email protected]. Once again, I would like to thank you for bringing this to our attention. ...

“Appalling service for landlords...”

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Apr 13,2018
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Adam
By: 'None'
Apr 13,2018
10 people found
this helpful
I see from other reviewers on this site this agency is a problem. My issues with them began right at the beginning of our working relationship, when they undervalued the rental potential of my property by 33%. Fortunately I did my own research and was able ...
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Comment on agent fees
Extremely poor value in light of the total lack of service.
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By: Marilyn
Apr 13, 2018
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Dear Sir/Madam, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it. [email protected] Whilst I thank you for your review and hope we have the opportunity to look into this further for you, if I can refer you to Google review site which is the m ...

“Made moving out of my property a very stressful experience ......”

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Mar 08,2018
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By: 'Jennifer'
Mar 08,2018
16 people found
this helpful
Made moving out of my property a very stressful experience with a lack of transparency and updates on finding new tenants. A large number of hidden fees with no scope for negotiation or clear explanation of what the fees are for. Complete imbalance of power ...
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Comment on agent fees
Very high, not transparent and unnecessary.
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By: Marilyn
Mar 15, 2018
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Dear Jennifer, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Marilyn Head of Customer Relations ...

“Emmanuel the handyman that works for Dexters has been great ......”

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Nov 10,2017
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Emmanuel
By: 'Elena'
Nov 10,2017
0 people found
this helpful
Emmanuel the handyman that works for Dexters has been great at his job. He fixed all the things in the house perfectly and he has very polite and professional. After not having a great experience with the agent that was a positive change with renting ...
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Comment on agent fees
Nice, professional, helpful.
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By: Marilyn
Dec 07, 2017
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Dear Elena, Thank you for your review regarding your experience with our Clapham High Street Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Charlotte was a very pleasant person to deal with and ......”

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Nov 08,2017
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By: 'Rob'
Nov 08,2017
0 people found
this helpful
Charlotte was a very pleasant person to deal with and always resolved our issues as quickly as she could. Would recommend her!...
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By: Marilyn
Dec 07, 2017
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Dear Rob, We are delighted to read that our Clapham High Street Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“I rented a flat for 14 months through dexters, it was ......”

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Aug 30,2017
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By: 'Anon.'
Aug 30,2017
46 people found
this helpful
I rented a flat for 14 months through dexters, it was the worst experience I've ever had. The agency didn't speak to each other and we were all told different things, we then were made to pay extra rent at the end of our tenancy due ...
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Comment on agent fees
Not worth paying as they didn't do anything for us apart from make us pay more money for their mistakes.
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By: Marilyn
Sep 04, 2017
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Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“The worst estate agent I have ever come across in 10 ......”

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Aug 03,2017
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By: 'Sam'
Aug 03,2017
45 people found
this helpful
The worst estate agent I have ever come across in 10 years of renting in London. Staff are rude and extremely unhelpful! So many hidden fees. Avoid at all costs! I would rate no stars but can not!...
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By: Marilyn
Aug 07, 2017
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Dear Sam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Sanjay Katiyar is an asset to Dexters, he is very ......”

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May 18,2017
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Sanjay
By: 'Christine'
May 18,2017
0 people found
this helpful
Sanjay Katiyar is an asset to Dexters, he is very courteous and efficient, he promptly sorted out our problems very quickly and is always available with the correct information for us to deal with our property. Thank you Sanjay for your help. Christine, landlord...
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By: Marilyn
May 19, 2017
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Dear Christine, thank you so much for the 5 stars you have awarded to Sanjay. He will be really pleased to read your comments I know. It is so encouraging when customers take the time to acknowledge the great service they receive from us. All the very best Kind regards, Marilyn ...

“Have moved into our flat on Clapham High street but ......”

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Apr 13,2017
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Levi
By: 'Alastair'
Apr 13,2017
31 people found
this helpful
Have moved into our flat on Clapham High street but had to deal with Levi over the phone. Probably the worst experience I've had with an estate agent with his rude attitude over the phone. Will not be dealing with Dexters in future and will ...
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“Absolutely terrible estate agents. They currently look after the property ......”

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Mar 08,2017
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Ruby
By: 'F*OffDexters'
Mar 08,2017
33 people found
this helpful
Absolutely terrible estate agents. They currently look after the property which I am a tenant for. Not only do they not give 24 hours notice for call outs, they hire contractors who are shoddy at best. We are still waiting for things in the property to ...
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Comment on agent fees
Excessively high.
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By: Marilyn
Mar 09, 2017
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Dear Sir/Madam, I am very concerned to read your review and keen to discuss this with you. If you could contact me at [email protected] and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Head of Customer Relations ...

“Worst service ever: lessons learned from renting with DextersLesson 1: Verbal ......”

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Nov 14,2016
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By: 'NEC1985'
Nov 14,2016
37 people found
this helpful
Worst service ever: lessons learned from renting with Dexters Lesson 1: Verbal assurances on the phone do not mean anything – get everything in writing. There was a high degree of misinformation regarding what the flat would have installed and what it would not. We learned that ...
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By: Marilyn
Nov 30, 2016
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Dear NEC1985, We acknowledge your comments and review on allAgents. I am aware your concerns have been raised with our property management team, who are looking into this for you. Should you have any further queries please contact me on [email protected] Kind regards, Marilyn Head of Customer Relations. ...

“POOR. Be warned *. I am a landlord who is warning ......”

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Apr 25,2016
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Adam
By: 'P'
Apr 25,2016
61 people found
this helpful
POOR. Be warned *. I am a landlord who is warning not to sign 2 year contracts. They are well versed with this and will demand for 2 year contracts from both landlords and tenants even though i don't demand this. I have now had 3 sets of tenants ...
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Comment on agent fees
Extortionately expensive.
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By: Marilyn
Jun 24, 2016
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Hello, Thank you for you feedback, I am of course very sorry to hear that you have been unhappy with the service provided by our Clapham North Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“1 Month ago and half my friend and me had to ......”

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Mar 18,2016
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By: 'tiloucia'
Mar 18,2016
47 people found
this helpful
1 Month ago and half my friend and me had to find a flat through Dexter Clapham High Street, Ruby Caparn was the agent. Such a rude and insolent person. So we find a place available only end of March so we paid an holding deposit ...
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Comment on agent fees
Bad and dishonest people.
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By: Marilyn
Apr 01, 2016
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Hello. I am sorry to read your review regarding your tenancy with our Dexters Clapham North Branch. I understand that the Branch have been in touch with you in order to resolve this matter. If you are still unhappy with our service, please do contact me at [email protected] Kind regards Marilyn ...

“Absolutely shocking, these guys are literally crooks. Was told my ......”

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Sep 17,2015
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By: 'Edward'
Sep 17,2015
86 people found
this helpful
Absolutely shocking, these guys are literally crooks. Was told my offer had been accepted, they then told me over the phone that they were unable to take my holding deposit due to card processing issues (i feel this was a lie) and that we would ...
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By: Marilyn
Oct 23, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Clapham branch, which is a trading name of Thamesview Estate Agents Ltd. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Worst ever. they are in connection with Thamesview management which ......”

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Jul 30,2015
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By: 'Smith'
Jul 30,2015
111 people found
this helpful
Worst ever. they are in connection with Thamesview management which is just... shxt. they are unprofessional, do not listen to you AT ALL, makes all the excuses not to spend any money on the property. took 6 months to fix a small issue. There is one ...
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By: Marilyn
Aug 07, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Clapham branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Useless - waited almost a month for my holding deposit ......”

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Aug 16,2014
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Adam
By: 'Angryman'
Aug 16,2014
164 people found
this helpful
Useless - waited almost a month for my holding deposit back for no reason. There is no time frame in the contract, so be warned...
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What agent could do to change your mind?
Disappointing and they can't seem or want to return calls
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By: Marilyn
Aug 18, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Clapham branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Infuriating from start to finish. We initially were told by ......”

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Dec 11,2012
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By: 'Infuriating'
Dec 11,2012
66 people found
this helpful
Infuriating from start to finish. We initially were told by Dexters that our offer on a rental property had been accepted and taken off the market, only to be called up the next day saying a better offer had come in and that the landlord ...
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“Forced into "rent collection" service I did not want or ......”

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Jun 10,2012
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By: 'waiting'
Jun 10,2012
93 people found
this helpful
Forced into "rent collection" service I did not want or need for rental income and 2 weeks after tenants moving in Dexters still have not released first month's rent to me. This is despite several phone calls and being promised this is being looked into. Wonder ...
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What agent could do to change your mind?
would be nice to receive the rent my tenants paid me to live in my property. they cannot be giving out keys to strangers!
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By: Louise
Jul 03, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to [email protected], we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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