33% sales valuation accuracy
0% sales fee satisfaction
Sep 01,2020
Sep 01,2020
1
people found
this helpful
this helpful
AVOID AVOID AVOID
Despite family members who had had a terrible time with Pearsons (due to false information intentionally given in the chain) I decided to go with them. I have regretted the decision ever since.
In the glossy information given at the time of signing contracts, it speaks about using their 'knowledge, experience and skill to guide you through the process and do everything we can to bring your sale to a satisfactory and speedy conclusion. We will be proactive, talking to everyone involved in the process from solicitors to other agents'.
I have not witnessed any of the above proactivity and have constantly had to chase in an attempt to get information. It has been very painful.
Despite knowing timeframes I had for an operation and the financial implication of moving this, they did not manage the chain to ensure this was met. This left me out of pocket.
There is also a severe lack of communication amongst the team. Cliff phoned to suggest a completion date and then the next week Graham phoned to suggest a completion date which was the same as the one given the week before! The completion date suggested by both was missed.
All of their actions were fully endorsed by their Managing Director, Mark Gilbert.
Despite these being the only agents with a physical presence in Denmead, I would encourage anyone reading this review to go with anyone else as you will have to do all of the running yourselves.
Despite family members who had had a terrible time with Pearsons (due to false information intentionally given in the chain) I decided to go with them. I have regretted the decision ever since.
In the glossy information given at the time of signing contracts, it speaks about using their 'knowledge, experience and skill to guide you through the process and do everything we can to bring your sale to a satisfactory and speedy conclusion. We will be proactive, talking to everyone involved in the process from solicitors to other agents'.
I have not witnessed any of the above proactivity and have constantly had to chase in an attempt to get information. It has been very painful.
Despite knowing timeframes I had for an operation and the financial implication of moving this, they did not manage the chain to ensure this was met. This left me out of pocket.
There is also a severe lack of communication amongst the team. Cliff phoned to suggest a completion date and then the next week Graham phoned to suggest a completion date which was the same as the one given the week before! The completion date suggested by both was missed.
All of their actions were fully endorsed by their Managing Director, Mark Gilbert.
Despite these being the only agents with a physical presence in Denmead, I would encourage anyone reading this review to go with anyone else as you will have to do all of the running yourselves.
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Sep 04, 2020
We are naturally disappointed to receive such a review, we have however explained that as facilitators we are not in a position to set or dictate timescales, particularly when there are multiple links in a chain, and the delays that have happened in this instance were due to the conveyancing process for which we have no control over. For the record our links in the chain are ready to proceed, it is the remaining link, via another Estate Agent that is not ready. We strongly refute accusations of a lack of communication.
We have expressed our understanding for the frustration that this has caused, and have clearly explained that what has occurred is beyond our control and influence.
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Latest Reviews
20th Oct 2018
reviewed by 'J'
Opening Hours
Address
Pearsons
Hambledon Road
Denmead
Hampshire
PO7 6NU
01489 808775
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 0% | £400,000 | £400,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 2 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 01,2020
Sep 01,2020
1
people found
this helpful
this helpful
AVOID AVOID AVOID
Despite family members who had had a terrible time with Pearsons (due to false information intentionally given in the chain) I decided to go with them. I have regretted the decision ever since.
In the glossy information given at the time of ...
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Sep 04, 2020
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For the record, our buyers were not in a position to move in the timescale needed and clearly explained. They were ready to move 4 days after which meant I was out of pocket. Please ensure any information you quote is accurate.
I would like to once again draw your attention to your glossy brochure which states ‘we will be proactive, talking to everyone involved in the process from solicitors to other agents'.
If the above had happened we would not be in the situation where you are havi ...
Oct 20,2018
Oct 20,2018
2
people found
this helpful
this helpful
Found Denmead EA to be dishonest and untrustworthy. The are now selling a property that has been put on the market by them 3 times. We had our hearts set on a property and for the sellers own reasons he messed us and other people about ...
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Comment on agent fees
A complete rip off for what they do
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Oct 11,2018
Oct 11,2018
2
people found
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this helpful
After myself & all the other people in the chain being subjected to months of stressful demands from a supposedly potential buyer - who pulled out at the last moment - it transpired that, known to Pearsons - this was the fourth time of him doing ...
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Comment on agent fees
Irrelevant
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:51 PM 02/07/2018 by allAgents
I would like to once again draw your attention to your glossy brochure which states ‘we will be proactive, talking to everyone involved in the process from solicitors to other agents'.
If the above had happened we would not be in the situation where you are having to come online to justify your teams actions and refer to control and influence.