Stoke on Trent, ST4
5/5, 183 reviews
95% recommended
99% lettings valuation accuracy
98% lettings fee satisfaction
Lettings & Property Management in Stoke-On-Trent | Wards Property Management - Wards Property Management

“Justin was very professional and courteous. E......”

Share on :
Aug 30,2020
Minithumbup
Staff profile picture
Justin
By: 'Antonio'
Aug 30,2020
0 people found
this helpful
Justin was very professional and courteous. Effective maintenance work. Thank you so much, Justin

Love this place. The staff is great
Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 183
1st Nov 2024
reviewed by 'Sophia'
“I sought Wards Property’s help in finding tenants for my newly refurbished property in mid-Sep. Caroline is very knowledgeable ......”
31st Oct 2024
reviewed by 'Diane'
“I utilise wards property manangement for the letting of my portfollio properties .. The service they offer is exemplary , communication is ......”
30th Oct 2024
reviewed by 'Ebony'
“Justin and the staff are beyond helpful, helped me and my family at a very difficult time and I can’......”
29th Oct 2024
reviewed by 'Leo'
“It's always a pleasure to work with Wards Property! They're consistently quick to respond to any queries, which is super ......”
29th Oct 2024
reviewed by 'Emily'
“Having the opportunity to interact with the Wards Property Team was such a delightful experience! There's an evident air of ......”
29th Oct 2024
reviewed by 'Karl'
“Just wanted to take a moment to share my experiences with Wards Property. These guys are amazing and constantly devoted ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 14:00
  • Sunday: Closed
Address

Wards Property
129-131 Church Street
Stoke on Trent
Staffordshire
ST4 1DB
01782 848700

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 99% 98% £345 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
113 5 35 4 2 0 2 0 21 1
Areas covered
  • ST4
  • Stoke on Trent
  • ST9
  • Burslem
  • ST1
  • Tunstall
  • ST2
  • Hanley
  • ST3
  • Fenton
  • ST5
  • Longton
  • ST6
  • Normacot
  • ST7
  • Penhkull
  • ST8
  • Hartshill
  • Newcastle under lyme
  • Trentham
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties
View more properties
Images & Videos
Wards Property Image 1

“I have a choice when working with WARDS PROPERTY...”

Share on :
Nov 01,2024
Minithumbup
By: 'Sophia'
Nov 01,2024
0 people found
this helpful
I sought Wards Property’s help in finding tenants for my newly refurbished property in mid-Sep. Caroline is very knowledgeable and introduced me the rental market, types of tenants and the letting issues. While struggling with the choice of tenants, rental income and house preparation, ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellence...”

Share on :
Oct 31,2024
Minithumbup
Staff profile picture
Justin
By: 'Diane'
Oct 31,2024
0 people found
this helpful
I utilise wards property manangement for the letting of my portfollio properties .. The service they offer is exemplary , communication is always foremost and the overall transition journey from start to finish is flawless. I highly recommend this company for their expertise and they take the ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Justin ward...”

Share on :
Oct 30,2024
Minithumbup
Staff profile picture
Justin
By: 'Ebony'
Oct 30,2024
1 people found
this helpful
Justin and the staff are beyond helpful, helped me and my family at a very difficult time and I can’t thank them enough. Justin has gone above and beyond for me. He’s reliable and always willing to go the extra mile....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“It's always a pleasure to work with Wards Property!...”

Share on :
Oct 29,2024
Minithumbup
claim your profile
Maureen
By: 'Leo'
Oct 29,2024
0 people found
this helpful
It's always a pleasure to work with Wards Property! They're consistently quick to respond to any queries, which is super appreciated. Maureen, along with the entire team, continually goes out of their way to offer assistance whenever needed. It's such a wonderful experience!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Delightful Experience...”

Share on :
Oct 29,2024
Minithumbdown
claim your profile
Maureen
By: 'Emily'
Oct 29,2024
0 people found
this helpful
Having the opportunity to interact with the Wards Property Team was such a delightful experience! There's an evident air of warmth and professionalism amongst them that's truly impressive. On a special note, Maureen continues to shine in her role of certificate checking - she's remarkably ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“These guys are amazing and constantly devoted to providing the best service around....”

Share on :
Oct 29,2024
Minithumbup
Staff profile picture
Justin
claim your profile
Maureen
By: 'Karl'
Oct 29,2024
0 people found
this helpful
Just wanted to take a moment to share my experiences with Wards Property. These guys are amazing and constantly devoted to providing the best service around. They've got this incredible knack for being available whenever you need them. And you should hear about Maureen - ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Justin...”

Share on :
Oct 24,2024
Minithumbup
By: 'Anonymous'
Oct 24,2024
0 people found
this helpful
Dear reader, It was important I took my time over this review , I came into the property market many years ago as a change of career. I had no experience in this field and felt very isolated and lacked the ' nouse ' needed in ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Every day recommendation of Wards Property Management...”

Share on :
Oct 14,2024
Minithumbdown
Staff profile picture
Justin
By: 'jemima'
Oct 14,2024
0 people found
this helpful
I have used Wards Property Management to manage my property in Bournemouth for over 8 years. My honest appraisal is they are absolutely residential lettings professionals. The staff are polite, knowledgeable and will go the extra mile to support and help. Over the years I have ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“The best Agent in town....”

Share on :
Oct 14,2024
Minithumbup
Staff profile picture
Caroline
By: 'Shaun'
Oct 14,2024
0 people found
this helpful
Wards is the best Agent in town... I love the team. They're super friendly, helpful and professional....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“A top level service...”

Share on :
Oct 10,2024
Minithumbup
claim your profile
Maureen
upload your photo
Sam
By: 'James Scott'
Oct 10,2024
0 people found
this helpful
A top level service. Wards have been looking after my properties for years and they continue to do an excellent and proactive job of looking after them. Thank you...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent service from Justin and the team.B......”

Share on :
Oct 10,2024
Minithumbup
Staff profile picture
Justin
By: 'Dave'
Oct 10,2024
0 people found
this helpful
Excellent service from Justin and the team. Best agent I have dealt with who has helped me during very challenging times aswell thank you Justin....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Fantastic...”

Share on :
Oct 10,2024
Minithumbup
Staff profile picture
Mellodi
Staff profile picture
Kim
By: 'Rob Watson'
Oct 10,2024
0 people found
this helpful
Fantastic agency. They've been managing my properties for 10 years and I've found them to be incredibly helpful and professional...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Justin ward very helpful full knowledge of al......”

Share on :
Oct 09,2024
Minithumbup
Staff profile picture
Justin
Staff profile picture
Kim
By: 'Sach'
Oct 09,2024
0 people found
this helpful
Justin ward very helpful full knowledge of all property rental and maintenance all staff are amazing with customer service...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Amazing Property Management Company...”

Share on :
Oct 09,2024
Minithumbup
Staff profile picture
Kim
upload your photo
Jack
By: 'Nicole'
Oct 09,2024
0 people found
this helpful
Wards Property Management in Stoke-on-Trent have been fantastic to work with. The staff are always friendly, helpful, and go out of their way to provide excellent service. From the very start, they have been professional and approachable, making the whole process smooth and stress-free. Highly ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I wanted to sell a rental to a professional l......”

Share on :
Oct 09,2024
Minithumbup
Staff profile picture
Justin
Staff profile picture
Kim
By: 'A. C. OKell'
Oct 09,2024
0 people found
this helpful
I wanted to sell a rental to a professional landlord with the tenants in place. Wards are the only firm in stoke who actually understand this concept, they managed the tenants and the sale process which was far from straight forward due to external factors ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Exceptional service ⭐⭐⭐⭐⭐...”

Share on :
Oct 09,2024
Minithumbup
upload your photo
Jack
Staff profile picture
Kim
By: 'Gary'
Oct 09,2024
0 people found
this helpful
Wards Property Management based in Stoke-on-Trent have been a joy to deal with. The staff are polite, helpful, friendly and go out of their way to provide an exceptional service. They have been professional and approachable, making the whole process stress-free and explained to me. ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“5*...”

Share on :
Oct 09,2024
Minithumbup
upload your photo
Jack
Staff profile picture
Justin
By: 'Ty Lawton'
Oct 09,2024
0 people found
this helpful
As a tenant, my experience with Wards Property Management in Stoke-on-Trent has been excellent. They have been consistently responsive, addressing any issues or concerns quickly and professionally. The team is approachable and easy to communicate with, making the rental process smooth and stress-free. I would ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Superb letting agents...”

Share on :
Oct 08,2024
Minithumbup
Staff profile picture
Mellodi
Staff profile picture
Justin
By: 'KPG'
Oct 08,2024
0 people found
this helpful
Superb letting agents who have managed our properties for a number of years. One of the most proactive and professional agents we've worked with and look forward to a continuing professional relationship. Highly recommended.Superb letting agents who have managed our properties for a number ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“We have worked with Wards since 2007 managing......”

Share on :
Oct 07,2024
Minithumbup
Staff profile picture
Kim
Staff profile picture
Mellodi
By: 'Lesley'
Oct 07,2024
0 people found
this helpful
We have worked with Wards since 2007 managing our portfolio of properties in the Stoke on Trent area. We have always found them to be extremely professiona, helpful in all matters and a huge source of advice and information vital to a succesful buy to let ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Wards property have looked after my portfolio......”

Share on :
Oct 04,2024
Minithumbup
Staff profile picture
Kim
Staff profile picture
Mellodi
By: 'Stoke Ali'
Oct 04,2024
0 people found
this helpful
Wards property have looked after my portfolio for over 20 years the staff are all very helpful and friendly and the services outstanding I would not have to take to recommend them...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“As always, Justin and his Team did tremendous......”

Share on :
Aug 09,2024
Minithumbup
Staff profile picture
Justin
By: 'MR C'
Aug 09,2024
0 people found
this helpful
As always, Justin and his Team did tremendous background work to ensure that our Purchase was completed on time. They go the Extra mile and display a Very Professional attitude in all their dealings. I have no hesitation in recommending Wards Property Management for all ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service, good support throughout purcha......”

Share on :
Aug 08,2024
Minithumbup
Staff profile picture
Justin
By: 'V Chauhan'
Aug 08,2024
0 people found
this helpful
Great service, good support throughout purchase. Will be using again in the future. Thanks Justin and team....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“We have lot of dealings with wards property m......”

Share on :
Aug 08,2024
Minithumbdown
Staff profile picture
Kim
Staff profile picture
Justin
By: 'Sarla'
Aug 08,2024
0 people found
this helpful
We have lot of dealings with wards property management over 20 years now, and every time their services has been excellent. We have let properties through them and purchased properties from them as well. Staff in the office are very professional and courteous. We will definitely ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Our experience with Wards Letting Agents, esp......”

Share on :
Jul 19,2024
Minithumbup
Staff profile picture
Caroline
By: 'Katie Louise McGrane'
Jul 19,2024
0 people found
this helpful
Our experience with Wards Letting Agents, especially with Caroline, was exceptional. Caroline went above and beyond to ensure a smooth renting process. We highly recommend Wards Letting Agents, thanks to Caroline's dedication and outstanding service....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Caroline is always amazing thank you very pro......”

Share on :
May 14,2024
Minithumbdown
Staff profile picture
Caroline
By: 'lisa'
May 14,2024
0 people found
this helpful
Caroline is always amazing thank you very professional nothing is ever to much trouble for her she always goes above and beyond...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Caroline has been a great help over the past ......”

Share on :
May 08,2024
Minithumbup
Staff profile picture
Caroline
By: 'Roger Pedley'
May 08,2024
0 people found
this helpful
Caroline has been a great help over the past couple of months...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Wards helped me rent out my property. They wo......”

Share on :
May 07,2024
Minithumbup
Staff profile picture
Caroline
Staff profile picture
Kim
By: 'Marina'
May 07,2024
0 people found
this helpful
Wards helped me rent out my property. They worked quickly and professionally. There was good and personal communication throughout the process. Caroline and Kim are very kind and helpful with lovely energy. ❤😀...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Caroline is awesome. Wards property is fantas......”

Share on :
May 07,2024
Minithumbup
Staff profile picture
Caroline
By: 'Ada'
May 07,2024
0 people found
this helpful
Caroline is awesome. Wards property is fantastic. I will recommend 100% anytime any day...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Catherine is fantastic to deal with. Would re......”

Share on :
May 07,2024
Minithumbup
Staff profile picture
Caroline
By: 'Joseph'
May 07,2024
0 people found
this helpful
Catherine is fantastic to deal with. Would recommend every time....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Caroline always there to sort tenants issues.......”

Share on :
May 07,2024
Minithumbdown
Staff profile picture
Caroline
By: 'Paul'
May 07,2024
0 people found
this helpful
Caroline always there to sort tenants issues. Recently got me a large increase in rent after refurb...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes
Staff picture Justin
(105)
Staff picture Kim
(35)
Staff picture Mellodi
(27)
Staff picture Caroline
(24)
No image available Jack
No image available Sam

Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld (not returned) if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Last updated on 03/06/2019, 5:21 PM by Justin Ward

Security Deposit

Security Deposit (per tenancy. Rent under £50,000 per year)
Five weeks' rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Tenancy Deposit

Security Deposit (per tenancy. Rent of £50,000 or over per year)
Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Last updated on 03/06/2019, 5:23 PM by Justin Ward

Unpaid Rent

Unpaid Rent
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 03/06/2019, 5:25 PM by Justin Ward

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Device(s)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new locks and replacement keys for the tenant, landlord & any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Last updated on 03/06/2019, 5:26 PM by Justin Ward

Variation Of Contract((Tenant’s Request)

Variation of Contract (Tenant’s Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 12:01 PM by Justin Ward

Change of Sharer

Change of Sharer (Tenant’s Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 03/06/2019, 5:27 PM by Justin Ward

Early Termination

Early Termination (Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Last updated on 03/06/2019, 5:28 PM by Justin Ward

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints to be forwarded to the Director of the company who will make a swift reply and resolve the issue where possible.
Last updated at 4:10 PM 10/05/2018 by allAgents

Awards won by Wards Property, Stoke on Trent ST4 1DB



Get in touch with

Wards Property

Branch - Stoke on Trent, ST4

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn