100% sales valuation accuracy
100% sales fee satisfaction
Aug 29,2020
Aug 29,2020
5
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A very disappointing experience. Sorting out viewings was challenging enough, we had organised viewings for flats and houses that either CoApt didn't turn up to or didn't have the key for. Once we did get our flat, one of my flatmates got shown around the flat by someone who didn't know anything about the place. My flatmate wasn't given a copy of the inventory on arrival, and was told it would be given later in the week, conveniently after the 48 time period to make any adjustments to it. The only positive was the flat itself, which was a decent flat and cheaper compared to my previous flat. It was the end of tenancy where the real problems started. We went to the flat to clear it out to discover our remaining items had been removed by the landlord. CoApt told us that the landlord was given permission by a member of staff from CoApt to enter our property as we had left. This was before our tenancy had ended (the same member of staff had asked us to move our tenancy date so that they could get 3 new tenants in, so they knew exactly when our tenancy ended), and without contacting us to let us know. We eventually got some of our items back, with the rest, as we were told had been "sold, given to a charity shop, or thrown away". So not only have we paid 12 month's rent after not living in the flat for the last 5 months, we had our items taken away and a landlord that trespassed in our property without any notice or contact. We were given a very small amount of compensation which didn't cover the missing items. Our deposit was also given back in full as "compensation" although this is not compensation, as we made sure our flat was maintained perfectly. To make matters worse, one of my flatmates was left a voicemail by a member of staff and after the member of staff had thought the voicemail ended, they decided to gossip about my flatmate whilst the voicemail was still recording. If you're going to Brighton or Sussex, avoid CoApt. If it means paying a bit more somewhere else, it's worth it.
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27th Jul 2023
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Opening Hours
Address
Coapt
108a Lewes Road
Brighton
Brighton and Hove
BN2 4AE
01273 645797
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £330,000 | £355,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 68 | 2 | 24 | 30 | 2 | 0 | 3 | 0 | 3 | 3 |
Areas covered
- BN1
- BN2
- BN3
- BN4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 25,2024
Sep 25,2024
0
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These agents are absolutely terrible and treat their tenants appallingly. My son rented a house through them. The sofas and carpets were flea-infested and there was extensive mould everywhere. Nothing worked properly and the furniture was of the poorest quality imaginable. None of it was ...
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Oct 30,2023
Oct 30,2023
0
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Coapt
4.1
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Apartment letting agency in Brighton and Hove, England ‧ Open
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4.1
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Oct 07,2023
Oct 07,2023
0
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Avoid at all costs. Our experience was the same as many below - they let really poor quality accommodation, showed no interest in helping with any of the many issues from mould to poor heating and then charged through the nose for cleaning and repairs ...
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Oct 02,2023
Oct 02,2023
0
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Systematic exploitation of students. Worst quality at highest prices. Mould mushrooms and damp not sorted out in my daughter's room. House was a tip when moving in. Now seeking to retain large amount of deposit on no valid basis. Whoever you choose DO NOT use ...
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Oct 02, 2023
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My whole tenancy was a nightmare, the property had (and probably still has) continuing issues that were not fixed properly, Coapt would send maintenance out only for them to look around for a few minutes and say that it’s fine. Black mould was growing in my bedroom and I was told to clean it up myself despite it covering a large surface area and posing potential health risks. I had to sleep with a plastic sheet under my bed for a whole year as the frame itself was mouldy (which they never full ...
Aug 07,2023
Aug 07,2023
1
people found
this helpful
this helpful
I am currently renting a property that is being sold by my landlord, under Coapt.
So far I have been very flexible with every viewing booked, have worked my work around it, taken myself and my two kids out of the house.
There have been ...
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Jul 27,2023
Jul 27,2023
0
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worst letting agent I have used as a landlord never again- allegedly- I feel like I was not listening to and the tenants they put in were not checked as I would have liked...
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Nov 22, 2023
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Dear Landlord
we are sorry to hear about your bad experience as a landlord, We at Brighton Homes, would be delighted to let & manage your property and our staff have all been with us since we opened 14 years ago. We pride ourselves in providing excellent services. We guarantee that you wont be disappointed with what we offer. Please call us on 01273 672 333 ...
Oct 19,2022
Oct 19,2022
0
people found
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Attention All students. Please avoid this letting agency at all costs. They will keep 90% of your deposit, while leasing you a sub standard accomodation. They think because you are a student they can treat you however they wish. If you are silly enough to lease ...
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Oct 05,2022
Oct 05,2022
2
people found
this helpful
this helpful
do not use Coapt! ANY other agent will be better than these guys who basically steals students money.
Really tasteless the whole process we dealt with them. And costly!...
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Oct 05,2022
Oct 05,2022
2
people found
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I wouldn't recommend Coapt to ANY student.
In the case of my daughter - they did absolutely nothing to assist the students to get a refund of their paid deposits.
They charged the students for things which were already a problem/broken when they moved ...
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Sep 28,2022
Sep 28,2022
0
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Zoe and her team have worked tirelessy and in such a positive matter to let our properties and to resolve any maintenance issues. Great job, thank you!...
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May 30,2022
May 30,2022
4
people found
this helpful
this helpful
Do not go with these people! They will are unhelpful, lazy and money orientated. We have put in multiple formal complaints and had to see advice from Citizens Advice....
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May 23,2022
May 23,2022
0
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Very helpful and knowledgeable! Lovely 2 ladies Alice and her colleague, loved the houses and were very friendly. Couldn't of done anymore to help...
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Dec 04,2021
Dec 04,2021
2
people found
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this helpful
I've lived in my current rental property for 2 months, made extremely clear i'd be occupying the property for 2-3 years if everything works properly (It doesnt and i've only lived here momentarily so cannot even tell!) and Coapt will not leave me alone and keep ...
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Nov 29,2021
Nov 29,2021
2
people found
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Avoid like the plague !!
Sales teams will say anything to get you to sign a contract, anything they say, get in writing because it's most likely false. Phone lines aren't recorded just leaving a further gap for dodgy practises.
Was advised as a student, I ...
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Aug 31,2021
Aug 31,2021
0
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We used Syd and the team at Coapt to sell our property. Given the complexity of the sale it was seamless and most importantly stress free. Syd has sound knowledge of the area and was able to give good pre-sale advice. His evaluation was spot ...
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Jun 11,2021
Jun 11,2021
3
people found
this helpful
this helpful
As landlords we paid Co Apt £1,200. We asked for a group of 4 students, they upset our current students by turning up unannounced and without consulting us they got 3 students and 1 professional. We had to chase them at every stage for over a month and we ...
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Feb 26,2021
Feb 26,2021
0
people found
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Bronte and Martha were incredibly helpful and kind to us when looking for a house, they were able to answer all questions with great insight and we can’t thank them enough for helping us find a great home that suits all of us!
Really ...
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Feb 17,2021
Feb 17,2021
0
people found
this helpful
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For 10 years Coapt have been managing our properties and very happy with their service. Particularly appreciate Kayleigh Beal for her amazing efficiency and professionalism whenever I need assistance!...
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Feb 05,2021
Feb 05,2021
0
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Martha was very kind and helpful, she gave us all the information needed and excellent at representing the house which important skills for this job....
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Feb 05,2021
Feb 05,2021
0
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We had a very informative and nice agent called Martha who gave us all the information we were looking for, gave us a good tour of the property and showed all of the features that the property had to offer. She was also very friendly....
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Feb 04,2021
Feb 04,2021
0
people found
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I am a landlord and Coapt manage our properties. So good to always have Kayleigh to sort out finance issues. She is always well mannered and super efficient....
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Jan 12,2021
Jan 12,2021
0
people found
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An incident occurred in my garden due to a neighbours tree that had fallen and broken my fence and wall, over the Christmas period. So I got in touch with Coapt as they were the letting agent for the house. And Grace Kifford answered our ...
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Sep 07,2020
Sep 07,2020
2
people found
this helpful
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Rented a property with coapt for my first year at uni and they will try and take every last penny possible. I left my room exactly how it was at the start and I only got half of my deposit back, I was charged for ...
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Aug 29,2020
Aug 29,2020
5
people found
this helpful
this helpful
A very disappointing experience. Sorting out viewings was challenging enough, we had organised viewings for flats and houses that either CoApt didn't turn up to or didn't have the key for. Once we did get our flat, one of my flatmates got shown around the ...
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Aug 27,2020
Aug 27,2020
2
people found
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Appalling contract that protects only the landlord. It seems that all agencies are using similar tactics and it doesn't leave students with much choice in terms of contract. Communication with Coapt has been poor with little, late or no response to emails. Still waiting for ...
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Mar 30,2020
Mar 30,2020
3
people found
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we have been informed by co apt that we the parents will have to pay the overpriced rent for the dump my son and his friends live in despite the fact that they have had to leave the house due to the coronavirus breakout,our ...
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Apr 01, 2020
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Hello Mat, I am sorry to hear you have been affected by coronavirus. We of course want to help all our tenants and landlords through this difficult situation. At the moment the government has not announced that tenants are not liable to pay their rent and unfortunately many landlords are still tied in to paying their mortgages. However, landlords are encouraged to be flexible, they may be entitled to a mortgage holiday in which they can delay payments and can therefore pass this delay on to the ...
Mar 30,2020
Mar 30,2020
2
people found
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we have been informed by co apt that we the parents will have to pay the overpriced rent for the dump my son and his friends live in despite the fact that they have had to leave the house due to the coronavirus breakout,our ...
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Feb 09,2020
Feb 09,2020
2
people found
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Please help, coapt!
My windowsill has been so damp and rotted it's falling off for months, and fist sized mushrooms have been sprouting out of it all winter. Some scaffolding was put up outside my window for some reason, and air bricks have been put ...
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Feb 10, 2020
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Hi Phoebe,
I am so sorry this issue has taken longer than we would like to resolve. On investigation I can see there has been a lot involved to get to this stage and frustratingly the previous works did not resolve the issue, our contractor is booked in to carry out further repairs this week. Thank you for being so patient this far, I understand it must be very frustrating. The management team are now aware of your issue and will be keeping a close eye on the situation, we will keep in contact ...
Nov 21,2019
Nov 21,2019
6
people found
this helpful
this helpful
I cannot express how much I advise against using this letting agents, biggest mistake of my life. To cut a long story short I have paid £650 for a place I never even lived in, partly an £450 “exit fee” where I also had to pay to ...
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Oct 28,2019
Oct 28,2019
3
people found
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Terrible experience!!
If you are a student, do not go for this agency.
They only care about money. They don't care about you at all.
Prior to the renting, they are lovely and treat you very well.
But they lie. Do not fall for it.
...
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Oct 29, 2019
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Hi Marco, I've just tried to call you as we take all feedback seriously and we genuinely care about our customers. We went above and beyond when you first moved to Brighton, we allowed you to move in without completing you money and paperwork, all in good faith. At no point have we lied or blackmailed you, we have informed you in order to exit your fixed term contract earlier than agreed, you need pay a £50 change of tenancy fee to cover the administration process. This is a permitted payment u ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:30 PM 13/12/2017 by Dan Taylor
