100% lettings valuation accuracy
39% lettings fee satisfaction
Aug 25,2020
Aug 25,2020
57
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This is a review after staying at Fairbairn Residences for two tenancy year. My comments below begins about the YPP in general followed by three negative experiences I faced.
First off, YPP is a passable letting agent but there is a lot of room for improvement. I can see they are rather young and requires training in professionalism and communication skills with their clients. I think this is paramount especially when communicating with young professionals. Good communication can dodge misunderstanding and build strong relationship sustained with trust.
Three negative experiences I had during my stay which was noise pollution by tenants and security flaws of the building I was staying at. On the noise pollution, this happened during my first year where a tenant (with a male guest as I was told) were living above me and wearing boots indoor and because the flooring is made of wood, when they walk, the noise would transmit downstairs. This would go on until 4am on most days in a week that I suffered chronic fatigue and had to stay at a hotel to get a good night sleep. I had spoken to the tenant above me three times but that failed. YPP did a good job in contacting the tenant as well but this tenant was just difficult to live with.
On the security issue, there was a time when Fairbairn had to be vacated temporarily to safety reason. YPP relocated the tenants during the summer while the building was being repaired. However, when I returned, some of my possession were missing and deemed stolen. Police reports were made and investigation commenced as during the time tenants were vacated for building repairs, our rooms were left unlocked and freely accessible to personnels who were on site to repair the building. I confess it was very disheartening as I lost an estimated of £700 worth of items and moreover did not had home insurance to claim any back. What's worse is that I trusted that our room and belongings will be kept safe as tenants were told that a security guard was onsite. Sad to say, the security was not up to expectation and I had my belonging missing. After this incident, I struggled with anxiety everyday as I felt unsafe at where I was staying and because I renewed my contract for the 2nd year, I couldn't just leave to another location. To manage my anxiety I had to install my own CCTV and get home insurance for precaution.
Because some of my belongings were stolen, I asked YPP if I can review the CCTV footage during the time tenants were vacated from the apartment building as it was being repaired. However, I was informed by YPP that the CCTV set was seized by authorities for investigation over the safety issue. I trusted this information and patiently waited until the CCTV set was returned to YPP. This duration was one year plus. After one year, when the CCTV was returned. I was hopeful to review the footage and identify who entered my room when the building was being repaired and potentially identify the culprit. Unfortunately, a miscommunication happened. I was told that the supposed CCTV footage I was looking for was not the CCTV that was seized by authorities, but rather the new CCTV installed after the old one was seized. Plus, the new one erased itself every 28 days, and because I waited one year for nothing, it has been too late.
Another security issue cropped up when I started to realise the backdoor was left unlock. I suspected a tenant of this residence was taking a shortcut but because the door could not be locked from the outside, if a tenant took the back exit, the door will be left unlocked and anyone could take the opportunity to enter. I informed YPP and was reassured that security measures will be taken, and they did. Padlocks were installed and I was convinced YPP maintenance team did a great job. However, I started to notice that despite the padlocks installed, someone had the passcode and could still unlock it, leaving the door unlock and the building vulnerable. I informed YPP once again and this time reassured that the code was changed and no one has access to the passcode and it will be locked for sure! I trusted this information but again, I saw the passcode unchanged and the backdoor can be unlocked, posing the building into another security risk.
With the incorrect information given to me and two security issues described above, I am very doubtful if YPP is actually concerned about building security and their tenants. Some, but not all of the problems mentioned above were solved but after escalating the issue and emphasizing on the false information given to me. This comes back to communication issue with seems very common in YPP.
Lastly, I can understand that my problems may seem "no big deal" when you don't stay there (or if you are not the victim) but if you do and you lost an estimated £700 worth of stuff which can't be returned due to poor security, you will think otherwise.
First off, YPP is a passable letting agent but there is a lot of room for improvement. I can see they are rather young and requires training in professionalism and communication skills with their clients. I think this is paramount especially when communicating with young professionals. Good communication can dodge misunderstanding and build strong relationship sustained with trust.
Three negative experiences I had during my stay which was noise pollution by tenants and security flaws of the building I was staying at. On the noise pollution, this happened during my first year where a tenant (with a male guest as I was told) were living above me and wearing boots indoor and because the flooring is made of wood, when they walk, the noise would transmit downstairs. This would go on until 4am on most days in a week that I suffered chronic fatigue and had to stay at a hotel to get a good night sleep. I had spoken to the tenant above me three times but that failed. YPP did a good job in contacting the tenant as well but this tenant was just difficult to live with.
On the security issue, there was a time when Fairbairn had to be vacated temporarily to safety reason. YPP relocated the tenants during the summer while the building was being repaired. However, when I returned, some of my possession were missing and deemed stolen. Police reports were made and investigation commenced as during the time tenants were vacated for building repairs, our rooms were left unlocked and freely accessible to personnels who were on site to repair the building. I confess it was very disheartening as I lost an estimated of £700 worth of items and moreover did not had home insurance to claim any back. What's worse is that I trusted that our room and belongings will be kept safe as tenants were told that a security guard was onsite. Sad to say, the security was not up to expectation and I had my belonging missing. After this incident, I struggled with anxiety everyday as I felt unsafe at where I was staying and because I renewed my contract for the 2nd year, I couldn't just leave to another location. To manage my anxiety I had to install my own CCTV and get home insurance for precaution.
Because some of my belongings were stolen, I asked YPP if I can review the CCTV footage during the time tenants were vacated from the apartment building as it was being repaired. However, I was informed by YPP that the CCTV set was seized by authorities for investigation over the safety issue. I trusted this information and patiently waited until the CCTV set was returned to YPP. This duration was one year plus. After one year, when the CCTV was returned. I was hopeful to review the footage and identify who entered my room when the building was being repaired and potentially identify the culprit. Unfortunately, a miscommunication happened. I was told that the supposed CCTV footage I was looking for was not the CCTV that was seized by authorities, but rather the new CCTV installed after the old one was seized. Plus, the new one erased itself every 28 days, and because I waited one year for nothing, it has been too late.
Another security issue cropped up when I started to realise the backdoor was left unlock. I suspected a tenant of this residence was taking a shortcut but because the door could not be locked from the outside, if a tenant took the back exit, the door will be left unlocked and anyone could take the opportunity to enter. I informed YPP and was reassured that security measures will be taken, and they did. Padlocks were installed and I was convinced YPP maintenance team did a great job. However, I started to notice that despite the padlocks installed, someone had the passcode and could still unlock it, leaving the door unlock and the building vulnerable. I informed YPP once again and this time reassured that the code was changed and no one has access to the passcode and it will be locked for sure! I trusted this information but again, I saw the passcode unchanged and the backdoor can be unlocked, posing the building into another security risk.
With the incorrect information given to me and two security issues described above, I am very doubtful if YPP is actually concerned about building security and their tenants. Some, but not all of the problems mentioned above were solved but after escalating the issue and emphasizing on the false information given to me. This comes back to communication issue with seems very common in YPP.
Lastly, I can understand that my problems may seem "no big deal" when you don't stay there (or if you are not the victim) but if you do and you lost an estimated £700 worth of stuff which can't be returned due to poor security, you will think otherwise.
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Opening Hours
Address
YPP
6 Blenheim Terrace
Leeds
West Yorkshire
LS2 9HZ
0113 2425515
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 39% | £330 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 21 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- LS2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Mar 11,2024
Mar 11,2024
0
people found
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I rang YPP who own Cambridge House student apartments in Manchester to speak about the car park / pull area at the front of the building to discuss the amount of rubbish / trees / bushes / general state .
Cheryl Humphry was very understanding & most helpful with my enquiry,...
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Feb 22,2022
Feb 22,2022
3
people found
this helpful
this helpful
DO NOT RENT. NO MATTER HOW MUCH YOU LIKE THE PROPERTY - DO NOT RENT. THEY LEFT US WITHOUT HOT WATER AND HEATING FOR 2 WEEKS AT THE END OF FEBRUARY. PROMISED TO REDUCED OUR RENT BECAUSE OF THIS INCIDENT. THEY HAVE TAKEN NO ACTION IN ...
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“Unlawfully kicked out of my home in the middle of the day. YPP do not follow the rules they can not be trusted. Lies not trustworthy. Illegally kicked me out did not follow any of the correct processes! YPP Lettings....”
Dec 11,2021
Dec 11,2021
4
people found
this helpful
this helpful
Unlawfully kicked out of my home in the middle of the day. YPP do not follow the rules they can not be trusted. Lies not trustworthy. Illegally kicked me out did not follow any of the correct processes! YPP Lettings....
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Sep 13,2021
Sep 13,2021
10
people found
this helpful
this helpful
Absolutely awful do not use. Tried to take our deposit when they weren't entitled to it. Failed to fix multiple maintenance issues. Entered the property several times without any announcement. Turned up one day to change the electric meter price from 14p to 31.5p per ...
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Sep 27, 2021
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YPP Lettings are cowboys do not trust ...
Aug 04,2021
Aug 04,2021
11
people found
this helpful
this helpful
Do you want to rent with a scammer agent? Do you want to move into an uncleaned flat? Do you want to live with rats? Look no further, YPP is your FIRST choice!
It took them almost a month to respond to the deposit refund. ...
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“BAD, YPP are the most toxic unprofessional company I have ever dealt with. Employees rude and confrontational. Moving out quickly and moving on with my life....”
Jun 25,2021
Jun 25,2021
16
people found
this helpful
this helpful
BAD, YPP are the most toxic unprofessional company I have ever dealt with. Employees rude and confrontational. Moving out quickly and moving on with my life....
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Oct 18, 2021
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Nice once they get money! Completely unprofessional when moving out- I had to argue about the check out charges as they have come up with the damages I have not done to the property- I thankfully wrote comments and took pictures during the check in- be careful about this, this is illegal betterment and apparently very common in this agency. ...
Apr 30,2021
Apr 30,2021
21
people found
this helpful
this helpful
I've been with them for 1.5 years and their lettings 'manager' (name starts with the letter C) was the worst I've ever had the displeasure/misfortune to deal with. She's got a lot of nerve patronising and arguing with an already-unhappy ex-tenant. Had the audacity to ...
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May 04, 2021
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Ypp lettings worst landlords in the uk ...
Mar 07,2021
Mar 07,2021
17
people found
this helpful
this helpful
YPP are a total scam. 3 months after moving in I received a notice of rent increase. What the hell is that about!!! No transparency. They will try to up the rent price whenever they feel like it!...
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Mar 06,2021
Mar 06,2021
20
people found
this helpful
this helpful
Do not rent with them if you value your time and money. Believe the bad reviews, or end up paying for your own mistake like I did. And don't just read the Google ones as they can hide the bad (read: real) ones and jam ...
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May 04, 2021
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YPP Lettings took a lot of my money for ridiculous charges ...
Feb 24,2021
Feb 24,2021
21
people found
this helpful
this helpful
Don't get fooled by all the fake 5-star reviews on Google. Scroll down and read the 1-star reviews and go to their Leeds City Centre reviews--those are the real ones. Scott and their maintenance team might be great, but it's only because they're not the ...
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Feb 20,2021
Feb 20,2021
21
people found
this helpful
this helpful
Do not rent with YPP if you are a working professional. They scam you into selling a young-professionals apartment with off street parking, but is the opposite. Multiple complaints have been made of the students around the black having parties (with no long term change ...
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May 04, 2021
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Ypp lettings make up a lot of stupid reasons to take money off people ...
Jan 28,2021
Jan 28,2021
2
people found
this helpful
this helpful
Moved into a lovely apartment in Leeds city centre and can not fault the maintenance teams effort with helping me settle in. I work for the NHS and needed a need to be close to the hospital. Mark changed my mattress and painted my bedroom ...
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Mar 06, 2021
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You won't be saying the same thing after you move out ...
Sep 03,2020
Sep 03,2020
57
people found
this helpful
this helpful
Do not rent a property from YPP! They do not charge a deposit, which is a red flag which I unfortunately ignored. The reason why they do not charge a deposit is because it means that they can charge you an excess of a month's ...
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Aug 25,2020
Aug 25,2020
57
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This is a review after staying at Fairbairn Residences for two tenancy year. My comments below begins about the YPP in general followed by three negative experiences I faced.
First off, YPP is a passable letting agent but there is a lot of room for ...
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Jul 29,2020
Jul 29,2020
54
people found
this helpful
this helpful
Would give a 0 if possible. Nice flats but extremely over priced. Staff don't care and are rude. Flat was disgusting when i moved in and now I've moved out are trying to charge me nearly £300 for cleaning. Countless issues with their maintainance team. Had a ...
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Mar 30,2020
Mar 30,2020
54
people found
this helpful
this helpful
Worst agency ever. Although the flats are nice and well-located, the service they provide is below ANY STANDARD.
DO NOT RENT ANY FLAT WITH THIS AGENCY, I deeply regret having contracted with this agency....
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Jan 02,2020
Jan 02,2020
51
people found
this helpful
this helpful
The worst letting agency in Leeds. Although the properties are well located and in a nice building, the benefits stop there. Compared to other flats the rent rate is very expensive and is better to get a flat further out and pay up to 100 less ...
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Oct 22,2019
Oct 22,2019
52
people found
this helpful
this helpful
Do NOT let with this company ! The worse customer service I have ever received, they're only quick at answering emails when they want money. Moreover I am still waiting for my DEPOSIT back as my contract ended more than 2 MONTHS AGO !...
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Oct 23, 2019
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Hi Andrea,
Having spoken to our lettings team they have informed me that they have been trying to get in contact with you via email but keep receiving bounce backs. Please can you call us on 0113 831 4466, or message us through Facebook?
Kind regards,
YPP ...
Aug 29,2019
Aug 29,2019
51
people found
this helpful
this helpful
Disgustingly ran house, refused to fix anything, charged considerably more than advertised, desperate to hold onto deposit. Had no WiFi for the first months when we moved in. The washing machine has been broken for months with no sign off being fixed despite complaining many ...
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Aug 29, 2019
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Hi Freddy,
I'm sorry to hear that you've not been happy with the service we have provided while you've lived with us. Having spoken to the maintenance team and referred to their reporting system, our records do show that the washing machine has been fixed. If there is anything else in the house that is broken, please report this to us so we can send an operative ASAP.
The landlord of this property prefers that YPP deal with any issues that arise and will always refer correspondence from te ...
May 30,2019
May 30,2019
5
people found
this helpful
this helpful
Craig goes above and beyond anything I have asked from him. Been a tenant for 2 years now in lofthouse and he has sent people to fix anything I needed . Sadly I'm moving back to Canada now but would definitely recommend YPP...
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Comment on agent fees
24/7 out of hours number just what you need when your away from home
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Sep 18,2018
Sep 18,2018
50
people found
this helpful
this helpful
I've been in (somewhat) contact with this particular branch for over a week and have never spoken to a more unprofessional, unorganised, and just shamble of a so called property management team. The properties they list maybe extremely tempting and what you're looking for but ...
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Jul 24,2018
Jul 24,2018
52
people found
this helpful
this helpful
Payed my deposit for my flat after viewing it. Upon moving in the flat looked as if it had not been cleaned from the previous tenants moving out. Shower was broken. Fridge was broken. Mould on windows. Balcony and living areas were filthy along with ...
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Comment on agent fees
Bad. Most rent I’ve ever paid to living in the worst flat I have ever experienced.
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Jan 02,2018
Jan 02,2018
47
people found
this helpful
this helpful
worst letting agents ive ever had the misfortune to deal with propertys rented out as professional are over priced slums thanks to maintence managers at ypp not knowing what there doing. Avoid these fools at all costs...
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May 16,2017
May 16,2017
56
people found
this helpful
this helpful
WORST AGENTS IN LEEDS! They make 3 viewings a week for my flat, on separate days. Ive told them multiple times to group the viewings together as i don't have time to waste like they do. Most of the people don't even turn up for viewings ...
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Comment on agent fees
absolutely shocking agent fees
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Apr 25,2017
Apr 25,2017
45
people found
this helpful
this helpful
If the option was available I would have selected zero stars. This company is shocking and appearing illegally ran. Contract breaches such as no internet are not dealt with in any time frame and no recompense is even considered. I have been living in sporing, ...
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Comment on agent fees
Awful
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Sep 19, 2017
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Property full of mould and damp. This can cause serious health problems. Students are charged a large amount of rent at the risk of severe ill health. Disgraceful letting agency renting out properties to young people that can cause great harm. ...
Craig
Mark
Chloe
Leanne
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Last updated at 8:57 AM 09/05/2022 by Jennifer Pierce
