Abode Sales and Lettings
Canterbury, CT2
2.3/5, 42 reviews
33% recommended
100% lettings valuation accuracy
61% lettings fee satisfaction

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“Honestly would not recommend abode to anyone.......”

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Aug 24,2020
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By: 'Chloe'
Aug 24,2020
2 people found
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Honestly would not recommend abode to anyone. Upon moving in, the place was dirty and there was already mould. The flat hadn’t been cleaned properly and therefore we had to ask them to get someone to come in and clean as they clearly hadn’t had anyone in to clean beforehand. Then throughout the tenancy I contacted them about multiple issues and they were never sorted straight away, would have to email them more than once to actually get a reply from them. Also I had many issues with the flat, such as a broken blind which lead to a man watching me get naked through the window without my knowledge, I also had a psychotic roommate and even when confronting them and saying that I felt unsafe they would not let me leave my contract, and would never let me speak to the landlord as in the contract it stated that the landlord could let you out of the contract if the circumstances were good enough but they never asked the landlord nor let me speak to them. I then moved out in March when my tenancy ended in July because I didn’t feel safe there anymore and I still was forced to continue paying rent which I did, Both me and my friend cleaned when moving out, but there was still someone living there, and due to this when the tenancy ended they charged both me and my friend £70 for cleaning even though the other tenant is still living there. We were told in July we would be contacted by the deposit disputes team but as per usual we are still waiting for a reply from this supposed team
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Latest Reviews

View all Reviews 42
28th Jul 2024
reviewed by 'Henry'
“Avoid these criminals at all costs. They lie, they cheat and they stole my deposit, with all sorts of excuses ......”
26th May 2024
reviewed by 'Amy'
“Worst agency to use both for landlords and tenants, really disappointed...”
23rd Nov 2022
reviewed by 'Andreas Efstratiou'
“Poor communicationPoor StaffPoor management if you want an easy time at a property, do not use these people as a ......”
23rd Nov 2022
reviewed by 'Andreas Efstratiou'
“Poor StaffPoor CommunicationPoor managementBad at responding to issuesIf you want to have an easy life, do not use these people ......”
26th Sep 2022
reviewed by 'Jonida Kellezi'
“Unfortunately you can’t leave zero star. Unprofessional they want the deposit for they room and after I have sent ......”
22nd Sep 2022
reviewed by 'Harriet'
“Worst letting agency ever. They're extremely patronising and rude. When we moved in at first the house was FILTHY, the ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Abode Sales and Lettings
Canterbury Innovation Centre,University Road
Canterbury
Kent
CT2 7FG
01227 647090

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 61% £365 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 10 27 0 0 0 0 1 0
Areas covered
  • CT2
Services offered
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“Avoid these criminals at all costs. They lie,......”

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Jul 28,2024
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Alison
By: 'Henry'
Jul 28,2024
0 people found
this helpful
Avoid these criminals at all costs. They lie, they cheat and they stole my deposit, with all sorts of excuses and personal incompetences. Make sure these people agree to not charging for an adhoc, make it up as you go along, deep clean before signing ...
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By: Teniola
Oct 04, 2024
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Hello Henry…I strongly suggest you contact the Deposit trading solutions that your deposit is protected with. The have a dispute resolution service which they offer for free. It is the burden on Abode to provide evidence for withholding your deposit. If they are unable to provide any proof, they will have no other option but to refund you your deposit or face a fine which would amount them to pay you three times the deposit amount. I have attached a file which you can read. ...

“Worst agency to use both for landlords and te......”

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May 26,2024
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By: 'Amy'
May 26,2024
0 people found
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Worst agency to use both for landlords and tenants, really disappointed...
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“Poor communicationPoor StaffPoor management......”

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Nov 23,2022
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By: 'Andreas Efstratiou'
Nov 23,2022
0 people found
this helpful
Poor communication Poor Staff Poor management if you want an easy time at a property, do not use these people as a service...
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“Poor StaffPoor CommunicationPoor management......”

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Nov 23,2022
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By: 'Andreas Efstratiou'
Nov 23,2022
0 people found
this helpful
Poor Staff Poor Communication Poor management Bad at responding to issues If you want to have an easy life, do not use these people as a service....
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“Unfortunately you can’t leave zero star. Unpr......”

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Sep 26,2022
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Alison
By: 'Jonida Kellezi'
Sep 26,2022
0 people found
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Unfortunately you can’t leave zero star. Unprofessional they want the deposit for they room and after I have sent them all my documents they refused to give me the room because as they said I don’t pass the reference and I had and ...
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“Worst letting agency ever. They’re extremely ......”

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Sep 22,2022
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By: 'Harriet'
Sep 22,2022
1 people found
this helpful
Worst letting agency ever. They're extremely patronising and rude. When we moved in at first the house was FILTHY, the stove was black, the fridge and oven was DISGUSTING. We contacted them and they stated the house was "professionally cleaned" which was incorrect. We then ...
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“This is the worst letting agency in Canterbur......”

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Sep 22,2022
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By: 'Jaye'
Sep 22,2022
0 people found
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This is the worst letting agency in Canterbury ever. The colleagues * and others are so rude. Don’t use them....
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“Awful...”

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Aug 09,2022
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By: 'Tenant'
Aug 09,2022
0 people found
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Communication is abysmal, with awful customer service. They don't listen to clients who are students, leaving people with repairs not seen to for year long contracts despite this being illegal....
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“Fantastic Agency...”

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Jan 26,2022
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Stephanie
By: 'Harley'
Jan 26,2022
0 people found
this helpful
Absolutely fantastic agency its been a pleasure working with the team. We had a newly converted HMO in the area Stephanie, Nina and team have done everything they said and have gone above and beyond to help us as new landlords to the area I ...
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“Good agent for students...”

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Oct 13,2021
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By: 'Evie'
Oct 13,2021
0 people found
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Just moved out of our student house after two years with Abode. Friendly staff and all maintenance fixed quickly even thru covid. Would highly recommend as some of our friends have had bad experiences with their landlords...
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By: Stephanie
Oct 13, 2021
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Thanks Evie, We wish you all the best in your new home. ...

“Unprofessional, shockingly poor service. Have......”

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Sep 15,2021
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By: 'Kay'
Sep 15,2021
1 people found
this helpful
Unprofessional, shockingly poor service. Haven't a clue what they're doing, told us a load of rubbish about the move in process then tried to lie their way out of it. Created a huge amount of trouble for tenants, who they couldn't care less about. Beware. ...
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“Absolutely awful...”

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Sep 10,2021
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By: 'Marley'
Sep 10,2021
1 people found
this helpful
Absolutely awful Haven’t responded to emails in weeks about returning my deposit although other tenants in the same house have received theirs back. Dreadful customer service and difficult throughout the tenancy...
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By: Beth Taylor
Aug 25, 2022
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I'm having the same problem, except none of my housemates have received their deposits! I've had no response to my emails past the 5th of August. We have all sent them our banking information so that can't be an excuse. I would not recommend Abode at all. ...

“Honestly so poor. They have no clue and every......”

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Sep 09,2021
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Stephanie
By: 'Angry customer'
Sep 09,2021
1 people found
this helpful
Honestly so poor. They have no clue and everything takes forever. Please don't rent with this company! I think if they had a office full of mole rats instead of these lot, they would achieve more....
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“Terrible company with terrible service. Lots ......”

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Jul 19,2021
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Stephanie
By: 'Student'
Jul 19,2021
1 people found
this helpful
Terrible company with terrible service. Lots if things were broken when we moved in in september we moved out in july and they still havent been fixed. We had no working fridge or heating for nearly a minth and we had to go on a ...
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By: Student
Jul 26, 2021
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Agreed. We have had a nightmare time with abode and I cannot believe the awful service and lack of communication. We have had countless issues and it has been so stressful to try and resolve any of them as all the work is on our part since calls and emails are never answered. I would not recommend. ...

“Best agents in town!...”

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May 11,2021
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Stephanie
By: 'Simon'
May 11,2021
1 people found
this helpful
I have worked with Nina and Stephanie over the past year, and have been absolutely overwhelmed by their level of professionalism and how hard working they are. As a contractor I have worked for many people but these girls are by far my best customers. ...
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By: Stephanie
May 11, 2021
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Thanks Simon, The feeling is mutual. We appreciate your excellent work for us over this year and more going forward! ...

“Professional and Courtesy Response...”

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Mar 15,2021
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Stephanie
By: 'Neil'
Mar 15,2021
0 people found
this helpful
Abode have been professional in all my dealings with them. You normally only find out how good a company is when you have a problem and the issues I encountered have been resolved swiftly and courteously. Thank you....
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“Terrible agency. Would not reccomend atall. H......”

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Dec 18,2020
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By: 'Claire'
Dec 18,2020
1 people found
this helpful
Terrible agency. Would not reccomend atall. Have to email numerous times before you even get a reply. Very incompetent. Trying to keep our deposit because they can’t do there job properly and complete moving out reports properly. Do yourself a favour and chose another ...
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By: Claire
Dec 21, 2020
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Funny how we get a response from a bad review, but can’t get an actuall email reply from you after numerous emails have been sent. There was food in the freezer when we moved in, that Turkey looked like it had been there for about 10 years! And I can assure you that we did not paint over anything, there was a patch in the bedroom that the previous tenant had obviously painted over ( if the previous report had been done properly this would have been on there) We asked for proof in the email, wh ...

“Highly recommended...”

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Nov 18,2020
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Nina
By: 'Emma'
Nov 18,2020
0 people found
this helpful
Have rented with Abode for the past 3 years, and can't fault the service we have received. Anything which needed fixing was done so quickly, and all the girls in the office and friendly and helpful. Would not hesitate to recommend to anyone wanting to rent ...
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“Out of the last 13 years renting we have neve......”

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Sep 10,2020
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By: 'Jacqueline'
Sep 10,2020
1 people found
this helpful
Out of the last 13 years renting we have never had as many difficulties as we did with Abode. The girls working there have the best intentions, but there is a severe lack of efficiency and professionalism when dealing with tenants. Not only did we average ...
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By: Abode Sales & Lettings
Sep 14, 2020
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We are very disappointed with this review, as it contains many false accusations and inaccuracies. On the day that you were due to move in you had neither signed the tenancy which had been sent to you for electronic signature, or paid the deposit or first months rent. We called you first thing in the morning to advise that we couldn't release keys without all of these being received. As you were not in Canterbury to personally collect keys you sent your parents who insisted on paying cash. ...

“Honestly would not recommend abode to anyone.......”

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Aug 24,2020
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By: 'Chloe'
Aug 24,2020
2 people found
this helpful
Honestly would not recommend abode to anyone. Upon moving in, the place was dirty and there was already mould. The flat hadn’t been cleaned properly and therefore we had to ask them to get someone to come in and clean as they clearly hadn’...
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“Excellent service to Landlords...”

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Feb 25,2020
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Nina
By: 'Lauren'
Feb 25,2020
1 people found
this helpful
As a landlord I have been using Abode to manage my properties for a number of years now, and cannot fault their service. Nina, Stephanie and all the girls in the office are always hardworking and friendly, and I have received lots of positive comments ...
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“Worst letting agency you can possibly deal wi......”

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Sep 26,2019
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By: 'Katharine'
Sep 26,2019
2 people found
this helpful
Worst letting agency you can possibly deal with don’t even go near! They lie about fixing things and can’t complete any kind of simple tasks. They will lie to you for months until you’re so stressed and confront all of the problems ...
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By: Katharine
Sep 26, 2019
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Our previous landlord said we had been lied to by you... ...

“Unprecedented Level of Incompetence...”

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Aug 14,2019
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By: 'Emma'
Aug 14,2019
4 people found
this helpful
After renting with Abode, I can say that they have an unprecedented level of incompetence. We had problem after problem and each time they found a new way to mess things up. On moving in, we were told the peeling wallpaper would be replaced in ...
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By: Nina Salvatori
Feb 25, 2020
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Hi Emma, I can see that you have chosen to take another house with us this year which is slightly contradictory to the comments you have raised above. Bearing in mind you wouldn't recommend us to anyone including your worst enemy, it seems a little odd that you would chose to stay with us when you have a choice of many of properties and agents. ...

“DISORGANISED AND UNRELIABLE. DO NOT USE. I ca......”

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Aug 12,2019
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By: 'Disappointed'
Aug 12,2019
2 people found
this helpful
DISORGANISED AND UNRELIABLE. DO NOT USE. I cannot express how disappointed I am with the services of Abode Lettings. We are a group of 3 students who recently signed a contract for a 4 bedroom house. We were promised that rent prices would go down if we ...
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By: Stephanie
Aug 13, 2019
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Thank you for your review. It is useful to have feedback. I have investigated this with our staff member who you dealt with on all of the viewings and I am satisfied her information to you at all times both verbally and in writing has been accurate. The landlord agreed to let the 4 bedroom house to 3 students for a fixed rent but if a 4th person was found the rent would go down per room to make up for the extra rent received. This is still the case. The property was taken at short notice and the ...

“Excellent service from Abode....”

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Jul 27,2019
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By: 'Jonathan'
Jul 27,2019
0 people found
this helpful
Excellent service from Abode. All the staff were friendly, knowledgeable and efficient and responded promptly to questions and resolved issues very quickly....
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By: Tenant
Jul 26, 2021
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Unfortunately, I would have to disagree! The communication is awful, the staff are condescending and we have had an incredibly stressful time constantly trying to get into contact with Abode as it is near impossible to sort issues through them. It’s a shame as it was very promising in the beginning, but with hidden problems with our house, having to live with these issues as communication is so poor and being spoken to terribly, I would never recommend abode. ...

“Without a doubt one of the top contenders for......”

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Jul 09,2019
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By: 'Aaron'
Jul 09,2019
3 people found
this helpful
Without a doubt one of the top contenders for worst letting agents in Kent. Nightmarish to deal with and you will constantly find yourself chasing these incompetent fools in your free time and they still won't fulfill your simple request for months. This extends to ...
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“Abysmal...”

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Feb 19,2019
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Nina
By: 'Nick'
Feb 19,2019
3 people found
this helpful
After years of renting numerous places I have never known such an unorganised and flat out horrific at their job lettings agent. Don't bother with them - unless you would like to phone up every single day to get some simple tasks completed. They know ...
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Comment on agent fees
Agent fees were fine.
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“Stay away...”

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Sep 20,2018
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Elly
By: 'Nick'
Sep 20,2018
4 people found
this helpful
I rented with this agency as a student for my final year. Throughout my tenancy I had numerous problems with the property which the agency failed to address. I cannot stess enough how awful they were when it came to complaints. The agency constantly ignored ...
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By: Stephanie
Oct 04, 2018
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Hi Nick, I know which flat you mean and I'm really sorry you had a bad experience. We do always try to keep our tenants happy and I can categorically say our intentions towards our tenants are always good. Sometimes we can't just replace appliances without having them checked first for faults and remedies. The balance between keeping tenant happy and our landlords can be tricky sometimes but I think we get the balance about right most of the time. Please accept our apologies that your experienc ...

“scum...”

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Sep 11,2018
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By: 'previous'
Sep 11,2018
4 people found
this helpful
I'm only giving 1 star as i have to. scammers so if you're a student stay away. will charge you an arm and a leg for everything possible. get a 20% fee to call a cleaners they clearly have an under the table deal with to spend 20 ...
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Comment on agent fees
bad
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By: Stephanie
Oct 04, 2018
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Hi there, Thanks for taking the time to leave this review even though it is terrible. The deposit release time for student houses is a difficult time for us and i'd imagine all agents. Cleans are a contentious issue and we try our hardest to keep all deposit deductions to a minimum as we know it causes upset to tenants and can change a happy tenant for the past year to feeling unfairly treated at the end. Our worst reviews come straight after deposit releases so we do realise it does not go ...

“Lovely...”

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Aug 14,2018
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By: 'Anon'
Aug 14,2018
0 people found
this helpful
Being my first time letting, Abode were so friendly and helpful. They went above and beyond helping us find a house that suited all our criteria and even worked out of hours so we were able to view a property that we were extremely interested ...
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Comment on agent fees
Good!
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 8:50 AM 12/05/2017 by Abode Sales and Lettings

Awards won by Abode Sales and Lettings, Canterbury CT2 7FG



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