100% sales valuation accuracy
88% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Aug 22,2020
Aug 22,2020
18
people found
this helpful
this helpful
If I were to be writing this review five years ago, it would have been a really positive one. Unfortunately, I feel that Holden and Copley have changed drastically in the level of service they provide to their customers.
We viewed one particular house twice. The first time we viewed, the agent followed it up and we said we were in early days of our search and wanted to view a few more. 2 days later I had a very pushy call from an agent stating that the house had an offer on it, was going to be sold and if we wanted it we needed to offer today. I refused as we weren’t ready. Turns out, the house never was sold at this point, which I found strange that I was being pushed into making an offer. After viewing the house a second time and speaking to the owner about a reasonable offer that he would accept, we placed an offer. The offer was accepted 2 weeks ago. I asked Daniella, the agent I was dealing with, what it would take to get the property off the market. She informed me of some documents and assured me it would be off the market when we sent these documents through, which we did immediately. Daniella then proceeded to ring me and tell me that ‘we had got the documents to them so quickly’ and that the house would be off the market the next day as there needs to be time for the system to update. The house was still up for sale a few days later, so my husband called wanting to know what the hold up was. We were then called back and informed we needed additional documents and identification. Another week passed and still nothing from Holden and Copley. We had chased and chased them, leaving numerous messages. Then I received a phone call from Daniella last week stating they are awaiting a memorandum of sale from our solicitor, and could we chase her up as she couldn’t get hold of her because she was too busy. After chasing up the solicitor ourselves, we found that she had only tried to contact her once and that the solicitor was being held up by Holden and Copley. It was in fact a memorandum of sale that our solicitor needed from THEM. So you can imagine our utter confusion.
After myself and the solicitor and mortgage advisor attempting to ring numerous times this week to find out what was going on with no answer or call back, I had a call from the branch manager yesterday. She informed me she had ‘bad news’ and that someone else had offered ‘significantly above’ asking price for the house and the vendor had accepted the offer. I was spoken down to in a rude and condescending manner, and told that these buyers ‘were in a significantly better position than us, had a larger deposit, had no chain’ (bearing in mind, we also had no chain).
At no point should this have happened- we complied and got everything that Holden and Copley asked for in a timely manner, yet the house was not taken off the market. After investigation from the director, Steve Holden, he discovered that it was the mistake of their branch. They didn’t in fact need a memorandum of sale, just a mere email confirmation from my husband’s business, which is buying our current house. This is a document that could have been sorted in a matter of seconds! To top it all off, my husband visited the vendor to explain that we weren’t time wasters, and the vendor stated that Holden and Copley had called them up and advised them to take another offer as the current buyers (us!) weren’t getting the documents to them quick enough!
I am disgusted in the way that we have been treated; Holden and Copley employ staff that seem incompetent and unsure what they are talking about at the best of times. We had to take it upon ourselves to chase them up and do their job for them. It was due to their error that we lost our dream home. The director, Steve Holden, was very apologetic and gave us a small monetary gesture, but unfortunately this does not undo their mistake and get us our house back.
I am extremely reluctant to look for a house with this agent again; previously I had recommended other people to use Holden and Copley to sell their houses as I was so impressed with their service 5 years ago when we bought our first home. But now it seems that they have lost sight of their customers and put greed and money above their customer’s feelings and what is best for them. We were treated as a mere number and the lack of empathy from their staff was shocking.
We viewed one particular house twice. The first time we viewed, the agent followed it up and we said we were in early days of our search and wanted to view a few more. 2 days later I had a very pushy call from an agent stating that the house had an offer on it, was going to be sold and if we wanted it we needed to offer today. I refused as we weren’t ready. Turns out, the house never was sold at this point, which I found strange that I was being pushed into making an offer. After viewing the house a second time and speaking to the owner about a reasonable offer that he would accept, we placed an offer. The offer was accepted 2 weeks ago. I asked Daniella, the agent I was dealing with, what it would take to get the property off the market. She informed me of some documents and assured me it would be off the market when we sent these documents through, which we did immediately. Daniella then proceeded to ring me and tell me that ‘we had got the documents to them so quickly’ and that the house would be off the market the next day as there needs to be time for the system to update. The house was still up for sale a few days later, so my husband called wanting to know what the hold up was. We were then called back and informed we needed additional documents and identification. Another week passed and still nothing from Holden and Copley. We had chased and chased them, leaving numerous messages. Then I received a phone call from Daniella last week stating they are awaiting a memorandum of sale from our solicitor, and could we chase her up as she couldn’t get hold of her because she was too busy. After chasing up the solicitor ourselves, we found that she had only tried to contact her once and that the solicitor was being held up by Holden and Copley. It was in fact a memorandum of sale that our solicitor needed from THEM. So you can imagine our utter confusion.
After myself and the solicitor and mortgage advisor attempting to ring numerous times this week to find out what was going on with no answer or call back, I had a call from the branch manager yesterday. She informed me she had ‘bad news’ and that someone else had offered ‘significantly above’ asking price for the house and the vendor had accepted the offer. I was spoken down to in a rude and condescending manner, and told that these buyers ‘were in a significantly better position than us, had a larger deposit, had no chain’ (bearing in mind, we also had no chain).
At no point should this have happened- we complied and got everything that Holden and Copley asked for in a timely manner, yet the house was not taken off the market. After investigation from the director, Steve Holden, he discovered that it was the mistake of their branch. They didn’t in fact need a memorandum of sale, just a mere email confirmation from my husband’s business, which is buying our current house. This is a document that could have been sorted in a matter of seconds! To top it all off, my husband visited the vendor to explain that we weren’t time wasters, and the vendor stated that Holden and Copley had called them up and advised them to take another offer as the current buyers (us!) weren’t getting the documents to them quick enough!
I am disgusted in the way that we have been treated; Holden and Copley employ staff that seem incompetent and unsure what they are talking about at the best of times. We had to take it upon ourselves to chase them up and do their job for them. It was due to their error that we lost our dream home. The director, Steve Holden, was very apologetic and gave us a small monetary gesture, but unfortunately this does not undo their mistake and get us our house back.
I am extremely reluctant to look for a house with this agent again; previously I had recommended other people to use Holden and Copley to sell their houses as I was so impressed with their service 5 years ago when we bought our first home. But now it seems that they have lost sight of their customers and put greed and money above their customer’s feelings and what is best for them. We were treated as a mere number and the lack of empathy from their staff was shocking.
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Opening Hours
Address
HoldenCopley
26 High Street
Arnold,Nottingham
Nottinghamshire
NG5 7DZ
0115 8969800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 88% | £116,000 | £302,000 |
| Lettings | 0% | 99% | £1,000 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 1 | 5 | 1 | 2 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 17,2024
Jun 17,2024
0
people found
this helpful
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Stay away from Holden Copley Letting Agency. They only care about the landlords, not the tenants. At the end of my lease, they claimed there were damages and provided photos that showed nothing wrong. They even included normal furniture marks on the carpet as "damage."
...
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Jul 05,2021
Jul 05,2021
0
people found
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We recently sold a property and then bought a property with Holden Copley in Arnold. The way it works with HC is that they have different teams for different parts of the process, so initially you speak to lots of different people. They are all ...
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Feb 17,2021
Feb 17,2021
2
people found
this helpful
this helpful
Holden Copley is a very reliable letting agent. They did their level best to get me a property for rent amidst the 3rd lockdown. They have excellent communication skills. They got me a property which was too good to be true. I was marvelled as ...
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Feb 05,2021
Feb 05,2021
1
people found
this helpful
this helpful
Just exchanged on the sale of our house and purchase of another. Can’t thank or praise Holden Copley enough. From start to finish they’ve advised, communicated and reassured. Everyone from their Arnold office who came out to help with viewings was so professional ...
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Jan 28,2021
Jan 28,2021
1
people found
this helpful
this helpful
I worked with Holden Copley on the purchase of a property in Beeston. It was a complicated purchase with numerous conveyancing issues for both me and the vendors to overcome. It is fair to say without the tenacity of Holden Copley I doubt the purchase ...
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Oct 15,2020
Oct 15,2020
7
people found
this helpful
this helpful
If you want an estate agent to market your home, Holden and Copley do an excellent job. The pictures and the 3d plan are second to none and I truly believe they are the reason we got so many viewings.
If you want an estat ...
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Oct 04, 2021
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Similar experience ...
Aug 22,2020
Aug 22,2020
18
people found
this helpful
this helpful
If I were to be writing this review five years ago, it would have been a really positive one. Unfortunately, I feel that Holden and Copley have changed drastically in the level of service they provide to their customers.
We viewed one particular house twice. ...
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read full review
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Jun 26,2020
Jun 26,2020
0
people found
this helpful
this helpful
Very Professional and helpful staff always prepared to listen to your concerns.
The photos are exceptional and 2d gives clients a tour of your homes layout.
My house was sold within a week....
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Apr 09,2020
Apr 09,2020
0
people found
this helpful
this helpful
Having sold a house last year with a different agent I have to say how different my experience with HoldenCopley has been. From the very start they were enthusiastic, efficient and excellent at keeping me up to date. The sale has completed today and despite ...
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Mar 06,2020
Mar 06,2020
0
people found
this helpful
this helpful
We are in the process of purchasing a property and have been dealing with a young lady named Mellisa. I have to say that her communication skills are excellent. She has kept us up to date throughout the transaction and has been both polite and ...
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Apr 12,2019
Apr 12,2019
1
people found
this helpful
this helpful
We had a brilliant start with great photos and write up. However we experienced a difficult sale due to problems with our buyers solicitor. Holden Copley did their best to help but couldn't get to the bottom of it. There was a difficulty somewhere that ...
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Comment on agent fees
Fees aren’t too bad in comparison.
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No fees information available
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