we have spent the last 7 weeks being misled on the price and how quickly our home would sell after asking for cash buyers we got none only people with mortgage in principle after asking to speak to jacqueline they said if you want to cancel your sale then email them , no mention of £500 but having said earlier that it is a fee to cancel then they put the phone down now left in limbo after they told us to view and make an offer on our next house :(

Yes let's be transparent, The offer was £35,000 below what your own staff told us we could get, your viewers you send were based on your description of my property, not mine. Time for you take responsibility for your own staff's promises, Your own staff were that impressed with my property that it would sell with a week, at well over the price. Your own company blocked me from from switching on right move. Corum managed to sell my property within 7 days and at half your 1.5 % + vat fee . The people we were buying from were also less impressed with you, and also switched to stonefield estate agents who sold their property for them.

Let's be transparent and honest about the situation Mr Lambie, our staff set up 33 viewers to your property over the period outwith lockdown, an offer was made that you rejected, the feedback from those viewers was that the property seemed small as you had so much furniture and belongings crammed into the property we advised you to box up your belongings and take out some furniture and we would have the property photographed again - you ignored our advice, your son lay in his bed whilst our sales agent was showing the property, 3 of the 5 months you speak about were during the UK lockdown, the Director came out to your property to give you further advice and then you decide to withdraw the property from sale and as per the terms of business that you signed stating the withdrawal fee of £500 you then refuse to pay us. This did not even cover the amount of staff time spent achieving you an offer which you refused. You are a business owner, do you provide new kitchens to customers for free? If so I look forward to receiving this from you?