“Terrible experience with the Islington branc......”
1 Star Review
Aug 20,2020
By:
'Emma'
Aug 20,2020
Branch: London, 1 Theberton Street
Services: Lettings (as a Tenant)
Rent PCM: £3000
Would you recommend?: No
Postcode: N1
Branch: London, 1 Theberton Street
Lettings (as a Tenant)
Rent PCM: £3000
Postcode: N1
2
people found
this helpful
Terrible experience with the Islington branch.
We stayed in a lovely apartment but it was so badly managed, we could not believe it. Multiple Issues with the maintenance team, lettings team and lettings management. Sent complaints before, during and after we moved out. Requested follow ups multiple times via phone, email and in person. Never heard from anyone. We ended up trying to deal with their maintenance subcontractors at one stage because they were so rude and unhelpful when they finally did return our calls. Also ignored the contractual obligations in returning deposit though by that stage nothing surprises us. Several staff members were rude and claimed they were too overworked to help us, even though we had waited patiently for weeks. Every dealing was painful. I could say so much more, but overall I was just shocked they have any customers.
Comment on agent fees
As the service was so abysmal, any fee would be too high
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