94% sales valuation accuracy
91% sales fee satisfaction
Aug 19,2020
Aug 19,2020
3
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this helpful
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We love our new home; it has great potential. But we’ve scored the Modern House only 3 stars due to weaknesses in process management and due diligence. (Or perhaps, as buyers, our needs were simply secondary to their actual clients, the sellers).
Our first offer on a Modern House property on the Dulwich Estate in London was accepted on 7 June 2019. On 28 October 2019 the sellers pulled out on the supposed day of exchange. We were told this was unprecedented.
Our second offer on a Modern House property in Chislehurst was accepted on 12 November 2019. On 10 March 2020 the sellers pulled out in the supposed week of exchange. Our request to meet the Head of Sales to discuss the situation was declined. Two months later, the Modern House took the same property back to market.
Our third offer on a Modern House property in Forest Row was accepted on 10 June 2020 and we moved in on 28 July 2020. Our joy in finally moving into a new home was rather marred by the discovery of a number of deceptions on the part of the seller. For example, the fridge/freezer and oven weren’t “brand new” as explicitly stated in the Modern House online viewing. The former was manufactured in 2007 and the latter in 2006. The fridge/freezer had an EPC label attached to the front to imply it was new. In fact, the label was taken from another appliance and had clearly been applied to hide rust.
We contacted the Modern House about inaccuracies in their online viewing. Their response: “….our terms of business contract, which all our clients must sign before we market their property, specifies that they must not misrepresent any aspect of the property, so we can only take it on good faith that this is accorded to”.
The Modern House may sell highly desirable properties but that old chestnut ‘caveat emptor’ applies to the same degree as with any other estate agent.
Our first offer on a Modern House property on the Dulwich Estate in London was accepted on 7 June 2019. On 28 October 2019 the sellers pulled out on the supposed day of exchange. We were told this was unprecedented.
Our second offer on a Modern House property in Chislehurst was accepted on 12 November 2019. On 10 March 2020 the sellers pulled out in the supposed week of exchange. Our request to meet the Head of Sales to discuss the situation was declined. Two months later, the Modern House took the same property back to market.
Our third offer on a Modern House property in Forest Row was accepted on 10 June 2020 and we moved in on 28 July 2020. Our joy in finally moving into a new home was rather marred by the discovery of a number of deceptions on the part of the seller. For example, the fridge/freezer and oven weren’t “brand new” as explicitly stated in the Modern House online viewing. The former was manufactured in 2007 and the latter in 2006. The fridge/freezer had an EPC label attached to the front to imply it was new. In fact, the label was taken from another appliance and had clearly been applied to hide rust.
We contacted the Modern House about inaccuracies in their online viewing. Their response: “….our terms of business contract, which all our clients must sign before we market their property, specifies that they must not misrepresent any aspect of the property, so we can only take it on good faith that this is accorded to”.
The Modern House may sell highly desirable properties but that old chestnut ‘caveat emptor’ applies to the same degree as with any other estate agent.
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Latest Reviews
Featured Review
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reviewed by 'Susan'
26th Oct 2024
reviewed by 'Gemma'
22nd Jul 2024
reviewed by 'Sharon Glanville'
15th Jul 2024
reviewed by 'Camilla'
4th Jun 2024
reviewed by 'Nicholas'
Opening Hours
Address
The Modern House
St Alphege Hall, Kings Bench Street
London
Greater London
SE1 0QZ
02037955920
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 91% | £350,000 | £3,350,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 26 | 4 | 3 | 1 | 1 | 5 |
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- Nationwide
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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Featured Review
a
Feb 12,2023
Feb 12,2023
0
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I have been very satisfied with all my contact with Modern House. From my initial contact to the eventual sale of my parents house, Lucy and later Jack have been professional and enthusiastic and helpful. I felt they appreciated the unique character of the house ...
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Oct 26,2024
Oct 26,2024
0
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A very smooth, professional and personal experience.
Would highly recommend the Modern House. The level of care is excellent and all done in a friendly way....
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Jul 22,2024
Jul 22,2024
0
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Modern House surpassed our expectations on every level of our selling journey.
From the moment we met Louise and when the property was far from finished she could see the potential and gave us support through to the finishing line.
Zoe Low’s negotiations skills ...
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Jul 15,2024
Jul 15,2024
0
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The most stressful and traumatic experience of buying a house ever
This agency is an online one and is not your traditional agent- this means you rarely speak to the same person, they have no understanding of local areas, and when more than one party ...
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Jun 04,2024
Jun 04,2024
0
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The Modern House were incredibly helpful at facilitating my experience as a first-time buyer, purchasing a flat in London. Sarah helped to maintain an excellent and reassuring level of communication between the different parties, which kept the process on track during an unforeseen delay.
I ...
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May 31,2024
May 31,2024
0
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We were really happy with Modern House service. Kate was very proactive and diligent. We really appreciated the quick turnaround of queries and she always returned our calls. Modern House made our transaction much more smoother because of the great service. Thank you...
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Apr 29,2024
Apr 29,2024
0
people found
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A fantastic immersive partnership with The Modern House expertly guiding you through each and every step of the house selling process. From the initial conversations, valuation, photography and listing, through to the scheduling of viewings and on-going support and communication, you truly get a bespoke ...
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Dec 10,2023
Dec 10,2023
0
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Having bought and sold flats through several London agents I was unsure of how The Modern House would differ when I gave them my flat to sell. Every member of their team I encountered was professional, efficient, and responsive - Willo, Zoe and their photographer ...
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Sep 06,2023
Sep 06,2023
0
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We recently purchased a house in South East London via The Modern House. From start to finish, the process was seamless and the interaction with the company felt personalised and premium. We've only bought and sold in the US, so this was our first experience ...
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Jul 23,2023
Jul 23,2023
0
people found
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I was very impressed with The Modern House.... I thought they were patient and kind and very helpful through the selling process. They took wonderful photographs of the house and I felt they really understood what was special and slightly unuusal about the property. We ...
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Feb 16,2023
Feb 16,2023
5
people found
this helpful
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As a potential buyer I was not impressed. Initially they did help find us a slot to view our dream home and we were blown away and made a very serious offer a good percentage over the asking price with evidence of funds to show ...
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Sep 22,2022
Sep 22,2022
0
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In the beginning I was hesitant due to the higher than others commission, however I have to say they earned every penny. Their level of clientele was noticeably a cut above the rest and it was serious buyers only....
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Aug 01,2022
Aug 01,2022
0
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The whole experience takes house selling to a different level. Everything was sensitively handled, achieving way above the asking price....
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Jul 06,2022
Jul 06,2022
0
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We had an excellent experience with The Modern House. Their agents are highly trained and professional, available with advice, and very intelligent and efficient. We decided to use The Modern House to reach a wider catchment area, and it worked - people came to us ...
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Apr 13,2022
Apr 13,2022
0
people found
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The Modern House recently sold my mother's house. They were incredibly profesional and thorough and we were very happy with the service they provided. We were constantly updated on progress, viewings etc as well as given feedback after each viewing. They were very good at ...
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Mar 03,2022
Mar 03,2022
3
people found
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I've been an avid follower of The Modern House for a while and I shortlisted them to sell my very new and curated 2 bedroom flat. In the end, I gave TMH sole selling rights as the appraisal process went very well and they obviously understood ...
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Sep 27,2021
Sep 27,2021
0
people found
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Selling my property was an incredible experience from start to finish, surpassing all expectations. I was so very lucky to work with India Smith, who is simply brilliant and I really valued her insight, guidance and support. Thank you to her for the care and ...
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Sep 07,2021
Sep 07,2021
0
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I was a first time seller - selling a much loved house due to circumstances beyond my control which made me a little nervous going into the process,; but nothing seemed to fluster Kate. The Modern House have a tremendous reach and connect properties to ...
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Aug 04,2021
Aug 04,2021
0
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Everyone who worked on the sale at The Modern House was knowledgeable, friendly, helpful and professional. They made the whole process a pleasure - there surely can't be any better estate agency if you're selling a mid-century home....
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Jul 08,2021
Jul 08,2021
0
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The Modern House provided the most exemplary service imaginable and made the experience of selling our home interesting, impressively smooth, and even enjoyable.
From the moment we first met The Modern House's agents, it was clear they understood our curious but special little home and ...
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Jul 01,2021
Jul 01,2021
0
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The Modern House were a pleasure to deal with from start to finish. I would highly recommend to all. Their professional service and support throughout the marketing and sales process was greatly appreciated. Their knowledge of the housing market and their enthusiasm for the house, ...
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May 10,2021
May 10,2021
0
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The Modern House are the only agency I know who appreciate our beautiful ex-local Brutalist property. They found us a seller immediately as they had clients already waiting for our type to come up.
We had very slow solicitors and multiple hiccups. Our agent pushed ...
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May 07,2021
May 07,2021
0
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The Modern House are the only agency I know who appreciate our beautiful ex-local Brutalist property. They found us a seller immediately as they had clients already waiting for our type to come up.
We had very slow solicitors and multiple hiccups. Our agent pushed ...
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Apr 12,2021
Apr 12,2021
0
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Modern House employ individuals who really understand the desirability of design-led properties. Beautifully crafted web site for the discerning buyer. Very reliable, responsive agents who are sensitive to circumstances. and market conditions. India was spot on with her valuation. Kate Hawkswell is very attentive and ...
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Mar 04,2021
Mar 04,2021
0
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In my experience The Modern House are really top of their game when it comes to selling a property that is targeting a specific market. Their incredible knowledge and appreciation of architecture and design, their understanding of marketing and their wonderful and experienced sales team ...
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Feb 26,2021
Feb 26,2021
0
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It has been an exceptionally pleasant process from start to finish ... from the first valuation - carried out so respectfully and with so much insight; to arranging all the viewings, with attentiveness and tact; to the sale process which was made so reassuringly easy. It ...
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Feb 10,2021
Feb 10,2021
0
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I was very happy indeed with the service provided by the Modern House. From the initial assessment and the superb photographer I felt in very good hands, working with people who understood and marketed the design value in my house. The sale process ended up ...
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Nov 30,2020
Nov 30,2020
0
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Selling our property with The Modern House was an incredible experience, their marketing strategy was able to generate a staggering amount our interest in our property, that ultimately led to us getting a number of offers and sale agreed before they even had time to ...
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Nov 13,2020
Nov 13,2020
0
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Selling my house through TMH was a smooth and positive experience. Their authentic style, free from the type of over pleasing that you often get from agents, and sense of integrity coupled with exceptional professionalism was great. They are truly unique in their genuine understanding ...
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Oct 30,2020
Oct 30,2020
1
people found
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We found the whole experience of selling our flat with TMH incredibly professional and smooth, it never felt like we were dealing with an estate agent, issues were dealt with quickly and calmly and communication was easy throughout. We'd highly recommend....
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Last updated at 12:21 PM 04/04/2018 by Emma Mansell
Best Estate Agent in SE1 
Best Estate Agent in SE1 
