Blackheath, London, SE3
2.9/5, 23 reviews
48% recommended
100% sales valuation accuracy
100% sales fee satisfaction

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“I have never been so appalled at a level of ......”

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Dec 05,2012
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By: 'Steven'
Dec 05,2012
16 people found
this helpful
I have never been so appalled at a level of customer service in all my time. I made the mistake of appointing Foxtons Blackheath as my Lettings and Property Management Service provider earlier in 2012. I fell for the sparkly sales pitch and the empty promises of life as landlord with Foxtons at the reins. The problems began at the outset with me paying GBP250 for the professional cleaning service prior to my tenants arrival. My money was swiftly taken and no service was provided. Had my tenants not commented on the state on arrival the cleaning service never would have occurred and yet Foxtons had taken my money. Something about that sounds wrong to me......oh yes, it's called stealing! Later in the year some signs of damp were reported to Foxtons by my tenants and so the major problems began. Due to Foxtons lack of action and communication the issue has rolled on several months and now results in major refurbishment required, the loss of my tenants and the loss of rental income. Where were Foxtons all this time? missing, just like the alleged Manager Michael Flynn. I have had to take on the necessary works myself, from the other side of the world, where I now live whilst Foxtons Blackheath office is just a stones throw from my property. I am left wondering why I am paying the sizeable fees for the service they are not providing. I have been left very much on my own in an unfamiliar world.
If you value your health and your property please do not make the same mistake I did.
What agent could do to change your mind?
Nothing, the damage has been done right from the day i signed on the dotted line and they continue to dig themselves deeper and deeper into a hole through continue lack of communication. I imagine if I asked them to help me change my mind they would have ignored my request just like all the others.
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Latest Reviews

View all Reviews 23
10th Jan 2023
reviewed by 'Baillie'
“Tim , the manager in this location is very bad professional , since 2017 we got problem with him and we never deal ......”
17th Feb 2017
reviewed by 'James'
“The Foxtons branch of Greenwich and Blackheath, have some of the rudest, pushiest and malicious employees to their disposal. Incorporating ......”
13th Dec 2016
reviewed by 'Foxton-bad'
“Generally this is a crap agency for any tenants. 1) They hid the fact the rented flat is a damped property. 2) ......”
13th Mar 2015
reviewed by 'landlord-se3'
“I just wanted to write and tell you how pleased I have been with the Lettings Service at Foxtons Blackheath.......”
1st Mar 2015
reviewed by 'Vivianealufixuk'
“Nik Yankov, is the worst leeting negotiator ever, he tried to do his job so well,my opinion is I ......”
8th Dec 2014
reviewed by 'Petter'
“Don't buy any properties via Foxton.Even once they accept your offer on a property they keep on accepting other ......”
Opening Hours
  • Monday: 09:00 - 20:00
  • Tuesday: 09:00 - 20:00
  • Wednesday: 09:00 - 20:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 20:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Foxtons
9 Lee Road
Blackheath,London
Greater London
SE3 9RQ
02078936461020 8432

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 6 7 4 2 1 1 0 0 1
Areas covered
  • SE3
  • SE6
  • SE7
  • SE9
  • SE13
  • SE18
Services offered
  • Sales
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  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Tim , the manager in blackheath...”

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Jan 10,2023
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Tim
By: 'Baillie'
Jan 10,2023
0 people found
this helpful
Tim , the manager in this location is very bad professional , since 2017 we got problem with him and we never deal with all foxton around london , specially about letting . many branch from victoria , west kensinton, canary wharf and mortgage, baker street call for getting back me ...
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“The Foxtons branch of Greenwich and Blackheath, have some of ......”

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Feb 17,2017
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By: 'James'
Feb 17,2017
4 people found
this helpful
The Foxtons branch of Greenwich and Blackheath, have some of the rudest, pushiest and malicious employees to their disposal. Incorporating pushy sales tactics and rude remarks over the phone personify what is wrong with this company. I would honestly plea to anyone not to buy, ...
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Comment on agent fees
Misleading and deceiving.
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“Generally this is a crap agency for any tenants. 1) They ......”

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Dec 13,2016
Minithumbdown
By: 'Foxton-bad'
Dec 13,2016
2 people found
this helpful
Generally this is a crap agency for any tenants. 1) They hid the fact the rented flat is a damped property. 2) They charge unfairly and did not help tenants at all. I paid high agency fee (more than 400) and yet they even tried to charge another 80 ...
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Comment on agent fees
bad. 420pounds and they do almost nothing but to help landlord rip the money from tenants.
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“I just wanted to write and tell you how pleased ......”

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Mar 13,2015
Minithumbup
By: 'landlord-se3'
Mar 13,2015
0 people found
this helpful
I just wanted to write and tell you how pleased I have been with the Lettings Service at Foxtons Blackheath. Bruno and his team have now let my third property in that area ¢â‚¬â€œ this time within one day of release. It's a pleasure to deal ...
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“Nik Yankov, is the worst leeting negotiator ever, he tried ......”

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Mar 01,2015
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By: 'Vivianealufixuk'
Mar 01,2015
2 people found
this helpful
Nik Yankov, is the worst leeting negotiator ever, he tried to do his job so well,my opinion is I think he can't do his job,very disappointed with Foxtons....
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“Don't buy any properties via Foxton.Even once they accept ......”

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Dec 08,2014
Minithumbdown
By: 'Petter'
Dec 08,2014
0 people found
this helpful
Don't buy any properties via Foxton. Even once they accept your offer on a property they keep on accepting other offers. When a sale is made, the agent in the branch get a commission, that way all the agents keep on bringing all sorts of ...
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“Supercilious, sarcastic, inflexible, rude, took to cold-calling after we had ......”

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Jun 24,2014
Minithumbdown
By: 'Tim'
Jun 24,2014
2 people found
this helpful
Supercilious, sarcastic, inflexible, rude, took to cold-calling after we had decided not to use their services - there are plenty of agents out there - avoid this one....
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“I would like to say thank you for your assistance ......”

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May 30,2014
Minithumbup
By: 'Maciej'
May 30,2014
0 people found
this helpful
I would like to say thank you for your assistance with house hunting It seems like we have found the place- flat in blackheath Once again thank you very much for your time,so far you are the best agent i have ever deal with...
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“Francesca, I hope this finds you well. THANKYOU!! You have ......”

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May 28,2014
Minithumbup
By: 'Rachel'
May 28,2014
0 people found
this helpful
Francesca, I hope this finds you well. THANKYOU!! You have got us the best house we have lived in to date. We love the house it is so amazing, the shower alone is worth the rent but coupled with the ample storage, open plan living ...
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“There is no doubt that Foxtons are superb at marketing ......”

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Mar 20,2014
Minithumbdown
By: 'Jill'
Mar 20,2014
2 people found
this helpful
There is no doubt that Foxtons are superb at marketing properties - I have been very impressed with this aspect of their service - however their practice of collecting rents from tenants and then forwarding them to the landlord, even when the property is not ...
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“Never Use This Agency Again!!!! Did not paid our first ......”

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Mar 11,2014
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By: 'Rebecca'
Mar 11,2014
0 people found
this helpful
Never Use This Agency Again!!!! Did not paid our first month bill till now,, Teenants has already moved end of feb,,when I Asked About My rent they said all money had been paid for commission ,,da,,da da ,,oh Man!!! We have to wait ...
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“Very efficient, patience. Help to get the best for you. ......”

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Nov 30,2013
Minithumbup
By: 'SD'
Nov 30,2013
0 people found
this helpful
Very efficient, patience. Help to get the best for you. communicative, friendly, dedicated, trustworthy, understanding, persevering, determined, Versatile, open-minded, flexible, adaptable, easygoing, cooperative, spontaneous ,Amiable...
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“We have just secured a short term rental agreement at ......”

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Aug 29,2013
Minithumbup
By: 'Russell'
Aug 29,2013
0 people found
this helpful
We have just secured a short term rental agreement at with the assistance of Elliot Hancox. Right from the first moment we knew we were in good hands, nothing was a problem and he always made us feel at ease by keeping us informed and ...
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“Sarah was simply excellent - worked hard, always available for ......”

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Aug 08,2013
Minithumbup
By: 'Richard'
Aug 08,2013
0 people found
this helpful
Sarah was simply excellent - worked hard, always available for our calls and did a good job for us and, frankly, the vendor....
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“Dmitri at Foxtons made finding a property a pleasure rather ......”

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Apr 25,2013
Minithumbup
By: 'James'
Apr 25,2013
0 people found
this helpful
Dmitri at Foxtons made finding a property a pleasure rather than a hassle. He came to our first viewings prepared, had great properties for us to view and had definitely catered for our needs. This meant we put an offer in that evening and from ...
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“We found Foxtons totally committed and professional , their staff were ......”

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Jan 31,2013
Minithumbup
By: 'Mr'
Jan 31,2013
0 people found
this helpful
We found Foxtons totally committed and professional , their staff were very helpful and a special thanks to Tom and sarah who made the sale of our house a lot easier and hassle free than we could ever imagined . The friendly and welcoming service is 1st ...
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“Dear Mr Marques,I just wanted to send a quick ......”

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Jan 03,2013
Minithumbup
By: 'LHF'
Jan 03,2013
0 people found
this helpful
Dear Mr Marques, I just wanted to send a quick email praising your team member, Oksana. Oksana arranged for me to see a number of properties to let before Christmas. I've not taken up a property at the moment as my circumstances have changed, but ...
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“I have never been so appalled at a level of ......”

Share on :
Dec 05,2012
Minithumbdown
By: 'Steven'
Dec 05,2012
16 people found
this helpful
I have never been so appalled at a level of customer service in all my time. I made the mistake of appointing Foxtons Blackheath as my Lettings and Property Management Service provider earlier in 2012. I fell for the sparkly sales pitch and the empty promises ...
read full review
What agent could do to change your mind?
Nothing, the damage has been done right from the day i signed on the dotted line and they continue to dig themselves deeper and deeper into a hole through continue lack of communication. I imagine if I asked them to help me change my mind they would have ignored my request just like all the others.
Attached Filesnbsp;
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“Very thorough marketing to get my account. Once I became ......”

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Nov 01,2012
Minithumbdown
By: 'Greenwich'
Nov 01,2012
11 people found
this helpful
Very thorough marketing to get my account. Once I became their client, they do absolutely NOTHING - they do not respond to emails; they do not even ensure that the utility bills are changed over to the tenants. They are terrible....
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What agent could do to change your mind?
THEY COULD DO THEIR JOB AND ACTUALLY 'MANAGE' THE PROPERTY; THEY COULD REPLY TO EMAILS FROM THE LANDLORD PROMPTLY AND COURTEOUSLY
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“They were very fast until I signed contract and now ......”

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Aug 02,2012
Minithumbdown
By: 'amy'
Aug 02,2012
3 people found
this helpful
They were very fast until I signed contract and now no responce to any issues. Escalated to shop manager but no response either, will try the higher management....
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“Just wanted to say thank you Tom for pestering me ......”

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May 02,2012
Minithumbup
By: 'Susie'
May 02,2012
0 people found
this helpful
Just wanted to say thank you Tom for pestering me on a daily basis to go with Foxtons and thank you Mark for helping get the property sold so quickly. Tom Hancock was amazingly patient and helpful with my photography comments and¢â‚¬Â¦ ¢â‚¬Â¦one last thing, ...
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“Fantastic experience at Foxtons Blackheath! I'd recommend house hunters to ......”

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Feb 17,2012
Minithumbup
By: 'Rowena'
Feb 17,2012
1 people found
this helpful
Fantastic experience at Foxtons Blackheath! I'd recommend house hunters to use Elliot Hancox (on the Lettings team). Elliot is friendly, professional and expresses sincere understanding of your needs as a person and a tenant. I found him a delight to work with - he kept ...
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“As a "first time seller" I wanted to use a ......”

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Dec 02,2011
Minithumbdown
By: 'Disgruntled'
Dec 02,2011
14 people found
this helpful
As a "first time seller" I wanted to use a company that I felt would take all concerns off my shoulders. Foxtons being a large (and as far as I was aware, reputable) company in the area, seemed to fit the bill. I was impressed ...
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What agent could do to change your mind?
give an honest market appraisal in the first place charge a competitive fee not be such smarmy public school boy gophers
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 12:14 PM 04/04/2017 by Daisy Mason

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