The Wandsworth branch of John D Wood makes Fawlty Towers look like a well-run and organised establishment. Their inability to do even the most basic elements of their job would be hysterically funny if you were not the one to bear the brunt of their incompetence. From the moment I moved in as a tenant to when landlord sold the house, any interaction with John D Wood was a stressful, frustrating and confusing experience, mainly because of their absence of communications. They treated us tenants as though we were pests and an annoying inconvenience. Their bias towards our landlord was obvious, and we were lucky that we had a good relationship with him that CCing him into our communications with John D Wood would lead to a solution to whatever we were trying to sort out. However, they surpassed themselves in incompetency when our landlord sold our house. From turning up on the fly with viewers and no notice and still trying to conduct a viewing to booking in viewings on times and days that we told them multiple times we couldn't accommodate, John D Wood ran the gamut. I came home early from work one day to find viewers ALONE IN THE HOUSE who said that the agent had "just left". Said agent also insisted that we allow the eventual buyers bring their family around on a day to view that we had said multiple times that we could not accommodate and making a viewing appointment and not turning up to the viewing, leaving me to deal with the frustrated would-be viewers. But a standout communication from this agent was when we emailed our concerns about potentially not being able to move should a national lockdown occur and being told that we were "being unnecessarily hysterical" and being "ensnared by media speculation". Upon that, we decided to leave sooner than we had planned, which turned out to be a couple of days before the March lockdown happened. There is also no internal communication between agents and a lot of buck-passing from what I can gather. TL;DR John D Wood's agents are incompetent, conduct themselves with an unearned arrogance, aggressive and dismissive to tenants, will not reply to communications from tenants (but will harass tenants almost hourly if they want something done "ASAP"). Avoid at all costs if you are looking to rent, and be wary if you are a landlord/looking to sell.