33% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
Aug 12,2020
Aug 12,2020
4
people found
this helpful
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Students be warned of this agency!
Nothing is ever simple with Purple Frog. In fact, every time I contacted them (even for something considered simple) problems arose due to the staff not being responsive or not bothering to sort things out properly. The communication across the management team is shocking and appalling. If you want them to do something, they won't do it until you nag them constantly. Myself and the other tenants of the property also found them to be very rude. They would hardly ever reply to important emails and if you phone them, they will tell you they'll phone you back at a more convenient time for them and then never call back.
We were left without any means of cooking for 20 days because our oven broke. It seemed that this is something that they knew would eventually happen so why did it take 20 days for them to send somebody round to get it fixed!!
Our deposits took a total of 42 days after we had left the property to be returned to us. If we hadn't of constantly emailed them every day checking for updates and hearing endless excuses from different team members, I'm sure we would not have our money back to this day. When the deposit documentation came through, Purple Frog has charged us for ridiculous things such as cleaning charges when we know we left the flat in a better state than when we arrived. It was spotless! Myself nor the other tenants did not have the energy to dispute these charges after it had taken so much effort to get to this stage. We are students with very little money and couldn't afford to wait any longer!! I believe this is there plan all along to try and charge as much as possible. It is exploitation!!
DO NOT TRUST THIS AGENCY! I would put 0 stars if I could!
Nothing is ever simple with Purple Frog. In fact, every time I contacted them (even for something considered simple) problems arose due to the staff not being responsive or not bothering to sort things out properly. The communication across the management team is shocking and appalling. If you want them to do something, they won't do it until you nag them constantly. Myself and the other tenants of the property also found them to be very rude. They would hardly ever reply to important emails and if you phone them, they will tell you they'll phone you back at a more convenient time for them and then never call back.
We were left without any means of cooking for 20 days because our oven broke. It seemed that this is something that they knew would eventually happen so why did it take 20 days for them to send somebody round to get it fixed!!
Our deposits took a total of 42 days after we had left the property to be returned to us. If we hadn't of constantly emailed them every day checking for updates and hearing endless excuses from different team members, I'm sure we would not have our money back to this day. When the deposit documentation came through, Purple Frog has charged us for ridiculous things such as cleaning charges when we know we left the flat in a better state than when we arrived. It was spotless! Myself nor the other tenants did not have the energy to dispute these charges after it had taken so much effort to get to this stage. We are students with very little money and couldn't afford to wait any longer!! I believe this is there plan all along to try and charge as much as possible. It is exploitation!!
DO NOT TRUST THIS AGENCY! I would put 0 stars if I could!
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Latest Reviews
30th Sep 2021
reviewed by 'Tyler IVes'
12th Aug 2020
reviewed by 'Emma'
30th Mar 2020
reviewed by 'Megan'
2nd Nov 2018
reviewed by 'G'
Opening Hours
Address
Purple Frog Property Ltd
134 Whiteladies Road
Clifton,Bristol
Avon
BS8 2RS
0117 370 3330
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £0 | £0 |
| Lettings | 0% | 25% | £520 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 8 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- BS8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 30,2021
Sep 30,2021
1
people found
this helpful
this helpful
One of the worst agents i've dealt with
I have rented many times from verious agencies in the last 10 years, and purple frog have been by far the worst of the bunch.
Deposits are entirely unsafe with these people, you will not recieved the whole ...
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Jul 05,2021
Jul 05,2021
1
people found
this helpful
this helpful
Purple Frog is a gaggle of money-grabbers and swindlers who wouldn't know a breach of contract if it knocked over their fence and then their letting agency didn't fix it for 6+ months. In fact, as of time of writing it still isn't fixed. When we ...
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Sep 02,2020
Sep 02,2020
1
people found
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this helpful
the property is a nightmare
no hot water
broken washing machine
broken kitchen table ( no one fix it for 4 months)
and the staffs are terrible as well
I have paid the full rent already and they suddenly increased the price and ask me for more ...
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Aug 12,2020
Aug 12,2020
4
people found
this helpful
this helpful
Students be warned of this agency!
Nothing is ever simple with Purple Frog. In fact, every time I contacted them (even for something considered simple) problems arose due to the staff not being responsive or not bothering to sort things out properly. The communication across ...
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Mar 30,2020
Mar 30,2020
0
people found
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I am extremely disappointed with purple frog as a company. My problem I had with them started in July when I realised I wasn’t going to be a student any longer. After contacting Bristol council they informed me that it was up to purple ...
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Nov 02,2018
Nov 02,2018
0
people found
this helpful
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when we check out they try to find way how to take money from our deposit. They finally charged us 230 pounds just for cleaning!
UNACCEPTABLE...
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Nov 02, 2018
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(1)
Dear G
Sorry to hear you are disappointed by our deposits process.
Before the end of their tenancies, we give tenants lots of information about how to avoid unnecessary charges. We also give out free cleaning materials.
Tenants are also asked to accompany staff on a final check out. This gives you an opportunity to do any last minute fixes. (Our staff also bring cleaning products with them to these inspections.)
Unfortunately, some tenancies do require additional cleaning. The dedu ...
Oct 26,2016
Oct 26,2016
4
people found
this helpful
this helpful
Hands down one of the most frustrating and unprofessional companies I've ever dealt with. They will blatantly lie to your face in an attempt to prize money from you. A couple of the staff can be helpful at times, but for the most part the ...
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Oct 13, 2016
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(2)
Hi Tom
It's been 3 days since I reached out, but I've not heard back from you. Please can I ask that you contact me as soon as possible so we can sort your deposit situation. I understand that the deposit process might be frustrating. We do have detailed information about deposits on our website. Emma-Leigh, who is one our deposits team wrote a blog about this recently: http://www.purplefrogproperty.com/blog/zen-deposits/ This should explain the deposits process and how we try and keep it as f ...
Dec 01,2014
Dec 01,2014
3
people found
this helpful
this helpful
Purple frog are one of the most devious thieving con artists u will find out their do not go any where near them if you want deposit stolen and nothing fixed when broken and the boss is an arrogant peice of work all in all ...
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Jan 26, 2015
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(1)
Hi Pete. We have recently come across your review online and wanted to address it in further detail with you. Having looked at the information you have supplied, we do not have a property in BS26, the rent figure of £600pcm for a house/flat of 5 cannot be correct either, so we have having a lot of difficulty working out who you are. I also cross checked all the Peter or Pete's on our database for the 13-14 tenancy period cannot also identify you that way. The Government implemented Deposit Prot ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance we ask that you contact: Shaun Phillips (0117 370 3330, [email protected])
In the event that you are not happy with the response you have received from our branch managers or it is not appropriate to put your complaint directly to them, please forward your complaint to Patrick Garratt. Please mark any correspondence as private and include any complaint you have previously forwarded; you can contact Patrick as below:
[email protected], 07817 793 828, The Innovation Centre, 1 Devon Way, Birmingham, B31 2TS.
Last updated at 1:16 PM 25/11/2016 by James Mason
In the event that you are not happy with the response you have received from our branch managers or it is not appropriate to put your complaint directly to them, please forward your complaint to Patrick Garratt. Please mark any correspondence as private and include any complaint you have previously forwarded; you can contact Patrick as below:
[email protected], 07817 793 828, The Innovation Centre, 1 Devon Way, Birmingham, B31 2TS.
