92% sales valuation accuracy
100% sales fee satisfaction
85% lettings valuation accuracy
85% lettings fee satisfaction
Aug 11,2020
Aug 11,2020
3
people found
this helpful
this helpful
When we first approached them, we were told that we were 2 months too early and told to ring them again next month which we did. Then we were told we were late because the notice period is usually 2 months. This has left us with limited choice and have to make a decision really quick. We have given them all the criteria we are looking for and one of it (we keep on mentioned this) was we might wanna have a small pet in future and they didn't take this into account until the contract process where we inquire about a pet and been told to pay more. We were expecting it has included in the total rent as we have mentioned this on numerous occasions. We also told them our budget and they show lots of property above our budget, they are not great in meeting tenant requirements. We have spoken to multiple Seymours staff throughout our process of looking for a property to rent and Seymours is very bad in handing over tenant profile from one colleague to another, we keep need to repeat stuff and been told lots of wrong information, for example, the white good comes with the property and they were not. As Seymours has monopoly the market we don't have much choice for not to go with them. I hope landlords will start using other agents that are more reliable and trustworthy. Seymours didn't take the let by sign for months and we have to take it down ourself. Seymours has included in the contract for the property to be professionally clean and it is illegal for an agent or landlord to insist tenants use a professional cleaner. We have highlighted this matter however they insisted that we were wrong which led us to contact the Tenancy Deposit Scheme. They finally come back and said we were right and would inform other tenants about this mistake ( We are not sure if other tenants are already being informed). It is very frustrating to deal with a not trustworthy agent, the flat was nice and cosy so we hope the landlord will use a different agent in the future.
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Latest Reviews
4th Nov 2024
reviewed by 'Nick'
4th Nov 2024
reviewed by 'Nick'
1st Apr 2023
reviewed by 'Daniella H'
6th Dec 2022
reviewed by 'June Stonard'
23rd Nov 2022
reviewed by 'Marz'
Opening Hours
Address
Seymours Estate Agents
12A Commercial Way
Woking
Surrey
GU21 6ET
01483 757700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 100% | £72,000 | £2,400,000 |
| Lettings | 85% | 85% | £640 | £6,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 84 | 5 | 40 | 25 | 13 | 2 | 6 | 1 | 7 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 04,2024
Nov 04,2024
0
people found
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Awful experience, first time in 10 years as a tenant that I came across such behavior. It started bad and has only gotten worse. 2 days before the scheduled turn over of the keys they sent me the certificates to review and sign. I picked up that ...
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Nov 04,2024
Nov 04,2024
0
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Awful experience, first time in 10 years as a tenant that I came across such behavior. It started bad and has only gotten worse. 2 days before the scheduled turn over of the keys they sent me the certificates to review and sign. I picked up that ...
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Apr 01,2023
Apr 01,2023
1
people found
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this helpful
Be sure to check out my google review about moving in - pictures are included.
Now theres an issue with maintenance and contacting them. I've always dealt directly with landlords in previous properties I've rented and this is my first time dealing with property management ...
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Feb 07,2023
Feb 07,2023
1
people found
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The journey with Seymours from start to finish was unprofessional. Giving misleading information all way through. Queries not answered or handled by different people, causing constant chasing ups and stress. The final rent miscommunicated as it was incorrectly recorded on their system. A total mess! ...
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Dec 06,2022
Dec 06,2022
0
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We met Chris and Matt at the Woking branch of Seymour's. They were extremely helpful and friendly, and I have just recommended them to a friend who has to sell her mother's house in the new year.
All the staff are extremely approachable and kept ...
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Nov 23,2022
Nov 23,2022
4
people found
this helpful
this helpful
This is the worst service we have experienced in Woking. Be aware of your deposit as mine has been deducted when returning the flat, Seymours will put 100% effort to charge you with NO reason, NO receipt and NO evidence at all. They just want to ...
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Sep 30,2022
Sep 30,2022
3
people found
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this helpful
Dear all,
Please do not rent through Seymours Woking, you are dealing with children who have no idea about anything. Reported so many faults when we moved in which were declared cosmetic issues (peeling wallpaper, marks on the walls, window panes blown and a bathroom ...
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Jun 16,2022
Jun 16,2022
2
people found
this helpful
this helpful
The worst rental in 15 years. From the beginning to the end of our tenancy, Seymours Woking made it as difficult as possible for us to get urgent repairs made to the flat that we had rented from them. We rented the flat with them knowing ...
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May 05,2022
May 05,2022
0
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I would like to say a big thank you to Annalise who showed me around a property. What a lovely lady, who was very personable and knowledgable about the property and lettings in general. Passionate about her job. Lovely to chat too and enjoyed seeing ...
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Apr 29,2022
Apr 29,2022
0
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I used Seymours Estate Agents for my house search, and I couldn't be happier with the service. The whole process has been smooth and easy, Dan Konties has been brilliant to find me the right property and never failed to communicate with me along the ...
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Apr 07,2022
Apr 07,2022
0
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Always have a great service from Woking branch of Seymours. Really quick to respond and always professional and friendly. I would certainly recommend using this branch...
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Aug 17,2021
Aug 17,2021
2
people found
this helpful
this helpful
Dear All,
Please refrain from either selling or renting your property through seymours estate agents, Woking branch. They are not professional and only after commission. We rented our property through them and were given tenants with no reference checks and had to sell our house. ...
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Jun 21,2021
Jun 21,2021
1
people found
this helpful
this helpful
Great service received from Ben, Clarissa and the team. Buyers were found quickly and the negotiation was handled professionally, when our buyer pulled out the team found a replacement buyer within days and managed the process of sharing reports to make sure time was not ...
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Jun 06,2021
Jun 06,2021
0
people found
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Where to start my experience with Seymours from beginning to the end was very professional and responsive started off with house viewing with Billy a true gem super knowledgeable about the property answered every question asked.
Then me and Mrs. Was super impressed with his ...
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Feb 12,2021
Feb 12,2021
0
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We have just exchanged on our flat. Given these difficult times, everything went well through the sales process, where potential buyers were introduced quickly and offers quickly obtained. Clarissa was extremely helpful in seeing us through from accepted offer to exchange. All in all, we ...
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Feb 05,2021
Feb 05,2021
0
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Buying our first house during pandemic has been challenging but made so much easier by the incredible Amy Krelle at Seymour’s Woking. She was in touch daily reassuring us through the process and remaining positive- going above and beyond . Very professional 5 ⭐️
The Gayles...
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Sep 28,2020
Sep 28,2020
1
people found
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this helpful
Ben Alexander managed our sale very well. He was both knowledgeable and efficient, friendly and amenable.
We recommend him.
Thank you Ben....
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Aug 11,2020
Aug 11,2020
3
people found
this helpful
this helpful
When we first approached them, we were told that we were 2 months too early and told to ring them again next month which we did. Then we were told we were late because the notice period is usually 2 months. This has left us with limited ...
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Jul 30,2020
Jul 30,2020
2
people found
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this helpful
They were amazing at helping us find a house, but
After our new landlord pulled out during COVID we had no choice but to renew our tenancy with no options given to us when they knew we were wanting to find somewhere larger. They are ...
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Mar 23,2020
Mar 23,2020
3
people found
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this helpful
Seymours Woking property management division for landlords is appalling. As a property owner I cannot get hold of them. They don't return calls or emails. They ignored my instructions when the tenant changed and took the new tenants instructions instead of mine. They have missed ...
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Feb 11,2020
Feb 11,2020
1
people found
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this helpful
Friendly, helpful and knowledgeable staff. Our house was sold quickly and then Clarissa liaised with our lawyers.
Always someone helpful at the end of the phone, definitely recommend...
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Dec 09,2019
Dec 09,2019
0
people found
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Have just exchanged contracts for my 87 year old uncle who haven’t moved for 50 years through Seymore Estate Agents in Woking. They were definitely 5 stars , all contact was through me ( l live 2 hours away) ever viewing was accompanied by agent all were on time and ...
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Nov 15,2019
Nov 15,2019
0
people found
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Never choose Seymours, they are saying one thing and doing it differently. We had the worst experience with them. When they were coming with the viewers, they just came in the house without any notice. They treated us like air. The check out company did ...
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Jun 19,2019
Jun 19,2019
8
people found
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this helpful
So I have had to deal with Seymours 3 times now since they have close to a monopoly in Surrey and just the experience with them alone makes me want to move to a different part of the UK. Every time I had to deal with ...
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Comment on agent fees
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Jul 26, 2019
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(1)
We are sorry to read your review. We always strive to provide a good service for our customers, and are disappointed to hear that you feel your needs were not met. We understand that you wish to remain anonymous on this site but we would appreciate a phone call: 01483 741300 or email: [email protected] so we can discuss further. ...
Apr 12,2019
Apr 12,2019
0
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Great care and understanding from the whole team which literally goes from selling our house to buy in the new property exceptional off take care from Clarissa five star all round....
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Comment on agent fees
Great team
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Mar 18,2019
Mar 18,2019
6
people found
this helpful
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If I could give less than 1 star I would. Based on my experience I would say avoid, avoid, avoid. I rented a flat through them and its been nothing but trouble. The issues we mentioned to be sorted before we moved in were not done. ...
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Mar 13,2019
Mar 13,2019
2
people found
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this helpful
If this prevents one person from using this agent from a Landlord or Tenants perspective, then I feel I've done a good deed. They lied to me, they charge more in fees than any other agent I've ever used. They care about the ££ and that ...
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Comment on agent fees
They will squeeze your still living grandparents inheritance out of you
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Feb 26,2019
Feb 26,2019
4
people found
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Staff are unprofessional, rude, they have highest agency admin fees in the area, they lie, don't call back and generally want your money only. They don't inspire trust or confidence in their service. I wished I didn't go to view a property and be treated ...
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Comment on agent fees
Extremely bad! Want £450 admin fees for phone calls + inventory check in but they do the check out! + reference fees + + + .... anything you can think of. Generally passing you to several people and no one knows what they do. They all have memory loss and you can end up with your accounts empty!
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Feb 27, 2019
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Dodgy agents, don't go anywhere near!! ...
Jan 27,2019
Jan 27,2019
5
people found
this helpful
this helpful
They have all the ingredients that make people hate estate agents. I was:
- lied to,
- got the furniture changed from acceptable to "pawn-shop" grade between viewing and check-in,
- got agents letting themselves in after clearly being notified not to
- on check-out ...
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Comment on agent fees
Clearly they should not be in business with this lack of standards.... so I must say whatever it is, it's too much
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Mar 04, 2019
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Hi,
Helen sent this contact on allagents, but I proceeded for a formal complaint to Seymours which I am waiting to hear about and copied Helen on the email.
Thanks,
Joao ...
Nov 26,2018
Nov 26,2018
0
people found
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Excellent service.
Accurate valuation, good property description and photos, quick introduction of prospective buyers.
Good on going support through a sometimes fraught conveyancing process.
Highly recommended....
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Comment on agent fees
Industry standard as quoted.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 2:55 PM 15/03/2016 by allAgents
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