94% sales valuation accuracy
100% sales fee satisfaction
Apr 12,2021
Apr 12,2021
2
people found
this helpful
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Those posting positive reviews presumably haven't had to deal with anything contentious with iMove. I've rented 8 properties in London over the years, all very happily, and never imagined a professional agent could treat a good tenant this shamefully.
If you don’t read further, just know that iMove will almost always call you to pass on important information so they can then reverse themselves by email. If you have to deal with them *get everything in writing*, and summarise anything important by email afterwards. I'm writing "iMove / they" as don't want to make this personal but we were dealing with only 1 person throughout.
We were first told by phone that our landlord had agreed a Covid rent discount to end Sept, so we told our backup plan (my partner's parents) where we'd had a room available, which iMove knew, that we wouldn't need their place til Oct earliest. A week later iMove told us by email that the landlords were actually selling so we’d have to leave, and had also changed their mind and would only discount up to end of July. We'd already turned away our affordable plan B by the time they sent this through, at a cost of around £5k since we’d then have to commit somewhere else for a year. Despite this huge cost to us, they still refused to honour the discount already agreed. iMove then contradicted themselves again in writing, saying July would also not be discounted, but when I pushed back they confirmed that it would be.
iMove emailed that we could leave any time sooner than 2 months if needed, waiving the standard notice clause (with no mention of a minimum notice period ever made), which seemed reasonable considering the position they'd put us in. We managed to find a place with move-in mid July and I gave them 1 month’s notice on the 18th June by phone, out of courtesy, even though we were moving on the 12th and hadn’t been told a month was needed. iMove said that was all fine, with no suggestion that anything needed to be reconfirmed. Our reference took them a week to complete (after chasers from us and our new landlord), and they then told us when that went through that our notice month would start on the 25th, i.e. we'd have to pay 2 weeks' overlap rent. We realised at this point that every day they'd delayed completing our references was earning them money on an empty flat. They claim they have no memory of the information given to them on the 18th by phone including our move-out date or my giving notice and didn't note it down because they're “often away from their machines”. After this we got a series of brief emails demanding payment, and only when we threatened legal action did they finally agree we could pay up to the 18th.
iMove then wrote to tell us the half-month payment we'd already made up to 18th July was a few hundred pounds short, calculated at the full rather than reduced level they’d agreed for July. I forwarded them back 2 emails they’d sent me saying the opposite, including their last email on the topic, but they still insist we pay in full. This has been going on for nearly a month, and they are now trying to deduct this amount from our deposit. Never once in this process have they acknowledged any of the huge number of reversals, contradictions or mistakes they’ve made. I'll be reporting them to the ombusdman with ample email evidence to back all this up.
We’ve been good, considerate, responsive tenants and have only been in the property 1 year, during which over winter we were left for 3 months without a working boiler of which 1 with no hot water at all, with an absurd number of delays and excuses made for failing to fix it, which made us ill and involved staying home from work many days for engineers who never came.
If you don’t read further, just know that iMove will almost always call you to pass on important information so they can then reverse themselves by email. If you have to deal with them *get everything in writing*, and summarise anything important by email afterwards. I'm writing "iMove / they" as don't want to make this personal but we were dealing with only 1 person throughout.
We were first told by phone that our landlord had agreed a Covid rent discount to end Sept, so we told our backup plan (my partner's parents) where we'd had a room available, which iMove knew, that we wouldn't need their place til Oct earliest. A week later iMove told us by email that the landlords were actually selling so we’d have to leave, and had also changed their mind and would only discount up to end of July. We'd already turned away our affordable plan B by the time they sent this through, at a cost of around £5k since we’d then have to commit somewhere else for a year. Despite this huge cost to us, they still refused to honour the discount already agreed. iMove then contradicted themselves again in writing, saying July would also not be discounted, but when I pushed back they confirmed that it would be.
iMove emailed that we could leave any time sooner than 2 months if needed, waiving the standard notice clause (with no mention of a minimum notice period ever made), which seemed reasonable considering the position they'd put us in. We managed to find a place with move-in mid July and I gave them 1 month’s notice on the 18th June by phone, out of courtesy, even though we were moving on the 12th and hadn’t been told a month was needed. iMove said that was all fine, with no suggestion that anything needed to be reconfirmed. Our reference took them a week to complete (after chasers from us and our new landlord), and they then told us when that went through that our notice month would start on the 25th, i.e. we'd have to pay 2 weeks' overlap rent. We realised at this point that every day they'd delayed completing our references was earning them money on an empty flat. They claim they have no memory of the information given to them on the 18th by phone including our move-out date or my giving notice and didn't note it down because they're “often away from their machines”. After this we got a series of brief emails demanding payment, and only when we threatened legal action did they finally agree we could pay up to the 18th.
iMove then wrote to tell us the half-month payment we'd already made up to 18th July was a few hundred pounds short, calculated at the full rather than reduced level they’d agreed for July. I forwarded them back 2 emails they’d sent me saying the opposite, including their last email on the topic, but they still insist we pay in full. This has been going on for nearly a month, and they are now trying to deduct this amount from our deposit. Never once in this process have they acknowledged any of the huge number of reversals, contradictions or mistakes they’ve made. I'll be reporting them to the ombusdman with ample email evidence to back all this up.
We’ve been good, considerate, responsive tenants and have only been in the property 1 year, during which over winter we were left for 3 months without a working boiler of which 1 with no hot water at all, with an absurd number of delays and excuses made for failing to fix it, which made us ill and involved staying home from work many days for engineers who never came.
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Nov 17, 2020
My friend had the misfortune of using these fly-by-night agents, should change their name from iMove to iScam. there are much better agents out there in the Traingle.
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17th Mar 2021
reviewed by 'Celeste'
16th Dec 2020
reviewed by 'Katy'
24th Aug 2020
reviewed by 'Kirsty'
23rd Jul 2020
reviewed by 'Erik'
Opening Hours
Address
iMove Property
13 Church Road
Crystal Palace,London
Greater London
SE19 2TF
0208 1665510
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £250,000 | £2,915,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 11 | 0 | 8 | 6 | 29 | 0 | 9 | 0 | 0 | 1 |
Areas covered
- SE19
- Crystal Palace
- SE20
- SE22
- SE27
- SE25
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 12,2021
Apr 12,2021
2
people found
this helpful
this helpful
Those posting positive reviews presumably haven't had to deal with anything contentious with iMove. I've rented 8 properties in London over the years, all very happily, and never imagined a professional agent could treat a good tenant this shamefully.
If you don’t read further, just ...
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Nov 17, 2020
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My friend had the misfortune of using these fly-by-night agents, should change their name from iMove to iScam. there are much better agents out there in the Traingle. ...
Mar 17,2021
Mar 17,2021
0
people found
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I had an excellent experience with iMove Property. In fact I was a returning customer. I had used them in the past and a number of years later I used them again and had my level of satisfaction confermed...
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Dec 16,2020
Dec 16,2020
0
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Raj is an absolutely vile person. He is condescending, rude and doesn't listen or take on board the needs of his clients or the potential buyers.
Stay away from these agents if you can...
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Aug 24,2020
Aug 24,2020
0
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Awful agents. Dealt with Ricky and he did whatever he could to get money out of you. Not trustworthy or honest and absolutely no customer service at all. Do not rent a property with these agents....
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Jul 23,2020
Jul 23,2020
1
people found
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this helpful
We had a terrible experience with this agency.
Be careful when you deal with Mr.M.
During our phone and email conversations with Mr.M have clearly stated that we do not have any income due to COVID-19.
Based on this information, Mr. M agent ...
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Apr 21,2020
Apr 21,2020
0
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Excellent firm. George in particular was very helpful throughout. Bought of them in 2018. He was always available, prompt, pleasant and easy to deal with....
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Mar 03,2020
Mar 03,2020
0
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Found a buyer for my property within the first day of advertisement! Excellent communication and proffesionlism not only by George and Ricky but by all the staff that assisted with the sell of the property. Very competitive rate for selling fees compared with other local ...
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Jan 20,2020
Jan 20,2020
1
people found
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this helpful
iMove is by far the most horrendous agency I have ever dealt with. They are thoroughly incompetent. We have lived at current address for less than 2 years and every major appliance has had to be replaced. Most times this involved a tortuous and protracted back ...
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Sep 11,2019
Sep 11,2019
1
people found
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this helpful
Quite surprised to see so many nice comments (maybe from friends, relatives, or naive blokes) on ImoveProperty.
Thanks to the deposit agency we managed to do justice: the agency had unfairly charged us for things we shouldn't have paid for on our way out.
Moreover, ...
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May 01,2019
May 01,2019
0
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I'm very happy that robert was the agent that we got.
Throughout the process he made sure we got answers to every little and big questions and also that the Landlord and I could reach an agreement.
Very thankful for his patience, commitment and dedication!...
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Feb 07,2019
Feb 07,2019
0
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George listed and sold my house on Southcote Rd, SE25 4RG.
He was very thorough throughout the process, giving me advice when needed, and keeping me up to date consistently.
He was very honest, taking into account the market at the time and it paid ...
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Comment on agent fees
Agents fee’s were very good, one of the cheapest that I was offered.
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Jan 04,2019
Jan 04,2019
0
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Robert Parsons has been extremely helpful through out my flat search to the end.He is hardworking and went the extra to see that the flat was ready and set for my move in.Robert has been very supportive and extremely professional and was always ...
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Comment on agent fees
Good
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Oct 31,2018
Oct 31,2018
0
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Our experience purchasing our first home was extremely positive thanks to iMove in Crystal Palace. Ricky Barbara and his colleagues were responsive, obliging and helpful throughout the entire process. It all went smoothly and now we are delighted to have moved into our new home. ...
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Comment on agent fees
There are no agents fees for the buyer.
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Sep 07,2018
Sep 07,2018
0
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I first had Ricky value our property a couple of years ago; and how I wish I had gone with iMove back then. He was professional and efficient, and above all honest and genuine, but I made the terrible decision to continue to rent my ...
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Comment on agent fees
Mid-range for the area and defintely great value for money.
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Jan 22,2018
Jan 22,2018
0
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I'm very happy that I had a Robert as my agent. He never left any questions unanswered and always responded promptly. I would highly recommend him....
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Jan 19,2018
Jan 19,2018
0
people found
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Very friendly, responsible and helpful really appreciate his help!
Easy to arrange viewing, easy to get in touch, fast answers.
Highly recommended agent....
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Comment on agent fees
Reasonable
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Jan 14,2018
Jan 14,2018
0
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Mr Robert Parsons, was very friendly and professional also very efficient - I was kept informed of everything that was going on which kept the stress levels to a bare minimum. He delivered perfect service from start to finish. He explained everything clearly. Highly recommended.
...
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Comment on agent fees
Good
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Jan 12,2018
Jan 12,2018
2
people found
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Ricky and George have been absolutely superb over the last 5 years I have known them. I am very particular with who I trust and work with.
I have a busy life and they sort out of my property troubles from finding a tenant, selling and ...
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Comment on agent fees
Their fees are very fair given the excellent service they have given me over the years.
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Jan 12,2018
Jan 12,2018
1
people found
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I am very satisfied with the services received. Sophie took into consideration that we had some good and bad credit review and help with the best possible option to secure the rented accommodation...
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Comment on agent fees
Good
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Jan 12,2018
Jan 12,2018
2
people found
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Rob has been really easy to get hold of, and very useful during the house viewing! He explained everything clearly and made the moving process very simple....
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Comment on agent fees
I would say the fees of the company are expensive, at around £500
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Jan 11,2018
Jan 11,2018
1
people found
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I have been using i Move for five years. I discovered them by chance, just walking in off the street. They advised me on the type of rental properties to buy, masterminded the refurbishment of one property and helped with the Completion of the second ...
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Comment on agent fees
Very reasonable
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Dec 13,2017
Dec 13,2017
1
people found
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George and the team has helped me on numerous occasions on both the sales and lettings side! They are punctual, thorough with checks and always keeping me in the loop as to what is going on! Can't recommend highly enough!...
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Comment on agent fees
Agency fees are very fairly priced in this current market and also very well justified.
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Dec 10,2017
Dec 10,2017
1
people found
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The second house I have sold through IMove. They managed a very difficult sale well. Always good communication, honest and I felt they were working in the best interests of all parties involved. I would recommend them....
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Comment on agent fees
Really reasonable and competitive fees for the area.
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Jun 17,2016
Jun 17,2016
1
people found
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IMOVE was Fantastic from my first enquiry to completion.
Buying and selling I found can be very stressful,
Ricky and the IMOVE team are very professional, working with their recommended MW solicitors any questions or quires I had were quickly addressed.
I visited all the ...
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Comment on agent fees
Happy with the agreed commission.
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Dec 14,2015
Dec 14,2015
1
people found
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I am very happy with the way Ricky dealt with the sale of my property. I was also buying a property out of London, and on occasion things got a bit fraught due to our completion date being delayed because of solicitors not liaising with ...
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Dec 02,2015
Dec 02,2015
0
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I would highly recommend imove...I have recently let my property through them. They were professional, knowledgeable and very helpful to me as a first time landlord ..I felt they offered a far more personal service than the corporate agents and secured a quality tenant ...
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Comment on agent fees
Good value for the service given
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Dec 01,2015
Dec 01,2015
0
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Really happy with the service we received from Imove. Ricky worked hard to find suitable buyers for my ex local authority property and helped maintain the chain despite various setbacks throughout the process which was long and convoluted! Would recommend imoves's personal service over more ...
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Comment on agent fees
Property was initially valued at ‚£370k by imove and 2 other estate agents. Initial agreed price of ‚£340k was subsequently reduced upon receipt of the mortgage lenders valuation.
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Jul 24,2015
Jul 24,2015
0
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I am really happy with my recent house sale, I accepted an offer within 2 weeks of going on the market! I explained to Ricky what timescales I was working to and he managed to complete the sale right on the mark so I could move ...
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Comment on agent fees
Ricky agreed that if he didn't get full asking price for my flat, he would reduce the fees a little.
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Jul 02,2015
Jul 02,2015
0
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Not only do imove have a fantastic knowledge of the local market, they are persistent and kept us updated throughout the entire process. Selling a home can be really stressful with two small children in tow, Imove understood this and welcomed the family. More importantly ...
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Jun 30,2015
Jun 30,2015
0
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IMove have provided an excellent service to me in the sale of my property in the Crystal Palace area.
The quality of service from IMove and Ricky in particular was apparent from my initial phone call to branch; the valuation provided was timely and accurate; ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:07 PM 23/12/2014 by Ricky Barbara
