Gosforth, Newcastle upon Tyne, NE3
1.6/5, 13 reviews
15% recommended
50% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
33% lettings fee satisfaction

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“AWFUL. Rubbish from the start for a first tim......”

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Jul 29,2020
Minithumbdown
By: 'Me'
Jul 29,2020
5 people found
this helpful
AWFUL. Rubbish from the start for a first time private renter. I explained that I was unsure what to do with deposits, paperwork and such so my whole apllication process took much longer and I was handing in the wrong things without being advised that she was still waiting for the right documents, so I thought I had done everything right! It took any longer than two weeks to get signed up anyways rendering my initial holding fee useless!!! No help at all. I was misinformed when I handed my deposit over that it would automatically be put into a deposit holding scheme where nobody can touch it until I moved out. Well that was WRONG, yes it is in my contract that the landlord has full control over my deposit, but I did not get that AFTER they took my money. I emailed for help twice after I left the property to which nobody replied, not even to say they couldn't help! It was stressful enough moving right at the start of the corona lockdown without having any help. What is the point of a letting agency for renters?? I am now stuck in a dispute three months later and I don't think I will get it back. Don't give your customers face to face misinformation about the protection of their monies - just be honest and straight up. I have avoided using Pattinson again just for the fact their customer service is severly sub par, especially at Gosforth. DO NOT RECCOMEND FOR RENTERS.
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Latest Reviews

View all Reviews 13
12th Oct 2023
reviewed by 'Sarang'
“Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to ......”
25th Jul 2021
reviewed by 'Sarah L.'
“Excellent experience.Purchased and sold via Pattinson, Gosforth.Kurt explained the selling procedure and was great with the selling details ......”
29th Jul 2020
reviewed by 'Me'
“AWFUL. Rubbish from the start for a first time private renter. I explained that I was unsure what to do ......”
29th Aug 2019
reviewed by 'Siobhan'
“0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could ......”
29th Aug 2019
reviewed by 'Siobhan'
“0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could ......”
28th Nov 2016
reviewed by 'IanG'
“I had a terrible experience when trying to sell a flat with Pattinson's. The descriptions and pictures were terrible, the ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 14:00
  • Sunday: Closed
Address

Pattinson Estate Agents
210 High Street
Gosforth,Newcastle upon Tyne
Tyne and Wear
NE3 1HH
0845 1461591

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 67% £195,000 £220,000
Lettings 100% 33% £550 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 5 2 1 0 1 0 3
Areas covered
  • NE3
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Horrible company...”

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Oct 12,2023
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Susan
By: 'Sarang'
Oct 12,2023
0 people found
this helpful
Absolute cowboys, they have been mismanaging my property for a long time. First they didn’t get the contractor to repair as agreed and completely ignored my instructions and at times they approve repairs without even informing me. I would say definitely read the clauses ...
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“Excellent experience.Purchased and sold via ......”

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Jul 25,2021
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Kurt
By: 'Sarah L.'
Jul 25,2021
0 people found
this helpful
Excellent experience. Purchased and sold via Pattinson, Gosforth. Kurt explained the selling procedure and was great with the selling details and photos of my property. Kind and patient too. Mainly dealt with Keri and Sharon. Loved their friendliness , kindness and were so very helpful. Chased ...
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“AWFUL. Rubbish from the start for a first tim......”

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Jul 29,2020
Minithumbdown
By: 'Me'
Jul 29,2020
5 people found
this helpful
AWFUL. Rubbish from the start for a first time private renter. I explained that I was unsure what to do with deposits, paperwork and such so my whole apllication process took much longer and I was handing in the wrong things without being advised that ...
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“0 stars if I could...”

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Aug 29,2019
Minithumbdown
By: 'Siobhan'
Aug 29,2019
2 people found
this helpful
0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could not get into the flat. She did not have the keys as she thought somebody was living there. Not a great first impression. Rescheduled to ...
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“0 stars if I could...”

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Aug 29,2019
Minithumbdown
By: 'Siobhan'
Aug 29,2019
0 people found
this helpful
0 stars if I could. Never known such incompetence. Went to view a flat, met the estate agent there but could not get into the flat. She did not have the keys as she thought somebody was living there. Not a great first impression. Rescheduled to ...
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“I had a terrible experience when trying to sell a ......”

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Nov 28,2016
Minithumbdown
By: 'IanG'
Nov 28,2016
7 people found
this helpful
I had a terrible experience when trying to sell a flat with Pattinson's. The descriptions and pictures were terrible, the sign was in the wrong place, they constantly struggled with locks and alarms at the property, and I had to chase them all the time ...
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“I am still looking for a house so I do ......”

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Jan 25,2015
Minithumbdown
By: 'BiggHannah'
Jan 25,2015
7 people found
this helpful
I am still looking for a house so I do not want to go into details of why I am writing a negative review in case it makes the service even poorer. I will just say that I spoke to a few different members of ...
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What agent could do to change your mind?
Customer care training definitely required! You are loosing yourselves thousands of pounds of business every week and letting down your customers (both buying and selling). It is such a shame since you have so many lovely properties.
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“No respect from the agency at all.My husband and ......”

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Dec 04,2014
Minithumbdown
By: 'Xia'
Dec 04,2014
8 people found
this helpful
No respect from the agency at all. My husband and I were going to view a property at 12pm this morning in Benton NE3. Unlucky the metro got delayed plus we traveled quite a long distance, so it was exactly 12pm when we arrived the ...
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What agent could do to change your mind?
No. If they could show their customer basic respect and understanding. But definitely no more for me.
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“I was informed by a member of staff I could ......”

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Jul 18,2014
Minithumbdown
By: 'v.unhappy'
Jul 18,2014
0 people found
this helpful
I was informed by a member of staff I could leave the rented property one month early as the landlady was selling. I put my written notice in one month in advance of the new leaving date and I never heard anything so I presumed ...
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“Tried to view a house which looked really really lovely. ......”

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Mar 27,2014
Minithumbdown
By: 'Zut'
Mar 27,2014
4 people found
this helpful
Tried to view a house which looked really really lovely. Pattinsons told me that it was due to be auctioned, but the buyers might accept an offer in advance. This appears to be how they usually work, looking at other reviews. The house looked affordable, ...
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What agent could do to change your mind?
Remember the prospective viewers really want to spend hundreds of thousands of pounds, some of which will come to you. Remember you are acting for the vendors, and if you put off viewers, you will not be popular with vendors.
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“They kept my damage deposit (600) for nearly 4 weeks after I ......”

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Sep 23,2013
Minithumbdown
By: 'disgruntled'
Sep 23,2013
3 people found
this helpful
They kept my damage deposit (600) for nearly 4 weeks after I left and Bill inspected the flat. Disgusyed. They were slow to respond when I had left. Led to many cash flow troubles at next property....
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What agent could do to change your mind?
See above
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“As an executor of my deceased mothers estate I was ......”

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Aug 23,2011
Minithumbup
By: 'A'
Aug 23,2011
3 people found
this helpful
As an executor of my deceased mothers estate I was responsible for the sale of the property. The responsibility for selling the property was given to two estate agents one of which was Pattinsons. I found that dealing with the staff at Pattinsons was a ...
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“Terrible! I have bought and sold property through Keith Pattinson. ......”

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Apr 19,2011
Minithumbdown
By: 'buyer/seller'
Apr 19,2011
2 people found
this helpful
Terrible! I have bought and sold property through Keith Pattinson. A different person calls you up everyday 5/6 times a day about the same property for sale trying to get the commision. The staff are not trained properly and their staff turnover is amazing. I would ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 12:57 PM 29/11/2016 by .

Awards won by Pattinson Estate Agents, Newcastle upon Tyne NE3 1HH



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