50% sales valuation accuracy
50% sales fee satisfaction
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Do not rent from Naylor Powell - the house was in a dirty state when moved in and charged for damage not caused by myself when left (pictures of repairs prior to moving in could not be provided) Only one lady was pleasant to deal with, the rest were rude. Never again!
Was this helpful?
Yes
Yes
Aug 05, 2020
Charged for holes I didn’t make! Proved by photo evidence. Bad job done when moved in and if you had taken photos then and at every review - you would know I didn’t make them. You had to recover money somehow after the amount spent to make the house up to standard at the start. It’s a shame you have a great selling dept but your rental side isn’t good. People only need to read the reviews below and speak to previous tenants to know that! No customer care on your property management side. Enough said. Aug 04, 2020
The total of the claim the landlord made for redecoration was £208 of which £175 was awarded to the landlord and £33 returned to the outgoing tenant. Aug 03, 2020
According to Marc and the landlady it was returned in excellent condition! If you guys had done your job properly at the beginning and all the way through - you wouldn’t have made the charge. Also TDS returned part of your held back money to me! So sorry James Naylor Powell were at fault and I was right to take it to TDS. Don’t try and cover up your inefficiency! Aug 03, 2020
Had the property been returned in an acceptable condition there would have not been any charges made.As the findings from the checkout were not agreed to, the matter was sent to The Tenancy Deposit Scheme for adjudication. With all the necessary documents and photographs (including a signed inventory and schedule of condition), the independent adjudicator agreed with the landlords claim for some items of redecoration to be made good.
The matter has been resolved by the Tenancy Deposit Scheme and it is regrettable that a bad review has been left after all the procedures for an appeal have been followed.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Aug 2024
reviewed by 'robert'
11th Nov 2021
reviewed by 'Karl'
28th Jul 2020
reviewed by 'Sarah'
15th Jun 2020
reviewed by 'Jason'
4th Mar 2020
reviewed by 'Charlotte'
3rd Apr 2018
reviewed by 'Tenant'
Opening Hours
Address
Naylor Powell
Unit C, Barge Arm East
Gloucester Docks
Gloucestershire
GL1 2DQ
01452 398010
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Aug 22,2024
Aug 22,2024
0
people found
this helpful
this helpful
Dear People I am a very vulnerable person and the way Naylor Powell have treated me should be illegal but its not, once again its a letting agent that thrives at the lack of regulation in this industry, they can treat vulnerable people as ...
Attachments
Was this helpful?
Yes
Yes
Nov 11,2021
Nov 11,2021
0
people found
this helpful
this helpful
awful service. Firstly during rental, any issues took too long to resolve, and you had to do all the chasing until it got resolved. Then when at the end of the lease, we had it fully cleaned, sofas laundered, carpets steam cleaned and full tidiedup, ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Do not rent from Naylor Powell - the house was in a dirty state when moved in and charged for damage not caused by myself when left (pictures of repairs prior to moving in could not be provided) Only one lady was pleasant to deal ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05, 2020
View all comments
(4)
Charged for holes I didn’t make! Proved by photo evidence. Bad job done when moved in and if you had taken photos then and at every review - you would know I didn’t make them. You had to recover money somehow after the amount spent to make the house up to standard at the start. It’s a shame you have a great selling dept but your rental side isn’t good. People only need to read the reviews below and speak to previous tenants to know that! No customer care on your property management side ...
Jun 15,2020
Jun 15,2020
0
people found
this helpful
this helpful
I viewed a property to rent there was little water pressure in the house so I asked to which the agent said they would look into it. They didn’t look into this as it was left. Arranged a second viewing, they call me an ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 04,2020
Mar 04,2020
0
people found
this helpful
this helpful
Would have given 0 stars but that's not possible. Absolutely awful communication from day one. We were assigned an agent as standard but this changed constantly, we never knew who to contact with issues and had no one working with us directly. Had many issues with ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 05, 2020
View all comments
(1)
I am very sorry to read your comments on this page. They are very different to the email we recently received from you thanking us for our service and hoping you can rent through us in the future? To clarify your points we do not assign an agent as you suggest, the team as a whole deal with each tenancy. We accept that there was some confusion over the septic tank and do apologise for the inconvenience caused. As soon as we were aware of the full picture it was resolved without delay. With re ...
Apr 03,2018
Apr 03,2018
9
people found
this helpful
this helpful
I am renting from Naylor Powell and they are beyond awful - I would have given them 0 stars but the website had to have at least 1.
The agents do not deal with you after you sign everything and pay their fees - any problems with ...
read full review
read full review
Was this helpful?
Yes
Yes
May 04, 2019
View all comments
(1)
Hi I’m having the same problem with them at the moment
Did you take any of your concerns further as I’m not wishing to let them win ...
Oct 03,2015
Oct 03,2015
0
people found
this helpful
this helpful
I was very keen to find a property to rent in Glos Docks, so viewed a property in June 2015 with Naylor Powell. I decided not to take this property as was smaller than I had wanted. The lettings agent offered to inform me of other ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05, 2015
View all comments
(2)
Unfortunately the demand for Docks apartments is extremely high and we have a large and growing list of waiting potential tenants. This does unfortunately lead to a number of disappointed people. We are sorry that we have not managed to find something that suits your requirements in the time you required it. We have suffered from a few email glitches over the last few weeks whereby people have not always received out replies. That said we have obviously not got it right this time and we apolog ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
