Thank you for the disappointing response. I would like to clear the air and provide some fact check around some "context" that you seem to have provided.

1. About your favours regarding post and our neighbour - with Covid at its peak at that time and my age and asthma condition, I was advised by my solicitor to seek your help in this regard. I don't have a habit of seeking favours but the situation was such.
2. Regarding the tub cleaning - We have hired professional cleaners to deep clean the entire house prior to handing it over to you. Post handing over, the bathroom has been used. This was clear to me when I saw a toilet roll moved from inside the cupboard to the family bathroom. If stains in the tub have come due to usage by Christopher Edwards, it's not on us to get that cleaned.
3. Moving the items - please fact check yourself. You gave me 12 days prior to completion, not 1 month, when you backed off the deal to help me move my items. You should have been clear about the payment terms at the onset, we could have arranged someone else. Instead I had to risk my health, in my condition and move the items myself to the best of my ability. You cannot expect me to transfer the entire amount upfront without knowing who the vendor is, their insurance cover or any details. Yet for 2 empty cardboard boxes, a few dismantled pieces of wood and dining chairs, I have to pay £150. You quoted £100 to remove a loft and half a room full of items. Ridiculous that we had to bear £150 for petty items that can be disposed off free of cost. Your delay in reviewing the status of the house tied our hands and held us back for on negotiating. Else we wouldn't be able to complete on the day. This was unprofessional.

We have followed the legal guidance from our solicitor to the T. He guided us on what we legally are and are not obliged to do and we followed. This is my first sale experience, I was not informed that a meter key has to be left too. We weren't given a working key when we bought the property and had to buy a new one recently. We would have bought a spare if informed - it's less than £5.

I hope you do follow through your suggestion of each party taking account of their responsibilities in this scenario.

We appreciate your feedback but were very disappointed to read the contents of your review. We feel that it portrays us in an extremely unfair way. Whilst, some of the grievances are legitimate the context is totally wrong.
The problem our customer has experienced is related to a renegotiation of a sales price, which in truth, the buyer took advantage of the uncertain and unprecedented times of lockdown and the Covid-19 pandemic. Unfortunately, being such an unpredictable time, no one could foresee how long the lockdown would last and what condition the sales market would be in when Britain reopened. After discussion with yourself and the buyer, you decided to accept the sales price reduction.
We at Christopher Edwards always try to go above and beyond to give our customers the best possible service. In this case, it included collecting and delivering post to the owner who lives very local to the property. Dealing with complaints from neighbours due to faulty items within the property; we even cleaned your bathtub to ensure the best viewing environment.
As discussed in your review, we did ask you to ‘clear’ the property, this was a direct request from the buyer’s solicitor and agreed with your own solicitor. As this was a requirement and you had rejected our £100 clearance cost, telling us you would arrange the clearance yourself. This was a full month before the completion date. We continued to contact you to check you had cleared the property in order to avoid any delays on completion. This was ignored all the way up to the completion day when you confirmed you had not done the work. You have complained that we ‘constantly pressurised’ you to clear the flat and that we caused the delay because the property was not cleared before completion? I don’t think it can be both.
Your failure to provide meter readings was petty, but removing the meter cupboard key was disappointing and caused further delay. We then had to deal with further complaints from neighbours as items were left on a shared driveway as well as inside the property meaning a charge of £150 agreed with solicitors for the new owners to deal with the items you had left.
We always try our best to make any transaction as smooth as possible, however we do need all parties to take responsible to their roles.