Nine Elms Riverside, London, SW8
4.1/5, 67 reviews
79% recommended
100% sales valuation accuracy
83% sales fee satisfaction

“My worst experience by far as tenant. Try to ......”

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Jul 23,2020
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By: 'Luca'
Jul 23,2020
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My worst experience by far as tenant. Try to avoid this agency if you can.

I have been living in England since 7 years ago, in 6 different rental properties. This has been by far my worst experience ever.
I would have plenty of things to say about them, but I will limit myself to just a couple of them, which I consider the most annoying.

We have been left for more than 3 months with a leakage in the bathroom. Although we constantly chased them to have this issue fixed, their disorganisation and carelessness led us to live with buckets to collect the leaked water from the ceiling, for months. This situation pushed us to the edge, and we were thus left with no other choice than finding another rental property somewhere else (during the Covid-19 lock-down!).

Ones we luckily found a new place (where we can now finally live comfortably, with no risk in the bathroom!), their check out process has been awful. They started making up problems to reduce money from our deposit. They asked us to leave the keys in the house based on the current social distancing regulations. However, the key of the balcony which was on the key ring has disappeared (naiveness of us for trusting them and not taking a photo or having an eye witness for this). Eventually, we have been charged more than 200£ to change the lock! I personally left both set of keys in the flat on the kitchen working surface. However, they claimed that the balcony key had disappeared from both key rings(!), and asked me for a picture that could prove my version.

Surprisingly enough, even contacting their manager did not lead to any resolution. They just keep saying "We will be contacting you soon", which obviously it never happens.

As I already mentioned, there are plenty of other things that they did to us, but I am not going through them here, for the sake of time.
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View all Reviews 67
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reviewed by 'Thomas'
“I've used Life to manage a portfolio of 9 London flats for 7 years now for lettings and management. They have always ......”
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reviewed by 'Jamie'
“I enjoyed a stellar service from LiFE Residential. I put my apartment on the market trough the team at their ......”
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a
reviewed by 'Lui'
“James Handley is a very responsible and hard working person. For the past few years, he managed to let out ......”
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reviewed by 'Lynn'
“We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about ......”
Featured Review
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reviewed by 'Rita'
“Life Residential has been taking care of my flat at Albany House for almost 7 years. James Handley is always very ......”
13th Nov 2024
reviewed by 'Bani'
“Lucy and Zainab are Most unprofessional property managementTwo months they are unable to fix a shower and kitchen exhaust and ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Life Residential
11 Flagstaff House, St Georg Wharf, Wandsworth Road
Nine Elms,London
Greater London
SW8 2LZ
0207 582 7989

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 83% £267,500 £520,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
11 2 32 10 3 0 4 0 3 2
Areas covered
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Canary Wharf, E14
Greenwich, SE10
Head Office, NW10
London West, W3
Nine Elms Riverside, SW8
North & City, N5
Royal Wharf, E16
South Bank, SE1
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“Excellent agent in Nine Elms...”

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Apr 17,2023
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Melody
By: 'Thomas'
Apr 17,2023
0 people found
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I've used Life to manage a portfolio of 9 London flats for 7 years now for lettings and management. They have always found excellent tenants - I've not had a single default over what must be 50-60 tenancies and no damage beyond wear and tear. I find ...
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By: LiFE Residential
Apr 18, 2023
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Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by Melody and the LiFE team. ...
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“Top service!...”

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Aug 16,2020
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By: 'Jamie'
Aug 16,2020
0 people found
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I enjoyed a stellar service from LiFE Residential. I put my apartment on the market trough the team at their offie at St George Wharf. Straight after the property got listed, it got snapped up - the team had contacts who were looking so the ...
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“James Handley is a very responsible and hard ......”

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Sep 23,2019
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By: 'Lui'
Sep 23,2019
0 people found
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James Handley is a very responsible and hard working person. For the past few years, he managed to let out our flat in a very short timeline. We can rely on his professional advice. He is always helpful and deals with our needs accordingly. Thanks ...
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“We have been dealing with Evelyn Nti.Gyan , p......”

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Sep 30,2019
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By: 'Lynn'
Sep 30,2019
0 people found
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We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about every aspect of renting a flat, she dealt quickly with every request - she has made renting a flat a positive experience! Many thanks Evelyn ,...
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“James of Life Residential...”

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Sep 17,2019
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By: 'Rita'
Sep 17,2019
0 people found
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Life Residential has been taking care of my flat at Albany House for almost 7 years. James Handley is always very helpful. When I need to sort out any issue, I know I can turn to James who is very responsive and responsible and will help ...
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“Lucy and Zainab are Most unprofessional prop......”

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Nov 13,2024
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By: 'Bani'
Nov 13,2024
0 people found
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Lucy and Zainab are Most unprofessional property management Two months they are unable to fix a shower and kitchen exhaust and light. Have stopped taking calls. And respond as if they are doing an obligation on you ! If you want further reference please let me ...
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“Eugen was super helpful through the whole pro......”

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Sep 22,2023
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Eugen
By: 'Anna'
Sep 22,2023
0 people found
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Eugen was super helpful through the whole process from initial inquiry to the move in date. Thank you for it our help!...
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“Shit as hell. They will bother you during the......”

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Apr 25,2023
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By: 'Reporter'
Apr 25,2023
0 people found
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**as hell. They will bother you during the entire time if you are a tenant. The landlord are invisible and let tenant take the whole responsibility. The maintenance of their property are trash. They will ignore your problem, but when they need your corporation, they ...
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“I expressed an interest in a property and wan......”

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Mar 25,2021
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By: 'EM'
Mar 25,2021
0 people found
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I expressed an interest in a property and wanted to get more information but the agent who called today at 8.45 tried to get so much information about myself rather than providing information on the property. He asked what do I do for living etc. when ...
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“Avoid if you expect good customer service...”

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Sep 22,2020
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By: 'Sili'
Sep 22,2020
0 people found
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I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him: 1. Lack of Communication/Professionalism - ...
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By: Julian
Feb 19, 2021
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As a oversea landlord, I recently used Life Residential as my leasing and management agent, during the last 2 months of working with them, I must say it has been such a delighted experience. - James is the leasing manager, who has been really helpful to have the apartment published/leased out ASAP, alway available to answer all my queries within and beyond working hours, also giving appropriate advices on what is needed or not needed so I could save some money. - Aiste is my leasing agent. ...

“My worst experience by far as tenant. Try to ......”

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Jul 23,2020
Minithumbdown
By: 'Luca'
Jul 23,2020
0 people found
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My worst experience by far as tenant. Try to avoid this agency if you can. I have been living in England since 7 years ago, in 6 different rental properties. This has been by far my worst experience ever. I would have plenty of things to say ...
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“Your Deposit Won't Be Returned......”

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Jun 06,2020
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By: 'Alan'
Jun 06,2020
0 people found
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All the services that were provided by Life Residential up to the point of leaving the apartment were ok, the problems started when we tried to reclaim our £5,000+ deposit - 7 weeks after the end of our tenancy Life Residential is refusing to return it. Let ...
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“Andy is very punctual and kind during the who......”

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Oct 11,2019
Minithumbup
By: 'Jerry'
Oct 11,2019
0 people found
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Andy is very punctual and kind during the whole process. The property is nice and well refurbished. A wonderful experience!...
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“Thank you Valentins!...”

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Aug 07,2019
Minithumbup
By: 'Liz'
Aug 07,2019
0 people found
this helpful
Thank you to Valentins in the Westminster office for his guidance in the sale of our property. He succeeded where other agents had failed. He achieved this because he had the customer base, his marketing was excellent. The photos taken really showed the place well, ...
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“Fantastic experience!...”

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May 03,2019
Minithumbdown
By: 'Dr.A.Khalil'
May 03,2019
0 people found
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Kudos to our lovely property manager Amrita Rathod, who led us through all the steps, was always responsive and entertained the silliest of our queries always with a smile! She helped us land a beautiful apartment, was always one call away and guided us very ...
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“THANK YOU SOOOO MUCH...”

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May 02,2019
Minithumbdown
By: 'J.Lane'
May 02,2019
1 people found
this helpful
I was desperate to find a flat for my daughter as she had found her first job and needed to be living in London urgently. Wesley was fantastic. He guided us through the whole procedure and made it fairly easy. He kept us informed all ...
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Comment on agent fees
Fair
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“Highly Professional Agent / Agency...”

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Jan 29,2019
Minithumbup
By: 'Hamid'
Jan 29,2019
0 people found
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As a Landlord, I was looking for a Agency that I could work with on a long-term basis as I am not based out of UK. Life Residencial has always been extremely professional in their dealings with me and have ensured that they take my ...
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Comment on agent fees
Adequate for the work they provide.
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“Very good experience...”

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Jan 23,2019
Minithumbup
By: 'Lynn'
Jan 23,2019
0 people found
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Both Wesley amd Eli made the whole experience with LifeResidential a pleasure to deal with , they are both so helpful and willing to spend any amount of time to help. I wouldnt hesitate to recommend them to others. Many thanks , Lynn...
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Comment on agent fees
Okay
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“unprofessional...”

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Sep 03,2018
Minithumbdown
By: 'tema'
Sep 03,2018
2 people found
this helpful
very poor customer care and unprofessional with managing the property and irresponsible of any thing after they get paid which is so disappointing...
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“Enderit was extremely helpful on our first viewing. He was ......”

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Mar 23,2015
Minithumbup
By: 'Mervyn'
Mar 23,2015
0 people found
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Enderit was extremely helpful on our first viewing. He was there to meet and greet and he provided all the necessary information concerning the property. He took careful note of the points we raised and where there was a requirement to repair or renew a ...
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Comment on agent fees
These were satisfactory for the Central London Area.
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“Endrit at LIFE Residential was very helpful.1. He emailed me ......”

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Mar 11,2015
Minithumbup
By: 'K'
Mar 11,2015
0 people found
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Endrit at LIFE Residential was very helpful. 1. He emailed me with all the available studios in the building I was interested in. 2. He took photos and videos for me to view whilst I was not in London. 3. He spoke to the landlord and informed me ...
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“Samuel is friendly,responsible and a good problem solver.I ......”

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Mar 11,2015
Minithumbup
By: 'JASON'
Mar 11,2015
0 people found
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Samuel is friendly,responsible and a good problem solver. I was faced a problem of moving out last tenant furnitures. Sam helps me right away and done it very well....
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“Samuel is a friendly,responsible and a good problem solver ......”

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Mar 11,2015
Minithumbup
By: 'JASON'
Mar 11,2015
0 people found
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Samuel is a friendly,responsible and a good problem solver person. I was faced a problem of moving out last tenant furnitures. Sam helps me right away and done it very well....
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“very nice and efficient service, Samuel was always available and ......”

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Mar 10,2015
Minithumbup
By: 'Carmela'
Mar 10,2015
0 people found
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very nice and efficient service, Samuel was always available and approachable when needed. The Company seems to be flexible in terms of reference. Overall good experience...
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“It was great experience to deal with Life Residential,especially ......”

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Feb 18,2015
Minithumbup
By: 'Ilya'
Feb 18,2015
0 people found
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It was great experience to deal with Life Residential,especially with Endrit. I wanted to thank you for finding a great place for me! Thank you so much for all your assistance...
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“hi just like to say i found endrit very helpful ......”

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Feb 17,2015
Minithumbup
By: 'NAEEM'
Feb 17,2015
0 people found
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hi just like to say i found endrit very helpful i will be using their services in future very soon...
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Comment on agent fees
very good
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“Endrit is professional, responsive, and helpful. Samuel has been helpful ......”

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Feb 11,2015
Minithumbup
By: 'Fei'
Feb 11,2015
0 people found
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Endrit is professional, responsive, and helpful. Samuel has been helpful to provide relevant information too. Mikky helped with the viewing- good knowledge of property and helpful. Good experience overall. Will probably use the service again....
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“Simone is a very responsive agent and promptly addresses all ......”

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Feb 05,2015
Minithumbup
By: 'Perspective'
Feb 05,2015
0 people found
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Simone is a very responsive agent and promptly addresses all of our queries. It was a great pleasure working with a friendly agent who understands our needs and is fully able to provide knowledgeable guidance on the renting process. If I needed to find another ...
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“Edward was very helpful, dedicate, professional and competent since our ......”

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Jan 31,2015
Minithumbup
By: 'Maria'
Jan 31,2015
0 people found
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Edward was very helpful, dedicate, professional and competent since our first contact. He contacted other offices of the group, in order to meet our requirements, being very pro-active. With no doubt, we'd like to work with him on our next relocation and we'll recommend him ...
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“Hi, I arrived in London few weeks ago, as I ......”

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Jan 27,2015
Minithumbup
By: 'Tatiana'
Jan 27,2015
0 people found
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Hi, I arrived in London few weeks ago, as I was relocated from Moscow to London by my employer. Given that my Company arranged apartment for first 2 weeks only, I was not flexible on the deadlines and was urgently looking for place to move in. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Life Residential

Branch - Nine Elms Riverside, London, SW8

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