50% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Jul 21,2020
Jul 21,2020
1
people found
this helpful
this helpful
We would never consider using these estate agents due to their being totally unprofessional particularly when it comes to selling property. We made an appointment to meet Alistair at a site to undertake a viewing which was just under half an hour away. My daughter also travelled separately to meet us there. We arrived at the road on time but were unable to find the property which was within Burnham beeches and not your normal house number address. We waited ten minutes then phoned their office for further directions which they could not supply so we gave them clear details of the exact spot where we were waiting. They said they would pass our message to Alistair who was supposed to meet us there and that he would phone us back. We waited almost half an hour by which time our daughter had to leave so we phoned their office and only got an answer phone, but at least we had the courtesy to let them know that we could not wait any longer. We received a call approximately two hours later from Alistair saying he could not phone us back at the time as there was a diget missing from our phone number which was total BS. As their office received our number when we phoned at 10.40 and furthermore if there had been a diget missing Alistair would not of been able to phone us back two hours later. When he did phone I said that I wanted to make a formal complaint to one of the directors then surprise surprise I was cut off. So I had to phone back and was told that I was speaking to a Director called Mike, and voiced our total dissatisfaction for what it was worth. If we could give them a minus star rating that would be to good for this company given the way they treat potential purchasers.
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Latest Reviews
3rd Sep 2023
reviewed by 'Tom Watts'
9th Aug 2023
reviewed by 'J Gill'
27th Sep 2022
reviewed by 'Fiona'
11th Sep 2020
reviewed by 'Pat'
14th Apr 2020
reviewed by 'Sharon'
Opening Hours
Address
Hilton King & Locke
Sherriff House The Broadway
Farnham Common,Slough
Buckinghamshire
SL2 3QH
01753 643555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £310,000 | £600,000 |
| Lettings | 100% | 75% | £1,095 | £1,400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 1 | 1 | 0 | 2 | 0 | 0 | 2 |
Areas covered
- SL2
- UB2
- SL1
- SL3
- UB8
- UB4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Sep 03,2023
Sep 03,2023
0
people found
this helpful
this helpful
I cannot rate Hilton King and Locke highly enough, particularly Jenny Hall (Head of Lettings).
From my first contact with Jenny, she has gone above and beyond to find a wonderful home for my wife and I to rent.
Unlike many of the other estate ...
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Aug 09,2023
Aug 09,2023
0
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We were truly impressed with the service we received from HKL.
Every member of the team that we dealt with, James, Michelle, Ciara and Leigh were approachable, professional and friendly .
Emails and phone calls were responded to quickly and efficiently.
I would like to thank ...
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Sep 27,2022
Sep 27,2022
0
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Jenny could not have worked harder for us. She had a short time-frame in which to find us a home within a very small area at a time when rental properties were not thick on the ground. She knew exactly what we wanted and came ...
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Sep 11,2020
Sep 11,2020
0
people found
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Jenny Hall was absolutely brilliant in the smooth change over from one tenant to the next tenant at short notice due to previous tenants circumstances .Have been a landlord with Hilton , King and Locke for 13 years have been very satisfied during that time frame and ...
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Jul 21,2020
Jul 21,2020
1
people found
this helpful
this helpful
We would never consider using these estate agents due to their being totally unprofessional particularly when it comes to selling property. We made an appointment to meet Alistair at a site to undertake a viewing which was just under half an hour away. My daughter ...
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Apr 14,2020
Apr 14,2020
0
people found
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Jenny at Farnham Common is amazing!
Despite the lockdown & her incapacitation following an operation, she has gone above and beyond in preparing & listing my property for rental.
As a landlord she makes my life so easy. She keeps me informed, advises me of all my ...
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Aug 21,2018
Aug 21,2018
1
people found
this helpful
this helpful
Absolutely disgusting service. I would not wish on anyone to be stuck with them. No responses or 3 week waits for a reply from the agency, and not helpful what so ever. I won't say the name of the property but if you are thinking of ...
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Comment on agent fees
No comment, they could have no agency fees and I still wouldn't use them.
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Aug 07,2018
Aug 07,2018
0
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HKL were extremely helpful during our purchase. They always kept us informed, went out of their way to help and were always very understanding and approachable. Tania in particular often went out of her way to sort issues and keep things running smoothly so our ...
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Mar 02,2018
Mar 02,2018
1
people found
this helpful
this helpful
My partner and I are first time buyers and a little wet behind the ears in terms of buying property. Found a place we loved, had an offer accepted and were advised by this estate agent to arrange solicitors(fees paid) and sales memo issued. ...
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Mar 22, 2018
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(1)
Thank you for taking the time to review Hilton, King and Locke, however we are very sorry to hear you haven't had a good experience. We take all complaints very seriously and I have fully investigated this matter.
I understand that the property you offered on had previously declined a lower offer from another interested party and the vendors then went on to accept your offer, at this stage we took the property off the market and advised you to proceed. Unfortunately the party that had offered p ...
Mar 16,2017
Mar 16,2017
0
people found
this helpful
this helpful
I had listed my property for sale with another ' big reputation' agent locally - 3 months , 4 viewings, starting to stagnate - worried a move would become impossible.
Enter Leigh and team at Hilton King and Locke Farnham Common branch. The difference is service , attention to ...
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Comment on agent fees
Fees are better than local competitors - quite amazed and considering the performance well worth it!
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Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 17/03/2023, 4:42 PM by Ciara EvansComplaints Procedure
Contact Leigh Gridley or Mark Prieg
Last updated at 3:42 PM 17/03/2023 by Ciara Evans
