75% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Jul 21,2020
Jul 21,2020
3
people found
this helpful
this helpful
ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR COMMUNICATION!!!
AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ALONE HAVE THEM HANDLE YOUR PAPERWORK!
Me and my housemates are students and saw an amazing student house with great amenities. Got accepted to go through with paperwork in March, paid and signed the holding deposit and completed one page of referencing. Then lockdown happened and we never heard a single email or call from then until June. Despite us an excessive amount of emails and calls and even our University was involved in chasing up the completion of paperwork. Once someone answered the calls from both ourselves and our parents we were just given the excuse "Oh i will call you back later in the day to see what the Landlord says" "I'll transfer you to the other colleague" which was utter lies. This was from a Kingswood agent (Rachel) who was covering for her work colleague (Emma) at the Filton Office. She had told me that she couldn't access any of our documents and couldn't find the contact details of two of our housemates ?? Despite telling us that she was covering for the Filton Office and despite our first ever email with Connells being our contact information. We never heard back off them after those calls for about 10 days.
After numerous answering machines and rude incompetent staff, Emma our initial agent came back to work off furlough June 19 and emailed with us saying that due to the pandemic the landlord did not want to rent out the house anymore and would issue us a refund instantly ?? It took Connells 3 months to email us with that one and only email.
They were ridiculous with the refund it took them 2 weeks and a complaint email to even take any urgency to refund the holding deposit. Despite us sending emails about the urgency of refunding it quickly so that we could look for other student houses. We understood that everyone had been affected by the pandemic but an email or call would have been useful. However, as students we deserved to know what was going on with our house and the paperwork.
YOU CAN IMAGINE OUR FRUSTRATION. TIED TO A HOLDING DEPOSIT, INCOMPETENT AND RUDE COMMUNICATION FROM TWO CONNELLS OFFICES. AND NO ACCOUNTABILITY FOR THE HASSLE, AND UNNECESSARY STRESS THAT THEY HAVE CAUSED ON US. And now being back home from our university term, having to travel back and forth to bristol to view other houses is not the most ideal when a pandemic still exists and some of our families are prone or how we envisioned our summer break to be.
AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ALONE HAVE THEM HANDLE YOUR PAPERWORK!
Me and my housemates are students and saw an amazing student house with great amenities. Got accepted to go through with paperwork in March, paid and signed the holding deposit and completed one page of referencing. Then lockdown happened and we never heard a single email or call from then until June. Despite us an excessive amount of emails and calls and even our University was involved in chasing up the completion of paperwork. Once someone answered the calls from both ourselves and our parents we were just given the excuse "Oh i will call you back later in the day to see what the Landlord says" "I'll transfer you to the other colleague" which was utter lies. This was from a Kingswood agent (Rachel) who was covering for her work colleague (Emma) at the Filton Office. She had told me that she couldn't access any of our documents and couldn't find the contact details of two of our housemates ?? Despite telling us that she was covering for the Filton Office and despite our first ever email with Connells being our contact information. We never heard back off them after those calls for about 10 days.
After numerous answering machines and rude incompetent staff, Emma our initial agent came back to work off furlough June 19 and emailed with us saying that due to the pandemic the landlord did not want to rent out the house anymore and would issue us a refund instantly ?? It took Connells 3 months to email us with that one and only email.
They were ridiculous with the refund it took them 2 weeks and a complaint email to even take any urgency to refund the holding deposit. Despite us sending emails about the urgency of refunding it quickly so that we could look for other student houses. We understood that everyone had been affected by the pandemic but an email or call would have been useful. However, as students we deserved to know what was going on with our house and the paperwork.
YOU CAN IMAGINE OUR FRUSTRATION. TIED TO A HOLDING DEPOSIT, INCOMPETENT AND RUDE COMMUNICATION FROM TWO CONNELLS OFFICES. AND NO ACCOUNTABILITY FOR THE HASSLE, AND UNNECESSARY STRESS THAT THEY HAVE CAUSED ON US. And now being back home from our university term, having to travel back and forth to bristol to view other houses is not the most ideal when a pandemic still exists and some of our families are prone or how we envisioned our summer break to be.
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Opening Hours
Address
Connells
Unit 4 The Shields Retail Centre Gloucester Road
Bristol
Gloucestershire
BS34 7BR
0117 9314455
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £570 | £975 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 2 | 2 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 04,2022
Dec 04,2022
1
people found
this helpful
this helpful
We entrusted Connells with the sale of our elderly & recently widowed mothers property. Connells were more than dreadful , we had to chase them consistently, they procrastinated & dragged out what should of been a quick & easy sale . They made lots of excuses which we later found ...
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May 06,2022
May 06,2022
0
people found
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Whole new team… bought house from Conells yrs ago and was ok. decided to sell with them now because of good fees. Very impressed. They are turning it around in there well done...
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May 06,2022
May 06,2022
0
people found
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Friendly sales and lettings team clearly work as one and not separate like I have seen in the past…. All will pass messages across and liaise with each other for vendor and buyer...
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May 06,2022
May 06,2022
0
people found
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Letting my property for 5 years never a problem. Always responsive and nothing to much of a problem. Always easy to work with...
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Jul 21,2020
Jul 21,2020
3
people found
this helpful
this helpful
ABSOLUTELY INCOMPETENT AND USELESS WITH THEIR COMMUNICATION!!!
AVOID AT ALL COSTS!! DO NOT EVEN BOTHER GOING TO A VIEWING LET ALONE HAVE THEM HANDLE YOUR PAPERWORK!
Me and my housemates are students and saw an amazing student house with great amenities. Got accepted to go ...
read full review
read full review
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Mar 05,2019
Mar 05,2019
1
people found
this helpful
this helpful
Absolutely terrible experience, by far the worst customer service I have ever come across in any sector. It is a wonder this business is still able to function as a lettings agency.
The property we let through Connells is in a wonderful location and the ...
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Comment on agent fees
Terrible as their is nothing received in return.
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Jan 26,2017
Jan 26,2017
2
people found
this helpful
this helpful
What a waste of time! The branch manger (*) valued our house and did his sales pitch etc. and then we began negotiating rates. We eventually settled on a rate which was 0.3% lower than their original rate. Another week went by with me considering other agents. ...
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Comment on agent fees
Awful
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Jan 09,2014
Jan 09,2014
5
people found
this helpful
this helpful
Abysmal customer service. We were unwise enough to also use the solicitor linked to their company. Worst mistake we could of made. Neither the estate agents connells or the solicitors involved bothered returning calls to either ourselves or the person buying the property who is ...
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Jan 06,2013
Jan 06,2013
10
people found
this helpful
this helpful
Totally unprofessional!! I am an experienced property buyer and this is the worst agents I have had the misfortune of dealing with. After signing exchange documents in my solicitors and all ready to go ( as a cash buyer I was exchanging and completing on the ...
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What agent could do to change your mind?
Got the sale through before Christmas as plannedAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
