0% lettings valuation accuracy
99% lettings fee satisfaction
Jul 21,2020
Jul 21,2020
0
people found
this helpful
this helpful
I have rented a room through Eastleigh Leaders.
They assured me the room was clean and ready for me to move in.
It was not cleaned and the bed was filthy and under the mattress was lumps of
Wood due to broken bed frame.
Filthy curtains, windows, shower full of limescale, badly marked walled, dirty cupboards and
Drawers. Cobwebs.
This was all shown on the itinerary with photos at least 5 working days before l moved in.
This could have been rectified before I arrived.
General cleaning of community rooms not good.
I can not understand why a member of the Leaders letting team would approve my room
For me to move in then spend a week trying to get the room up to an acceptable standard,
Which I hoped for when l moved in.
The staff were rude and aggressive and I had to contact the landlord to get the room
To a reasonable standard.
Leaders company standards fell to an all time low this time.
They definitely did not adhere to their website this time. The staff should be ashamed.
They would not have wanted to sleep in the room l was given. So they should not have
Expected me to.
They assured me the room was clean and ready for me to move in.
It was not cleaned and the bed was filthy and under the mattress was lumps of
Wood due to broken bed frame.
Filthy curtains, windows, shower full of limescale, badly marked walled, dirty cupboards and
Drawers. Cobwebs.
This was all shown on the itinerary with photos at least 5 working days before l moved in.
This could have been rectified before I arrived.
General cleaning of community rooms not good.
I can not understand why a member of the Leaders letting team would approve my room
For me to move in then spend a week trying to get the room up to an acceptable standard,
Which I hoped for when l moved in.
The staff were rude and aggressive and I had to contact the landlord to get the room
To a reasonable standard.
Leaders company standards fell to an all time low this time.
They definitely did not adhere to their website this time. The staff should be ashamed.
They would not have wanted to sleep in the room l was given. So they should not have
Expected me to.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Nov 2023
reviewed by 'Adenuga'
29th Mar 2021
reviewed by 'Tim'
21st Jul 2020
reviewed by 'Dawn'
27th Jan 2020
reviewed by 'Yijie'
29th Jan 2014
reviewed by 'Mr.'
17th May 2013
reviewed by 'Carolyn'
Opening Hours
Address
Leaders
12 High Street
Eastleigh
Hampshire
SO50 5LA
02380 900 808
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £350 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 1 | 5 | 1 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- SO50
SO53
SO30
SO18
SO52
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 22,2023
Nov 22,2023
0
people found
this helpful
this helpful
I recently had the pleasure of working with Leaders lettings, Molly, in securing my first apartment. Molly was incredibly helpful throughout the entire process. She provided valuable insights, promptly addressed my queries, and guided me seamlessly through each step. Her professionalism and friendliness made the ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2021
Mar 29,2021
0
people found
this helpful
this helpful
When I first met Denise at Leaders Eastleigh over a month ago I was very impressed with the professionalism and knowledge that Denise immediately showed me!
I selected the second property that Denise provided me with photographs of and, later that day I was able ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21,2020
Jul 21,2020
0
people found
this helpful
this helpful
I have rented a room through Eastleigh Leaders.
They assured me the room was clean and ready for me to move in.
It was not cleaned and the bed was filthy and under the mattress was lumps of
Wood due to broken bed frame.
Filthy ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2020
Jan 27,2020
0
people found
this helpful
this helpful
Really good experience and find a dream property to rent. Really effective work and lovely customer experience. Gonna move in at end of this month, looking forward to it...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 29,2014
Jan 29,2014
0
people found
this helpful
this helpful
I have been dealing with Leaders in Eastleigh for 10 years, first as a tenant and later as a landlord. During that time, I have been constantly impressed by the high quality service they have provided and as an oversees landlord, it's reassuring to know that ...
read full review
read full review
Was this helpful?
Yes
Yes
May 17,2013
May 17,2013
0
people found
this helpful
this helpful
We have used Leaders in Eastleigh for about nine years. Ellie throughout that time has been our main contact although other team members have helped also. Their friendly yet business like approach has made it easy for us to deal with them. From advice to ...
read full review
read full review
Was this helpful?
Yes
Yes
May 13,2013
May 13,2013
0
people found
this helpful
this helpful
My experience of using Leaders in Eastleigh could not have been better. We were moving to the area for work relocation and had limited time to find a place to rent. Della took us under her wing and and made sure every step of the ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 04,2012
Dec 04,2012
1
people found
this helpful
this helpful
I have dealt with several lettings agents over the past 8/9 years and had some very unpleasant experiences which lived upto the 'money is their only concern' orientated stereotype of estate agencies, but that stereotype has been smashed out the park by the staff at Eastleigh ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2012
Nov 08,2012
0
people found
this helpful
this helpful
We are landlords by circumstances due to a weak housing market when we wnted to sell. Ellie took time time to answer our questsions and was able to guide us through the whole landlord process. I would not hesitate to recommend Leaders Eastleigh to anyone ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30, 2012
View all comments
(1)
This is not a negative review. These are positive comments with 5 out of 5 stars, the wrong box has obviously been marked. ...
Nov 07,2012
Nov 07,2012
0
people found
this helpful
this helpful
I have used the services of Ellie and her team for many years and so I can comment knowledgeably about them. I am highly impressed with the team's thoroughness, professionalism and friendliness. Additionally, the staff respond to tenants' requests in a timely manner. As they ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2012
Oct 19,2012
1
people found
this helpful
this helpful
I have found Leaders, Eastleigh Branch very helpful right from the start. Ellie came to visit me at my home and went through the process very thoroughly and put my mind at rest as I had never been a landlord before.
If I have any ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2012
Oct 11,2012
0
people found
this helpful
this helpful
I chose Leaders because they exclusively deal with Lettings. They were very good at informing me of when the viewings were booked in and everyone I dealt with was helpful, kind and informative. I am a very satisfied customer....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2012
Oct 10,2012
0
people found
this helpful
this helpful
I am very impressed with the level of service and dedication I have received from Diana Edwards for over 10 plus years that she has been managing my properties. She was particularly helpful when disaster struck and we had a pipe burst during a short period ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 01,2012
Oct 01,2012
0
people found
this helpful
this helpful
Leaders have been looking after a property of mine for over 10 years. I have always had good service from them. I have dealt primarily with Diana, who has handled any tennant issues efficiently and resolved maintenance problems quickly. She is very professional, but has a ...
read full review
read full review
Was this helpful?
Yes
Yes
May 14,2012
May 14,2012
0
people found
this helpful
this helpful
I moved to dealing with Leaders after having a bad experience with Pearsons and then letting my property privately and found them to be excellent. The Manager in Eastleigh office, Ellie Davies, sat down and explained all their different levels of service to me and ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
