99% sales valuation accuracy
99% sales fee satisfaction
96% lettings valuation accuracy
98% lettings fee satisfaction
Jul 20,2020
Jul 20,2020
4
people found
this helpful
this helpful
From the moment I moved into the house I was renting with Harrisons estate agents in Bolton I have had nothing but issues.
The house was left in a unlivable state due to its dirtiness which meant I had to do a lot of my own painting and decorating the previously owner/tenant had left all of their belongings including a Commode in the dining room *, I took care of this and did not mention to avoid embarrassment.
Firstly (aside from the cosmetic issues) I reported damp in the bedroom which took 6 months for them to do anything about, every evening I would get into my bed where my sheets would wet from dampness and mould. I also had damp on my belongings. I secondly reported black mould on my bathroom walls which was resolved after 1 year of living in the property after having numerous contractors out to access the mould and claim that it was not just bad for my health but was actually in fact a leak coming from the attic which was only getting worse. nothing was ever done to permanently fix this, only to slow down the progress. When I did speak with my account managers I was belittled and told I should try opening a window as if that wouldn't be my first solution.
I learnt to live with the damp and it became bearable after I had been fitted an extractor fan in the bathroom.
I was later broken into from the back gate which was left broken and unlockable, after reporting this I lived in the property almost 4 years to which it was never fixed.
I constantly call to speak with my account manager to which she is never available to speak to, I am promised a call back to which I never get.
6 months into living in the property the toilet broke, this was then replaced with a cheap toilet leaving the bathroom tiles exposed and the bathroom looking like a building site, I had two bathrooms in the home and only one was useable which was located through my bedroom, meaning work men and women where able to walk through my bedroom as they pleased, the other toilet I was told needed a new ball joint which was never replaced. As this was my home I grin and bared it and covered what I could with paint to make slightly more aesthetically pleasing. The house was rather charming once I made it home.
along with the toilet breaking we also had a problem with the boiler, we had no hot water and had to stay with family for 2 weeks. at no point was any compensation or a rent deduction offered. This boiler was poorly fitted and left pipes exposed in the kitchen, pipes would get hot when water would flow, meaning I would occasionally burn myself.
I took photographs of all cosmetic damage including pulls to the carpet, damage to paint work, exposed gas pipes from the old fire as well as a dangerous flooring in the bathroom.
As mentioned I lived here for 4 years did numerous work on the house making it look as nice as possible, constant cleaning, never missed a rent payment and was what I would say a fantastic tenant. I kept my mouth shut about the fact my gas was only checked once in 3 years....
I unfortunately had to leave the property due to my job being relocated which was very sad as this had been my home for 4 years. upon leaving I had the home professionally cleaned and left it in a much better state than it had ever been.
I had to leave very promptly and although I was giving short notice and expected to pay a months rent I requested to be given some form of discount as I wouldn't be living there and they would be able to move someone else in straight away, this was declined.
fine.
2 weeks later I still do not have my deposit and I am being made to pay for labour and damage that I did not make, I have 2 pet cats which I paid a extra deposit to keep whom had made some slight damage to the top step of the stairs carpet (which as previously mentioned was already in a very poor state, being dirty, plucked and marked with what looked like an iron burn in the rear bedroom) happy for me to make a contribution to fix this out of my deposit, I was told the step itself would cost £40 but the labour a whopping £257, after ringing around numerous carpet fitters I have learnt that a small staircase (which it is) costs around £40 in labour so it seems to me I am paying for the entire building to be fit with new carpets.
The list goes on with the nightmares I have had with this property but I have remained polite and reasonable. Only now am i beginning to get extremely frustrated after asking to speak with either A. the landlord directly to find out where these atrocious quotes are coming from or B. the branch manager .
After asking over a week ago to speak with the manager and being very patient I still have not heard back from anyone and every time I call for my account manager (Katie) she is busy or out of the office which I am now wondering if she even works there as she never seems to be there. Therefore I feel this poor review is my last resort.
I will not have my good nature taken advantage of and I feel well and truly let down with what I had assumed from the beginning was a good agency.
I would like to make a separate note that I have found Francesca and Hannah very helpful over the last few years.
The house was left in a unlivable state due to its dirtiness which meant I had to do a lot of my own painting and decorating the previously owner/tenant had left all of their belongings including a Commode in the dining room *, I took care of this and did not mention to avoid embarrassment.
Firstly (aside from the cosmetic issues) I reported damp in the bedroom which took 6 months for them to do anything about, every evening I would get into my bed where my sheets would wet from dampness and mould. I also had damp on my belongings. I secondly reported black mould on my bathroom walls which was resolved after 1 year of living in the property after having numerous contractors out to access the mould and claim that it was not just bad for my health but was actually in fact a leak coming from the attic which was only getting worse. nothing was ever done to permanently fix this, only to slow down the progress. When I did speak with my account managers I was belittled and told I should try opening a window as if that wouldn't be my first solution.
I learnt to live with the damp and it became bearable after I had been fitted an extractor fan in the bathroom.
I was later broken into from the back gate which was left broken and unlockable, after reporting this I lived in the property almost 4 years to which it was never fixed.
I constantly call to speak with my account manager to which she is never available to speak to, I am promised a call back to which I never get.
6 months into living in the property the toilet broke, this was then replaced with a cheap toilet leaving the bathroom tiles exposed and the bathroom looking like a building site, I had two bathrooms in the home and only one was useable which was located through my bedroom, meaning work men and women where able to walk through my bedroom as they pleased, the other toilet I was told needed a new ball joint which was never replaced. As this was my home I grin and bared it and covered what I could with paint to make slightly more aesthetically pleasing. The house was rather charming once I made it home.
along with the toilet breaking we also had a problem with the boiler, we had no hot water and had to stay with family for 2 weeks. at no point was any compensation or a rent deduction offered. This boiler was poorly fitted and left pipes exposed in the kitchen, pipes would get hot when water would flow, meaning I would occasionally burn myself.
I took photographs of all cosmetic damage including pulls to the carpet, damage to paint work, exposed gas pipes from the old fire as well as a dangerous flooring in the bathroom.
As mentioned I lived here for 4 years did numerous work on the house making it look as nice as possible, constant cleaning, never missed a rent payment and was what I would say a fantastic tenant. I kept my mouth shut about the fact my gas was only checked once in 3 years....
I unfortunately had to leave the property due to my job being relocated which was very sad as this had been my home for 4 years. upon leaving I had the home professionally cleaned and left it in a much better state than it had ever been.
I had to leave very promptly and although I was giving short notice and expected to pay a months rent I requested to be given some form of discount as I wouldn't be living there and they would be able to move someone else in straight away, this was declined.
fine.
2 weeks later I still do not have my deposit and I am being made to pay for labour and damage that I did not make, I have 2 pet cats which I paid a extra deposit to keep whom had made some slight damage to the top step of the stairs carpet (which as previously mentioned was already in a very poor state, being dirty, plucked and marked with what looked like an iron burn in the rear bedroom) happy for me to make a contribution to fix this out of my deposit, I was told the step itself would cost £40 but the labour a whopping £257, after ringing around numerous carpet fitters I have learnt that a small staircase (which it is) costs around £40 in labour so it seems to me I am paying for the entire building to be fit with new carpets.
The list goes on with the nightmares I have had with this property but I have remained polite and reasonable. Only now am i beginning to get extremely frustrated after asking to speak with either A. the landlord directly to find out where these atrocious quotes are coming from or B. the branch manager .
After asking over a week ago to speak with the manager and being very patient I still have not heard back from anyone and every time I call for my account manager (Katie) she is busy or out of the office which I am now wondering if she even works there as she never seems to be there. Therefore I feel this poor review is my last resort.
I will not have my good nature taken advantage of and I feel well and truly let down with what I had assumed from the beginning was a good agency.
I would like to make a separate note that I have found Francesca and Hannah very helpful over the last few years.
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Latest Reviews
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reviewed by 'Chris Davies'
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27th Apr 2021
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Opening Hours
Address
Harrisons Estate Agents (Bolton)
1 Newbrook Road
Over Hulton,Bolton
Lancashire
BL5 1EL
01204659670
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 99% | 99% | £31,500 | £1,400,000 |
| Lettings | 96% | 98% | £385 | £1,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 50 | 2 | 41 | 2 | 111 | 3 | 64 | 2 | 7 | 2 |
Areas covered
- M46
- Bolton
- M38
- Atherton
- M29
- Leigh
- WN7
- BL1
- Heaton
- BL2
- Lostock
- BL3
- Over Hulton
- BL4
- Morris Green
- BL5
- Horwich
- BL6
- Blackrod
- BL7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 28,2024
Jul 28,2024
0
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Where to start we lived in one of harrisons property for several years. And we feel the landlords of the property did not care or look after the tenants how they should. The back door when we moved kn was an external door, after several ...
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Jun 03,2023
Jun 03,2023
0
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As a buyer felt pressured in to best and final offers in 2022 viewings, never viewed a property with Harrison's after this. I've since purchased another property but found this tactic off putting....
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Mar 04,2022
Mar 04,2022
0
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Great service from start to finish. Had the property up for rent at beginning of February and a tenant was in behind of March.
Katie was fantastic, helped and advised all the way through the process.
I would highly recommend Harrison's.
Look forward to a ...
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Feb 23,2022
Feb 23,2022
0
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I rented a property in Radcliffe, Flat 2, 319B Ainsworth Road, M26 4EZ
Allyson, The Manager at the Branch was extremely Helpful in arranging my tenancy and nursed me through any queries I had , her staff were also as helpful whenever any issues arose. I would ...
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Jul 26,2021
Jul 26,2021
0
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The rental team were very help full kept us updated throughout the process
as we hadn't used a agent before so was our first time going thorough the lengthy process every thing was done by email and the odd phone call. we are now moving ...
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Apr 27,2021
Apr 27,2021
0
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From the initial meeting with Clint, we had confidence that Harrisons were the estate agent for us. Derek managed the sale keeping us informed at every stage of the process. The additional support they offered, for show rounds and advice was much appreciated. Very happy ...
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Apr 01,2021
Apr 01,2021
0
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Booked to view a property, in Horwich, 4 hours after it came to market.
Harrisons advised me that they already had a viewer that evening, I asked if I could go either 30 minutes before or 30 minutes after, however they said I had to go the following ...
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Jul 20,2020
Jul 20,2020
4
people found
this helpful
this helpful
From the moment I moved into the house I was renting with Harrisons estate agents in Bolton I have had nothing but issues.
The house was left in a unlivable state due to its dirtiness which meant I had to do a lot of my ...
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Dec 24,2019
Dec 24,2019
0
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Fantastic from start to finish. Brilliant friendly helpful staff always there when we needed them and answer questions promptly. Would highly recommend!...
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Nov 27,2019
Nov 27,2019
0
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Absolutely brilliant service from the team at Harrisons.We bought and sold with them and would have to give them a 5 star rating.Friendly polite and professional and always kept us updated.Highly recommended and clearly the stand out estate agency in Bolton....
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Nov 11,2019
Nov 11,2019
0
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I have let with Harrisons for a number of yrs,they have always got new tenants ready to move in with good advice on who may be best suited but always leave the final decision to you.
I deal with Katie mostly who is on ...
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Nov 06,2019
Nov 06,2019
0
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From start to finish Des was fantastic. He couldn’t do enough for us and was always willing to help. We expressed initial interest and an offer was accepted before we could view it. Des knew how keen we were and as soon as the ...
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Oct 29,2019
Oct 29,2019
0
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Excellent and friendly service with a very successful outcome on the sale of two properties in a very short time...
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Oct 25,2019
Oct 25,2019
0
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Good advice given, to market the property and maximise viewings. The team were very quick to inform us of viewings and feedback etc
Brilliant approach to customer service. Dez and the team worked tirelessly.
Harrisons come HIGHLY recommended ?...
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Oct 18,2019
Oct 18,2019
0
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Harrison's estate agents were professional, proactive and I highly recommend using them, from the professional photographs posted online, the fast sale of my house, it was sold within 2 weeks !!!! Derek Wilcox was assigned as my first point of contact and I have to say that ...
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Oct 11,2019
Oct 11,2019
0
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Exceptional service throughout the sale of our home. Very organised viewing schedule that fit in with daily life. Quick and efficient sale. Abbey was always at the end of the phone if we had any queries. She was very friendly, helpful and professional. Would highly ...
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Oct 10,2019
Oct 10,2019
0
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From start to finish Harrisons, was most helpful, and I was buying a house, would definitely use them if I was selling,...
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Sep 28,2019
Sep 28,2019
0
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Keeping us in the loop not very well not returning calls when promised other than that every thing. Was Okay...
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Sep 04,2019
Sep 04,2019
1
people found
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this helpful
Terrible agents especially *. Our property was newly renovated to a high standard with loads of features and products that they didn't even mention in the listing despite many requests to add more information. It generated thousands of views online but a handful of viewings. To ...
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Aug 22,2019
Aug 22,2019
0
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Fantastic, caring, thoughtful staff. Who delivered a thoroughly professional and patient service in helping me purchase my property. Wouldn’t hesitate to use if needed again. I would highly recommend the quality and knowledge of the staff. Especially Des who dealt with my purchase....
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Jul 24,2019
Jul 24,2019
0
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Abbey was brilliant throughout the process of the sale of my house and the purchase of my new home, couldn’t recommend either! Great value from a great service greatly appreciated!...
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Jul 18,2019
Jul 18,2019
0
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Harrisons were very helpful. Selling our late father's house from a distance could have been really difficult as Derek always had a solution to any questions or potential snags...
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Jul 16,2019
Jul 16,2019
0
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I have been a previous customer and as from the first time I'm totally satisfied with the professional service that Harrison's provide, Clint and his team are very thorough with all correspondence and updates which takes all the stress away from your daily life, once ...
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Jul 15,2019
Jul 15,2019
0
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Cannot fault Harrison’s for the first rate service provided. Buying our property through them was a breeze. Nothing was too much trouble and never felt as if I was inconveniencing them at all.
Great job done by all
Thank you...
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Jul 02,2019
Jul 02,2019
0
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Friendly approachable team happy to help every step of the way. Quick sale and help acquiring the property I wanted. Recommended....
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Jul 02,2019
Jul 02,2019
0
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Amazing experience from start to finish, service was brilliant and no question was un answered. Always kept in the loop and up to date with relevant info. Wether dealing with Derek or the staff in his absence always feel the service and our custom was ...
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Jun 21,2019
Jun 21,2019
0
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Great service very informative throughout the process,if you want to sell your property fast give them a call. Can't do enough for you thanks again for everything....
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Jun 07,2019
Jun 07,2019
0
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Hi
I have been using Harrison's for over 2 years now, i have always had brilliant service from the girl, highly reccomend, very quick to come back to you, amazing
Regards
Davit...
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Comment on agent fees
Good
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Jun 06,2019
Jun 06,2019
0
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We have finally got the keys to our first home! ..I couldn't thank Abbey enough! She has been brilliant throughout our sale ..Everything I asked her to do with the solicitors she did she chased them most days and kept me up to date with ...
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Comment on agent fees
Good!!
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Jun 05,2019
Jun 05,2019
0
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Had a great experience with both Francesca and Katie. They made the process of getting into my new home so smooth and easy. They were very communicative and everything went as planned and got the keys the same day as I was promised....
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Comment on agent fees
It’s one of the cheapest on the market.
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Vendor Fees
Overall Fees
0% (inc. VAT), On Completion (Fees are negotiable)Sell from 0% commission only with Harrisons Estate Agents.
Ask your agents for more details.
Tel 01204 659670
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Harrisons Estate Agents Bolton Ltd
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
If you are a tenant and need out of hours assistance please visit:
http://tenant.expertagent.co.uk/
Last updated at 2:40 PM 08/03/2017 by allAgents
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
If you are a tenant and need out of hours assistance please visit:
http://tenant.expertagent.co.uk/
