Wentworth & Rose
Harborne, Birmingham, B17
4.3/5, 214 reviews
84% recommended
91% sales valuation accuracy
93% sales fee satisfaction
95% lettings valuation accuracy
86% lettings fee satisfaction

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“Terrible communication, terrible service. The......”

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Jul 06,2020
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Eamonn
By: 'Rhona'
Jul 06,2020
9 people found
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Terrible communication, terrible service. They have lovely properties but you will be forgotten about and frustrated.

From as soon as we signed the contract and paid our deposit the service was terrible.

W&R were slow to deal with any maintenance issue, you have to email any correspondence to them but when you phone call to chase for a reply are told to email again. We complained of damp in June and it wasn't addressed until January.

Upon moving in there was an issue with the garden that we eventually had to handle because they were so slow to deal with anything. Then, at the end of our tenancy when they still had our deposit they charged us over and above what would have been required to rectify a small garden maintenance issue. When asked for an invoice from the garden company used to do this we were provided with an invoice generated from their partner company with no further information - how convenient for them.
We were threatened with having more money withheld from our deposit if we didn't accept the garden maintenance charge. We spoke with Eamonn who was blatantly rude and attempted to intimidate us on the phone. We had used a cleaning company he hadn't heard of, which apparently meant that the standard of cleaning was not good enough. We were told the new tenant reported broken appliances and complained the cleaning wasn't good enough, we asked for proof of these complaints but we never received them.

Use another agency, do not use W&R.
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Latest Reviews

View all Reviews 214
20th Nov 2024
reviewed by 'sheila'
“Torria is great. She answers all my queries professionally & promptly....”
13th Nov 2024
reviewed by 'Vasilika'
“The whole team at wentworth & rose was amazing but for me Emma took the crown. She was so lovely and ......”
4th Nov 2024
reviewed by 'Donna & Paul'
“Wentworth & Rose are a very professional & approachable group of agents. Busying & Selling property can be very stressful. This team of ......”
14th Sep 2024
reviewed by 'Sam'
“We at SQ Inventories have worked with Emma and the team for nearly a year now and have nothing less ......”
12th Sep 2024
reviewed by 'Jess Pickersgill'
“Emma was brilliant throughout the process. Can not recommend enough....”
11th Sep 2024
reviewed by 'AW'
“A good experience from start to finish. Everyone I had contact with was friendly and professional. In particular, Emma was ......”
Opening Hours
  • Monday: 08:30 - 18:00
  • Tuesday: 08:30 - 18:00
  • Wednesday: 08:30 - 18:00
  • Thursday: 08:30 - 18:00
  • Friday: 08:30 - 18:00
  • Saturday: 08:30 - 16:00
  • Sunday: 10:00 - 14:00
Address

Wentworth & Rose
4a Albany Road
Harborne,Birmingham
West Midlands
B17 9JX
0121 427 7773

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 93% £118,157 £950,000
Lettings 95% 86% £600 £2,300
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
40 5 43 15 76 3 15 1 5 11
Areas covered
  • B17
  • Birmingham
  • B15
  • B32
  • B1
  • B66
  • B30
  • B31
  • B67
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Torria Graver...”

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Nov 20,2024
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Torria
By: 'sheila'
Nov 20,2024
0 people found
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Torria is great. She answers all my queries professionally & promptly....
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“The whole team at wentworth & rose was amazin......”

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Nov 13,2024
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Emma
By: 'Vasilika'
Nov 13,2024
0 people found
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The whole team at wentworth & rose was amazing but for me Emma took the crown. She was so lovely and always kept updated on the progresses of my properties whether I am buying or selling. Will always be using wentworth as that is where all ...
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“Wentworth & Rose are a very professional & ap......”

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Nov 04,2024
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Emma
By: 'Donna & Paul'
Nov 04,2024
0 people found
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Wentworth & Rose are a very professional & approachable group of agents. Busying & Selling property can be very stressful. This team of wonderful people will hold your hand at every stage. A special thankyou to Emma x...
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“We at SQ Inventories have worked with Emma an......”

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Sep 14,2024
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By: 'Sam'
Sep 14,2024
0 people found
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We at SQ Inventories have worked with Emma and the team for nearly a year now and have nothing less than an amazing relationship with everyone working there. They are one of the most organised and professional branches we work with and all of my ...
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“Emma was brilliant throughout the process. Ca......”

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Sep 12,2024
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Emma
By: 'Jess Pickersgill'
Sep 12,2024
0 people found
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Emma was brilliant throughout the process. Can not recommend enough....
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“Friendly, helpful and proactive...”

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Sep 11,2024
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Emma
By: 'AW'
Sep 11,2024
0 people found
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A good experience from start to finish. Everyone I had contact with was friendly and professional. In particular, Emma was helpful and proactive when we had a few delays and timing issues along the way. Overall, I am very happy with the full sales service ...
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“Top team...”

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Sep 11,2024
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Chelsie
By: 'Joanna Toye'
Sep 11,2024
0 people found
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I've used Wentworth and Rose both as a letting and selling agent over a 14 year period, and always had great service from Katie, Emma and the team. Always notified in advance of viewings and, once a let or sale agreed kept in touch regularly with ...
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“Avoid at all costs...”

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Sep 09,2024
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By: 'GRANDE'
Sep 09,2024
0 people found
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Renting an apartment at the beginning from Wenthworth &Rose was the start of the disaster. Upon entering the apartment,i realised there was more than 1 electricity meter that i was never told at any points i met the agent.Therefore i had to fork out ...
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“This review is in honour of Emma P. I found h......”

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Sep 08,2024
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Emma
By: 'Clark'
Sep 08,2024
0 people found
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This review is in honour of Emma P. I found her so patronising & unpleasant that I tried to avoid speaking to her if at all possible. When she told me that my chosen conveyancer had too many one star reviews online, I wanted to tell ...
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“Stop renting any property from this agency...”

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Apr 26,2024
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By: 'Ragazzo'
Apr 26,2024
0 people found
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Please do stop renting any apartments from this agency IMMEDIATELY because they are in collusion with the landlord in an attempt to forfeit the whole deposit no matter how you do before moving out. A check-out report was received and there is little blemish which ...
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“We thought the service was very good and woul......”

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Dec 23,2023
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Jack
By: 'noeleen'
Dec 23,2023
0 people found
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We thought the service was very good and would recommend for anyone selling. Previously had it on the market with another agent but unfortunately it fell through. Easy to communicate with and response times were acceptable. Thank you....
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“Awful, avoid and find any alternative estate ......”

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Nov 09,2023
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By: 'Bel'
Nov 09,2023
1 people found
this helpful
Awful, avoid and find any alternative estate agent in Harborne you can. Rude, thoughtless and in all honesty stressful and costly to deal with. Would never use again....
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“Valued one of the properties at such a low re......”

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Sep 14,2023
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By: 'Anwar'
Sep 14,2023
1 people found
this helpful
Valued one of the properties at such a low rental figure and gave their poor justification that I just conclude them as a waste of time that has no real understanding of the market, the yields of the area and so on. Without going into ...
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“Very poor...”

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Jun 16,2023
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By: 'Liam'
Jun 16,2023
1 people found
this helpful
Very poor!!!!! I went to view a property and booked the day off work for this, unfortunately I was waiting at the property but no one arrived, I rang the office to be told the property was now taken and they basically complety forgot about ...
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“Appalling attitude. So rude and unhelpful. On......”

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May 20,2023
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By: 'Gurner'
May 20,2023
3 people found
this helpful
Appalling attitude. So rude and unhelpful. One particular lady who answers the office phone seems to think she is doing customers a huge favour. I have had a great experience with all the other estate agents in the Harborne area. They genuinely want to help. ...
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“Unprofessional staff threatened to increase my bill when she was challenged!...”

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Apr 05,2023
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By: 'matt'
Apr 05,2023
1 people found
this helpful
We signed a contract to sell our property because we found a property to buy through them. Their agent verbally waived the marketing cost for our contract when we signed the contract but later refused to admit it! We had to keep calling them and ...
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“Just rude, disingenuous, both if you're selli......”

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Mar 04,2023
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By: 'yogeshwar'
Mar 04,2023
1 people found
this helpful
Just rude, disingenuous, both if you're selling or buying (I've been involved with both sided with them) Overprice properties, only for you to drop the price later having wasted many months with them Also rude to buyers, refusing to show homes without showing them a ...
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“Very rude staff. Not helping tenants. Dealing......”

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Dec 31,2022
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By: 'John'
Dec 31,2022
1 people found
this helpful
Very rude staff. Not helping tenants. Dealing like we are living free. If you will request for repair then it will take months to sort out. They don’t care about people health and circumstances just care about their own profit. If I could then ...
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“AMAZING! cannot fault the company from start ......”

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Aug 26,2022
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By: 'Phoebe-Leigh'
Aug 26,2022
0 people found
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AMAZING! cannot fault the company from start to finish, went above and beyond for me and ensured everything was answered....
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“They have managed my agency for over 4 years ......”

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Mar 31,2022
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Chelsie
By: 'Smita jalaf'
Mar 31,2022
0 people found
this helpful
They have managed my agency for over 4 years now. They have sourced great tenants for me and quickly solved any issues whether it's plumbing, a deep clean or repair works. They communicate any important issues swiftly and they carry out rigorous references on tenants. In ...
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“Efficient and helpful throughout the process.......”

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Mar 31,2022
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By: 'John Edwards'
Mar 31,2022
0 people found
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Efficient and helpful throughout the process. Checkout and check-in managed smoothly. Reports back to me in a timely fashion. All good....
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“Rude and unprofessional! They lack even the ......”

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Feb 22,2022
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Emma
By: 'Peter'
Feb 22,2022
0 people found
this helpful
Rude and unprofessional! They lack even the basics in customer service. Will never use again. They have lots of negative feedback about their customer service!...
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“Excellent customer service Received new tena......”

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Feb 17,2022
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jade
By: 'RAJESH LAL'
Feb 17,2022
0 people found
this helpful
Excellent customer service Received new tenants for the property within 1/2 weeks I have used this agent on two occasions and both times delivered. Thanks again jade/Jack...
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“Rude and unprofessional. Whilst you may have ......”

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Feb 14,2022
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By: 'Abraham'
Feb 14,2022
0 people found
this helpful
Rude and unprofessional. Whilst you may have to use them to buy, if I was selling I would find someone else. Their staff are unhelpful, patronising and, on passion, just outright rude....
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“Thank you to Karlie for helping us with our m......”

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Nov 17,2021
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karlie
By: 'Charlie'
Nov 17,2021
0 people found
this helpful
Thank you to Karlie for helping us with our move, your patience and customer service has given us faith in agents again, We will recommend you, Thanks again...
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“Karlie...”

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Nov 01,2021
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karlie
By: 'copper box'
Nov 01,2021
0 people found
this helpful
really please with the service again, Karlie has been very helpful with sorting the issues with 403, copper box even though we work together with the check out she always gets the right tenant...
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“Property rental...”

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Oct 21,2021
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Chelsie
By: 'John Smale'
Oct 21,2021
0 people found
this helpful
I was kept informed at each stage from the properties marketing to confirmation of new tenancy. Communication was efficient with any requests being answered promptly....
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“Wentworth & Rose are very helpful. As a first......”

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Aug 22,2021
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Chelsie
By: 'Terry'
Aug 22,2021
0 people found
this helpful
Wentworth & Rose are very helpful. As a first time renter, I was clueless but all of the team made the process easy and enjoyable. I especially appreciate the help from Chelsie and Lexi and will recommend them to anyone who wants to rent...
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“By far the best estate agents I have ever had......”

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Aug 18,2021
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By: 'Marie'
Aug 18,2021
0 people found
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By far the best estate agents I have ever had the pleasure of dealing with. Always kept me up to date and made what was a very difficult move as stress free and quick as possible. Very professional and friendly team. You all do an ...
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“Great agents all around....”

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Aug 18,2021
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By: 'Jack'
Aug 18,2021
0 people found
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Great agents all around. Every person I speak to is pleasant and helpful, no matter which team they are in, they are all consistently fantastic! Thank you, Wentworth and Rose, you ooze professionalism and I will certainly continue to use your services....
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No image available Chelsie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:50 AM 27/12/2018 by Katie

Awards won by Wentworth & Rose, Birmingham B17 9JX



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