80% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
40% lettings fee satisfaction
Jul 03,2020
Jul 03,2020
1
people found
this helpful
this helpful
We applied for a property with Hunters which sadly fell through.
We had already paid the holding fee.
We received an email to refund the fee and provided the details for this immediately.
The legislation states that holding fees must be refunded within 7 days, however 9 days later, we are still waiting.
Numerous emails were sent to Hunters Crookes Sheffield which they chose to ignore. Only via phone call did we get updates to say they had passed it to the accounting team for a refund.
Day 10 and I emailed to request a complaint be raised and I finally got a reply, to which they would pass this again to the accounting team. This left is with very faith as we had heard this before. I then requested a timescale for this, yet again, met with no reply.
I called up to check again to be told it had been processed and would be in my account that evening, shortly after 5pm, the accounting team had sent it and emailed me. They sent no email to advise this as they claimed, and come that time, no refund made.
As this is now 10 days and over the suggested timescale, we have no alternative but to look into the redress scheme that Hunters are a part of or speak to trading standards.
We have been more than fair to give time for this and understand due to the unprecedented ongoing situation, that they may have less staff working in the office.
The communication with Hunters has been abysmal to say the least and the service extremely unsatisfactory.
We had already paid the holding fee.
We received an email to refund the fee and provided the details for this immediately.
The legislation states that holding fees must be refunded within 7 days, however 9 days later, we are still waiting.
Numerous emails were sent to Hunters Crookes Sheffield which they chose to ignore. Only via phone call did we get updates to say they had passed it to the accounting team for a refund.
Day 10 and I emailed to request a complaint be raised and I finally got a reply, to which they would pass this again to the accounting team. This left is with very faith as we had heard this before. I then requested a timescale for this, yet again, met with no reply.
I called up to check again to be told it had been processed and would be in my account that evening, shortly after 5pm, the accounting team had sent it and emailed me. They sent no email to advise this as they claimed, and come that time, no refund made.
As this is now 10 days and over the suggested timescale, we have no alternative but to look into the redress scheme that Hunters are a part of or speak to trading standards.
We have been more than fair to give time for this and understand due to the unprecedented ongoing situation, that they may have less staff working in the office.
The communication with Hunters has been abysmal to say the least and the service extremely unsatisfactory.
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Latest Reviews
31st Jan 2024
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reviewed by 'Simon'
26th Apr 2022
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24th Aug 2021
reviewed by 'Nassia'
1st Aug 2021
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Opening Hours
Address
Hunters Estate Agents
208 Crookes
Sheffield
South Yorkshire
S10 1TG
01142300659
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 100% | £148,000 | £335,000 |
| Lettings | 100% | 40% | £550 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 4 | 5 | 0 | 0 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 31,2024
Jan 31,2024
0
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I have used Hunters Estate agents at Hillsborough twice now.Once to buy and once to sell my property.Both times I received an excellent service.They were very professional and helpful and always responded to my queries quickly. Especial thanks to Lauren ,who was ...
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Aug 15,2023
Aug 15,2023
0
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Having dealt with Hunters for my rental property for many years it made sense to use them for my sale. So glad I did. Steven Goff and his team at the Woodseats Office were brilliant. in particular Joanne who kept me informed at every turn ...
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Aug 13,2022
Aug 13,2022
0
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Absolutely brilliant company I can't thank them enough they initially managed my property for several years then when I decided to sell Amy on the sales department sold the property for me which was very challenging but she sorted it for me. I never had ...
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Apr 26,2022
Apr 26,2022
1
people found
this helpful
this helpful
Enquired about a rental property twice. No acknowledgment. No call. No email. Nothing.. property now let. Working in Lettings myself an email advising the reason I could not view would have been sufficient. It's a difficult time for all involved in the current market and ...
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Aug 24,2021
Aug 24,2021
0
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Excellent agency! We were letting a house from Hunter's for a year and they were always very helpful and quick for repears and quickly responding to emails. The house was in very good condition and they were also very helpful when we were moving out. ...
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Aug 01,2021
Aug 01,2021
3
people found
this helpful
this helpful
It made me select a star so had to choose one but absolutely 0 star for the rude, unprofessional, nasty individuals who work at hunters Crookes.
Nearly all the staff are patronising, stuck up and never, ever know what they’re doing. Nothing is done properly ...
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May 05,2021
May 05,2021
0
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What can I say? Joanne is an absolute wonder! She only took on our sale late on after our agent at another branch had a bereavement, and she was absolutely amazing. The whole process of buying and selling has been a horror show with difficult ...
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Jul 03,2020
Jul 03,2020
1
people found
this helpful
this helpful
We applied for a property with Hunters which sadly fell through.
We had already paid the holding fee.
We received an email to refund the fee and provided the details for this immediately.
The legislation states that holding fees must be refunded within 7 days, however 9 ...
read full review
read full review
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Yes
Yes
Jun 26,2020
Jun 26,2020
1
people found
this helpful
this helpful
Absolutely shocking customer service. My friend (currently in Brighton) and I (currently in Lincoln) are hoping to move to Sheffield and viewings are difficult to come by I understand the circumstances but Hunter's have gone above and beyond to make it a complete waste of ...
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May 25,2020
May 25,2020
2
people found
this helpful
this helpful
If I could give Hunters Woodseats 0 stars I would have done. Elliot (I think his name is) and Jack were lovely and very helpful every time we called, but the manager Joanne was the complete opposite. I found her very rude and patronising when communicating ...
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Jun 05,2019
Jun 05,2019
1
people found
this helpful
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As tenants we are absolutely appalled with the customer service received from Hunters from start to finish. After waiting over a month for our application to be processed the staff made errors on our contracts, having not amended as directed to, resulting in us having ...
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Oct 24,2017
Oct 24,2017
0
people found
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Outstanding, highly professional service from Bex and Megan when I rented a flat through Hunters. Extremely efficient, friendly approach, and calm, unflappable approach when things changed (as they do). Thank you....
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Dec 14,2016
Dec 14,2016
0
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We would just like to say what a fantastic, professional service Hunters Estate Agents provided for us in our recent sale. The accompanied viewings were brilliant, the sales team were on the ball chasing feed back straight away and aiming to get an offer secured ...
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Comment on agent fees
The fees were clear, upfront and reasonable.
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Jul 21,2014
Jul 21,2014
3
people found
this helpful
this helpful
we applied for the house and were not informed of a date, we did not sign any forms. we were then told that we had to move into the property on 9th July and had no choice as i had to move out of my ...
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Jan 14,2014
Jan 14,2014
1
people found
this helpful
this helpful
Although staff sounded helpful when arranging a viewing for a property, I discovered this agent to have poor management skills.
I had to travel approximately 50 miles for this viewing as we are in the process of relocating for work. I got a phonecall in the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
