88% lettings valuation accuracy
80% lettings fee satisfaction
Jul 01,2020
Jul 01,2020
2
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I don't even know where to begin with this one. All I can say is what an utter disgrace this company is. 1 Star is the lowest I can rate otherwise trust me it would be a heck of a lot lower.
Firstly we found property link online as we were looking for a 7 bedroom property for our 3rd and final year of university and we came across one that was in the process of rebuilding. We arranged for viewing and were shown the plans for the house and after a lot of back and forth, we decided to settle and take the risk as we were running out of options for 7 people. This is where the problems began as we were asked to sign contracts which stated that we may not have wifi or heating etc until September when we'd already agreed we'd be moving into the property on the 1st July due to a number of us having jobs in the area. However, this was soon sorted and amended to suit us due to a lack of communication within the office - a common theme throughout the year I might add.
As the months were passing by we were getting curious to see what stage the house was at and even around march/april time it looked as if hardly any progress had been made and we were worried as we were moving in earlier than most tenants but again, this was sorted although we never actually got to see the property finished until the day we moved in which I can't lie, looked lovely.
As soon as we moved in problem after problem seemed to arise, for example, we were not given TV's in the property after being promised for months until August and were not given a sofa to sit on until the middle of august. I understand there is a lot of work to be done over the summer for all properties but this house was meant to be fit for purpose and this it was not. We also had to beg for weeks, and I mean beg - both myself, other tenants and guarantors to have the sofas and tv's installed baring in mind we'd already paid our retainer rent for the summer !
By the time everyone had moved in, the shower on the middle floor started leaking through the downstairs ceiling and we had to call the builder ourselves, who gave us his number as the agency were incapable of asking him to come round and sort issues and he had to come and fix this 3 times.
Another tenant also had mould growing in her room and to which the response was "buy mould spray and wipe it off" which is appalling considering she's asthmatic but again, this went on and on for months and still hadn't been sorted by the day we moved out.
We were also told that the area was primarily students which was a huge lie being that there were 4 student houses in the whole area. This led to a number of issues with 1 specific neighbour who lived behind us. She harassed us all year, threatened and swore at us several times and even tried to come into our house in the middle of an argument with us. I also received a phone call of the agency themselves around October time whereby they said they were going to go to the university and get us kicked out due to the complaints from 1 person. We are still yet to see evidence of these complaints as there were students living next door to us also who had parties etc all year round but yet we seemed to get the blame constantly. She repeatedly rang the agency and complained about us being too noisy to which we always got the same robotic response from the agency but they was no care for our safety or our concerns, they were more worried about doing an inspection to see if we were having parties, which we weren't as the whole country is on lockdown. Said neighbour also threatened me personally on my birthday to which she was politely told to stop whining :)
On top of all of this, Property Link also broke massive GDPR laws by copying all of us tenants and our parents into the same email, sharing all of our personal information with each other to which several parents are now seeking legal action due to the constant issues we've had all year.
Ive already seen several reviews about not getting deposits back so I can't wait to argue the toss about this one.
Long story short don't ever consider renting a property with these absolute cowboys as you'll just end up putting up with constant stress all year round and you'll be made out to be the bad guys when really it's like a playground in their office with children who can't seem to communicate or understand each other.
Firstly we found property link online as we were looking for a 7 bedroom property for our 3rd and final year of university and we came across one that was in the process of rebuilding. We arranged for viewing and were shown the plans for the house and after a lot of back and forth, we decided to settle and take the risk as we were running out of options for 7 people. This is where the problems began as we were asked to sign contracts which stated that we may not have wifi or heating etc until September when we'd already agreed we'd be moving into the property on the 1st July due to a number of us having jobs in the area. However, this was soon sorted and amended to suit us due to a lack of communication within the office - a common theme throughout the year I might add.
As the months were passing by we were getting curious to see what stage the house was at and even around march/april time it looked as if hardly any progress had been made and we were worried as we were moving in earlier than most tenants but again, this was sorted although we never actually got to see the property finished until the day we moved in which I can't lie, looked lovely.
As soon as we moved in problem after problem seemed to arise, for example, we were not given TV's in the property after being promised for months until August and were not given a sofa to sit on until the middle of august. I understand there is a lot of work to be done over the summer for all properties but this house was meant to be fit for purpose and this it was not. We also had to beg for weeks, and I mean beg - both myself, other tenants and guarantors to have the sofas and tv's installed baring in mind we'd already paid our retainer rent for the summer !
By the time everyone had moved in, the shower on the middle floor started leaking through the downstairs ceiling and we had to call the builder ourselves, who gave us his number as the agency were incapable of asking him to come round and sort issues and he had to come and fix this 3 times.
Another tenant also had mould growing in her room and to which the response was "buy mould spray and wipe it off" which is appalling considering she's asthmatic but again, this went on and on for months and still hadn't been sorted by the day we moved out.
We were also told that the area was primarily students which was a huge lie being that there were 4 student houses in the whole area. This led to a number of issues with 1 specific neighbour who lived behind us. She harassed us all year, threatened and swore at us several times and even tried to come into our house in the middle of an argument with us. I also received a phone call of the agency themselves around October time whereby they said they were going to go to the university and get us kicked out due to the complaints from 1 person. We are still yet to see evidence of these complaints as there were students living next door to us also who had parties etc all year round but yet we seemed to get the blame constantly. She repeatedly rang the agency and complained about us being too noisy to which we always got the same robotic response from the agency but they was no care for our safety or our concerns, they were more worried about doing an inspection to see if we were having parties, which we weren't as the whole country is on lockdown. Said neighbour also threatened me personally on my birthday to which she was politely told to stop whining :)
On top of all of this, Property Link also broke massive GDPR laws by copying all of us tenants and our parents into the same email, sharing all of our personal information with each other to which several parents are now seeking legal action due to the constant issues we've had all year.
Ive already seen several reviews about not getting deposits back so I can't wait to argue the toss about this one.
Long story short don't ever consider renting a property with these absolute cowboys as you'll just end up putting up with constant stress all year round and you'll be made out to be the bad guys when really it's like a playground in their office with children who can't seem to communicate or understand each other.
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10th Apr 2023
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1st Jul 2020
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29th Jun 2020
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Opening Hours
Address
Property Link Liverpool
405 Smithdown Rd
Wavertree,Liverpool
Merseyside
L15 3JJ
0151 475 2800
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 88% | 80% | £260 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 52 | 28 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- Liverpool
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 10,2023
Apr 10,2023
0
people found
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Completely AVOID!
All the positive reviews must be either fake or by people that have been somehow lucky enough to have an okay time.
Property link offer you to sign up on a "all-bills inclusive deal" that you only have a chance to read over ...
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Jan 24,2023
Jan 24,2023
0
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AVOID AT ALL
COSTS. Houses are filthy and freezing, they ignore emails and calls. They do not fix issues when promised. Mould, holes in ceilings, filthy cooker, freezer and fridge. No proper locks on doors. Emergency call out person doesn’t answer phone. Do not ...
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Jul 29,2020
Jul 29,2020
0
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Propertylink have been my agents for nearly 15 years. They have always managed to let my properties and keep me up to date with the various situations that arise. I have found them to be very supportive and helpful at all times....
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Jul 23,2020
Jul 23,2020
0
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Absolutely fantastic service from Peter Jones what could have been a difficult situation was handle professionally and everything he said he would do he did and more !!!!!’ Thank you Peter...
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Jul 01,2020
Jul 01,2020
2
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this helpful
I don't even know where to begin with this one. All I can say is what an utter disgrace this company is. 1 Star is the lowest I can rate otherwise trust me it would be a heck of a lot lower.
Firstly we found property ...
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Jun 29,2020
Jun 29,2020
0
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Over the last 2 years, I have rented a student property in L3 with property link. I would NOT, ever recommend moving into a property with this management and landlord, and if I could rate them 0, I would. We have had countless problems with property link ...
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Mar 02,2020
Mar 02,2020
0
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Property link have looked after my student let since 1994! Offering fantastic quality service. Never ever had problems receiving my rents. I highly recommend them....
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Feb 20,2020
Feb 20,2020
0
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Excellent Property Management.
Property Link have managed my student properties since 2010 and i have never had reason to complain, I have always found them to be efficient and thorough.
Would highly recommend them to other Landlords....
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Feb 17,2020
Feb 17,2020
0
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Propertylink have managed my property for over 5 years now the service is excellent.. don't no what I would of done without you all....
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Feb 17,2020
Feb 17,2020
0
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Propertylink have been our agents for the past 14 years. We have found them to be excellent and have had no problems with them at all. They are a very professional outfit and we would recommend them to look after ones properties and tenants....
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Sep 04,2019
Sep 04,2019
9
people found
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We have been with Property link for more than 10 years with only little problems with them as they always send cowboys workers who try to repairs the property but also damage other things.
That wasn’t so bad as I am an electrician engineer who ...
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Dec 03,2018
Dec 03,2018
10
people found
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My daughter and two University friends took at Property Link House last year.
I cannot write enough negatives about this company!
We paid a large deposit up front and when the girls first arrived the house was a building site, no water, no kitchen , unsecured ...
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Oct 31,2018
Oct 31,2018
5
people found
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If you are a student looking for a place to rent in Liverpool, avoid Property Link.
When viewing a property, we were promised a revamp and new furniture before our moving in date. This never happened, and instead we were left dealing with problems such ...
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Comment on agent fees
Fee's were competitive with other agencies in the area, however the agency sturggled to keep track of payments and often threatened us with charges due to late payments (although this was never the case).
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Nov 28,2017
Nov 28,2017
3
people found
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I would never suggest PropertyLink to any student or renter. The whole establishment show lack of any professionalism, intiative, common decency or respect. Nearly 6 months on from vacating our property which was well kept, clean and tidy and our deposit is still not even close ...
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Comment on agent fees
No fees. Thank goodness. Do not want to give any more to this company. £100 deposit seemed good that the time but not when they are trying to take the whole deposit off of us. So that £400 , how much commission do they get for this.
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Nov 18,2017
Nov 18,2017
3
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Absolutely terrible , it's just a scam, they just want to exploit young students and take as much money as they can get out of them, and their guarantors . If you are a student DO NOT USE PROPERTY LINK. They do not care about any of ...
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Comment on agent fees
Bad
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Nov 17,2017
Nov 17,2017
0
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Great property with excellent travel links to town. Lots of great bars, restaurants and supermarkets within walking distance. Overall a great property with attentive landlords who couldn't have done enough for us this year. We'll be sad to leave but it's definitely a house to ...
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Nov 07,2017
Nov 07,2017
0
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Never had a problem with property link, the property was ready for us to move in and any problems are fixed promptly. The communication between property link and tenants have always been good and they're understanding towards problems such as student financing. As to the ...
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Comment on agent fees
No letting fees and small deposit.
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Nov 07,2017
Nov 07,2017
0
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Friendly staff, usually fast at replying to emails (still awaiting response for one so can't give full 5 stars)
Our property has cheap rent and was clean when we moved in. Also very flexible moving in dates...
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Comment on agent fees
Good fees
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Oct 26,2017
Oct 26,2017
0
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I would highly recommend Property Link, so much so that we have decided to stay another year with them. The property is lovely, and any issues we have are dealt with reasonably quickly. We also had the property industrially cleaned when we moved in, which ...
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Comment on agent fees
The Fees are reasonable. Our property is bills not included which we knew when we viewed it, however it was easy to sort a price plan of our own.
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May 19,2017
May 19,2017
0
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Couldn't recommend this letting agency enough!! Any problems we had were dealt with quickly and all the staff in the office couldn't do enough to help make everything easy for us! So friendly and professional!...
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Comment on agent fees
Agency fees were good compared to other agencies, no hidden costs!!
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Jan 13,2017
Jan 13,2017
3
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I have rented property in Liverpool for the last 7 years, unfortunately, one of these years happened to be with a property managed by Property Link. This property was directly above the shop. They were by far the worst agency I have ever dealt with, they ...
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Comment on agent fees
Fees were good - cheap and bills were included which I think is great idea.
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Dec 20,2016
Dec 20,2016
0
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Overall a good agency! Staff can be really helpful but ive had a couple of reoccurring problems that have taken weeks and weeks to solve which is my main concern. Houses rented through the agency should be checked over thoroughly before tenants have access as ...
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Comment on agent fees
Good
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Dec 16,2016
Dec 16,2016
0
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There has been the occasional occurrence where it has taken Property Link a while to respond to emails and fix problems within the house, however, repairs are done to a good quality. Overall, very good, the staff are friendly, approachable, very helpful and have good ...
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Comment on agent fees
Good
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Dec 16,2016
Dec 16,2016
0
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I've had a positive experience with property link and haven't encountered any problems so far. I recommend this agency as they are always on hand to sort any problems I have within the house....
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Comment on agent fees
Good price for house
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Dec 13,2016
Dec 13,2016
0
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Great company. Very helpful if you visit the office always have time for you, explain things well. Usually sort issues within a few days....
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Comment on agent fees
Cheap
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Dec 13,2016
Dec 13,2016
0
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Fantastic agency, always on hand to provide support and attend any concerns we have as tenants. As a third year year student they have made this process a whole lot easier and have fantastic student accommodation to pick from....
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Comment on agent fees
Fair price
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Dec 12,2016
Dec 12,2016
0
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Good letting agency, sometimes have to ask more than once for something to be done but expected when considering its student letting. Overall, a good company....
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Comment on agent fees
Good
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Dec 12,2016
Dec 12,2016
0
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This is our first year with Property Link but they are quick to sort out any problems that have been reported and answer any questions we have. During house viewing season they give plenty of warning before bringing any one to view the house!...
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Dec 12,2016
Dec 12,2016
0
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Had a few slip up's with rent payments & emails that were not meant to be sent to our house but overall Property Link have provided a good service in sorting issues with the house e.g. sending workmen around. They are always happy to help ...
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Dec 12,2016
Dec 12,2016
0
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I am one of property links landlords they rent my properties every year never had a problem they always pay out on time there is never a problem with the rent being collected , repairs are covered by the agency always reasonably priced too ! 10/10...
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Comment on agent fees
Fees are really affordable
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No fees information available
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Last updated at 2:38 PM 01/11/2017 by allAgents
Best Letting Agent in L15 
