“Rude, Sardonic and Unprofessional – An Awful Experience...”
1 Star Review
Jun 30,2020
By:
'A'
Jun 30,2020
Branch: Coventry, 89c Far Gosford Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CV1
Branch: Coventry, 89c Far Gosford Street
Lettings (as a Tenant)
Postcode: CV1
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Envisage are excellent at charging high fees and being as unhelpful and unpleasant as possible. From the first day we moved in it was a nightmare; broken furniture left in bedrooms, Wi-Fi that did not work and it seemed no one had even bothered to enter the property since the previous tenants left. To make things worse, throughout the year they were incredibly hard to contact to fix these issues. If you were ever lucky enough to get through, the issue would take a minimum of a few weeks to be resolved, or they would simply refuse to believe there was an issue and send a patronising and sarcastic reply, further delaying the process. When viewings were conducted for future tenants, 24 hours noticed had to be given prior to the visit. This was ignored (unsurprisingly) on more than one occasion, intrude unannounced, leaving the front door wide open behind them leaving us feeling unsafe. Bedroom doors were also not re-locked afterwards. Finally, we had an issue with our boiler, so we contacted envisage about the problem hoping they would send someone to fix it. However, they replied ‘just google it’, ending the experience as it started – horribly. They feel as though they can get away with doing the bare minimum whilst expecting a lot in return, taking advantage of students and providing a disappointing experience of our final at university. I could write plenty more on this nightmare of a year with them, however, I think the other reviews speak for themselves. Awful year.
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