80% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
40% lettings fee satisfaction
Jun 26,2020
Jun 26,2020
1
people found
this helpful
this helpful
Absolutely shocking customer service. My friend (currently in Brighton) and I (currently in Lincoln) are hoping to move to Sheffield and viewings are difficult to come by I understand the circumstances but Hunter's have gone above and beyond to make it a complete waste of time and money. Earlier this week said friend arranged a booking for me to go to today (2:30 pm Thursday 25th June), he was told on Tuesday this was the earliest viewing they could do. I showed up on time, waited, no-one arrived. I looked through the email confirmation and it turns out they have mistakenly booked the viewing to be on Thursday 23rd July by mistake. I call up, politely explained that there has been a mistake made for the date of the viewing at this property. Now mistakes happen of course, just that alone would not have not been ideal but what can you do. However the receptionist customer service was atrocious. I asked if anyone would be able to show me around the property that afternoon as they had made a mistake with the booking and I'd driven over from Lincoln just for this. After some back and forth and unwillingness to accept that Hunter's had done anything wrong the woman on reception then told me that my friend had called up the night before to cancel the viewing, so I explained that this was not true but she continued to say that is what had happened, effectively calling me a liar. I asked for the name of the person who had called up to cancel this booking and eventually she told me their name is Alexander, which is not my friend's name. She then told me that the property had been let agreed two days previously anyway, but they had not bothered to email to let us know. I said that it was still showing as available on Zoopla that morning but she said there can be a delay with these third party websites, but she told me on their website it had been removed. So either way this was a wasted journey. She apologised but said there was nothing they could do, how about petrol money reimbursement for the waste of time and money? After the call I checked Hunter's website and low and behold the ad for the rental property in question was still showing as available, which in fact made her a liar. I explained all of this to my friend who called them and he found out that Hunter's had messed up at every step of the way. What a shambles.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
31st Jan 2024
reviewed by 'Stella'
15th Aug 2023
reviewed by 'Karl Webb'
13th Aug 2022
reviewed by 'Simon'
26th Apr 2022
reviewed by 'Michael'
24th Aug 2021
reviewed by 'Nassia'
1st Aug 2021
reviewed by 'Chloe'
Opening Hours
Address
Hunters Estate Agents
208 Crookes
Sheffield
South Yorkshire
S10 1TG
01142300659
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 100% | £148,000 | £335,000 |
| Lettings | 100% | 40% | £550 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 4 | 5 | 0 | 0 | 1 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jan 31,2024
Jan 31,2024
0
people found
this helpful
this helpful
I have used Hunters Estate agents at Hillsborough twice now.Once to buy and once to sell my property.Both times I received an excellent service.They were very professional and helpful and always responded to my queries quickly. Especial thanks to Lauren ,who was ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2023
Aug 15,2023
0
people found
this helpful
this helpful
Having dealt with Hunters for my rental property for many years it made sense to use them for my sale. So glad I did. Steven Goff and his team at the Woodseats Office were brilliant. in particular Joanne who kept me informed at every turn ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2022
Aug 13,2022
0
people found
this helpful
this helpful
Absolutely brilliant company I can't thank them enough they initially managed my property for several years then when I decided to sell Amy on the sales department sold the property for me which was very challenging but she sorted it for me. I never had ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26,2022
Apr 26,2022
1
people found
this helpful
this helpful
Enquired about a rental property twice. No acknowledgment. No call. No email. Nothing.. property now let. Working in Lettings myself an email advising the reason I could not view would have been sufficient. It's a difficult time for all involved in the current market and ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 24,2021
Aug 24,2021
0
people found
this helpful
this helpful
Excellent agency! We were letting a house from Hunter's for a year and they were always very helpful and quick for repears and quickly responding to emails. The house was in very good condition and they were also very helpful when we were moving out. ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 01,2021
Aug 01,2021
3
people found
this helpful
this helpful
It made me select a star so had to choose one but absolutely 0 star for the rude, unprofessional, nasty individuals who work at hunters Crookes.
Nearly all the staff are patronising, stuck up and never, ever know what they’re doing. Nothing is done properly ...
read full review
read full review
Was this helpful?
Yes
Yes
May 05,2021
May 05,2021
0
people found
this helpful
this helpful
What can I say? Joanne is an absolute wonder! She only took on our sale late on after our agent at another branch had a bereavement, and she was absolutely amazing. The whole process of buying and selling has been a horror show with difficult ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 03,2020
Jul 03,2020
1
people found
this helpful
this helpful
We applied for a property with Hunters which sadly fell through.
We had already paid the holding fee.
We received an email to refund the fee and provided the details for this immediately.
The legislation states that holding fees must be refunded within 7 days, however 9 ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 26,2020
Jun 26,2020
1
people found
this helpful
this helpful
Absolutely shocking customer service. My friend (currently in Brighton) and I (currently in Lincoln) are hoping to move to Sheffield and viewings are difficult to come by I understand the circumstances but Hunter's have gone above and beyond to make it a complete waste of ...
read full review
read full review
Was this helpful?
Yes
Yes
May 25,2020
May 25,2020
2
people found
this helpful
this helpful
If I could give Hunters Woodseats 0 stars I would have done. Elliot (I think his name is) and Jack were lovely and very helpful every time we called, but the manager Joanne was the complete opposite. I found her very rude and patronising when communicating ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 05,2019
Jun 05,2019
1
people found
this helpful
this helpful
As tenants we are absolutely appalled with the customer service received from Hunters from start to finish. After waiting over a month for our application to be processed the staff made errors on our contracts, having not amended as directed to, resulting in us having ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2017
Oct 24,2017
0
people found
this helpful
this helpful
Outstanding, highly professional service from Bex and Megan when I rented a flat through Hunters. Extremely efficient, friendly approach, and calm, unflappable approach when things changed (as they do). Thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 14,2016
Dec 14,2016
0
people found
this helpful
this helpful
We would just like to say what a fantastic, professional service Hunters Estate Agents provided for us in our recent sale. The accompanied viewings were brilliant, the sales team were on the ball chasing feed back straight away and aiming to get an offer secured ...
read full review
read full review
Comment on agent fees
The fees were clear, upfront and reasonable.
Was this helpful?
Yes
Yes
Jul 21,2014
Jul 21,2014
3
people found
this helpful
this helpful
we applied for the house and were not informed of a date, we did not sign any forms. we were then told that we had to move into the property on 9th July and had no choice as i had to move out of my ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 14,2014
Jan 14,2014
1
people found
this helpful
this helpful
Although staff sounded helpful when arranging a viewing for a property, I discovered this agent to have poor management skills.
I had to travel approximately 50 miles for this viewing as we are in the process of relocating for work. I got a phonecall in the ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
