0% sales valuation accuracy
86% sales fee satisfaction
Jun 24,2020
Jun 24,2020
0
people found
this helpful
this helpful
Beyond horrendous. They don’t even get one star in my book. It wouldn’t let me submit unless I put one star but this is definitely ZERO STARS! I’ve never written a review in my life but it’s been so bad I thought it was only fair to other people out there Who might be considering moving with them! I wouldn’t! They have cost me incredible amounts of time and money and stress that could have easily been avoided. It’s literally one of the worst and most stressful situations I’ve ever had and I’ve moved many times. They have been abysmal! 0 stars be warned!
Was this helpful?
Yes
Yes
Jul 09, 2020
Look up gazumping. I had offer accepted and signed, but they kept up property for viewing despite me having surveyor booked. I was full cash buyers paying close to asking. They entertained another offer that was higher and didn’t apologise for anything. Not illegal just immoral. Reputable agents wouldn’t let that happen.
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
24th Jun 2020
reviewed by 'D'
27th Mar 2020
reviewed by 'Ege'
24th Dec 2019
reviewed by 'Sophie'
24th Apr 2018
reviewed by 'Nora'
24th Apr 2018
reviewed by 'Rishabh'
Opening Hours
Address
Dexters
1 Spring Street
Paddington,London
Greater London
W2 3RA
020 7298 1550, 020 7298 1560
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 86% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 4 | 3 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 24,2020
Jun 24,2020
0
people found
this helpful
this helpful
Beyond horrendous. They don’t even get one star in my book. It wouldn’t let me submit unless I put one star but this is definitely ZERO STARS! I’ve never written a review in my life but it’s been so bad I ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09, 2020
View all comments
(1)
Look up gazumping. I had offer accepted and signed, but they kept up property for viewing despite me having surveyor booked. I was full cash buyers paying close to asking. They entertained another offer that was higher and didn’t apologise for anything. Not illegal just immoral. Reputable agents wouldn’t let that happen. ...
Mar 27,2020
Mar 27,2020
1
people found
this helpful
this helpful
Avoid these agents!!!
I have been unlucky to rent with them and I have countless stories of their horrible behaviour. DO NOT USE THESE AGENTS!!!
The latest they have done is ask me to pay 120 pounds because I need to stay a month longer in ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 24,2019
Dec 24,2019
0
people found
this helpful
this helpful
Really happy with the new tenants, the team were amazing and had the property rented at s good price within the first week...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 27,2018
Apr 27,2018
0
people found
this helpful
this helpful
I received really good service from the Paddington branch, great team especially Billy and Tom. I'd certainly recommend them....
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Dear Sir/Madam,
Thank you very much for your great review regarding our Paddington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us.
Kind regards
Marilyn
H ...
Apr 24,2018
Apr 24,2018
0
people found
this helpful
this helpful
Raxma was very friendly and attentive and followed up on any queries I had promptly as well as provided advice to guide me through the process in finding a new home....
read full review
read full review
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Dear Nora,
Thank you for your review regarding your experience with Raxma at our Paddington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would also like to refer you to Google reviews which is the most visited site for feedback by our customers who have received a great service from us.
Thank you once again for taking time to submit your feedback and wish you all the very best for the future.
Kind regards
Marilyn
Head of Custome ...
Apr 24,2018
Apr 24,2018
0
people found
this helpful
this helpful
During my apartment search I looked at apartments in the Notting Hill, Paddington & Maida Vale areas in London. Overall was really happy with the help by the agents in all these 3 locations. Namely : (Raxma, Paddington Branch, Matthew Morgan: Maida Vale Branch, Barrington, Notting Hill Branch). ...
read full review
read full review
Comment on agent fees
In Line with the market fees
Was this helpful?
Yes
Yes
May 02, 2018
View all comments
(1)
Dear Rishabh,
Having read your review, we would like thank you for your feedback about our Paddington Office. Our service levels are very important to us, and recognition for the team's hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future.
Kind Regards,
Marilyn
Head of Customer Relations ...
Feb 20,2018
Feb 20,2018
22
people found
this helpful
this helpful
Branch: Paddington but I think they have removed to Mayfair.
Re: my renewal tenancy agreement - I have been dealing with so many Dexters agents (all different people) for the last few months it's just bizarre why they just cant keep one person on a ...
read full review
read full review
Comment on agent fees
> they love charging fees after fees for their mediocre service > poor communication
Was this helpful?
Yes
Yes
Mar 15, 2018
View all comments
(1)
Dear Sir/Madam,
I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Marilyn Head of Customer Relations ...
Jan 21,2018
Jan 21,2018
0
people found
this helpful
this helpful
Dexters Paddington helped us find a tenant within 3 weeks just before Christmas. The whole team are lovely people and genuinely interested in helping you....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12, 2018
View all comments
(1)
Dear John,
Thank you for your review regarding your experience with our Paddington Office. I am delighted to read that we have achieved our aim of delivering a five star service.
I would like to thank you once again and wish you all the very best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 03,2018
Jan 03,2018
32
people found
this helpful
this helpful
Absolutely shocking!!! I moved out a month ago and they've lied every day since about repaying the 6 months rent I paid in advance... and the deposit. They took my money within 24 hours and its been over 24 days since I moved out. The worst part is ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12, 2018
View all comments
(2)
Hey Marilyn
Please note that I'm still waiting for my funds to be returned. And if anyone is reading this please note that I moved out on the 28th of November 2017. A new tenant moved in 3 days later. I am still waiting for the money I advanced to be returned. I know time is relative bit it does not take over a week to respond to emails. ...
Dec 21,2017
Dec 21,2017
0
people found
this helpful
this helpful
I visited the office last week and I have to say that I met Sarah. She was very friendly, professional and smiley....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12, 2018
View all comments
(1)
Dear Marina,
I am writing to say thank you for your kind comments about the service you received from our Paddington Office. We really appreciate you taking the time to post this review as feedback is very important to us.
I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future.
Kind regards,
Marilyn Head of Customer Relations ...
“Totally unprofessional. They hide important information throughout the sale process ......”
May 19,2017
May 19,2017
32
people found
this helpful
this helpful
Totally unprofessional. They hide important information throughout the sale process by keeping their answers very vague. When caught lying, they just disappear. Avoid at any cost....
read full review
read full review
Was this helpful?
Yes
Yes
May 26, 2017
View all comments
(1)
Dear Jeffrey,
I am very concerned to read your review and we would value the opportunity to discuss this with you.
If you could contact me at [email protected] and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf.
Marilyn Head of Customer Relations ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
