“This was our first time renting in Scotland, ......”
5 Star Review
Jun 24,2020
By:
'Cathie'
Jun 24,2020
Branch: Edinburgh, 5 - 6 Melville Place
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: EH5
Branch: Edinburgh, 5 - 6 Melville Place
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: EH5
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This was our first time renting in Scotland, and despite having rented in Australia and being landlords ourselves, we were still unsure about the process. Direct Lettings were always very helpful and respectful and did not treat us like second class citizens. They represented their client's interests faithfully and helped us through the lease stage and paying what we had to, to secure the property. When there was something that needed attending to, on the very few occasions we had to, they were always prompt and never quibbled. The landlord didn't either, but agents can sometimes play gate keeper. We want to especially mention Rachel Virtue, our contact. Rachel was very courteous, knowledgeable and professional and displayed a mature attitude in attending to our enquiries. When we indicated we were looking for another property she outlined how the process worked, and did not change her way of working. We felt like clients of Direct Letting, which is how it should be, because landlords need tenants, and tenants need landlords, and the agent is the face of both. Doug the chap who did the inspections was also very helpful and knew his business. We must mention the lassie who introduced us to the property who also created a very good impression on the day being punctual and helpful.
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