100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Jun 22,2020
Jun 22,2020
1
people found
this helpful
this helpful
After enquiring about a bungalow for rent last Thursday, i called office who then passed details onto Sofia who called me back within 5 minutes (only good thing to say)
Arranged a viewing 2 days later on the Saturday at 3.15pm, i confirmed that we already knew where the property is & was booked in to view.
We arrived at property 3.10pm, waited 30 minutes & Sophia didn't turn up. I left a voicemail asking if running late(no reply) I tried office which was meant to be open till 4pm(no answer).
So Today Monday i called the office & spoke to Sophia who tried to lie her way out of the situation, she said we should have had confirmed text Saturday morning(we didn't & was not told of this).
She then said well wasn't in her diary even though i asked if she remembered my call & she could remember!
Sofia then said well wasn't in her diary, i explained again telling her we spoke about my wife leaving work early to make viewing & she said was there till 3.15pm, even though we were there at 3.10pm. Shocked at this service, being made out to be a liar ourselves when Sophia tried everything to get herself out of this by lying.
I am fast learning lots of estate agents seem to lie a lot after over 20 years of renting & this was totally unacceptable & unprofessional.
Arranged a viewing 2 days later on the Saturday at 3.15pm, i confirmed that we already knew where the property is & was booked in to view.
We arrived at property 3.10pm, waited 30 minutes & Sophia didn't turn up. I left a voicemail asking if running late(no reply) I tried office which was meant to be open till 4pm(no answer).
So Today Monday i called the office & spoke to Sophia who tried to lie her way out of the situation, she said we should have had confirmed text Saturday morning(we didn't & was not told of this).
She then said well wasn't in her diary even though i asked if she remembered my call & she could remember!
Sofia then said well wasn't in her diary, i explained again telling her we spoke about my wife leaving work early to make viewing & she said was there till 3.15pm, even though we were there at 3.10pm. Shocked at this service, being made out to be a liar ourselves when Sophia tried everything to get herself out of this by lying.
I am fast learning lots of estate agents seem to lie a lot after over 20 years of renting & this was totally unacceptable & unprofessional.
Was this helpful?
Yes
Yes
Jun 23, 2020
Good Morning Adrian, thank you for your review. Unfortunately, as mentioned to you on our initial telephone conversation when i registered your details and booked you in to view the property, due to the Covid-19 pandemic, we only attend appointments/viewings that have been confirmed the same day. I was at the property on that day for over an hour and conducted all the viewings on the property that had confirmed with me that morning, which then led to the property becoming 'Let Agreed.' Which i advised to you on Monday when you called the office. I was well aware of the conversation we had when i booked you in to view the property and i was also aware of your viewing that was booked in, unfortunately as it was not confirmed by yourselves, it did not go ahead. If you require any further assistance, please do not hesitate to contact me.
Many Thanks. Sophia Mitchell.
Jun 23, 2020
Hi Adrian, thank you very much for your feedback. As i mentioned on the phone when i registered you as an applicant and booked the viewing, i call all viewings on the morning of the viewing, due to the COVID19 pamdemic, we only attend appointments that are confirmed on the same day. I was present at the property and conducted all the viewings that were confirmed which then resulted in the property being 'Let Agreed.' - As i advised you on the telephone when you rang the branch on Monday,
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
2nd May 2022
reviewed by 'TANIMOLA CHRISTIANAH'
20th Feb 2022
reviewed by 'Michael'
22nd Jun 2020
reviewed by 'Adrian'
18th Mar 2020
reviewed by 'Oana'
16th Mar 2020
reviewed by 'MICHAEL'
Opening Hours
Address
Paul Dubberley & Co
69 Church Street
Bilston
West Midlands
WV14 0AX
01902 596696
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £84,000 | £84,000 |
| Lettings | 100% | 99% | £450 | £983 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 7 | 2 | 2 | 0 | 1 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 02,2022
May 02,2022
0
people found
this helpful
this helpful
So happy with my experience with ELISHA&ELEANOR is extremely brilliant,they easily answered all the questions,excellent customer service,Eleanor &Elisha made the whole process so effortless &simple,no time wasted....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2022
Feb 20,2022
0
people found
this helpful
this helpful
Ella and Eleanor were so amazing. They got me rent and all documents ready in less than 72hours. I viewed the house on Thursday and moved in on Saturday....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 25,2020
Jun 25,2020
1
people found
this helpful
this helpful
Sophia was amazing throughout the whole process, the service I received was outstanding. I found Sophia smiley, informative, very professional and polite....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 22,2020
Jun 22,2020
1
people found
this helpful
this helpful
After enquiring about a bungalow for rent last Thursday, i called office who then passed details onto Sofia who called me back within 5 minutes (only good thing to say)
Arranged a viewing 2 days later on the Saturday at 3.15pm, i confirmed that we already knew ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 24, 2020
View all comments
(3)
Wow Sophia good luck with your career.
It was not mentioned to be confirmed on the day, we did not get any information on this.
But you defend by lying even by replying on this review which actually other people have reviewed with similar comments.
I'm sure people reading this review will make their own minds up.
I would never treat anyone like this just to defend your mistakes!
Pointless replying to me as your very disrespectful & doesn't look good on the company you work for & I will neve ...
Mar 18,2020
Mar 18,2020
1
people found
this helpful
this helpful
I had the most horrible experience with…
I had the most horrible experience with this agency from The agency from Bilstol West Midlands. Had the credit checks with 1 month before the date of the contract, but waited with 2 days before to tell me a story ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19, 2020
View all comments
(1)
Good Morning Oana and thank you for your feedback.
Unfortunately, due to extenuating circumstances with what is going on in the world right now, the Landlord of the property you applied for is having to self-isolate and is stuck abroad on Lockdown, he went away for three days and is currently unable to return to the UK. Due to this, the Landlord has decided to temporarily withdraw his property from the rental market until he is able to get back in time for you to move in to the property on the ...
Mar 16,2020
Mar 16,2020
0
people found
this helpful
this helpful
we would like to thank Gags and the team for a very professional and polite service.
M and A formerly of Coseley....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 20,2020
Feb 20,2020
0
people found
this helpful
this helpful
I am a young first time solo buyer and my experience was by far amazing. Laura Brown and Manisha Beghal did an amazing job supporting me through the whole buying process.
They both made me feel welcomed and answered every question I had. The advice ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 24,2020
Jan 24,2020
0
people found
this helpful
this helpful
Sophia was great throughout the whole process. Kept in contact with us at all times. Extremely accommodating and very helpful! Thanks Sophia!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15,2019
Dec 15,2019
0
people found
this helpful
this helpful
I am so impressed by the services of the letting team. They are very reliable and straightforward. The innovative ways of getting paperwork done is amazing....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2019
Oct 22,2019
0
people found
this helpful
this helpful
Me and my partner thought Paul Dubberley estate agents were very helpful easy going and very supportive Aaron and Jaime where especially helpful and very committed to helping us find our perfect home they both was very professional and are very dedicated to there job ...
read full review
read full review
Was this helpful?
Yes
Yes
May 08,2019
May 08,2019
0
people found
this helpful
this helpful
Absolutely fantastic lettings team. The house viewing we had was warm and welcoming, we were given the space and time to view the property and were well informed about all aspects of the property. The team got the ball rolling very quickly and Vicky in ...
read full review
read full review
Comment on agent fees
The fees were the best in the area
Was this helpful?
Yes
Yes
“Letting made easy, they were very helpful, and explain thing I did not understand, supportive me with everything even when I wanted to give up...”
May 04,2019
May 04,2019
0
people found
this helpful
this helpful
Vicky a Aaron has be help ful from the beginning to the end of my search, very patient even when I wanted to pull out because of the stress I was facing through it, they never give up, I recommend Paul dubblerly to anyone, wish ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 29,2018
May 29,2018
0
people found
this helpful
this helpful
Whenever we have visited this branch we have always found all staff to be welcoming and professional and eager to ensure we are treated with the utmost respect
I would not hesitate to recommend to anyone seeking a good local estate agent
Many thanks...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2018
May 02,2018
2
people found
this helpful
this helpful
This agent sold my house within the 6 months without giving my no hassle. The communication between us was good....
read full review
read full review
Comment on agent fees
The agents fee was good for how quick they sold the house.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in Bilston 
It was not mentioned to be confirmed on the day, we did not get any information on this.
But you defend by lying even by replying on this review which actually other people have reviewed with similar comments.
I'm sure people reading this review will make their own minds up.
I would never treat anyone like this just to defend your mistakes!
Pointless replying to me as your very disrespectful & doesn't look good on the company you work for & I will never recommend any dealings with you.
Thanks for wasting our time enjoy your day