90% sales valuation accuracy
90% sales fee satisfaction
75% lettings valuation accuracy
77% lettings fee satisfaction
Jun 22,2020
Jun 22,2020
0
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Truly awful customer service!
We vacated our (awful) rental property on time and returned the keys in person to the office as we told them- this was almost 3 months ago and we still haven't received our deposit back despite numerous calls and emails, which were mostly un-returned, only a complaint to the Tenancy Deposit Scheme actually prompted them to move things along and yet WE ARE STILL WAITING!
During the Tenancy there were numerous issues with the property which took an age to rectify. Property was listed as having an EPC rating of D which was totally unrealistic as it was freezing cold during the spring and autumn let alone the winter. The online facility for reporting repairs is rubbish. It was very clear that the local agents didn't correspond with head office as they didn't know what was happening with either our tenancy renewal nor the end of the tenancy when it came. All in all an awful experience and I really do feel for anyone who has no option but to rent a property if this is a typical experience......
Would leave 0 stars but I can't :-(
We vacated our (awful) rental property on time and returned the keys in person to the office as we told them- this was almost 3 months ago and we still haven't received our deposit back despite numerous calls and emails, which were mostly un-returned, only a complaint to the Tenancy Deposit Scheme actually prompted them to move things along and yet WE ARE STILL WAITING!
During the Tenancy there were numerous issues with the property which took an age to rectify. Property was listed as having an EPC rating of D which was totally unrealistic as it was freezing cold during the spring and autumn let alone the winter. The online facility for reporting repairs is rubbish. It was very clear that the local agents didn't correspond with head office as they didn't know what was happening with either our tenancy renewal nor the end of the tenancy when it came. All in all an awful experience and I really do feel for anyone who has no option but to rent a property if this is a typical experience......
Would leave 0 stars but I can't :-(
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Latest Reviews
8th Aug 2022
reviewed by 'Very anniyed'
21st Jul 2021
reviewed by 'Lisa'
22nd Jun 2020
reviewed by 'Georgina'
21st Aug 2019
reviewed by 'Georgina'
1st Jun 2015
reviewed by 'Becci.b'
27th Mar 2015
reviewed by 'Paul'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 90% | 90% | £0 | £0 |
| Lettings | 75% | 77% | £475 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 6 | 3 | 0 | 0 | 0 | 1 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 08,2022
Aug 08,2022
2
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Absolutly never again over a month after vacating and making an agreement with landlord we are still getting yhe run around for my bond
JOE RILEY is an absolute idiot to deal with and if was my employee would be gone in a heart beat...
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Jul 21,2021
Jul 21,2021
0
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Connells have been so helpful, Remi Jackson is amazing always there when I need anything, she’s so helpful, can’t fault her....
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Jun 22,2020
Jun 22,2020
0
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Truly awful customer service!
We vacated our (awful) rental property on time and returned the keys in person to the office as we told them- this was almost 3 months ago and we still haven't received our deposit back despite numerous calls and emails, which were ...
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Aug 21,2019
Aug 21,2019
0
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Appalling customer service, lack of communication and completely disorganised. Tenancy renewal meant to be handled by head office but local office have no information and we are still waiting for our renewal after pressing them for past month! Have just received an email from local ...
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Jun 01,2015
Jun 01,2015
0
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Really friendly & helpful during a stressful time. Made me feel like I was her only tenant! Very approachable and professional, thank you!...
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Mar 27,2015
Mar 27,2015
0
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Connells look after our two bedroom flat and we have been very happy with their service. Sadie, Natasha & Julie have been very helpful from day 1 and have ensured that any maintenance issues that have arisen have been dealt with quickly and efficiently. Communication is excellent ...
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Mar 25,2015
Mar 25,2015
0
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a tale of 2 sides
firstly lettings who are helpful smiling professional staff
sales who seem to make it there daily challenge to be rude , ignorant & unhelpful esp the likes of sue & the ic2 who seem to think its there god given right to be rude ...
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Mar 23,2015
Mar 23,2015
0
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Very professional throughout the tenancy process, willing to answer any questions we had on the property. Friendly service throughout branch...
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Mar 19,2015
Mar 19,2015
1
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Both Sadie and Natasha were welcoming, friendly, polite, caring, professional and extremely helpful in my search for a property to rent. They provided lots of good advice and were always willing to listen and help.
Natasha was very knowledgeable re the deposit scheme, and offered ...
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Mar 16,2015
Mar 16,2015
0
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I rented a property through Connells last month. Although Sadie was my main contact all staff were friendly and helpful when ever I contacted them. The transaction was managed quickly and professionally and I felt that my requirements were listened too and acted upon.
I ...
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Comment on agent fees
Although their fees seemed quite a bit higher than other letting agents they did price match for me as the property was being marketed by two companies. Having said that, the service was excellent so perhaps you get what you lay for!
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Mar 13,2015
Mar 13,2015
0
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We were helped with every step of the way with the letting process. Any questions that we asked were answered and dealt with in a friendly and businesss like way. All the staff have been fantastic. I would highly recommend Connells to my family and ...
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Comment on agent fees
we are happy with the agents fee's
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Mar 13,2015
Mar 13,2015
0
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Thank you Sadie for your excellent service and support in quickly letting out our property with a great standard and lasting impression. Very friendly, efficient and professional member of staff with patience and the willigness to assist through out. A pleasure doing business with you....
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Mar 12,2015
Mar 12,2015
0
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It was wonderful experience as Sadie helped me so much for two months viewing different properties and calling me when something comes on the market as I am a bit picky ..she really did understand what I was looking for and helped me talking to ...
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Mar 12,2015
Mar 12,2015
0
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Hi, I am very happy with the service I received from sadie, she has helped me a lot and she was very calm and polite towards myself and my husband. I felt very comfortable with her and she helped me with all the paper work, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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