Wokingham, RG40
4.7/5, 393 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
Visit www.prospect.co.uk for a FREE no obligation valuation

“I rarely write reviews, but I have been so di......”

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Jun 11,2020
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By: 'ben'
Jun 11,2020
1 people found
this helpful
I rarely write reviews, but I have been so disappointed with the experience and lack of any accountability I feel duty bound to share.
We quickly agreed on a rental and price, said we didn't need it decorated but did need it fully empty and clean ahead of moving in, having a high risk son and needing to move during lockdown.
We found the house full of junk and not cleaned, it took me 7 hours to empty and clean, and subsequently 20 days for the estate agent to remove the junk (pictured). The assistant manager doesn't see an issue and doesn't want to know. You can see the volume I had to clear out on my own so we could move in. House not clean, and all this after I was very clear on what I needed and why. Do not use these guys, terrible customer service, I dread the day something stops working in the house.
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Latest Reviews

View all Reviews 393
21st Nov 2024
reviewed by 'Alison Hook'
“We have been really happy with the service from Prospect. Nikki has been so helpful with any issues we’ve ......”
20th Nov 2024
reviewed by 'Gary Stubbs'
“Always good service and very helpful/friendly with solving any issues with Tenancy or Appliances etc....”
13th Nov 2024
reviewed by 'Harry'
“I had a fantastic experience renting a property with Nikki Garden as my agent. From the moment I moved in, ......”
11th Sep 2024
reviewed by 'Debbie Birch'
“Would just like to thank nikki Gardner and prospect for arranging pest control to come out to my property that ......”
9th Sep 2024
reviewed by 'No'
“We have had continuous problems Nikki always does her best to solve problems quickly Thank you...”
4th Apr 2024
reviewed by 'Teresa Gauton'
“I've been in my rental property for about 4 years. I've been very impressed with Prospect right from the start from ......”
Opening Hours
  • Monday: 08:30 - 19:00
  • Tuesday: 08:30 - 19:00
  • Wednesday: 08:30 - 19:00
  • Thursday: 08:30 - 19:00
  • Friday: 08:30 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: 10:00 - 14:00
Address

Prospect Estate Agency
12 -14 Broad Street
Wokingham
Berkshire
RG40 1AB
0118 979 7770

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £151,000 £835,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 2 132 4 104 1 57 0 14 6
Areas covered
  • RG41
  • RG40
  • RG2
Services offered
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  • Surveys
  • Conveyancing
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Nov 21,2024
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By: 'Alison Hook'
Nov 21,2024
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We have been really happy with the service from Prospect. Nikki has been so helpful with any issues we’ve had that needed dealing with or advice on. Would highly recommend....
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By: 'Gary Stubbs'
Nov 20,2024
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Always good service and very helpful/friendly with solving any issues with Tenancy or Appliances etc....
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“I had a fantastic experience renting a proper......”

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Nov 13,2024
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By: 'Harry'
Nov 13,2024
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I had a fantastic experience renting a property with Nikki Garden as my agent. From the moment I moved in, Nikki was attentive and responsive, handling any issues that came up with efficiency and professionalism. She ensured a smooth and stress-free process both during my ...
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By: 'Debbie Birch'
Sep 11,2024
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Would just like to thank nikki Gardner and prospect for arranging pest control to come out to my property that I rent to sort out my 3 wasp nests. This was done promptly with no hassle or stress thankyou again nikki...
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Sep 09,2024
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By: 'No'
Sep 09,2024
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We have had continuous problems Nikki always does her best to solve problems quickly Thank you...
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“I've been in my rental property for about 4 y......”

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Apr 04,2024
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By: 'Teresa Gauton'
Apr 04,2024
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I've been in my rental property for about 4 years. I've been very impressed with Prospect right from the start from the initial setting up of the tenancy which was seamless, their quick turnaround with any issues that have arisen and quick responses to emails. All ...
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“Great Support from beginning, precise, effici......”

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May 26,2023
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By: 'Kourosh'
May 26,2023
0 people found
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Great Support from beginning, precise, efficient, right to the point and really easy way to lease your property. I would recommend Matteo unreservedly....
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“I am a landlady with Prospect and would like ......”

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Apr 06,2023
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Lauren
By: 'Sarah'
Apr 06,2023
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I am a landlady with Prospect and would like to say hoe happy I am with Lauren who recently dealt with an issue so well and achieved a very positive outcome. She is polite and helpful and is a pleasure to deal with....
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“Keagan Impey : Purchase of a house...”

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Oct 21,2021
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Keagan
By: 'Alan Reeves'
Oct 21,2021
0 people found
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We recently bought a house in Wokingham for our son. We had the very good fortune to have Prospect in Wokingham as the sellers Estate agent and more notably Keagan Impey as our main link. As one of the sales team Keagan could not have ...
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“Poor communication....”

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Oct 29,2020
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By: 'Katie'
Oct 29,2020
1 people found
this helpful
Sadly, my buyer has been very very slow with buying my property after I had put in an offer on a house, which was accepted, through Prospect. I informed Prospect at each stage what was happening (or not happening) & that I was having to put ...
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“I rarely write reviews, but I have been so di......”

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Jun 11,2020
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By: 'ben'
Jun 11,2020
1 people found
this helpful
I rarely write reviews, but I have been so disappointed with the experience and lack of any accountability I feel duty bound to share. We quickly agreed on a rental and price, said we didn't need it decorated but did need it fully empty and ...
read full review
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“Outstanding service...”

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Mar 25,2018
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Ryan
By: 'Simon'
Mar 25,2018
0 people found
this helpful
A huge thank you to Ryan Whom went above and beyond, with the sale of our property when obstacles were thrown into the mix, in a very long chain. His positive attitude and support to us was impeccable, and again we can not thank him ...
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Good
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Mar 26, 2018
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Thanks for taking the time to review the outstanding service received by Ryan. ...

“An enthusiastic and helpful salesman. Assisted in getting us a ......”

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Nov 02,2017
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Tristan
By: 'Terri'
Nov 02,2017
1 people found
this helpful
An enthusiastic and helpful salesman. Assisted in getting us a tenant for our property. Kept me regularly updated and returned calls in a short time frame. A pleasure to deal with and will use again in the future....
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“Tristan was friendly and approachable both on the phone when ......”

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Oct 05,2017
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By: 'Craig'
Oct 05,2017
0 people found
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Tristan was friendly and approachable both on the phone when I initially enquired about the property and in person when I viewed the property. He was knowledgeable about the property and the local area and answered all of our questions satisfactorily. Tristan gave good advice ...
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“Tristan was very helpful and welcoming. he helped us find ......”

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Oct 03,2017
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Tristan
By: 'paulinevine'
Oct 03,2017
0 people found
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Tristan was very helpful and welcoming. he helped us find a suitable property for us to move into, he called to check everything has gone okay....
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the agency fee's are very expensive,
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“Tristan and the team at Prospect marketed the property well ......”

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Oct 01,2017
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Tristan
By: 'SoneW'
Oct 01,2017
0 people found
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Tristan and the team at Prospect marketed the property well and a good tenant was secured quickly such that there was only a week between tenancies. We were well informed through out the process and the liaison between Tristan and our property manager at Prospect ...
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Comment on agent fees
Agents fees are competitive and in-line with those of other agents
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“House Let easy with good advise and help before decided ......”

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Oct 01,2017
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Gemma
By: 'Jan'
Oct 01,2017
0 people found
this helpful
House Let easy with good advise and help before decided to use Prospect with no commitment needed or pushed for a decision. Great since! getting the few maintenance thing sorted. Good response time for any queries I have had coming back with answers without having ...
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Comment on agent fees
Fees seemed fair. Very quickly found a tenant.
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“Dealing with Tristan for our new rental was really easy. ......”

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Sep 26,2017
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Tristan
By: 'AHope'
Sep 26,2017
0 people found
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Dealing with Tristan for our new rental was really easy. We were moving from another country and he was able to explain the process we would need to go through easily and confidently. He made what seemed like a complex process seem easy and achievable!...
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Comment on agent fees
Agent's fee were fair. I don't think anybody really likes paying them but what we did need to pay seemed to be comparable to what other Agents were charging.
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“Tristan was very attentive and returned calls in good time. ......”

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Sep 15,2017
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By: 'Hayley'
Sep 15,2017
0 people found
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Tristan was very attentive and returned calls in good time. Found out all answers to questions I had and made my first house move stress free...
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“Tristan was very conscientious during the search for a Tenant ......”

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Sep 13,2017
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By: 'Peter'
Sep 13,2017
0 people found
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Tristan was very conscientious during the search for a Tenant and kept me updated through out giving me feedback whenever there was a viewing. I can say he got me the best deal possible and I will definitely come back to Prospect if there is ...
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Comment on agent fees
Fee was fair.
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“Tristan was professional, listened and was not a pushy salesman. ......”

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Sep 01,2017
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By: 'tom'
Sep 01,2017
0 people found
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Tristan was professional, listened and was not a pushy salesman. he listened to our requirements and delivered a great property. Polite, prompt and returned calls....
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Comment on agent fees
not ideal. quite expensive
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“Tristan has been truly wonderful and it has been a ......”

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Aug 22,2017
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Tristan
By: 'Anil'
Aug 22,2017
0 people found
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Tristan has been truly wonderful and it has been a pleasure dealing with him. He is Customer Orientated, listens well, is polite, friendly and delivers results. During the search of the tenant, he proactively and diplomatically dealt with the vacating tenants in arranging viewings, kept ...
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Comment on agent fees
For a long term customer who has used Prospect for last 3 to 4 tenancies, I would expect a reduced fee. The fee structure per T&C is complicated and needs to be simplified. PS: This is Prospect specific and no reflection on Tristan.
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“Very professional and personable agents who were very knowledgeable about ......”

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Aug 17,2017
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Harry
By: 'Hollie'
Aug 17,2017
1 people found
this helpful
Very professional and personable agents who were very knowledgeable about the tenancy contract and they market. They could answer my questions and made me feel comfortable being first time landlady. They were Flexible regarding the way they contacted me (i.e. Via email or phone) ...
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Good
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“Tristan was an outstanding help! After being told that our ......”

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Aug 15,2017
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By: 'Caitlyn'
Aug 15,2017
0 people found
this helpful
Tristan was an outstanding help! After being told that our rented house was being sold and time was of the essence to find a new home for my family of 5, Tristan was the one who made that happen. Dealing with roughly 5 different agencies, Tristan was ...
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Comment on agent fees
Fees were standard - nothing to complain about
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“I was looking for a flat to rent. I saw ......”

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Aug 14,2017
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By: 'Humair'
Aug 14,2017
0 people found
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I was looking for a flat to rent. I saw the advert online and decided to call Prospect. I spoke to Tristan and as the call progressed I knew that he was a person I could trust. He was very helpful and answered all my ...
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“Great experience with Tristan - very helpful and attentive and ......”

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Aug 13,2017
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By: 'Parkie95'
Aug 13,2017
0 people found
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Great experience with Tristan - very helpful and attentive and was always available for me to ask any questions which he promptly answered! Thanks!...
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Comment on agent fees
Fees are extremely expensive for the service - service was great but I'm not sure the best service is even worth a fee that high!
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“Tristan has been helping us find our next property and ......”

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Aug 04,2017
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By: 'Tim'
Aug 04,2017
0 people found
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Tristan has been helping us find our next property and done an amazing job doing so. Not only has he been professional he has also remained extremely friendly throughout the process, informing us on every step of the process. Highly recommending Tristan to family and ...
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Good
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“We were very happy with Tristan's assistance. He actually found ......”

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Jul 25,2017
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By: 'Marianna'
Jul 25,2017
0 people found
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We were very happy with Tristan's assistance. He actually found our property for us, it was one of his suggestions that we wouldn't have seen otherwise....
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Comment on agent fees
We found the fees a bit over, compared to other agencies.
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“As a landlord of my Mum's property a new tenant ......”

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Jul 24,2017
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By: 'Margaret'
Jul 24,2017
0 people found
this helpful
As a landlord of my Mum's property a new tenant was found for us and we were kept informed what was happening regarding views etc....
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Comment on agent fees
okay
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“Tristan has provided a good service level with regards to ......”

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Jul 24,2017
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By: 'Mark'
Jul 24,2017
0 people found
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Tristan has provided a good service level with regards to renting our property. He is clear with all communications & follows through on all points, bringing quick feedback. I would recommend Tristan & Prospect to others looking to rent a property....
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Fair
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:10 AM 14/01/2016 by allAgents

Awards won by Prospect Estate Agency, Wokingham RG40 1AB



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