80% lettings valuation accuracy
71% lettings fee satisfaction
Jun 11,2020
Jun 11,2020
4
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I hadn't rented for over 16 years and so pleased never going to have to again! Overall very poor service by Stanley and Partners. Jody was always very professional and courteous though and would action requests very promptly. The rent was extortionate for what was a very tatty and old house. Bath panel held together with duck tape. Drawers broken in the kitchen. Ill fitting and cheap carpets. The list goes on! My first impression was maybe letting agents think that tenants, just because they rent,don't want to live in nice properties whilst the Landlords are making a fortune??!! Or maybe I my standards and expectations are higher than that of letting agents?? I moved into the property two weeks before Christmas. I went the initial four days without any gas and central heating as the boiler was 20 years old and way past its best! There was no emergency call out service and this incident fell over a weekend so my nine year old and I were left freezing until the Monday morning! The house was dirty when I moved in despite supposedly being professionally cleaned. I had to have the curtains dry cleaned at my own expense.
I moved out of the property early during Covid so was subjected to the extortionate early release fee of £700! The new tenants fell through as Covid hit so I was left paying the rent on this property and on my new property. The letting agents were totally unaccommodating with regards to finances and wouldn't allow me any grace or reduction in the rent over a longer period. They also still expected the carpets to be cleaned because I had had a pet and all the furniture to be removed despite the fact that all the removals and cleaning companies that I had organised cancelled! Always the get out clause of being under contract and the Landlord was due their rent despite being thrown into a totally unprecedented situation, which none of it of my doing! I am a key worker and I had had Covid symptoms so whilst all of this was going on I was trying to self isolate which was totally impossible!I was being caused immense stress with trying to move house with no empathy from the letting agent!
I managed to get the carpets cleaned, the windows cleaned by a friend and removals company to move my furniture all during a flu pandemic!! I think I did OK really? Otherwise I was going to be charged fully and lose my deposit! Although I had to be grateful to Jody because I had mowed the lawn prior to moving out as per contract but the next tenant hadn't moved in until a month later so the grass had grown obviously . She 'let me off' and didn't charge me for the grass growing???!!!!! Disgusting attitude by the letting agent in my opinion as I was nursing Covid patients who were dying in ITU and all Stanley and Partners cared about was whether the grass was mown!! You can see my frustration?! Wasn't really my top priority at the time!
I am very lucky now as a home owner again but feel sorry for all the renters out there who are subjected to extortionate rents for substandard properties where the ONLY consideration is for the Landlords. When really it should be a balance between them and providing a good service for the tenants?!
I moved out of the property early during Covid so was subjected to the extortionate early release fee of £700! The new tenants fell through as Covid hit so I was left paying the rent on this property and on my new property. The letting agents were totally unaccommodating with regards to finances and wouldn't allow me any grace or reduction in the rent over a longer period. They also still expected the carpets to be cleaned because I had had a pet and all the furniture to be removed despite the fact that all the removals and cleaning companies that I had organised cancelled! Always the get out clause of being under contract and the Landlord was due their rent despite being thrown into a totally unprecedented situation, which none of it of my doing! I am a key worker and I had had Covid symptoms so whilst all of this was going on I was trying to self isolate which was totally impossible!I was being caused immense stress with trying to move house with no empathy from the letting agent!
I managed to get the carpets cleaned, the windows cleaned by a friend and removals company to move my furniture all during a flu pandemic!! I think I did OK really? Otherwise I was going to be charged fully and lose my deposit! Although I had to be grateful to Jody because I had mowed the lawn prior to moving out as per contract but the next tenant hadn't moved in until a month later so the grass had grown obviously . She 'let me off' and didn't charge me for the grass growing???!!!!! Disgusting attitude by the letting agent in my opinion as I was nursing Covid patients who were dying in ITU and all Stanley and Partners cared about was whether the grass was mown!! You can see my frustration?! Wasn't really my top priority at the time!
I am very lucky now as a home owner again but feel sorry for all the renters out there who are subjected to extortionate rents for substandard properties where the ONLY consideration is for the Landlords. When really it should be a balance between them and providing a good service for the tenants?!
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Latest Reviews
21st May 2022
reviewed by 'Josh&Emma'
30th Oct 2020
reviewed by 'Louise'
11th Jun 2020
reviewed by 'Kelly'
5th Jun 2020
reviewed by 'Derek'
Opening Hours
Address
Stanley and Partners
14 Station Road
Burgess Hill
West Sussex
RH15 9DQ
01444 235 611
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 71% | £750 | £1,325 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 11 | 5 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 21,2022
May 21,2022
1
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Shameful behaviour. Borderline harassment. No respect or care given to their tenants. Make excuses and have lied publicly in response to our Google review. We can evidence our review to be fact. We can evidence the utterly horrendous response to be lies. This agency clearly ...
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Oct 30,2020
Oct 30,2020
4
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Do not flatter yourselves as a company that nobody would leave a negative review.! You’re a rubbish, useless company. I have been in touch with your company as a representative and you couldn’t more appalling....
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Jun 11,2020
Jun 11,2020
4
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I hadn't rented for over 16 years and so pleased never going to have to again! Overall very poor service by Stanley and Partners. Jody was always very professional and courteous though and would action requests very promptly. The rent was extortionate for what was a ...
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Jun 05,2020
Jun 05,2020
0
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Jody is very helpful and professional and a pleasure to deal with. Have been with this company over five years....
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Feb 25,2020
Feb 25,2020
0
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Our experience with Stanley & Partners through the services of Jody Courtney was extremely professional and made the acquiring of our new home a very pleasant and stress free time. We would certainly recommend these services to anyone looking for a rented home.
Gisele & Ian Edwards...
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Feb 10,2020
Feb 10,2020
0
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We have used Stanley and Partners since 2012 and found them to be professional, thorough and friendly service. They offer sound advice on property and tenant issues and be relied upon to respond to issues in a timely way. Good communication, fair rates, friendly service....
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Jan 21,2020
Jan 21,2020
0
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As a Landlady, I have used S&P to manage my property for many years. Joanna, Jodie and James have all shown utmost consistency in their commitment and professionalism. I would highly recommend them....
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Jan 13,2020
Jan 13,2020
1
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Read the small print in your contract...if you have a pet you will lose 25% of your deposit.
We had £300 of our security deposit held back despite leaving the property in immaculate condition we were charged approx £150 for a professional clean which was completely un ...
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Nov 28,2019
Nov 28,2019
0
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Very helpful and prompt to aid with any problems or concerns. Efficient with administration yet friendly in correspondence. I would be happy to rent with them again in the future and would be glad to recommend them to others. Jody, in particular, has been ace ...
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Nov 25,2019
Nov 25,2019
0
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Joanna Petty was my main contact and was always quick to respond to any email. We had no issues at all during our one year rental period with Stanley & Partners so great experience all in all!...
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Oct 25,2019
Oct 25,2019
0
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Excellent letting agent with first class customer service. As a tenant they have always been helpful and friendly. 10 out of 10!...
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Jul 25,2019
Jul 25,2019
0
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Great letting agent, Jody is very efficient and informative and deals with maintenance issues in a timely fashion. We have been renting with Stanley & Partners for a few years now and they have been great!...
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Jun 21,2019
Jun 21,2019
2
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Very professional and friendly service and catered for all our needs. Would highly recommend.
Jody and joanna are extremely helpful and a credit to there job....
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Jun 24, 2019
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Thank you for your kind review. ...
Apr 12,2019
Apr 12,2019
0
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Having just sold our property and decided to move into rented for the 1st time in nearly 15 years we were surprised to learn this is quite a thorough process but Jody has been really helpful throughout the whole process and been extremely efficient in answering ...
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Comment on agent fees
Good
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Apr 03,2019
Apr 03,2019
0
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I recently had to replace a fence and took the opportunity to remove a tree at the same time. Jody visited the property and reassured the neighbours (who were concerned about security). Jody took care of obtaining quotes, and getting the work done promptly, in ...
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Good
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Mar 18,2019
Mar 18,2019
0
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My wife and I needed to rent a property at short notice and Jody pulled out all the stops to make it happen. Arranging the viewing straight away, expediting the reference checks, meeting us out of hours in order to sign paperwork⦠the service was ...
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Feb 08,2019
Feb 08,2019
1
people found
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Joanna is very personable, professional and quick to respond to any concerns / issues we have had relating to the property. Our move was smooth which was great....
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Aug 03,2017
Aug 03,2017
4
people found
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simplify your life and avoid this agency, i have nothing good to say about james stanley and his mean spirited nature...
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Comment on agent fees
as badf as it can be
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Sep 11, 2017
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Sorry to hear you are unhappy "ex-tenant". I don't know which property or who you are so cant comment to put our side. All I can say is that we do act fairly but do expect the tenant to pay the rent on time and comply with their tenancy agreement. If a tenant wants to break a contract there are fees the owner incurs which are likely to be requested from the tenant which is fair when a tenant wants to break their contract. We are a fair firm and behave ethically - as mentioned hard to pu ...
Aug 22,2015
Aug 22,2015
1
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This is my first experience of renting for 30 years, so I wasn't sure what to expect.
I found Denise helpful, friendly and efficient....
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Comment on agent fees
I'm not experienced at renting, but the fees seemed reasonable to me.
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Jan 14,2015
Jan 14,2015
2
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I have used many agents and had good and bad experiences, I always found James helpful and informative when renting through Stanley & Partners. I had a few issues with heating at the house and James was quick to respond and sorted everything out....
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Oct 02,2014
Oct 02,2014
3
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After some communication about a potential property, and a visit by my wife and I, I was informed I would be contacted following an inspection of the property in interest by the letting agent. I waiting for a reply, whilst in the meantime making a ...
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Jan 20, 2016
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Sorry if our communications were not so good. Unfortunately making a low offer in a fast moving letting market may mean you lose the property. Paying rent in advance also at a low rent is not such an incentive to Landlords. The property was let at full price - apologies if we did not come back to you to say this. ...
Jody
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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