“Dishonest, unprofessional, unpleasant. Avoid!...”
1 Star Review
Jun 05,2020
By:
'Guy'
Jun 05,2020
Branch: Tonbridge, 119B High Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TN9
Branch: Tonbridge, 119B High Street
Lettings (Prospective customer)
Postcode: TN9
4
people found
this helpful
I’ve had the misfortune of dealing with the Tonbridge branch of Ashton Burkinshaw in late May 2020. Challenging times for everyone no-doubt with the coronavirus pandemic, but they really excelled at making a complicated move even more difficult.
From the very beginning, the attitude from Darren was like nothing I have ever experienced from anyone providing a service. Unapologetically inflexible and unpleasant, impossible to reach over the phone, ignores emails, and if you’re lucky enough to get a response, don’t expect all your questions to be answered. Don’t even expect an acknowledgement. He’ll respond to whatever he feels like and ignore the rest.
My first question when I viewed the property was: “Do you manage it?”. When Darren said they don’t, I figured I could deal with his rudeness and incompetence till the contract is signed. As I liked the property, I made an offer later that day. After some light negotiation, I was told my offer was accepted, and a moving date was agreed.
Entirely by chance, I found out that Darren misrepresented my offer to the landlord, and a term that was of high importance to me was never communicated or agreed with the landlord. Darren, unapologetically as ever, decided that some conditions in my offer were “unnecessary”, so he wrote them off and communicated to both parties that we’ve reached an agreement.
Attempts to get a different negotiator to take over, or speak with his supervisor failed.
As it stands, days before my intended moving date and nearly a week after my offer was “accepted”, I’m back at square one trying to find a new home and about to have an awkward conversation with my current landlord.
I was told that my money would be refunded, it wasn't!
Dishonest, unprofessional, unpleasant. Avoid!
4
people found
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