0% sales valuation accuracy
0% sales fee satisfaction
100% lettings valuation accuracy
88% lettings fee satisfaction
Jun 02,2020
Jun 02,2020
1
people found
this helpful
this helpful
After an initially positive valuation meeting I had a terrible experience with this agent throughout the 8 week contract term. Marketing was poor: my house was launched online with no pictures, no EPC and no floorplan for 3 days which meant it effectively missed all daily property alerts. Attraction was heavily impacted with low single figure interest in the first 3 weeks and then a number of seemingly non-existent people were offered up who didn't attend viewings. Within 3 weeks it was obvious this was going nowhere; a confusing contract situation with another agent was then created in an attempt to resolve things but still no viewings through Martin & Co. Eventually a dressing down by phone from the sales manager was the final nail in the coffin so I just let the contract end and took my business elsewhere. I recommend for sales that you do the same. Steer clear.
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Latest Reviews
30th May 2024
reviewed by 'Drishti'
24th Oct 2018
reviewed by 'Bob'
16th Dec 2017
reviewed by 'OlgaG'
28th Nov 2017
reviewed by 'Jeff'
Opening Hours
Address
Martin & Co
137 High Street
Staines
Surrey
TW18 4PD
01784 495 660
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 100% | 88% | £825 | £1,495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 30,2024
May 30,2024
0
people found
this helpful
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I have observed and experienced Katie Fitzgerald at work as new manager of Staines / Egham branch. I have now 4 properties let and managed by Martin & Co. (staines upon Thames and Egham) I believe, Katie has proved to me and my family that she has the ...
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May 31,2021
May 31,2021
2
people found
this helpful
this helpful
The previous management/ownership was absolutely DREADFUL. Maintenance issues were ignored or unacknowledged and, in the case of my boiler going out, I was without hot water for over two weeks. Getting in contact with anyone and getting anything actioned was worse than pulling teeth. ...
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Jun 02,2020
Jun 02,2020
1
people found
this helpful
this helpful
After an initially positive valuation meeting I had a terrible experience with this agent throughout the 8 week contract term. Marketing was poor: my house was launched online with no pictures, no EPC and no floorplan for 3 days which meant it effectively missed all daily property ...
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read full review
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Oct 24,2018
Oct 24,2018
1
people found
this helpful
this helpful
Superb service received in all dealings with these ladies. Professionalism at its best. Lynn and Maria thank you very much....
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Comment on agent fees
Good
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Dec 16,2017
Dec 16,2017
1
people found
this helpful
this helpful
Special thanks to Lynn for her hard work. She was very efficient and quick making the process of renting the flat out painless, I would thoroughly recommend to anyone looking for a friendly, professional estate agent with excellent communication skills and diligence....
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Nov 28,2017
Nov 28,2017
1
people found
this helpful
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Avoid like the plague. Can i give 0 stars. Do not know legislation and will not make landlord stick to the tenancy or legislation when it is a landlord matter ie structural or electrical matter. Let landlords leave mouldy properties on the market and on checkout ...
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Comment on agent fees
Fees are obscene. Charged new tenancy fee each year even although tenancy was never actually changed . Treat tenants as cashcows.
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Jan 11,2017
Jan 11,2017
1
people found
this helpful
this helpful
Fantastic customer service from Martin & co. They have been very responsive and helpful from the very beginning. Martin & co were friendly, communicative, knowledgeable and professional. They know the market and are always accessible to give us advice that goes beyond what I expect from an ...
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Comment on agent fees
Very good price.
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Feb 25,2016
Feb 25,2016
1
people found
this helpful
this helpful
We were new to the lettings market so approached a number of firms. We were impressed from the outset with the responsiveness and level of personal attention given to our relatively small letting by Joy Cook, one of Martin and Co's principals. Joy happily provided ...
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Comment on agent fees
Competitive
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Jul 24,2015
Jul 24,2015
2
people found
this helpful
this helpful
They do not consider the needs of the tenant and only look out for themselves and the landlord. Not very flexible or informative. I would not recommend them as they are quite unpleasant. My issue with them is how the proceed with issues relating to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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