For the amount I paid you expect the agent to take on board the information you provide them. They made life more difficult for themselves by not doing so, and in the process made the the whole process more stressful and frustrating than it needed to be.

And it's easy to read my review as being ungrateful for them finding another buyer, but that is without any context. The original sale fell through due to issues outside of my control relating to the landlord and the lease and there was a high chance any subsequent sale would follow the same path. I made it clear I wanted a little time to assess my options as I had to decide whether to pull the sale completely and take the landlord to court, or potentially waste another few months pursuing another sale that had a high change of falling through. (I genuinely believe it would have if not for the lack of scrutiny afforded by delays caused by the Coronavirus lockdown). And I wouldn't class throwing hundreds of pounds at an empty property every month as simply "counting pennies".

The agents were the one's breathing down my neck in pursuit of their fee. I did not once complain about their service throughout the sale. They've got their fee now and I have every right to air my complaints.

To be quite frank with you Rob, having read this review in its entirety it sounds as if you went above and beyond to make Your Moves life a living hell... no viewings in normal house, refused to give them a key to do viewings because you wanted to count pennies and then berate them for finding another buyer quickly when they no doubt already had this persons details on record, having previously turned them away due to the original sale?

You realise Agents work a lot smoother when they don't have clients breathe down their necks to the point they can't even sell your house without you wanting to complain and put in a 1 star review, reflecting poorly on them for literally doing the job their paid to do...

Shame on you.