100% lettings valuation accuracy
0% lettings fee satisfaction
May 25,2020
May 25,2020
6
people found
this helpful
this helpful
From October 2019 to April of 2020, I rented a 1 BR room with R&W lettings in a shared home in Leeds. The company initially seemed professional, however over the course of my tenancy they provided terrible service, with minimal interaction, no responsibility for the properties maintenance, and no consideration of services outlined in my lease which were never provided. Here's a list of my experiences:
On visiting the property, I was rushed through with no answers to multiple questions regarding internet service, cleaning regularity, or recent rennovations.
R&W demanded a deposit and holding fee before providing me with any form of a contract or having a signed contract in place
The online house posting and written lease included internet and cleaning services for the entirety of the 6 month lease. No cleaners ever arrived during my lease. Internet was not setup at the shared house for six full weeks after moving in.
For 3 weeks I was constantly told internet was about to be setup. For 3 more weeks R&W then did not respond to my emails. When they finally replied, R&W said that they had already "done our part". Internet wasn't sorted until the landlord felt like it- 6 weeks into tenancy.
R&W will not reimburse me for 6 weeks without internet OR 6 months without cleaning service which were promised at the time of moving in as part of my lease
After moving out, it then took R&W 4 full weeks to return my deposit
As a renter, R&W are miserable to deal with and gave me miserable service... good riddance. Avoid renting with this company.
On visiting the property, I was rushed through with no answers to multiple questions regarding internet service, cleaning regularity, or recent rennovations.
R&W demanded a deposit and holding fee before providing me with any form of a contract or having a signed contract in place
The online house posting and written lease included internet and cleaning services for the entirety of the 6 month lease. No cleaners ever arrived during my lease. Internet was not setup at the shared house for six full weeks after moving in.
For 3 weeks I was constantly told internet was about to be setup. For 3 more weeks R&W then did not respond to my emails. When they finally replied, R&W said that they had already "done our part". Internet wasn't sorted until the landlord felt like it- 6 weeks into tenancy.
R&W will not reimburse me for 6 weeks without internet OR 6 months without cleaning service which were promised at the time of moving in as part of my lease
After moving out, it then took R&W 4 full weeks to return my deposit
As a renter, R&W are miserable to deal with and gave me miserable service... good riddance. Avoid renting with this company.
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Opening Hours
Address
R & W Lettings and Property Management
The Old Chruch, 55-57 Grove Road
Harrogate
North Yorkshire
HG1 5EP
01423568866
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 0% | £325 | £595 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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May 25,2024
May 25,2024
0
people found
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I never leave review no matter how awful a service is mainly because I can’t be asked. But these are the worst people I have ever dealt with in my life. No matter how polite or understanding you are they speak to you like ...
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Jul 28,2022
Jul 28,2022
2
people found
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Rude and unhelpful. Will argue with you about everything and will point blank refuse to help. AVOID renting ANYWHERE that has the R&W lettings sign...
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Nov 11,2021
Nov 11,2021
3
people found
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Very unprofessional company, paid a holding deposit and they changed my move in date by a month without asking or warning. Then tried to keep my holding deposit saying it was used on my referencing...... this is illegal. Was spoke to horrendously and felt bullied ...
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Nov 03,2021
Nov 03,2021
0
people found
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So after calling the letting agency about an advertised property that has misleading information . One of the agents in Harrogate an old man with cranky voice picked up the phone, while asking him if it's available and if its studio flat, he replies back rude ...
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May 25,2020
May 25,2020
6
people found
this helpful
this helpful
From October 2019 to April of 2020, I rented a 1 BR room with R&W lettings in a shared home in Leeds. The company initially seemed professional, however over the course of my tenancy they provided terrible service, with minimal interaction, no responsibility for the properties maintenance, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:32 AM 26/09/2019 by heather heather
