80% sales valuation accuracy
75% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
May 19,2020
May 19,2020
6
people found
this helpful
this helpful
The full list of Dexters wrongdoings, mistakes, untrue statements and inefficiencies is almost endless, so I’ll mention only the main ones. The list should give an idea about their misconduct, negligence and incompetence:
- As a start, they have altered a critically important clause in a tenancy contract (a break clause allowing the tenant to terminate the tenancy contract) without asking for Landlord’s permission. When the Landlord received an automatic notification from the digital signature system that the contract that they had already signed had been amended, Dexters lied about the reason of the amendment, saying there was a typo on the tenant’s name, which was not true.
- Dexters didn’t notified the Landlord promptly that the Tenant was vacating the property, and that the Tenant had not paid the rent for over a month before vacating, which implied that the Tenant’s deposit was not enough to cover for the damages they made to the property as it could only cover the unpaid rent.
- The account statements (and related bank transfers) sent by Dexters were often wrong, and at a disadvantage for the Landord. For example they have charged commissions higher than what had been agreed, and they have charged the same invoice twice. All these mistakes were corrected only because the Landlord had discovered them (dealing with Dexters it is critically important to check everything they do, as they cannot be trusted)
- They made unbelievable mistakes even in drafting rental contracts, getting wrong even some basic and critical details like the monthly rent!
- When the Landlord because of all these issues asked Dexters to stop managing one of their properties, Dexters insisted that they still wanted to receive a fee of 10%+VAT for the remaining contract period, even if they would have had nothing to do with the property (this clause, written in very small characters in the fine print of the contract, was never explained to the Landlord before agreeing on the management contract). The Landlord therefore decided not to remove Dexters from the management, as it would have been too expensive to pay Dexters fee, plus another fee for another agent to manage the property. However, unbelievably Dexters decided unilaterally to stop managing the property regardless (and in spite of the Landlord instructing them to do the exact opposite!), and without even notifying the Landlord. Dexters has simply told the Tenant that they were no longer involved in the management, and they provided the Landlord’s contact details to the Tenant without even asking for the Landlord’s permission to do so.
All this led to 2 claims filed by the Landlord with the The Property Ombudsman, which in their case reviews have strongly criticised Dexters for:
- misleading the Landlord
- terminating a contract without permission nor notification
- unnecessary delay
- not meeting their obligations under the Code of Practice for Residential Letting Agents
- not producing statements with care
- not providing a service consistent with fairness, integrity and best practice
- breaching Data Protection Act
The Property Ombudsman therefore awarded the Landlord with monetary compensation from Dexters to compensate for their shortcomings, which had caused not only a financial damage but also avoidable aggravation, distress and inconvenience to the Landlord.
In essence, Dexters is an agent that shouldn’t be allowed to operate, as they cannot be trusted for performing the very delicate task of managing other people’s assets.
- As a start, they have altered a critically important clause in a tenancy contract (a break clause allowing the tenant to terminate the tenancy contract) without asking for Landlord’s permission. When the Landlord received an automatic notification from the digital signature system that the contract that they had already signed had been amended, Dexters lied about the reason of the amendment, saying there was a typo on the tenant’s name, which was not true.
- Dexters didn’t notified the Landlord promptly that the Tenant was vacating the property, and that the Tenant had not paid the rent for over a month before vacating, which implied that the Tenant’s deposit was not enough to cover for the damages they made to the property as it could only cover the unpaid rent.
- The account statements (and related bank transfers) sent by Dexters were often wrong, and at a disadvantage for the Landord. For example they have charged commissions higher than what had been agreed, and they have charged the same invoice twice. All these mistakes were corrected only because the Landlord had discovered them (dealing with Dexters it is critically important to check everything they do, as they cannot be trusted)
- They made unbelievable mistakes even in drafting rental contracts, getting wrong even some basic and critical details like the monthly rent!
- When the Landlord because of all these issues asked Dexters to stop managing one of their properties, Dexters insisted that they still wanted to receive a fee of 10%+VAT for the remaining contract period, even if they would have had nothing to do with the property (this clause, written in very small characters in the fine print of the contract, was never explained to the Landlord before agreeing on the management contract). The Landlord therefore decided not to remove Dexters from the management, as it would have been too expensive to pay Dexters fee, plus another fee for another agent to manage the property. However, unbelievably Dexters decided unilaterally to stop managing the property regardless (and in spite of the Landlord instructing them to do the exact opposite!), and without even notifying the Landlord. Dexters has simply told the Tenant that they were no longer involved in the management, and they provided the Landlord’s contact details to the Tenant without even asking for the Landlord’s permission to do so.
All this led to 2 claims filed by the Landlord with the The Property Ombudsman, which in their case reviews have strongly criticised Dexters for:
- misleading the Landlord
- terminating a contract without permission nor notification
- unnecessary delay
- not meeting their obligations under the Code of Practice for Residential Letting Agents
- not producing statements with care
- not providing a service consistent with fairness, integrity and best practice
- breaching Data Protection Act
The Property Ombudsman therefore awarded the Landlord with monetary compensation from Dexters to compensate for their shortcomings, which had caused not only a financial damage but also avoidable aggravation, distress and inconvenience to the Landlord.
In essence, Dexters is an agent that shouldn’t be allowed to operate, as they cannot be trusted for performing the very delicate task of managing other people’s assets.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Sep 2022
reviewed by 'Cristina Stan'
19th May 2020
reviewed by 'Filippo'
27th Mar 2020
reviewed by 'xavier'
6th Mar 2020
reviewed by 'Landlord'
24th Apr 2019
reviewed by 'Eugenia'
15th Apr 2019
reviewed by 'Riccardo'
Opening Hours
Address
Dexters
569 Fulham Road
Fulham,London
Greater London
SW6 1ES
020 7386 5386, 020 7386 7386
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 75% | £422,500 | £620,000 |
| Lettings | 50% | 50% | £1,650 | £2,383 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 2 | 3 | 3 | 3 | 1 | 0 | 0 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 23,2022
Sep 23,2022
0
people found
this helpful
this helpful
My daughter signed a contract with Dexter agency for renting an apartment in Ongar Road London starting with 24 September. She sent the money for the deposit 484£ and the money for one month's rent 2019£. All this happened while she was at home, in Spain. One day ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29, 2022
View all comments
(1)
Dear Cristina, I am sorry to read your 1 review. I am unable to locate you on our database. If you could provide us with more information at [email protected]. I can look into this for further you. Kind regards, Ria Burton, Customer Relations Team ...
May 19,2020
May 19,2020
6
people found
this helpful
this helpful
The full list of Dexters wrongdoings, mistakes, untrue statements and inefficiencies is almost endless, so I’ll mention only the main ones. The list should give an idea about their misconduct, negligence and incompetence:
- As a start, they have altered a critically important clause ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 27,2020
Mar 27,2020
3
people found
this helpful
this helpful
A very very dishonest state agent…
A very very dishonest state agent company.
They don't take care of the tenant , the company is only taking care of the rents and the commissions...
When a problem appear , such as a leak, or even worse...a structural ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 06,2020
Mar 06,2020
3
people found
this helpful
this helpful
I had the misfortune to try and buy a flat through Dexters Fulham which fell through. Dexters neglected to inform me the flat was shared ownership and the vendors did not have the authority to sell the flat without agreement from the housing association who ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 24,2019
Apr 24,2019
0
people found
this helpful
this helpful
Shernitta has been my property manager for the last 4 years 5 months. She is very efficient and always helpful....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 15,2019
Apr 15,2019
0
people found
this helpful
this helpful
Shernitta managed our property for the last 4 years and we've always felt we could trust her to be doing her best. We've had a tough time with a water leak due to some overdue building maintenance issues and she followed up on in in a ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 03,2018
Sep 03,2018
11
people found
this helpful
this helpful
Dexters Fulham was the worst estate agents we've dealt with since living in the UK. There are serious issues with organization, communication and efficiency. The agents and letting manager we've dealt with demonstrated lack of skills and competency.
In our initial dealings we paid for ...
read full review
read full review
Comment on agent fees
Fees are egregious for the value. No service is rendered. Fees are worst for landlords.
Was this helpful?
Yes
Yes
Jun 05,2018
Jun 05,2018
8
people found
this helpful
this helpful
From start to finish, Dexter's lied about their capabilities and the market. They are cowboys and I ripped up the contract as soon as this was evident. I would encourage people to avoid them at all costs. I would give them Zero star rating if ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 06, 2018
View all comments
(1)
Dear Sir/Madam,
We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it.
[email protected]
In the meantime, I would like to thank you for bringing this to our attention.
Yours sincerely
Marilyn
Head of Customer Relations ...
May 03,2018
May 03,2018
13
people found
this helpful
this helpful
I contracted with Dexters Fulham to sell my house. Initially they whole heartedly supported my initial asking price, but within weeks were relentlessly on the phone to reduce the price. By the end of my contract with them they had gone from agreeing £635k was ...
read full review
read full review
Comment on agent fees
High.
Was this helpful?
Yes
Yes
May 10, 2018
View all comments
(1)
Dear Sir/Madam,
We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it.
Yours Sincerely
Marilyn
Head of Customer Relations
[email protected] ...
Sep 04,2017
Sep 04,2017
1
people found
this helpful
this helpful
I found the staff friendly and professional. Would highly recommend if you are thinking of selling. The Fulham branch staff took all the stress out of this process....
read full review
read full review
Comment on agent fees
Value for money.
Was this helpful?
Yes
Yes
Sep 04, 2017
View all comments
(1)
Dear Amanda,
Thank you very much for your great review regarding our Fulham Office. Feedback is very important to us and we appreciate you taking the time to post this.
I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving.
Kind regards,
Marilyn Head of Customer Relations ...
Aug 24,2017
Aug 24,2017
1
people found
this helpful
this helpful
Excellent service from the staff at Dexters Fulham - they kept me informed throughout the sales process, were clear and gave great advice when I asked them...so much better than any estate agents we have ever used. Will use them again. Many thanks...
read full review
read full review
Comment on agent fees
Very fair fees and excellent service - first class
Was this helpful?
Yes
Yes
Mar 17,2017
Mar 17,2017
0
people found
this helpful
this helpful
Andrew has assisted me in finding suitable tenants for my property. He is very professional and a good communicator. I feel confident to say that I trust him with the management of my property....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 23, 2017
View all comments
(1)
Dear Vangelis,
We are delighted to read that our Fulham Office achieved our aim of delivering a five star service.
Thank you for taking the time to leave your review.
We wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations ...
Jan 12,2017
Jan 12,2017
0
people found
this helpful
this helpful
Dexters are a professional and respectable estate agent. All the staff are amazing and have put themselves out to help us. I recommend this company and will continue to use them going forward. In particular Becci - who is very professional and friendly and was ...
read full review
read full review
Comment on agent fees
Very competitive
Was this helpful?
Yes
Yes
Jan 13, 2017
View all comments
(1)
Dear Marie,
I just wanted to say thank you for your kind comments about the service you received from our Fulham office.
We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you.
Kind regards,
Marilyn Head of Customer Relations. ...
Dec 10,2016
Dec 10,2016
32
people found
this helpful
this helpful
They were forcing me to reduce my price 100 to 140 thousands pounds and accept an offer in that region.
Is that fare . If you are up for big waste of money and time go for it ....
read full review
read full review
Comment on agent fees
Not worth it fare too high 2.5 to 3 percent
Was this helpful?
Yes
Yes
Dec 19, 2016
View all comments
(1)
Dear Sir/Madam,
I am really sorry to hear that you have been unhappy with the service provided by our Fulham Office.
As Head of Customer Relations, I am keen to look into this matter. If you could e-mail further details to me at [email protected] I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
Dec 06,2016
Dec 06,2016
0
people found
this helpful
this helpful
During the process of looking for a property in Fulham, I encountered endless estate agents who were more interested in their commission than finding me a home for myself and family.
I am so grateful to Dexters branch in Fulham for diligence in finding my ...
read full review
read full review
Comment on agent fees
Very reasonable fee considering property.
Was this helpful?
Yes
Yes
Dec 07, 2016
View all comments
(1)
Dear Ann,
Thank you for taking the time to leave your review.
We pride ourselves on providing a five star service and we are delighted to hear that Joell and the Fulham team delivered this for you.
I would like to wish you all the best for the future.
Kind regards,
Marilyn Head of Customer Relations. ...
Jul 02,2013
Jul 02,2013
85
people found
this helpful
this helpful
They are pushing just to get your credit card details to hold the deposit, without even letting you know whether the owner has agreed to your offer or not. Definitely not recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 10, 2015
View all comments
(1)
Hello,
I am really sorry to hear that you have been unhappy with the service provided by our Fulham branch. I am part of the Customer Services team and I wondered if I could be of any further assistance.
If you could e-mail further details to me at [email protected], I can investigate the situation and try and resolve any outstanding issues for you.
I look forward to hearing from you.
Marilyn ...
May 01,2013
May 01,2013
0
people found
this helpful
this helpful
After initially purchasing from Dexters and having a very good experience I decided to use them also to rent the property out for me. They found tenants within a week of being advertised and arranged everything from furnishing the property to the 2 year contract. This ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 13,2012
Dec 13,2012
95
people found
this helpful
this helpful
THis organisation are worse than Foxtons. The agents know nothing about property but are simply salesmen. All wear suits which is always indicative of a sharp untrustworthy individual. This salesman lied all the way through. He lied about the property and lied about the history ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 21, 2013
View all comments
(2)
Would it be possible to understand how this was addressed further? ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
