100% sales valuation accuracy
95% sales fee satisfaction
99% lettings valuation accuracy
98% lettings fee satisfaction
Jan 08,2010
Jan 08,2010
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I am so relieved to see that I am not the only one who has had a bad experience using Belvoir Lettings. The Falkirk branch has consistently let me down in terms of service from the get-go.
Upon deciding to move out of the property, a letter of complaint was sent to the manager detailing everything that had gone on during the year and a half that I stayed in the flat. One major complaint was the presence of damp in our large storage cupboard. I was advised that, in order to keep it dry, I should remove the items in storage and also constantly keep the door open. Not an ideal situation.
One of the other major complaints detailed in the letter was an issue with Scottish Gas. This problem started when I first moved in till only recently when I managed to pay off a sum of money that accumulated as a result of Belvoir's mistake. Upon moving in, I was told that I had a pre-pay meter which could be topped up by using the meter directly outside my front door. I was told that a fob would be delivered the very next day. What followed was a saga that involved numerous phone calls to Belvoir and also Scottish Power as I did not receive my fob to make payments. I did not have a landline so these calls added up and resulted in a very costly mobile phone bill. After over a month, I eventually received a fob and began topping up the meter. Despite this, I kept receiving letters from Scottish Power demanding payment and these eventually became threats for court action. I went to Belvoir for help but I felt that chasing up the query myself achieved faster results. After many, many phone calls, it was brought to my attention that I did not have a pre-pay meter at all, and that I had been paying into the next-door neighbour's home while I was running up a substantial bill myself. I ended up having to pay Scottish Power a large amount of money over a short period of time to make up for this error. This was of a great monetary strain for me.
Another major problem (about 6 months ago) was that I reported that my boiler had some sort of fault as I no longer had hot water. I was to go on holiday the next week, so not only did you have the few days before I left to go on holiday, you had that week while I was away to enter the property and investigate the problem. I gave permission over the phone for someone to let themselves in while the property was unoccupied. Upon returning from holiday, I checked to see if there was hot water and it was clear that there was not. I of course called Belvoir again to chase up the problem and I was told that the query had not been followed up on (reasons were not given). This meant that my query had been left without investigation for a total of 2 weeks. This was unacceptable, not to mention a great inconvenience after a flight.
Apart from the problem with our cupboard (which was addressed 4 weeks after the initial complaint) any query or complaint to Belvoir has simply been left unresolved, and the manager refuses to even meet with me! The letter detailing the list of complaints was described as 'frustrating' by the manager.
I would advise anyone even thinking of renting a property from Belvoir to STAY AWAY. Even if they are in breach of contract (eg leaving you without hot water) they will use bully tactics to claw the money from you by any means possible.
Upon deciding to move out of the property, a letter of complaint was sent to the manager detailing everything that had gone on during the year and a half that I stayed in the flat. One major complaint was the presence of damp in our large storage cupboard. I was advised that, in order to keep it dry, I should remove the items in storage and also constantly keep the door open. Not an ideal situation.
One of the other major complaints detailed in the letter was an issue with Scottish Gas. This problem started when I first moved in till only recently when I managed to pay off a sum of money that accumulated as a result of Belvoir's mistake. Upon moving in, I was told that I had a pre-pay meter which could be topped up by using the meter directly outside my front door. I was told that a fob would be delivered the very next day. What followed was a saga that involved numerous phone calls to Belvoir and also Scottish Power as I did not receive my fob to make payments. I did not have a landline so these calls added up and resulted in a very costly mobile phone bill. After over a month, I eventually received a fob and began topping up the meter. Despite this, I kept receiving letters from Scottish Power demanding payment and these eventually became threats for court action. I went to Belvoir for help but I felt that chasing up the query myself achieved faster results. After many, many phone calls, it was brought to my attention that I did not have a pre-pay meter at all, and that I had been paying into the next-door neighbour's home while I was running up a substantial bill myself. I ended up having to pay Scottish Power a large amount of money over a short period of time to make up for this error. This was of a great monetary strain for me.
Another major problem (about 6 months ago) was that I reported that my boiler had some sort of fault as I no longer had hot water. I was to go on holiday the next week, so not only did you have the few days before I left to go on holiday, you had that week while I was away to enter the property and investigate the problem. I gave permission over the phone for someone to let themselves in while the property was unoccupied. Upon returning from holiday, I checked to see if there was hot water and it was clear that there was not. I of course called Belvoir again to chase up the problem and I was told that the query had not been followed up on (reasons were not given). This meant that my query had been left without investigation for a total of 2 weeks. This was unacceptable, not to mention a great inconvenience after a flight.
Apart from the problem with our cupboard (which was addressed 4 weeks after the initial complaint) any query or complaint to Belvoir has simply been left unresolved, and the manager refuses to even meet with me! The letter detailing the list of complaints was described as 'frustrating' by the manager.
I would advise anyone even thinking of renting a property from Belvoir to STAY AWAY. Even if they are in breach of contract (eg leaving you without hot water) they will use bully tactics to claw the money from you by any means possible.
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Mar 16, 2010
Hi im in the same terrible situation. I had an agent over today bullying me in my own home. It was just me and my baby. I have damp on every outside wall so basicly everywhere!!!! I've had so much problems and I'm moving shortly. This is my second house with them - never again!! Stay away.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 95% | £190,000 | £2,350,000 |
| Lettings | 99% | 98% | £630 | £9,999 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 175 | 1 | 364 | 19 | 29 | 2 | 15 | 1 | 38 | 5 |
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Nov 28,2024
Nov 28,2024
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Ellie Dickenson is our regular contact at Belvoir for the property that we let. She is always very pleasant to deal with and helpful and prompt with replies and following through with any issues about repairs or concerning tenants. Thank you Ellie,
John and Janet ...
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Nov 28,2024
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You guys are really fantastic. I'm very pleased to have met this team. From Jack, Sue, Chloe, Charlotte, Superna and everyone. Your competence at what you do and your friendly smile is heartwarming indeed.
I made a complaint with regards to my door and quickly, ...
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Nov 27,2024
Nov 27,2024
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Ellie is an excellent professional, always helpful, always solves my problems quickly, brilliant. Thank you...
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Nov 27,2024
Nov 27,2024
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Belvoir are a very good estate agents, they didn’t sell my property but I bought one from there list of houses, I only wish my agents represented me like belvoir do theirs, nice and polite but harsh when needed, billy walsh is an absolute ...
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Nov 27,2024
Nov 27,2024
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i have always found it very easy to deal with Ellie and to get a quick response to any questions that I have....
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Nov 25,2024
Nov 25,2024
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We are more than happy with the service received. Ellie Dickinson is always happy and willing to help with any issues that may arise and quickly resolves them without any further issues. Thank you again. Highly recommend....
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Nov 25,2024
Nov 25,2024
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Ellie has been the Property Manager for the house I have been renting over the past 3 years. She has always been friendly, polite and professional - responding to any issues or questions very quickly. Thank you :)...
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Nov 25,2024
Nov 25,2024
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I have been with Belvoir for the third year now and have dealt with Chelsea and Ellie regularly. They have been amazing and supportive every time. Very responsive and kind staff all around in Belvoir.!...
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Nov 25,2024
Nov 25,2024
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I've been supported by Chelsea at Belvoir for over three years. Her manner is excellent, she's effective and efficient. She keeps my tenants and I very happy. I couldn't recommend her services more highly....
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Nov 21,2024
Nov 21,2024
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Chelsea Garrett is always very professional and helpful with any of our issues....
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Nov 21,2024
Nov 21,2024
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Well done Chelsea Garrett excellent service. Congratulations on your hard work....
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Nov 21,2024
Nov 21,2024
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I have always had great service from the staff at Belvoir who are polite, friendly and professional. Ellie dealt with my tenancy renewal and any questions and concerns I had promptly and professionally. Thank you for being such great estate agents to deal with. Merry ...
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Nov 21,2024
Nov 21,2024
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The service provided by Carlie and the team has been fantastic. It only are issues resolved quickly but the day are also very knowledgeable and able to offer advice and provide options....
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Nov 21,2024
Nov 21,2024
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Fantastic service from the team especially Carlie Hillas who is very professional. Thank you.Jeff...
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Nov 21,2024
Nov 21,2024
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Charlotte Cadger and the Belvoir team delivered an outstanding service throughout my letting application process. The viewing was seamless, and within just 24 hours of submitting my application, everything was sorted—my offer was accepted, the holding deposit was secured, and the referencing completed. I’ve ...
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Nov 20,2024
Nov 20,2024
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Chelsea she is very good and helpful! And fast response!...
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Nov 19,2024
Nov 19,2024
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We've been happy with Belvoir as our property agent for the past two years. The experience of working with Carlie Hillas has been exceptional. Carlie is very reliable and professional, always gives helps promptly and smoothly. Their service is excellent and highly recommended for anyone ...
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Nov 18,2024
Nov 18,2024
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Thank you, Belvoir, for being such a fantastic letting agency. I live abroad and you make everything so easy. A special thanks to Ellie who acts as the manager on my portfolio. She is brilliant. Always responsive and professional....
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Nov 18,2024
Nov 18,2024
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My thanks to Belvoir Welwyn especially Billy & Ben who were highly professional in the sale of my property. They kept me updated with all aspects of the sale & also liaised with my solicitors....
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Nov 18,2024
Nov 18,2024
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Belvoir has been looking after my property for last 13 yrs and they have been excellent.
Carlie was very helpful and brilliant in finalising the renewal contract....
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Nov 18,2024
Nov 18,2024
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Carlie Hillas has gone over and above when helping us with managing our rental property. We have had issues with the building maintenance but Carlie’s tenacious approach to chasing the contractors and her strong relationship with the tenant has ensured that all parties remain ...
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Nov 18,2024
Nov 18,2024
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As always chelsea is there any time I have a problem she is an excellent communicator and very reassuring thank you very much...
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Nov 18,2024
Nov 18,2024
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Professional and friendly, Charlotte was punctual, answered all questions I had and gave a professional impression of Belvoir, I would have no hesitation in renting from them....
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Nov 18,2024
Nov 18,2024
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Chelsea Garratt always take care of the tenants and makes letting hassle free....
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Nov 16,2024
Nov 16,2024
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Ellie always offers great service (probably with a smile, if I could see her)....
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Nov 16,2024
Nov 16,2024
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Chelsea's professional and friendly approach is so helpful when dealing with my letting. A few times Chelsea has gone above and beyond to get issues resolved, not only is Chelsea a credit to the company but the industry as well....
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Nov 15,2024
Nov 15,2024
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Great service from Ellie. Keeps me informed of my properties requirements and responses to emails in a prompt and professional manner....
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Nov 15,2024
Nov 15,2024
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Ellie Dickinson does good job,quick and kindly respond to request....
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Nov 15,2024
Nov 15,2024
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Many thanks Ellie for the service offer to us the whole year
Great efiiciency and quick response...
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Nov 15,2024
Nov 15,2024
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Thanks to Belvoir Welwyn team and Ms Carlie Hillas for the easy going rental year!
We had an issue with a fence post that was fixed really quickly!
Thanks to Ms Bridget Gavin for the efficient and honest inspections of the property!
Wishing happy festive ...
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Carlie Hillas
Chelsea
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Charlotte
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Last updated at 10:29 AM 09/09/2020 by Rhona
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